★★★★★ 1/5
GoogleNo one has answer the phone in 2 days. Called head office and was assured i would get a call back . I have emailed and called about renting a house but no reply at all . Are you still open?
Jack · 23 September 2026 · John Shepherd Cannock
Agent replied · 30 September 2026
Thank you Jack for sharing your feedback with us. We are very sorry to hear about your experience. Providing timely communication is something we take seriously, so we are sorry to hear that you have yet received a response to your query.
Please email laura.heaven@johnshepherd.com with your contact details and the property you are interested in, and we will look into this for you. Thank you again for your feedback, and we apologise for the inconvenience caused.
★★★★★ 5/5
GoogleFive stars for Chino! He was incredibly helpful when showing us the property and made the entire process seamless from start to finish. We're thrilled to have booked our new place and highly recommend Chino to anyone looking for an agent.
Jahanvi · 23 September 2026 · John Shepherd Derby
Agent replied · 30 September 2026
Thank you for your kind words Jahanvi. We are delighted to hear that Chino provided you with such helpful and professional support throughout the process. We wish you all the best in your new home!
★★★★★ 1/5
GoogleIf you’re looking for a student letting agency that treats communication as an optional extra, professionalism as a loose suggestion, and returning your deposit as a long-term project, then John Shepherd might be exactly what you’re after.
I have to admire their commitment to consistency. Emails can apparently disappear into another dimension, phone calls are remarkably difficult to get answered, and when you do finally manage to speak to someone, there is always the exciting possibility of being hung up on. It really keeps you on your toes.
The property management is another highlight. Issues that should be straightforward somehow become ongoing investigations requiring multiple emails, phone calls and considerable patience. You can apparently be a tenant, but expecting anyone to actually communicate with you is asking for quite a lot.
The contractors are also an experience. Some of the people being sent to properties have raised serious concerns for me about professionalism and whether appropriate standards are being followed. Unfortunately, raising concerns does not necessarily mean receiving a meaningful response.
And then there is the deposit. I was told it would be returned the following day. Naturally, the following day came and went. Chasing it then became another episode of trying to get a response from a company that appears to have mastered the art of being simultaneously available when money is involved and mysteriously unavailable when tenants need answers.
Payments and charges have been equally entertaining. Keeping track of what you have paid, what you are being charged, and why you apparently need to chase people to clarify things feels less like renting a property and more like an interactive financial puzzle.
Overall, my experience has been extremely frustrating. If transparency, communication, professionalism, responsive property management and feeling confident about who is being sent to your home are important to you, I would strongly recommend doing your research before signing anything.
Five stars for consistency. One star for everything else.
The · 23 September 2026 · John Shepherd Derby
Agent replied · 30 September 2026
Thank you for taking the time to share your review. We are sorry to read about your experience and the frustration that you have described.
Moving home, particularly as a student, can be stressful enough without having to chase updates, repeat concerns or feel uncertain about where things stand. It is disappointing to hear that you felt let down by our communication, the handling of maintenance issues and the level of support you received throughout your tenancy. From the feedback you have shared, it is clear that we fell short on occasions, and this is not the standard of service we strive to deliver.
Feedback such as yours is incredibly important to us, as it enables us to review our systems and processes and identify where improvements can be made. We appreciate you taking the time to share your experience and acknowledge the concerns you have raised.
Thank you again for bringing these matters to our attention. Should there be anything further you would like to discuss, please do not hesitate to get in touch. We wish you all the best for the future.
★★★★★ 1/5
GoogleWe booked a 2 BHK flat in NG1 and they provided without having deep cleaning and lot of maintenance and repair work have to be done . Tried reaching John shepherd and they are just ignoring and not sending anyone to get it done
Below things still didn’t get fixed
Bathtub
Washing machine
Dirty curtains
Door handle
Dirty kitchen area
Refrigerator not cleaned
Wardrobes are dirty and bad smell and I can see spider moving out there
Praveen · 22 September 2026 · John Shepherd Derby
★★★★★ 5/5
GoogleAmazing professional service from first contact to getting my tenants moved in.
