5/5
Outstanding service from beginning to end - showed from the first meeting that they cared about me and my property and kept true to that throughout.
Agent replied · 21 July 2026
Thank you Mat Barnes, Directors, Hunters Chesterfield

Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,599 reviews on Google only. Show every review
5/5
Outstanding service from beginning to end - showed from the first meeting that they cared about me and my property and kept true to that throughout.
Thank you Mat Barnes, Directors, Hunters Chesterfield
5/5
Rating only, no written review.
Thank you Mat Barnes, Directors, Hunters Chesterfield
5/5
Rating only, no written review.
Thank you for the kind words of feedback Mat Barnes, Director, Hunters Chesterfield
5/5
I am incredibly grateful for the invaluable support Jane provides to me personally and my team. Her guidance in business planning have been instrumental in our rapid growth. She is supportive, encouraging and always has the answers. Thank you for all that you do. A true superstar!
5/5
Daniel Franklin was absolute star and made the whole process so easy and smooth, support all the way and most helpful agent ever! Keep up the great work! Highly recommended to contact him if you looking for a job! Great guy and easy to talk to and he perfectly understands what you looking for and will support you in your search 110% Great asset to Crux careers
5/5
Myles in particular has always been a champ, he has great insight to our needs and is truly awesome at putting the right people forward to our business. He always goes the extra "Myles" to make sure that the service he provides is top notch, working after hours and sometimes too early in the morning. Its been a pleasure dealing with him and I have no doubt we will share more successes in the future. Best of luck to the Crux team..... As I share this feedback from my side, I've had direct feedback from individuals how have been put forward by Myles, and we all share the same view. So allow this feedback to represent a multitude of people. Well done.
5/5
Myles helped me through the whole process, very helpful and reassuring, quick at getting back and answering any questions, would highly recommend.
5/5
Great communication with the entire team, personable and tailored approach to our recruitment needs
5/5
Great experience with Crux - excellent and timely communication and good quality candidates sent across.
5/5
Great team they always go above and beyond.
5/5
Daniel was great, kept me informed at every stage was really informative and put me forward for the right role
5/5
I recently applied for a role through Crux, I spoke with Daniel after he looked at my application and he was brilliant, went over a lot of things on the first call before putting me forward, I had a telephone interview and a face to face interview before being offered the role, Daniel was there ever step of the way and always quick to respond, thanks again Daniel!
5/5
I worked with Daniel Franklin as part of my job application and he was excellent - good communication, he kept me updated at all times during a lengthy process and took the time to wish me well at each stage and check on how things went and if I had any questions. Highly recommended. Excellent service from my perspective as a successful applicant.
1/5
Very poor service - put a very beautiful property online and then refused to contact the own - no views and no contact. When asked to take it off the market, got someone else to give a one line answer. Very poor
Hi Mary, we truly appreciate your honest feedback which enables us to enhance our service where required. If you please email lily.johnson@johnshepherd.com in connection with the details of the review and your details we will look into these issues for you.
5/5
Had a really good experience. Sophia guided me very well through the whole process and made it easy and seamless to rent a new apartment via John Shepherd. She was really lovely and helpful.
we're glad you had such a wonderful experience with us! We will ensure Sophia is updated.
5/5
I wanted to thank Sophia, Katie and Laura so much! Everyone at the office are extremely helpful and supportive and genuinely understand how stressful viewings and moving out is. Thank you so much for all your help.
we're glad you had such a wonderful experience with us! We will ensure Sophia, Katie and Laura are informed.
1/5
Scammers Beware they will ask you fee£250 for reference from good lord. Once you pay …
1/5
Posting here because there isnt a google location for John Shepherd in Derby The services offered by them generally may be good but beware of one of their …
5/5
Have had an amazing experience moving with John Shepherd. Sophia and Katie have been amazing at looking after us and ensuring that any problems were resolved effectively. They have been incredibly easy to deal with and really efficient with communication. Would recommend wholeheartedly!!
Thank you Olivia for such a wonderful review, we will ensure the comments are passed onto the staff members involved.
5/5
Great service!
Mya Thomas, thank you so much for your high rating!
5/5
Jenna is the best! The level of care and commitment I have received from Jenna from the moment of instruction right through to completion is phenomenal. Jenna is passionate in her work and was an advocate for me and my property sale at all times. She not only looked after me through all the stresses of selling a home, but also supported my buyer to assure everyone was taken care of and the chain was secure. She was always available to answer questions and provide reassurance, communication was second to none. The value of such a personal service became really apparent when my house chain had an extremely stressful last couple of weeks when just at the moment of exchange my buyers solicitors closed down. I’ve no doubt that without the efforts of Jenna working tirelessly with my solicitor after hours to find a solution that the chain would have collapsed. A typical high street agent would have been closed and I dread to think how differently things would have played out. Thank you Jenna for being the very best estate agent!
Hi Mel. Thank you so much for taking the time to share this excellent review. Our team work exceptionally hard to ensure that a positive relationship is maintained with all parties throughout the process of selling a property. It's lovely that you have showcased this in your feedback and we really appreciate you doing so. Client care is very much at the forefront of what we do. If you ever require our assistance in the future, please do not hesitate to get in touch. Best wishes,
5/5
Both Stefan & Kayleigh are extremely helpful, professional, passionate and more importantly very quick. They follow up with you and just as importantly- they follow up for you. Our experience with them has been nothing short of being an absolute pleasure thus far.
Nomi Said, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd Estate & Letting Agents - Nottingham!
1/5
I had a completely unprofessional experience with John Shepherd Estate & Letting Agents regarding a rental property in the Gravelly Hill area. On June 23rd, I submitted a viewing request through Rightmove for a flat where I fully met all the pre-qualification criteria mentioned in their listing, including income, move-in date, and tenant profile. Since I received no response, I went in person to their office on June 24th. They confirmed that my request was in their system and told me I would be contacted later that day to arrange a viewing. That call never came. I followed up again by email on June 25th, which was also ignored. Meanwhile, I tried calling multiple times during working hours, but their phone line appears to be permanently down. It always plays a message saying no one is available, with no way to leave a voicemail. This is not only unprofessional, it makes them completely unreachable. To make matters worse, the listing was marked as "out of market" on June 25th without any notice or explanation. I was never informed if the property was let, withdrawn, or if I was being considered at all. No courtesy email, no update, nothing. I made every effort to follow their process, I showed genuine interest, I visited their office, followed up in writing and by phone, and I met all their listed requirements. In return, I received complete silence and zero transparency. This is not just poor service, it is a total lack of respect for applicants. If you are a prospective tenant, I strongly advise caution when dealing with this branch. My experience showed a complete breakdown in professionalism, communication, and basic standards of letting practice.
Daniel G, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We try to ensure all enquiries are dealt with within an acceptable timescale, and its sad to see yours wasn't dealt with efficiently. Some properties can create overwhelming responses from applicants meaning the team can't physically get to everyone. Our phone systems operate with a voicemail, did you press option 1 for lettings? Do email or pop in again and we can go through all our vacant and available listings with you.
5/5
Sophia is very helpful, friendly & responsive.
Sam H, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd Estate & Letting Agents.
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John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.