5/5
GoogleRating only, no written review.
Trusted Agent profile Β· Nottingham
Verified
John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
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3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,838 reviews Β· 433 on Google (3.9)201 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,679 reviews Β· 294 on Google (4.2)165 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,641 reviews Β· 238 on Google (4.1)268 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,600 reviews Β· 198 on Google (4.6)170 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,546 reviews Β· 160 on Google (4.0)179 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,504 reviews Β· 124 on Google (3.8)198 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,448 reviews Β· 55 on Google (3.4)186 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA983 reviews Β· 76 on Google (4.2)157 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY959 reviews Β· 43 on Google (3.0)168 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ877 reviews Β· 0 on Google156 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD864 reviews Β· 0 on Google157 in the last 90 days
Reviews on Google
Showing 1,599 reviews on Google only. Show every review
Google5/5
GoogleChristina from property management was incredibly helpful in assisting me with expediting the process of leaving the property sooner. She was professional, responsive, and made everything much easier during what could have been a stressful time. Really appreciated her support!
Agent replied Β· 11 October 2025
Thank you for your review Damian, we are glad to hear you had a smooth experience. All the best, John Shepherd
5/5
GoogleWe cannot thank Jenna enough for all of her help with the sale of our home, but also the purchase of our forever home! Jenna was absolutely fantastic throughout the whole process, and made it totally seamless. Jenna constantly communicated with us, solicitors and buyers and went above and beyond. Really grateful for making what is usually a stressful time, so easy for us!
Agent replied Β· 31 January 2026
Thank you Ellie for your very generous feedback. It was a pleasure to provide and be recognised for the service we provide. We wish you well in the future and you know where we are should you need our service again. Best wishes,
5/5
GoogleWe would recommend the Redditch branch! Olga was fantastic and very helpful. We never felt like we were asking silly questions. When it came to the key handover, she was out at the time but she left notes for Josh, who was equally as great to deal with and made the final bits very seamless. Thank you both!
Agent replied Β· 8 October 2025
Thank you for your review Peter, much appreciated. This has been shared with the team ο»Ώπ β¦
5/5
GoogleI would highly recommend John Shepherd Lettings, I have been dealing with the Lettings team for approximately 8 years. My property manager Lois Molloy is superb. Itβs great to work alongside Lois dealing with the day to day issues of property letting. Itβs reassuring to have her support and experience on hand. I wouldnβt hesitate to recommend other Landlords to Lois and her team.
Agent replied Β· 7 August 2025
Many thanks for your review David, it is great to hear you have had such a good experience with us. We will ensure that the feedback is given to Lois and the team!
1/5
GoogleDisappointed in the rentals department, when enquiring about a property via telephone call and email, no response received, even when we chased and were told we would receive a return call. Poor customer service. From reading the other reviews it is clear that any prospective tenants or existing tenants are treated poorly. We will avoid at all costs Further to the response below π isnβt it amazing how a bad review can prompt action. Unfortunately you should have done the right thing in the first place (as per all the other reviews below) and not tried to redeem yourself once a poor experience has been posted online. I wonβt be making contact as I do not wish to engage with such a poor company. Sort your team out! Maybe some customer service training (in the area of communication would be a good place to start)
Agent replied Β· 2 August 2025
Hi Lucy, thanks for your review. We value customer feedback which enables us to enhance our services where required. Can we please ask that you email lily.johnson@johnshepherd.com with full details so we can investigate this matter. Many thanks, John Shepherd
1/5
GoogleIncompetent, unprofessional, pathetic - they are a joke! Reported issues are ignored, when they promise they will back, they never back, they have problem with arranging even simply repairs in reasonable timeframes. If there are more issues, they are lost, it is too complicated for them to manage, so, waiting a half of year or a year for something, it is their standard. Their strategy are: excuses, empty promises and silence/ignoring part of the message/email. And on the end they blame tenant for their failure. I strongly discourage using their service.
Agent replied Β· 4 June 2025
Lunaleche, we regret to hear that you had this experience with us. If you email cannock@johnshepherd.com with your details and the property information we will look into this matter urgently.
5/5
GoogleKayleigh helped me with my property purchase and her service was fantasic. She was always keeping me updated and worked very hard to facilitate communication between solicitors, especially when mine were dragging their feet and causing delays, she was always helping me to chase them. Amazing thank you Kayleigh!