Special Thanks to Sam, for keeping me up to date with the process, and making me feel reassured to use and promote your branch for all future lettings.
Alim · 21 September 2026 · John Shepherd Nottingham
Agent replied · 30 September 2026
Thank you for your wonderful feedback Alim. We are thrilled to hear you experienced amazing professional service and that Sam was able to support you every step of the way. We appreciate your recommendation and we look forward to supporting you with all your future lettings.
★★★★★ 1/5
GoogleDo not touch this company with a barge pole
Completely useless ,Issues including not passing rent paid to them to the landlord resulting in the landlord turning up on the doorstep wanting know why he hadn’t been paid ,Also took an age to return the deposit despite constant chasing
Andrew · 18 September 2026 · John Shepherd Derby
Agent replied · 19 September 2026
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience. We would welcome the opportunity to investigate this further. Unfortunately, we are unable to identify your details from your review alone. Please could you reach out to laura.heaven@johnshepherd.com with your property address and contact details so we can review the matter fully and respond accordingly.
We look forward to hearing from you and hope we can help resolve your concerns.
★★★★★ 5/5
GoogleI have had a fantastic experience with John Shepherd and would highly recommend their team.
A special thank you to Chino, who has been incredibly active, responsive and cooperative. He is always willing to help, follows things up quickly and communicates clearly and professionally. His positive attitude and commitment make the whole process much easier.
I would also like to thank Sofia, Katti, Elenor and Eli for their continued support, professionalism and excellent cooperation. They are all friendly, helpful and always ready to assist whenever needed.
A truly fantastic and reliable team. It is always a pleasure working with them, and I look forward to continuing our cooperation in the future. Highly recommended!
Reem · 18 September 2026 · John Shepherd Derby
Agent replied · 19 September 2026
Thank you Reem for sharing your fantastic review for our team in Nottingham. We are delighted to hear about your positive experience and that Chino’s responsiveness, communication and dedication have made such a difference. It’s also wonderful to see recognition for Sophia, Katie, Eleanor and Ellie and we will be sure to share your kind feedback with the team. Thank you for your support and recommendation, and we look forward to continuing to work with you in the future.
★★★★★ 5/5
GoogleI would like to share my experience with Kelvin from John Shepherd. He was incredibly helpful in helping us find accommodation. Kelvin was very kind, understanding and patient throughout the whole process. He was always happy to answer our questions and went out of his way to help us.
We really appreciate all his help and support. He made the whole process much easier for us, and we couldn’t have asked for a better person to deal with. I would highly recommend Kelvin to anyone looking for accommodation.
Thank you so much, Kelvin, for all your help! You deserve 10 out of 10. You’ve been absolutely outstanding! 👏
Abubakker · 17 September 2026 · John Shepherd Derby
Agent replied · 17 September 2026
Thank you for sharing your wonderful review and experience with Kelvin. We are thrilled to hear that he provided such professional and reliable guidance throughout your accommodation search. Our team strives to offer helpful and communicative support, and it's great to know Kelvin made the process easier for you. We appreciate your recommendation and we will ensure your feedback is shared with him directly.
★★★★★ 5/5
GoogleKelvin Zakeyo is a punctual person and the properties that he provide are all clean and in good condition. Pleasure to do business with you.
Bashir · 17 September 2026 · John Shepherd Derby
Agent replied · 17 September 2026
Thank you for your kind words Bashir. We are delighted to hear that you found our properties clean and well-maintained along with the service you received from Kelvin. We appreciate your recommendation and look forward to working with you again in the future.
★★★★★ 5/5
GoogleGreat experience with John Shepherd. Kelvin Zakeyo was very helpful, professional, and friendly throughout the process. Highly recommended!
Ali · 17 September 2026 · John Shepherd Derby
Agent replied · 17 September 2026
Thank you Ali for sharing your experience. We're thrilled to hear that Kelvin provided you with professional and helpful support. Your recommendation is appreciated and we look forward to supporting you further.
