★★★★★ 1/5
GoogleAvoid by all cost. We rented our property via John Shepherd last year and the tenant defaulted the rent right from the next due rent. We received no support from John Shepherd. Had to fight a legal battle to get the property back and that too in a depleted state. John Shepherd hasnt released the security deposit to us despite written several times to them that the property needs repairs and maintenance as it is just not fit to be rented again without investing considerably in the maintenance.
Monika · 8 June 2023 · John Shepherd Solihull
★★★★★ 1/5
GoogleWe have let our property through Solihull Lettings office. They never replied to emails or phone calls. Very unprofessional estate agents in the area. They take at least 4 weeks to respond to emails. Tenants screwed up the house and they failed to identify this in their checks. Now i am very happy managing property myself and saving 12% of the rent. Landlords AVOID, AVOID, AVOID John Shepherds Solihull.
Prasad · 8 June 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleRating only, no written review.
Rory · 22 May 2023 · John Shepherd Derby
★★★★★ 1/5
GoogleWas booked to view a property, left city centre to arrive back for viewing. Called agent to find out where they were, was told they had been trying to call me but I kept declining the call, when I advised I hadn’t been called & I wouldn’t have declined their call as I’d been driving to viewing, was suggested I was lying. Told me they’d emailed me to ask if I was attending, they had emailed me at 1655hrs whilst I was driving to viewing due at 1715. The call I made to branch was 1720. Was then put on hold whilst she went to check with Olga who was meant to be conducting viewing, came back on line to advise Olga was at another viewing! Was then asked as an afterthought if I wanted to rebook for another day…. Absolute shocking service!!! No show. Called a liar. Then lied about where the agent was. If this is the agent you are considering using to sell or let your property, I urge you to seriously reconsider as this is the customer service they provide.
Claire · 20 May 2023 · John Shepherd Redditch (The Old Church)
★★★★★ 1/5
GoogleA company that fails to communicate effectively with prospective clients. My son’s application, (which needed a guarantor) had been accepted and was being processed. An issue was encountered with the guarantor paperwork which was rectified and acknowledged via email as being successful but the company pulled the plug on the application within 24hrs of notifying of the issue. ( he was 2wks into the application) My son ( aged 18) is in-between accommodation and was staying in a hotel in the interim so that he could continue to work and earn money whilst waiting to move in on the date which had been arranged. Up until 24hrs ago he was completely unaware of any issue. He is now homeless and potentially has to leave his job unless he can find a place to live within a week. My son called to investigate to be met by an obnoxious member of staff. A terrible experience with this company. Landlords use someone else and tenants don’t waste your time.
A · 19 May 2023 · John Shepherd Solihull
★★★★★ 1/5
GoogleVery bad form John Shepherd!
Made a service request back on 19th November 2022 and still awaiting their response over 6 weeks on (and this was to their management team)!
Calling this agency dynamic and responsive would be a gross exaggeration.
You've got my emails and telephone number so don't be shy and call me!
Shihab · 28 April 2023 · John Shepherd Birmingham
★★★★★ 1/5
GoogleEdit again. For those also having difficulty it is worth noting that there is an ongoing case being built against them by other tenants in the same boat via local government. Contact your MP! I hope you do not read this too late. …
Daniel · 25 April 2023 · John Shepherd Birmingham
★★★★★ 1/5
GoogleRating only, no written review.
Madf · 16 April 2023 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
★★★★★ 5/5
GoogleThis is our first time renting and Sam, Julie, Marilena and Leah have helped us every step of the way. An amazing team who are always available to talk to and went above and beyond to help us secure our fabulous rental home. Wouldn’t hesitate to recommend them. Thank you.
Kevin · 16 April 2023 · John Shepherd Sutton Coldfield
★★★★★ 1/5
GoogleRating only, no written review.
Chra · 4 April 2023 · John Shepherd Solihull
★★★★★ 2/5
GoogleRating only, no written review.
Anne · 4 April 2023 · John Shepherd Solihull
★★★★★ 3/5
GoogleRating only, no written review.
Leon · 4 April 2023 · John Shepherd Solihull
★★★★★ 1/5
GoogleHave no concern in wasting people's time!
Katie · 4 April 2023 · John Shepherd Solihull
★★★★★ 1/5
GoogleReally bad experience with them a few years ago, would never recommend them
Chris · 4 April 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleFabulous service from the team at John Shepherd Lettings. I would highly recomend. Thank you
Sean · 4 April 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleWe are happy to have our new property with help of John Shepherd company!
Vera · 4 April 2023 · John Shepherd Solihull
★★★★★ 1/5
GooglePoor communication within the lettings team and with tenants, fail to resolve issues quickly or effectively, would not recommend renting via John shepherd.
Days · 4 April 2023 · John Shepherd Solihull
★★★★★ 1/5
GoogleTerrible service , no email response and never any call backs, this has to be the worst estate agents in the area , and very untrustworthy . i only gave the one star as i could not leave no star and thats all they deserve
Lance · 4 April 2023 · John Shepherd Solihull
★★★★★ 1/5
GoogleVery rude, they booked me for a viewing for a flat 4 days away then on the day of the of the viewing rung me and told it was sold, 2 hours before the viewing. Very bad estate agents wouldn't recommend!
Nathan · 4 April 2023 · John Shepherd Solihull
★★★★★ 1/5
GoogleWe’re landlords and dealt with Solihull Lettings office. Can honestly say received TERRIBLE service from start to finish from mostly INCOMPETENT staff. Found ourselves managing our own property whilst paying for a managed service. AVOID, AVOID, AVOID!!!
M · 4 April 2023 · John Shepherd Solihull
★★★★★ 1/5
GoogleA company that fails to communicate effectively with prospective clients. My son’s application, (which needed a guarantor) had been accepted and was being processed. An issue was encountered with the guarantor paperwork which was rectified and acknowledged via email as being successful but the company pulled the plug on the application within 24hrs of notifying of the issue. ( he was 2wks into the application) My son ( aged 18) is in-between accommodation and was staying in a hotel in the interim so that he could continue to work and earn money whilst waiting to move in on the date which had been arranged. Up until 24hrs ago he was completely unaware of any issue. He is now homeless and potentially has to leave his job unless he can find a place to live within a week. My son called to investigate to be met by an obnoxious member of staff. A terrible experience with this company. Landlords use someone else and tenants don’t waste your time.
Soul · 4 April 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleIt’ highly recommended John Shepherd.. I’m very grateful to Rickie Westwood he is very friendly and accommodating. Furthermore very helpful and professional. when it comes to customer service. I had a great experience with Rickie in John Shepherd that in few days only arriving in Birmingham, I already got my accommodation with his help and support. They provide good service and quick response during the letting process. Thanks to John Shepherd specifically to Rickie and the team. Hope your continue your good services with others.
Jenny · 4 April 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleRating only, no written review.
Tiago · 2 April 2023 · John Shepherd Birmingham
★★★★★ 2/5
GoogleThis agency is not recommended for students, they take advantage of your lack of knowledge & abuse their power. Kai - the property manager was very argumentative over the phone when trying to deal with a situation, he is not very helpful. Also I called the maintenance team multiples times on different occasions & we never received a response from them. When there was a fire in the building, located on our floor, there was no power & tenants were not allowed in the property, despite this the agency / property manager never reached out to their tenants & blamed it on the fact that ‘no one knew’
Malikaahxo · 2 April 2023 · John Shepherd Birmingham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
