John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Google

Sophia was efficient and elegant. Honestly one of the best in the game

Aman · 28 June 2025 · John Shepherd Birmingham

★★★★★ 5/5

Google

Friendly and efficient service from start to finish. All worked like clockwork and loving living in our new home great set of staff

Will · 22 June 2025 · John Shepherd Birmingham

★★★★★ 1/5

Google

Beware Landlords! Non trustworthy, poor communication and professionalism! Could not possess my property due to series of serious errors made by this management company. I am reporting them to Property Ombudsman for incompetence!

Switch · 20 June 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

They were very supportive and helpful along the way. Would recommend to everyone!!!

Kevin · 18 June 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

Sophia Tong provided outstanding service! Very quick replies and super helpful.

Fuad · 17 June 2025 · John Shepherd Birmingham

★★★★★ 5/5

Google

Great experience renting a property via John Shepherd. Wendy was incredibly helpful and communicative throughout the whole process, answering all of our (many) questions quickly and professionally. Thanks for all your help.

Sam · 20 May 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

Using the Nottingham Agency of John Shepherd for Tenant Finding has been a good experience. Smooth transaction throughout starting with Callum the branch Manager who provided helpful advice on letting and then with Sophia. All very professional, helpful and friendly throughout.

Philip · 13 May 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Such a good service. Sophia made the tenancy process smooth and stress-free by being helpful, responsive, and clear at every step. Highly recommend!

Sreelekshmi · 2 May 2025 · John Shepherd Derby

★★★★★ 5/5

Google

I would like to sincerely thank John Shepherd for the excellent service in helping me secure an apartment. I am especially grateful to Sophia and Holly & Katie for their outstanding …

Faisal · 21 April 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Super happy with the service I got from Sophia specifically. She made the whole process super quick and easy. Everything was clearly explained from the start, the holding fee and rent amounts etc., and she was always quick to respond and helpful with any questions I had. Got me ready to move in within a week!

Maria · 17 April 2025 · John Shepherd Derby

★★★★★ 5/5

Google

very nice and friendly, good service

Nks · 17 April 2025 · John Shepherd Derby

★★★★★ 1/5

Google

The worst estate agents I have ever dealt with. I inherited a property to understand that they had an incredibly poor relationship with the tenant, negligent would be the perfect word. I visited with two property managers and I needed to mediate a shouting match between a furious tenant and the reactionary property managers. Things did not improve over the following 18 months whilst the probate process continued. The contact with the tenant was non existent, emails went weeks without answer, the number of out of office emails the property managers autoreply is in the majority. I managed to speak to the directors of the business a few times, which resulted in small steps forward. Due to these communication difficulties, and the complete breakdown in trust from the estate manager in John Shepherd, the tenants' keys have still not been recovered. There is outstanding rent in the tens of thousands owed to the executors of the estate. Worryingly for new clients, John Shepherd had lost the copy of the keys they held, and thus the tenant was the only person with access to the house. Additionally, the property managers sent over the full unredacted file from the tenant to my solicitors, so we have every piece of personal information on the tenants. Beware of ever using John Shepherd to rent from, or let with.

David · 16 April 2025 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)

★★★★★ 1/5

Google

Standardless service Disappointed with Lack of Service, Avoid if Possible I recently rented a property through John Shepherd Lettings @ £1300 p/m, and the experience has been frustrating from the start. There was no handover when I moved in, leaving me without essential information about the property. I contacted them on Monday to address this, particularly regarding the fact that I had no heating. They assured me that someone would get back to me, but five days later, I’m still waiting. Being left without heating in the middle of winter is unacceptable, and the lack of communication from the agency has made the situation even worse. I expected a professional service, but instead, I’ve had to chase them for basic support. If you’re considering renting through John Shepherd Lettings, think twice. Their poor service and lack of responsiveness have made this an incredibly stressful experience.

Aseem · 16 April 2025 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)

★★★★★ 1/5

Google

Incompetent, unprofessional, pathetic - they are a joke! Reported issues are ignored, when they promise they will back, they never back, they have problem with arranging even simply repairs in reasonable timeframes. If there are more issues, they are lost, it is too complicated for them to manage, so, waiting a half of year or a year for something, it is their standard. Their strategy are: excuses, empty promises and silence/ignoring part of the message/email. And on the end they blame tenant for their failure. I strongly discourage using their service.

LunaLeche · 16 April 2025 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)

★★★★★ 5/5

Google

Excellent and fast process from first viewing an apartment to collecting keys, Sophia was also a great help, our communication was very quick, efficient and clear.

Wren · 16 April 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Really happy with the service received from John Shepherd. Process was smooth & Olga was brilliant and very knowledgeable. Would highly recommend. Thank you for all your help . I love my new home

Mark · 16 April 2025 · John Shepherd Redditch (The Old Church)

★★★★★ 5/5

Google

We couldn’t be happier with all staff we have dealt with at John Shepherd. The whole process from viewing to picking up our keys was quick and easy and stress free. In all took about a week. The staff are so helpful and friendly yet professional. Thank you all so much 🌟🌟🌟🌟🌟 …

Gemma · 16 April 2025 · John Shepherd Redditch (The Old Church)

★★★★★ 1/5

Google

Avoid at all cost. They constantly harass tenants and they never fix anything. I rented 8 apartments before this but this is the most shocking ans abnoxious estate agency I had to deal with.

Non · 15 April 2025 · John Shepherd Derby

★★★★★ 1/5

Google

Incredibly difficult to deal with, nothing done before we moved in. Shower broken, hob broken and nowhere to plug in the fridge. Please avoid

Eil · 15 April 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

Katie and Stephan have been nothing but helpful and supportive. Helping me find the right property for me 😁 One happy customer. …

Andre · 13 April 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Sophia has been very helpful with answering questions and getting in touch when something needs doing.

Josh · 12 April 2025 · John Shepherd Derby

★★★★★ 1/5

Google

Extremely poor service from the Mere Green Branch.. regarding maintenance issues of one of the rental properties they are supposed to be managing, lack of response to phone calls and even a personal visit from my partner... I would not recommend!

Tim · 9 April 2025 · John Shepherd Sutton Coldfield

★★★★★ 5/5

Google

I had a great experience working with Sophia Tong, one of the letting agents. She was professional, thorough, and explained everything in great detail. Her communication made the whole process smooth and easy. Highly recommend her services!

Mandy · 29 March 2025 · John Shepherd Birmingham

★★★★★ 1/5

Google

Complete waste of time don't recommend

Luke · 29 March 2025 · John Shepherd Cannock