Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,599 reviews on Google only. Show every review
5/5
GoogleThank you to Jane and wonderful team at Social Angels. As a local family run estate and letting agent, we appreciate the personal touch and guidance. We are confident that our new website will help our continuous growth, we are excited to work with you again soon for more exciting blogs. Lots of love Team Urban! #Hull
5/5
GoogleI have been dealing with Myles for the past week and he very quickly found an ideal role for me, set-up the interview within 2 days of initial contact & we had offers and contracts sorted within a week. Would recommend Myles to anyone looking for roles in the property market. 10/10 service!
5/5
GoogleCrux have found me two new employees over the last year and have been great. Myles is my point of contact and he is professional, personable and really understands what we are about as a company and the type of person we are looking for. Would recommend Crux to anyone looking for staff in the property sector
5/5
GoogleMyles is a top professional, He found me the perfect job role in such a quick time. He helped and advised me throughout and answered every question i had, I will say he was very exceptional and deserves a pay rise or some sort of recognition for his hard work and effort. Thank you Myles!
5/5
GoogleSenka and the team are absolutely outstanding. Great service, quick response rates and an absolute pleasure to deal with as a landlord. Highly recommended.
1/5
GoogleDon't waste your time, they say they're going to follow up with viewing availability and then you find out 2 days later they let the property. Absolute joke.
5/5
GoogleWhat a really nice experience. When we’re constantly hearing about how difficult it is to find a rental property, I was expecting to be treated like a number, but Emily was awesome, she listened to my needs, and was really interested in finding the right property for me. The whole experience was really nice, and I felt valued as a customer. Great service, hence 5*. Scott
5/5
GoogleExcellent service from the team at John Shepherd Redditch, especially Olga, helped me massively and continued to communicate the whole way through to my move in date keeping me updated with everything I needed to know and constantly reassuring with anything I would be worried about. Really would recommend.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat team
5/5
GoogleVery good agent, prompt at sorting any issues and very helpful with both the move-in and out. Leah in particular was very helpful
3/5
GoogleRating only, no written review.
1/5
GoogleTHE WORST LETTING AGENCY IN THE COUNTRY AHMED DOES NOT PHONE YOU BACK EVER AND TELLS LIES LANDLORDS STAY AWAY
1/5
GoogleI rented a property, gave my notice to leave the property, the landlord approved the return of deposit after we left. And John shepherd have now kept a hold of this deposit after saying it’ll be returned. It’s been a month now and I’ll still waiting for it with no up dates from them and no contact other then when I’m chasing them for it. No answers as to what’s happened or why it’s taken so long this is ridiculous and outrageous. You was quick enough to take the money but won’t return it.
1/5
GoogleWorst service, holding my deposit and not returning it, no proper communication, if you are looking to rent a property don't rent anything through them unless you want to lose your deposit
1/5
GoogleBy far the worst letting agency we have ever used. How anyone has ever given them more than 1 star I have no idea. If I could give them less I would. Every time we ring we get passed from pillar to post promised phone calls back and nothing. Been going on four weeks now and when the rental contract came through it was wrong. Spoken to them again twice and it's still come through wrong twice. Absolutely diabolical service. Please AVOID AVOID AVOID AVOID!!!!!!!
1/5
GoogleWorst service, holding my deposit and not returning it, no proper communication, if you are looking to rent a property don't rent anything through them unless you want to lose your deposit
5/5
GoogleGreat experience with John Shepherd, particularly we had good communication with Leah. She provided us with everything we needed to hear 😊 …
5/5
GoogleWe couldn’t be happier with all staff we have dealt with at John Shepherd. The whole process from viewing to picking up our keys was quick and easy and stress free. In all took about a week. The staff are so helpful and friendly yet professional. Thank you all so much 🌟🌟🌟🌟🌟 …
5/5
GoogleThe moving procedure was very fast and easy. Thank you very much Paula John.
5/5
GoogleThanks Leah and team for providing a first class service, you went above and beyond what we expected, true professional service, well done !
1/5
GoogleI moved into a John Shepherd rental property in April and found that the property had rats. There was absolutely no urgency from John Shepherd to rectify the situation for me as a new tenant - pest control didn't attend the property until 5 days after the 1st rat was found. John Shepherd were terrible at answering the phone and there was no compensation provided for damage to my property by the rats. I wouldn't recommend John Shepherd to my friends, family or colleagues
5/5
GoogleI wrote a scathing review last week and must now apologise, I mistakenly thought that it was the agents that were at fault but it has now come to light that the landlord's mis communication was the problem. Lauren was extremely helpful and sorted out the problem in order to get our full deposit back.
1/5
GoogleHonestly probably one of the worst rental experiences I’ve ever had, rented with John Shepherd with my partner from October 2020 - April 2023 throughout this time we had numerous “property managers” who constantly palmed problems off onto one another. We had so many issues with the house dating back to Jan 2021 which included horrendous rising damp in the kitchen which then lead to black mould throughout, the tiles in the kitchen were constantly cracking due to water underneath them, we had water drenching the carpet around the entry to the kitchen due to a massive dip in the concrete underneath. I logged these issues in Jan 2021 and when we left in April 2023 these issues were still ongoing. Lauren Foster who quite frankly is the rudest estate agent I’ve ever dealt with told us that it was our fault that is was damp due to us not heating the property 24/7 which is just laughable considering the price of energy at the moment oh and we didn’t ventilate enough even though our bathroom window was always open to try and dry the constantly horrible wet damp bathroom out. If she’d of had it her way we should have had the heating on full whack and all the windows open in the middle of a cost of living crisis. When we left they then tried to charge us £350 for redecoration which was honestly ridiculous considering the decoration in the house was absolutely fine bar a few general wear and tear scuffs which the landlord should expect to incur when you rent a property out it’s like they expected it back like a show house… I’d like to add as well the house was not clean when we moved in especially the kitchen which was filthy. They also tried to charge us £18 for one light bulb and a shower curtain when leaving… I honestly couldn’t believe it where on earth are they plucking these prices from!? we had to go through a dispute with reposit which worked in our favour in the end however the whole situation was just a complete an utter farce. The way Lauren dealt with everything was a joke I constantly had to chase for updates and the emails I received from here were rude and unprofessional I will never use them again and am so thankful to finally be rid of the whole situation.
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John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
