Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,599 reviews on Google only. Show every review
5/5
GoogleWe had a great experience with John Shepherd (and especially our lovely agent Lauren) during/leading up to our recent move. From the very first viewing, Lauren has gone above and beyond to answer all of our questions and helped us manage …
1/5
GoogleWent to view a property we was the first people there send all documents good pay work and credit and heard nothing back must be racist
Steph O, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Email us at cannock@johnshepherd.com with your details and the property address and we will look into this matter urgently
5/5
GoogleWe had a great experience with John Shepherd (and especially our lovely agent Lauren) during/leading up to our recent move. From the very first viewing, Lauren has gone above and beyond to answer all of our questions and helped us manage any small issues that came up along the way. We couldn’t be happier with the flat we ended up choosing and without a doubt would rent with John Shepherd again in the future :)
1/5
GoogleJohn Shepherd are the worst letting agents I have dealt with. Staff are poorly trained and don’t understand tenancy deposit laws and rules. Failed to return undisputed deposit funds back for 6 months. Please avoid them at all costs.
5/5
GoogleExcellent service from Jonny & Sam- professional - Friendly- prompt on viewings - seems to be leading the way in the sector
Hello Dee Chamberlain, thank you; we appreciate your feedback!
2/5
GoogleThey never respond to queries on Rightmove.
5/5
GoogleFantastic knowledge and very attentive. Martine has assisted me with many buy to let purchases & the letting of these properties over the years. Always finding superb tenants, I would never use anyone else!!
5/5
GoogleGreat company. Everyone always has a smile on their faces and happy to help.
1/5
GoogleAvoid! Low level impolite management
5/5
GoogleI strongly recommend this letting agency as they are extremely knowledgeable. I specifically found Paula a very delightful and pleasant person to wok with, she made my move very smooth and easy.
5/5
GoogleThe process of moving in was extremely quick and easy. Paula showed me around, was clear about everything and answered all my queries. Rianne took me through the process and was very prompt in communicating. Overall received an excellent service, would recommend them to anyone.
1/5
GoogleRude people on Nottingham branch, no answer your emails, bad agency I’m not recommending you to get a property with this agency
1/5
Google“Cultivate your own rainforest of damp and mould” sponsored by John Shepherd Estate Agents Nottingham
5/5
GoogleI will speak on behalf of Paula who is a personable delight - she's providing me with a 5-star service that isn't my typical experience of letting agents. I can rest easy knowing she's looking after my interests. She always has time for me and answers my questions promptly (I'm pretty sure she's actually an AI robot). Give that lady a raise - or at least an oil top up!
5/5
GooglePaula was very attentive and kind to us. Highly recommend
5/5
GoogleRating only, no written review.
1/5
GoogleShocking service I've never known a company to let me down so horrifically I will never use these people ever again
5/5
GooglePaula is great agent! She goes above and beyond for what is expected of her. In less than a week, we are already sorted and can move in! If you have a property to see, better reach out to her and you’ll have a seamless experience! 5 stars indeed!
5/5
GoogleI would like to sincerely thank John Shepherd for the excellent service in helping me secure an apartment. I am especially grateful to Sophia and Holly & Katie for their outstanding support. Their dedication, prompt responses, and attention to detail ensured I found the perfect apartment so quickly. Their efforts truly went above and beyond my expectations. I would highly recommend Johan Shepherd services.
1/5
GooglePosting here because there isnt a google location for John Shepherd in Derby The services offered by them generally may be good but beware of one of their lettings agent- Faith Hughes. From the very beginning when I was making an enquiry regarding renting a property in Derby she was quite numb to responses and seem to not be very interested. She never seemed interested in helping us get a property and I completely ignored her attitude. A viewing was booked on 9th December 2024 at 12.15 PM and we were travelling 160 miles on a busy Monday morning. It gets quite difficult and we managed to reach Derby by 11.45 AM but had some issues with parking and it started raining suddenly. We did call the landline number and tell we would be slightly late. Faith kept calling us from a landline number which was difficult to reach out to when we could not find the location. Finally, I managed to find her inside the viewing location and as usual she gave a cold welcome and immediately said she could only show one viewing as we were late. I totally understand and appreciate this but this was something unexpected. She took stairs and expected us to follow her up with the baby in the stroller. I expected her to at least direct us towards a lift but no she was rude at that time. She never made the effort to give any details about the apartment we viewed. After the viewing I did ask her if any reasonable adjustments could be made so that we could view that day or on 10th December but she gave a stern no! She didn't even send a follow up email or call to ask if we were going ahead with the property. Overall, I found her very unprofessional, arrogant and disinterested lettings agent. On the contrary, I had wonderful experience with Paula- whom I spoke only over telephone and I wish the viewing happened with her. We even had a viewing with Ashley Adams agency and the lady there was so professional and kind. We never expected to experience this especially with our first time in Derby! I would be glad if there is a contact for customer relation as I want to escalate this matter further.
1/5
GoogleScammers Beware they will ask you fee£250 for reference from good lord. Once you pay money if they find and mr or mrs spelling mistake they will confiscate your money. Make sure take ur documents to them and if they agree let then pay them otherwise u will lose ur money. Make sure get in writing that they will refund you money if reference not gone through.
1/5
Google1 star is generous for these shady crooks. Avoid at all costs
5/5
GoogleI'd like to thank Holly because she was helpful, kind, and professional with all the details.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
