5/5
GoogleLovely people, great response times, they got us into our new place without any hassle at all
Trusted Agent profile · Nottingham
Verified
John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,840 reviews · 433 on Google (3.9)203 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,682 reviews · 294 on Google (4.2)168 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,642 reviews · 238 on Google (4.1)269 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,601 reviews · 198 on Google (4.6)171 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,549 reviews · 160 on Google (4.0)182 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,504 reviews · 124 on Google (3.8)198 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,451 reviews · 55 on Google (3.4)189 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA985 reviews · 76 on Google (4.2)159 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY959 reviews · 43 on Google (3.0)168 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ880 reviews · 0 on Google159 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD867 reviews · 0 on Google160 in the last 90 days
Reviews on Google
Showing 1,599 reviews on Google only. Show every review
Google5/5
GoogleI rented a place through John Shepherd Cannock. Marilena and Brendan were absolutely lovely in their approach to the whole deal. They were always proactive and sorted out all teething issues. Marilena went beyond the call of duty and helped me out even on her off day. This approach of the team means I will probably approach them again in case of any further needs. Definitely go ahead with this office for your needs!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleUnresponsive and a waste of time. Unprofessional, one person you deal with doesn't seem to know what the other is doing when they are both supposed to be working with you.
1/5
GoogleComplete let down. Told them how keen we was on a property, completed an application and was waiting for references to be completed, we chased them for an update to be told that the property has been let to someone else after telling us it was still available and completing a long application. Very disappointing terrible communication
5/5
GoogleExcellent service from Katie and the Team at Securelets. Seamless, professional, helpful and supportive throughout the entire process making every element of my rental easy. Would highly recommend on every level.
1/5
GoogleWe have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere …
5/5
GoogleMy property has been overseen by other property managers before Gita Patel became my property manager, and she is by far the best so far. Really pleased with Gita Patel's service as my property manager. …
5/5
GoogleI wish to thank Gita Patel at Birmingham City branch for her sense of responsibility and commitment. Mrs Patel has recently taken over to manage my properties in Birmingham. She took over a complicated task, where the property was left in a …
5/5
GoogleAs a tenant, I have met many many agents in Birmingham, and I would like to endorse the professionalism and friendliness of Megan and Lily from John Shepard's. …
5/5
GoogleWe've had a great experience with agents at John Shepherd. Drew was a pleasure to deal with in getting everything sorted with moving in and Charlotte Ford has been excellent managing everything since moving in. Any time I've had to contact …
1/5
GoogleLILLY JOHNSON I have had the worst experience with this member of staff and the way in which John Shepherd has dealt with my first potential rental experience. …
Agent replied · 10 June 2024
Hi. Thank you for your review. Having looked into this matter we are aware that you offered additional rent as there were multiple offers and you wanted to proceed. You paid a holding deposit … More
1/5
GoogleThis agency has mislead us by using false advertisement and information through out the moving in process. To begin they told us the property is managed by the Landlord but later when we have signed the contract only have they managed to …
5/5
GoogleSo far very happy with the sales process and glad we chose Brokenhurst. The team, especially Sarah, Emma and Karen, worked with tenacity to list and sell the house quickly, even managing to get viewings in the day after we signed the …
Agent replied · 3 August 2026
Rich, thanks so much for your review. It's great to hear you've had a fantastic experience particularly knowing that you've seen this with everyone you've interacted with at Brockenhurst. The team will be really pleased to hear your feedback.
5/5
GoogleAlways a pleasure to deal with.
1/5
GoogleWouldn’t recommend at all. They say what they think you want to hear, and then proceed to sit back and do absolutely nothing to sell your house. Takes them about a week or more to respond to communication. Evidently have zero idea about how …
5/5
GoogleAbbey was professional, responsive and patient when supporting us with purchasing our dream home. We wish her a very successful career.
Agent replied · 25 July 2026
Thank you Fiona.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleHelen and the team were fantastic start to finish. Would highly recommend
5/5
GoogleAbigail was very pro-active in helping us find exactly the house we wanted. She listened to what we said and helped us close the deal quickly and efficiently. Highly recommended.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,840 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
