Trusted Agent profile · Nottingham
Verified
★★★★★
3,078 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,078 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,437
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,599 reviews on Google only. Show every review
5/5
GoogleDear John Shepherd, Good morning , I would like to take a moment to express my sincere appreciation for Hana. She has been extremely helpful and works very hard to support customers . Best regards, Ali Alsaygh
Thank you for your review of the service received from Hana. This has been shared with Hana!
1/5
GoogleThe worse agents in the country. Avoid at all costs!!!!! …
Dan Jamison, thank you for taking the time to leave us feedback about your experience with us. If you can email nottingham@johnshepherd.com with your details and the property address we can look into this matter.
1/5
GoogleAVOID AT ALL COSTS. i have never ever.. seen an agency that LIES so much. They never pick up the phone. To say that dealing with them is a Nightmare would be a gross understatement. …
1/5
GoogleJohn shepherd’s Nottingham Student services have been horrendous. Overcharged us rent as our tenancy was less weeks than we paid for. Tried getting in contact for the past 4 months and have heard nothing back. Now they aren’t even answering …
Hi Jessie, thank you for your review. Apologies to read of the experience you have had with us. Can we please request that you email lily.johnson@johnshepherd.com with full details so we can look into this for you. Thanks, John Shepherd
1/5
GoogleThis company is not trustworthy. Poor communication & professionalism. Could not possess my property- served notice wrong my agents, second time court struck out claim as agents failed to serve deposit prescribing information to tenant. I …
Switch Clips, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you email nottingham@johnshepherd.com with your name, address and contact details we can look into this further for you.
5/5
GoogleI honestly can’t thank Sophia Oliver at John Shepherd Lettings enough. After five months of looking for a place and getting nowhere, I was feeling totally drained. Applications went in, but nothing ever came back. I started thinking it just …
Philip Liyayi, we're so glad that we were able to go above and beyond your expectations!
5/5
GoogleHighly recommend this letting agency for anyone who is seeking a place to let or rent while being understood of your requirements with an extra touch of humanity. …
Shaien Ummehani, thank you so much for your high rating!
5/5
GoogleHad a great experience with John Shepherd, very reliable letting agency. Everything was handled smoothly and efficiently, and I couldn’t be happier with how things turned out. A special thanks goes to Katie, she was absolutely fantastic, …
Prerak Chetan, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
GoogleI wanted to send a quick note to say thank you to Kayleigh and Stefan and let you know how much we appreciate everything you have done for us. …
Hi Laurance Higgs, thank you for taking the time to leave a review for us at John Shepherd Estate & Letting Agents - Nottingham City. We're happy we could meet your expectations! We will let Stefan and Kayleigh know.
5/5
GoogleWe had the pleasure of having Mohammad to guide us through the whole process of finding our place from start to finish. Mohammad was understanding and took in to account all our requirements. He had a kind and friendly approach which made …
1/5
GoogleThey Deserve ZERO RATING I have been extremely disappointed with the property management service provided by John Shepherd. My property was initially managed by Royston & Lund before …
5/5
GoogleI recently worked with Megan as my agent during my move into a new property, and I couldn't be more satisfied with the service I received. Megan was incredibly helpful, attentive to every detail, and ensured that the entire process went …
5/5
GoogleWe have sold and purchased a number of properties over the years and our general experience of estate agents has not been good. However, Jenna was completely the opposite, she was constantly available, provided weekly updates, drove not only the process of our sale but also our buyers. She managed communications between solicitors, some of which were both difficult and frustrating. Her communication with us was excellent, her enthusiasm and sense of humour for her role in the process was always evident. We have no hesitation recommending her services.
Thank you for such a fantastic 5 star review of our estate agents Annette - the team are delighted with your comments. We really appreciate you taking the time to share your experience with others and wish you all the very best. Best wishes,
5/5
GoogleId just like to say a big thankyou to Tom,he went above and beyond helping me rent a property,being a single male(with shared custody of a child) I was struggling even to get the application stage but he understood my situation and helped get to that stage then into the property quickly,im gratefull to him and John shepherd,thanks so much.
Many thanks for your review James, we are delighted that you were able to move in and the move went smoothly. Wishing you all the best in your new home! 🙂 …
5/5
GoogleI have been living in a John Shepherd property for 4.5 years and have found them excellent agents. If there are any issues they respond very quickly and get everything fixed. There are regular repairs and updates to the building and communication is clear. I have rented a lot of properties in the past and these have been the best agents I have encountered. Lois Molloy was my Property Manager and she is responsive and understanding. I would definitely rent with them again!
Thank you for your review of our services Wendy, the contents have been shared with Lois and the wider team! 🙂 …
5/5
GoogleAlways responsive and helped us resolve all our moving and post-move issues Thomas Francis . I highly recommend this agency and agent; we are very happy. 👍👍👍 …
Thank you for your review, we are pleased that the move in process went smooth! Wishing you all the best in your new home.
1/5
GoogleVery poor experience as a tenant. They do not bother about the issues and always favour the landlord.
Many thanks for your review Tushar. Please email full details to lily.johnson@johnshepherd.com so this can be looked into further. Thanks, John Shepherd
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a review we really appreciate it!
5/5
GoogleRating only, no written review.
Thank you for writing us a review!
5/5
GoogleWe have been overwhelmed with how supportive JS has been in our first 7 days being in our new home. All issues have been sorted within hours or days. Yoko, our point of contact, is so organised and on it! Couldn't be happy being with JS after having lots of negative experiences with other agents.
Thank you for your review of our services Jenny, much appreciated. Your comments have been shared with the team and we are glad that all issues have been dealt with promptly. Wishing you well in your new home. Thanks, John Shepherd
5/5
GoogleVery satisfied from John Shepherd people. Professional and helpful, they resolved and actioned every issue and request we had immediately and with the best way. Highly recommended.
Thank you for your review of our services, much appreciated!
5/5
GoogleAwesome
5/5
GoogleA big thank you to Liam & Dipul for a fantastic service nothing was too much trouble for these guys they both went above & beyond to provide an excellent service .they were on call 24/7 if I had an enquiry it was more than just office hrs . I can't thank you both enough 5 stars for a 5 star service id recommend ewe Move to anyone good price & once again excellent service
Thank you from all the team for your 5 star review, Darren. We really appreciate you taking time out of your day to leave us the positive feedback. Best wishes,
5/5
GoogleGreat experience from beginning to end! Fantastic communication and customer service. 5☆
Very kind words - thank you for the review Mat Barnes, Director Hunters Chesterfield
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
