1/5
Rating only, no written review.

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3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,599 reviews on Google only. Show every review
1/5
Rating only, no written review.
5/5
Excellent property managementβ¦
1/5
Never pickup the phone or call me back or reply to me π β¦
5/5
they helped me and my family to help get a place
4/5
Excellent job done, Tenant found within Days 10/10 ππ β¦
5/5
Megan was very helpful throughout the letting process.
5/5
Professional. Rented through them. They wont let you down. Totally recommend them
1/5
They have let me son and daughter in law down big time rented them a bad property whilst pregnant with twins and the arrival of twins. now refusing to refund deposit
5/5
I have John Shepherd let out and manage 2 of my rental properties. I've had a great experience with Rajak, who has returned my faith in Letting Agents/Property Managers (after poor experiences with other companies in the past).
5/5
Great letting agency. I can't praise this team enough. They keep up top date with letting me know what's going on in my properties, send me the required HMRC paperwork on time and are thoroughly nice people to deal with.....a real 5* company for once :-)
5/5
I have just used John Shepherd to lease out my apartment again. Drew and Megan were a pleasure to work with, they have been communicative, efficient and detail-oriented. The leasing process was smooth and handled professionally. Thank you Drew and Megan!
1/5
Took a "holding deposit" for a property and are refusing to give it back for no valid reason, after their referencing failed us! (despite being told about some old adverse credit) If you're a renter or landlord for that matter BEWARE of these cowboys!!!
2/5
Rating only, no written review.
5/5
Thank you to the amazing lettings team at Cannock. I was dealing with Faye who made the process as smooth as possible. I would recommend John Shepherd to all.
5/5
Rating only, no written review.
5/5
So helpfull thanks Katie
1/5
Worst estate agent in the world all the lettings team tell a pack if lies they are a disgrace to their company don't go with these idiots πππ β¦
1/5
Have rented out property via these agents for a while now. Previously have had good dealing with Property managers and reasonable call out fees following authorsing same. However the staff have changed and seems thet most be on income targets. Please be aware that they will try to add on costs.Read terms and amend accordingly. Use your own trades persons otherwise you will regret( also ensure you add this to terms that they need to contact you before callout)Charged 260 pounds for callout to replace 2amp fuse in fused socket.Apparently this inc call out and hourly rate.don't know how long it takes to change fuse. Obviously this high fee includes a percentage for Shepherds. If you complain to property manager Julie expect a one sided conversation. In nutshell ground there are loads of other agents out there.They will not charge you for the add on this firms will attempt to charge you for.
5/5
Rating only, no written review.
5/5
So helpfull thanks Katie
5/5
Lovely people, great response times, they got us into our new place without any hassle at all
5/5
Professional, friendly, quick to respond, got everything sorted for us. Very happy with the service, thank you!
1/5
I had a viewing booked with them for a property to let. On the day they cancelled the viewing due to one agent being off sick and the other overworked . Naturally anyone can understand and be flexible in those circumstances so the viewing was re-booked. My husband and I took time off work to attend the viewing that they re-booked, but by that time the property had already been let and they did not bother to inform us as we sat in the car outside the property. When I rang they said they had no record of our viewing (the one they themselves re-scheduled due to their own issues).
5/5
All the staff are great. They are friendly and knowledgeable. Without taking anything away from the team I feel that I must take time to give special mention to Katie who is simply amazing. Her responsiveness, professionalism, knowledge, reliability, friendliness, punctualityβ¦I could go on, cannot go unsung. One in a million. Every office needs a Katie!!
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John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.