★★★★★ 1/5
GoogleHonestly probably one of the worst rental experiences I’ve ever had, rented with John Shepherd with my partner from October 2020 - April 2023 throughout this time we had numerous “property managers” who constantly palmed problems off onto one another. We had so many issues with the house dating back to Jan 2021 which included horrendous rising damp in the kitchen which then lead to black mould throughout, the tiles in the kitchen were constantly cracking due to water underneath them, we had water drenching the carpet around the entry to the kitchen due to a massive dip in the concrete underneath. I logged these issues in Jan 2021 and when we left in April 2023 these issues were still ongoing. Lauren Foster who quite frankly is the rudest estate agent I’ve ever dealt with told us that it was our fault that is was damp due to us not heating the property 24/7 which is just laughable considering the price of energy at the moment oh and we didn’t ventilate enough even though our bathroom window was always open to try and dry the constantly horrible wet damp bathroom out. If she’d of had it her way we should have had the heating on full whack and all the windows open in the middle of a cost of living crisis. When we left they then tried to charge us £350 for redecoration which was honestly ridiculous considering the decoration in the house was absolutely fine bar a few general wear and tear scuffs which the landlord should expect to incur when you rent a property out it’s like they expected it back like a show house… I’d like to add as well the house was not clean when we moved in especially the kitchen which was filthy. They also tried to charge us £18 for one light bulb and a shower curtain when leaving… I honestly couldn’t believe it where on earth are they plucking these prices from!? we had to go through a dispute with reposit which worked in our favour in the end however the whole situation was just a complete an utter farce. The way Lauren dealt with everything was a joke I constantly had to chase for updates and the emails I received from here were rude and unprofessional I will never use them again and am so thankful to finally be rid of the whole situation.
Danielle · 22 August 2023 · John Shepherd Redditch
★★★★★ 1/5
GoogleEdit again. For those also having difficulty it is worth noting that there is an ongoing case being built against them by other tenants in the same boat via local government. Contact your MP! I hope you do not read this too late.
Edit. Now being evicted. This is exactly why I waited within my statute of limitations. Whoever rents from them avoid like the plague, they also put me back in touch with the abusive staff member today. The worst experience I've had renting and this is the fifth property I have. Go to literally anyone else. They have lied from the very start of our tenancy. It's very obvious we are being moved to avoid necessary work being done on the property that should have been highlighted previously but JS did not do their jobs. I know for a fact the landlord has been qouted considerable sums to bring the property to a decent standard. Whoever moves into Friday Bridge be warned.
Original post - Firstly have to say absolutely no issues with the lettings team however the block management has cost myself and partner hundreds due to them not meeting their own agreements. My contract details explicitly that all appliances must be checked and working before we move in, they were not and I even have in writing that they never check these despite contract, the worst one being the Fridge Freezer which instantly destroyed the £50 worth of food I bought from my old property and all the food I bought first day as it in fact heated the space instead of cooling. We reported this two days later as we discovered this 24th Saturday night and it would have cost us on the out of hours service to do report on the weekend. Baring in mind, this should have already been checked as detailed in black letter of the law, they are out right ignoring that despite the contract terms stating with no doubts that it should have been working and inspected prior, the contract also details that the landlord should cover any costs incurred from this not working, I believe JS should cover these costs as they have not met the landlords agreement of maintaining his property, I am writing to him myself with a list of multiple failures and I hope he demands some of his payments back as what he has paid for has not been provided.
So far JS have ignored their own complaints procedure and insultingly only offered £50 reimbursement after already being offered prior £10 per day per person, whilst refusing to acknowledge their own contract terms and how they have failed myself and the landlord by incurring these charges.
They also have no sense of reasonable timeframes. Apparently 12 days is an acceptable wait for replacement key item that should have been provided with the property, despite finding multiple same day delivery options myself also. It would have been considerably cheaper for me to buy a brand new fridge freezer given the costs of eating out and takeaway that they are refusing to cover despite contract and advising to do this as costs would be supposedly covered. It is by no means acceptable, they aren't even offering to cover 50% of the charges and have openly stated they do not meet their own contract terms.
They have also left this complaint so long despite stressing urgency that I now will not be able to pay my bills incurring further charges and due to those being council bills auto summons will no doubt be issued also. It is at this point I am glad that I have legal cover as it will definitely be needed if I am summoned and I will stress chain of causation based on failure of contract.
Edit. Having queried this with the legal advice provided with by insurance I am advised to take further if the response is unacceptable. My case is in their words straight forward and supported by their own supplied inventory, the staff email stating they don't follow contractual checks on any property yet alone mine, and contract terms not being met are all challengeable. I was also advised to raise to ombudsman which I have already began the process of.