★★★★★ 5/5
GoogleGreat experience with the company! Kevin was very helpful, professional, and friendly throughout. Excellent service and communication.
Salim · 17 September 2026 · John Shepherd Derby
Agent replied · 17 September 2026
Thank you for sharing your wonderful experience Salim. We are delighted to hear that Kevin provided you with professional and helpful service. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 1/5
GoogleWhy are you advertising a house to buy and all the pictures have AI interior? This is so completely off putting and don't understand how this is even allowed? You can't see what the property looks like at all!! Please reconsider how you're advertising
S · 15 September 2026 · John Shepherd Cannock
Agent replied · 17 September 2026
Thank you for sharing your review however we are sorry to hear your feedback. Please kindly share some further details with us so that we can review this further. We look forward to hearing from you.
★★★★★ 5/5
GoogleJoe Farrar again has shown why people should talk to him, not only was he professional and intelligent in a difficult situation, he got the issue resolved quickly and without any fuss, I would highly recommend him for anything that is needed in the student Lettings world, thank you Joe
Jobe · 15 September 2026 · John Shepherd Derby
Agent replied · 16 September 2026
Thank you for your kind words, Jobe. We are thrilled to hear that Joe was both professional and helpful in resolving your issue swiftly. Our team is dedicated to providing reliable guidance and local expertise, and it's wonderful to know that we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleI appreciate Chino for helping us view a home which has now become our home for me and my partner it would’ve not been an easy decision if it wasn’t for him. 🙌
Suriya · 15 September 2026 · John Shepherd Derby
Agent replied · 16 September 2026
Thank you for sharing your wonderful experience Suriya. We are thrilled to hear that Chino provided the helpful support you needed in finding your new home. Our team is dedicated to offering reliable guidance and building lasting relationships. We appreciate your recommendation and wish you all the best in your new home.
★★★★★ 1/5
GoogleIf John Shepherd can’t take the time to take a few pictures of a home listing, how are we supposed to trust them with the sale or purchase of a house? We went looking for a home on Zoopla and since I thought John Shepherd was a reputable estate agency I sought them out on there, only to discover the pictures on some of their listings are either completely fabricated by AI or heavily edited. Not only is that dishonest and unethical, it’s also potentially a breach of DMCCA 2024. Isn’t the entire point of posting pictures for a listing so the buyer gets an idea of what they’re getting before arranging a viewing? Are you going to deliver the artificial intelligence interiors you’re advertising when the person asks to view the property? What’s the endgame here? Genuinely disappointing, do better.
Natasha · 14 September 2026 · John Shepherd Sutton Coldfield
Agent replied · 30 September 2026
Thank you for sharing your experience, Natasha however we are sorry to hear of your experience. Unfortunately we are unable to identify further details within our system regarding the property of which you are interested in. If you could reach out to us directly, we will be happy to support and guide you to ensure that we answer any questions or concerns you may have. Thank you and we look forward to hearing from you.
★★★★★ 1/5
GoogleThis company managed my letting and I wouldn't recommend them. Poorly managed despite being a fully managed property when the tenant became difficult. Offered little to no support and had to chase for constant updates. Felt completely alone and powerless. I finally got the property back and I gave the letting agent the opportunity to refer me to the sales team for onward sale of the property as thought it might be easier as they already had keys etc and they ignored me and lost the opportunity for the selling fees.
Katy · 13 September 2026 · John Shepherd Cannock
Agent replied · 16 September 2026
Thank you for sharing your review with us Katy however we are very sorry to hear that your experience has not met expectations and that you felt a lack of support throughout your tenancy. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns. Please could you contact us directly at laura.heaven@johnshepherd.com so that we can discuss further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
John Shepherd Estate & Letting Agents - Birmingham provided an excellent experience from start to finish. The team was professional, friendly, and responsive, making the property process smooth and stress-free. They offered helpful guidance, communicated clearly, and paid attention to every detail. I really appreciate their dedication to customer satisfaction and would highly recommend them to anyone looking for reliable estate agents in Birmingham.