Agent replied Β· 31 August 2025
Many thanks for your review, this has been shared with Kayleigh and her team. Good luck in your new home and congratulations on your purchase! ο»Ώπ β¦
5/5
GoogleKayleigh and the Team were absolutely brilliant. Guiding me effortlessly through the best time to sell, a sale falling through (buyer disappeared) and finding a 'second' buyer very quickly. I would highly recommend them!!
Agent replied Β· 31 August 2025
Thank you or your review on our services Neil. We are glad to read that the sale was agreed quickly after fall through! ο»Ώπ β¦
1/5
GoogleRating only, no written review.
1/5
GoogleRefuse to pay trandesmen. Avoid at alp costs
Agent replied Β· 25 February 2026
Thank you for your review, can you please email details to lily.johnson@johnshepherd.com so we can look into this further. Thanks - John Shepherd
5/5
GoogleRating only, no written review.
5/5
GoogleI had an excellent experience working with Owen from Leicester. From start to finish, he was professional, knowledgeable, and genuinely. Communication was always prompt and clear, and they made the entire process smooth and stress-free and he also was available all the time we need it him. What really stood out was their attention to detail and deep understanding of the local market. I felt supported every step of the way. I would highly recommend Mr Owen to anyone looking rent a home.
Agent replied Β· 22 July 2026
Thank you for sharing this wonderful review, Mariam. Our team pride themselves in delivering the highest levels of service and making the process as smooth as possible for all of our customers. It was a pleasure working alongside you and we really appreciate your feedback. Best wishes,
5/5
GoogleVery good and responsive
Agent replied Β· 23 August 2025
Thank you for your kind review
5/5
GoogleIβve had a really positive experience so far. The whole process has been well organised and clearly explained, which helped everything feel much more manageable. The team have been easy to deal with, kept me updated at each stage and made sure things were moving forward without any chasing from me. Itβs been a big help and Iβve felt in good hands from the start. I wouldnβt hesitate to recommend them.
Agent replied Β· 21 July 2026
Thanks very much for the feedback - its really apprecited Mat Barnes - Director Hunters Chesterfield
5/5
GoogleRating only, no written review.
Agent replied Β· 21 July 2026
Thank you Mat Barnes - Director Hunters Chesterfield
5/5
GoogleI have been dealing with Mat and Oscar and both were fantastic. Organised & efficient, if only all agents were this good! Thank you ππ»ππ» β¦
Agent replied Β· 21 July 2026
Thanks very much for the feedback - its really apprecited Mat Barnes - Director Hunters Chesterfield
5/5
GoogleAbsolutely 1st class and beyond all the way. Thank you so much to Ashley and Charlotte π β¦
Agent replied Β· 21 July 2026
Very kind words - thank you for the review Mat Barnes, Director Hunters Chesterfield
5/5
GoogleAmazing from start to finish!
Agent replied Β· 21 July 2026
Very kind words - thank you for the review Mat Barnes, Director Hunters Chesterfield
5/5
GoogleVery smooth and easy registration. After an injury at work that left me without accommodation Laura got me out of a homeless situation by pushing the checks through in double time. If it wasnβt for her I would have been living in my car for alot longer. Thank you so much.
Agent replied Β· 21 July 2026
Very kind words - thank you for the review Mat Barnes, Director Hunters Chesterfield
5/5
GoogleRenting via John Shepherd and they have been really helpful and clear with communication throughout. Elisha has been handling my documents etc... and has always been quick to respond with no problem answering some of my probably silly questions ! Nothing negative to say
Agent replied Β· 21 August 2025
Thank you for your review Alex, it is great to see that the process has been dealt with promptly and with clear communication. Elisha has been made aware of your feedback ο»Ώπ β¦
1/5
GoogleRating only, no written review.
5/5
GoogleWas helped by Sophia, so lovely and friendly! Super helpful and efficient showing me the property and made my move into the property simple and hassle free.
Agent replied Β· 23 August 2025
Thank you for your review Grace, we are pleased that you are happy with the service received! Your feedback has been shared with Sophia ο»Ώπ β¦
4/5
GoogleGreat agents and staff always willing to help especially LoIs Molloy. Thank you Ian (tenant)
Agent replied Β· 22 August 2025
Thank you for your review Ian! ο»Ώπ β¦
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
