John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Google

Without prejudice This review is for Kayleigh McGowan @ John Shepherd Nottingham. Kayleigh had been one of the best estate agents we ever had around us for selling a property. Very direct communicator with very fast responsiveness to all maters during the transaction. Kayleigh’s positive attitude and respecting us was outstanding,joy to work with her. We are very grateful to Kayleigh bringing to the successful completion of this sophisticated transaction. Only the most Highley professional individual like Kayleigh would be able to managed such a wide spread complicated transaction. We are sincerely Gratefully and express our gratitude.

Moshe · 19 October 2025 · John Shepherd Nottingham

★★★★★ 1/5

Google

Not had hot water since July, raised multiple fixflo tickets been ignored it’s now October and we are having cold showers still.

Bella-Anna · 17 October 2025 · John Shepherd Birmingham

★★★★★ 5/5

Google

I recently moved into a rental property with John Shepherd and the process was handled really well. Sophia Tong was really accommodating, allowing me to view the property on a Saturday so as not to cause difficulties with my full time job. …

Lauryn · 16 October 2025 · John Shepherd Birmingham

★★★★★ 4/5

Google

I had viewing with Mr Mohammed and it was very smooth where Mr . Mohammed had explained very well everything regarding the apartment then Elisa Robinson took my case she was amazing and helpful kind taking of my case . …

ROHIT · 16 October 2025 · John Shepherd Birmingham

★★★★★ 1/5

Google

I attended a viewing with John Shepherds Letting and initially everything seemed fine. After I expressed interest in renting the flat, I received a link to complete an application on Goodlord, but the process was a complete mess. My partner and I each paid a holding deposit of about £120, and only after that were we given access to the tenancy paperwork. For some reason we were required to fill in separate forms; we spent three days completing them only to be told a week later (with help from a staff member) to “just fill them in somehow, we’ll sort it out”. My partner’s income is well above the stated threshold (roughly six times higher), and we even offered to pay a year’s rent in advance, yet we were still refused. The reasons given were inconsistent: we were told the landlord “didn’t want” us, that our documents “didn’t pass,” and that because we still rent elsewhere it was a problem. Throughout the whole week their communication was frankly awful. Our holding deposit was not returned. One month later the same flat is still advertised on multiple sites and the price has been reduced, which makes the whole situation look very suspicious. From my point of view this process felt extremely unprofessional and raises questions about how holding deposits are being handled. I would advise anyone considering John Shepherds Letting to be cautious: get clear confirmation in writing, keep copies of everything, and be aware that you may have difficulty getting a refund if the landlord/agent decides not to proceed.

Iryna · 16 October 2025 · John Shepherd Sutton Coldfield

★★★★★ 1/5

Google

Take to long to answer the office phone and even longer to get a response 😞 Need someone near the phone or that messages get pick up every hour. I nearly went to other agent to buy another house if was that frustrating. I wonder how the sellers feel about wanting to buy a house, cannot get viewings and then cannot get feedback. No wonder housing market is so slow.

Michael · 16 October 2025 · John Shepherd Sutton Coldfield

★★★★★ 5/5

Google

Awesome

Chinonso · 16 October 2025 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)

★★★★★ 1/5

Google

I requested to view a house many times. Called thousands of timebut no reposne. They are very unprofessional

Ch · 16 October 2025 · John Shepherd Sutton Coldfield

★★★★★ 5/5

Google

10/10

Meysam · 16 October 2025 · John Shepherd Derby

★★★★★ 5/5

Google

Very satisfied from John Shepherd people. Professional and helpful, they resolved and actioned every issue and request we had immediately and with the best way. Highly recommended.

Effie · 16 October 2025 · John Shepherd Redditch (The Old Church)

★★★★★ 5/5

Google

Fantastic Service from Lauren & Wendy! I found John Stepherd after doing some research online. Communication has been fantastic and Wendy is an absolute joy to speak to. Managed to let our property to a fantastic tenant in less than a month …

Kunal · 14 October 2025 · John Shepherd Nottingham

★★★★★ 5/5

Google

We have had a great experience with John Shepherd Estate Agents. Their Lettings Department staff are highly efficient, whether it's bringing a new property to market or handling an existing contract replacement, everything is completed …

Hong · 14 October 2025 · John Shepherd Nottingham

★★★★★ 1/5

Google

Looking back, we should have listened to the other reviews that warned about this place. When it came to the end of our tenancy, the agency tried to charge us £220 for cleaning even though we left the property as clean as it was when we …

Naala · 14 October 2025 · John Shepherd Birmingham

★★★★★ 1/5

Google

Still waiting for a replacement sofa after 6+ months! The living room sofa was broken when I moved in, which I reported later to the …

Rachel · 14 October 2025 · John Shepherd Birmingham

★★★★★ 1/5

Google

If you want to deal with an **unprofessional agency that ignores your requests and emails and unfairly imposes landlord costs on tenants, then this is the perfect agency for you. …

Amid · 14 October 2025 · John Shepherd Birmingham

★★★★★ 5/5

Google

Thank you to Nathanael Delahaye​​​​ and Claire and Megan and Arron. I am so happy that my spotlights got replaced,I am very grateful. I know you …

Malaika · 14 October 2025 · John Shepherd Birmingham

★★★★★ 5/5

Google

I recently worked with Muhammad Fahad from John Shepherds Estate Agents, and I couldn’t be happier with my experience thus far. He was incredibly professional, answered all my questions and has made the entire process of finding a flat …

Trish · 14 October 2025 · John Shepherd Birmingham

★★★★★ 5/5

Google

I recently had the pleasure of working with Megan, a real estate agent who truly made my leasing experience in the UK outstanding. From the moment we started, Megan immediately grasped what I was looking for and went above and beyond to …

Good · 14 October 2025 · John Shepherd Birmingham

★★★★★ 5/5

Google

Outstanding Service from Sophia Tong and John Shepherd, Highly Recommended! I recently had the pleasure of working with Sophia Tong to find a flat to rent …

Andrea · 14 October 2025 · John Shepherd Birmingham

★★★★★ 5/5

Google

John Shepherd has been managing my flat in Birmingham city centre, and overall, they’ve done a good job. From the beginning, they’ve been responsive and helpful, definitely better than competitors, based on what I’ve heard. I’d like to …

Monika · 14 October 2025 · John Shepherd Birmingham

★★★★★ 1/5

Google

Terrible service. They had a leak in one of the properties they managed. Even though all engineers agreed it was coming from their property, they dragged their heels in getting anything resolved. Didn't bother to send any reports, their …

Bhajaneeque · 14 October 2025 · John Shepherd Birmingham

★★★★★ 1/5

Google

PLEASE AVOID THIS COMPANY AND ANY PROPERTY MANAGED BY IT !!! I had no hot water (broken shower & boiler) for 4 months (in the middle of …

Kay · 14 October 2025 · John Shepherd Birmingham

★★★★★ 1/5

Google

For 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an …

Serhat · 14 October 2025 · John Shepherd Birmingham

★★★★★ 5/5

Google

John Shepherd manage two of my flats. They are always helpful and efficient, alert me to any problems before they happen, and deal with them effectively, especially when I'm away.

Judith · 12 October 2025 · John Shepherd Derby