Nusaiba · 13 September 2026 · John Shepherd Birmingham
Agent replied · 16 September 2026
Thank you for sharing your wonderful experience with us Nusaiba. We are delighted to hear that our professional and communicative team made the property process smooth and stress-free for you. Your appreciation for our customer service and attention to detail means a lot to us. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI’m really happy with my new place. I’m already really enjoying the space and settling in well. The property was delivered exactly as shown on the website, which I really appreciated. The whole process has been smooth and straightforward. I’m very happy with my new home and would definitely recommend the agency.
James · 12 September 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
Agent replied · 12 October 2026
Thank you for sharing your wonderful experience James. We are delighted to hear that you are enjoying your new home and that the property met your expectations. We would love to give a shout out to our team members so please do share who you were speaking with so that we can recognise their great work. Thank you again and if you ever need anything, please feel free to reach out to us.
★★★★★ 5/5
GoogleI’m the mother in law of the tenants- met Dan at the viewing- had a few complications with a prior viewing -and Dan was so sympathetic towards our urgent need to acquire a tenancy- he just took all the stress off our plate and really tried his best to help us get the property. Communication was really top tier on Dans part. Even though there were a few technical hitches from the online checks delts- the john shepherd Sutton cold field branch really standout out compared to the the city centre branch- I’m sure my son inlaw will leave you a review to show his appreciation- but I had to leave mine too- because Dan- you were so welcoming and reassuring on our viewing on that boiling hot day! Thank you. 🙏 Roop.
R · 12 September 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
Agent replied · 12 October 2026
Thank you for sharing your experience Roop. We are so pleased to hear that Dan provided such helpful and professional support during your viewing. We apologise for any technical issues you encountered, but we are that Dan was able to support and alleviate any stress. Your kind words about our communication and local expertise mean a lot to us and we really appreciate you taking the time to share your recommendation for our team!
★★★★★ 5/5
GoogleGood service particularly when expected tenants pulled out at last minute, suitable replacement tenants found within 2 weeks.
John · 12 September 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
Agent replied · 12 October 2026
Thank you for sharing your experience John. We're delighted to hear that we found suitable replacement tenants so quickly. We would love to know who you were dealing with directly so we can pass on recognition to them directly. Thank you again and we look forward to supporting you further.
★★★★★ 5/5
Googlefrom their Agent Jordan, to Johnny, Jayne and Abby it was a very smooth transition of getting me the property, though i had issues at my end, everything was sorted. very lovely and amazing team!!! thank you :)
Em · 12 September 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
Agent replied · 12 October 2026
Thank you for sharing your wonderful experience Em. We are delighted to hear that our Sutton Coldfield team provided you with reliable guidance and support during your property transition. We strive to be professional and communicative, ensuring everything is sorted smoothly. If you need anything further, please don't hesitate to reach out to us. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleRating only, no written review.
Mathias · 11 September 2026 · John Shepherd Derby
Agent replied · 16 September 2026
Thank you for sharing your 5* review with us! We appreciate your recommendation
★★★★★ 5/5
GoogleGreat Service 👍 …
Tharindu · 11 September 2026 · John Shepherd Nottingham
Agent replied · 16 September 2026
Thank you Tharindu for taking the time to share your experience. We appreciate you sharing your review and look forward to supporting you again!
★★★★★ 5/5
GoogleChino was outstanding from day one. He made everything feel straightforward, stayed on top of every detail, and kept me updated throughout the whole process.
Thank You🙏🏾
Tavonga · 10 September 2026 · John Shepherd Derby
Agent replied · 16 September 2026
Thank you for sharing your experience Tavonga. We love to hear that Chino provided you with reliable guidance and kept everything straightforward. Our team strives to offer professional and communicative support, ensuring you feel informed throughout the process. We appreciate your kind words and look forward to assisting you again in the future.
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