Max · 22 August 2023 · John Shepherd Birmingham
★★★★★ 1/5
GoogleRating only, no written review.
Laura · 7 August 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleJoe very nice guy friendly guy he’s best ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️for Joe He’s Top man 👌👌👌 …
Khalid · 7 August 2023 · John Shepherd Solihull
★★★★★ 1/5
GoogleI have put offer for one property was in market to rent I have call more than Five time left the message they never 👎 come back to no respect for people I will never recommend these people to anyone …
Eismael · 7 August 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleRating only, no written review.
Danny · 5 August 2023 · John Shepherd Redditch
★★★★★ 5/5
GoogleVery happy with the level of service Crux Careers provided. Especially Lorenzo he stuck with me after my first interview didn't work out and he kept researching jobs which he thought I would like. After about of month of working together …
Charlotte · 3 August 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleWhat an experience... Lorenzo has really proven what Crux is all about. Since the first call with Lorenzo I have always been kept upto date with relevant opportunities and always well prepared for interviews down to the slightest details. …
Ahid · 3 August 2023 · John Shepherd Solihull
★★★★★ 1/5
GoogleWas booked to view a property, left city centre to arrive back for viewing. Called agent to find out where they were, was told they had been trying to call me but I kept declining the call, when I advised I hadn’t been called & I wouldn’t have declined their call as I’d been driving to viewing, was suggested I was lying. Told me they’d emailed me to ask if I was attending, they had emailed me at 1655hrs whilst I was driving to viewing due at 1715. The call I made to branch was 1720. Was then put on hold whilst she went to check with Olga who was meant to be conducting viewing, came back on line to advise Olga was at another viewing! Was then asked as an afterthought if I wanted to rebook for another day…. Absolute shocking service!!! No show. Called a liar. Then lied about where the agent was. If this is the agent you are considering using to sell or let your property, I urge you to seriously reconsider as this is the customer service they provide.
Claire · 31 July 2023 · John Shepherd Redditch
★★★★★ 5/5
GoogleDobson’s have been fantastic from start to finish through our purchase. I couldn’t rate them more highly
Jack · 25 July 2023 · John Shepherd Redditch
★★★★★ 1/5
GoogleQuite possibly the worst estate agent I have had to deal with. There is not a single bit of care for the tenants and take no interest when problems occur. Communication is terrible, they are very hard to get a hold of and consistently ignore emails and calls and fail to return them.
Rachel · 25 July 2023 · John Shepherd Redditch
★★★★★ 5/5
GoogleJane offers above and beyond advice and support. Her knowledge of the lettings industry and social media is exceptional and we totally value her expertise.
Claire · 21 July 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleJane is an amazing lady, always ready to lend a hand and offer support when needed. Thank you for everything Jane 🙂 …
Christina · 21 July 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleJane and her teams ability to make estate Agents look awesome and attract clients to use their agency is very very good. I am happy to recommend
Christopher · 21 July 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleJane and her team created the most beautifull website we could have ever asked for . She was able to turn our vision in to reality and make that even better. we are the most proudest family based independent letting agency ever ,Jane and her team have gone above and beyond expectations with our website.
Usman · 21 July 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleI have had nothing but a superb relationship with Social Angels, they bend over backwards to support businesses on social media and I can not recommend them highly enough!
Michael · 21 July 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleRating only, no written review.
Danny · 17 July 2023 · John Shepherd Redditch (The Old Church)
★★★★★ 5/5
GoogleI had a great experience dealing with the John Shepherd Redditch team. I would highly recommend to anyone within the area.
Chelcie · 17 July 2023 · John Shepherd Redditch (The Old Church)
★★★★★ 5/5
GoogleGreta service kept me well informed and only recommended roles that really suited my criteria. Great customer experience
David · 16 July 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleBest recruitment agency to work with. Many thanks to Eliana who helped me find the perfect match for my career .
Ionut · 16 July 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleGreat support from Lorenzo. Made the whole application and interview process really straightforward.
Graham · 16 July 2023 · John Shepherd Solihull
★★★★★ 5/5
GoogleI had a great experience dealing with the John Shepherd Redditch team. I would highly recommend to anyone within the area.
Chelcie · 6 July 2023 · John Shepherd Redditch
★★★★★ 4/5
GoogleRating only, no written review.
Feebi · 20 June 2023 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
★★★★★ 5/5
GoogleI wrote a scathing review last week and must now apologise, I mistakenly thought that it was the agents that were at fault but it has now come to light that the landlord's mis communication was the problem. Lauren was extremely helpful and sorted out the problem in order to get our full deposit back.
Tracey · 15 June 2023 · John Shepherd Redditch
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
