★★★★★ 1/5
GoogleThe photos attached are the condition the property was in upon moving into. Our tenancy started in August with uni-2, a branch of John Shepherd. Aarti Sharma, our property manager, which has refused to respond to any email since beginning …
Geraldina · 8 November 2025 · John Shepherd Derby
Agent replied · 13 October 2025
Many thanks for your review of the service received, we value feedback to ensure that clients receive the best service possible. Having looked into this further, I am aware that a call was arranged to discuss the issues raised and you … More
★★★★★ 5/5
GoogleAmazing and friendly team. Issues resolved effectively and professionally. No sneaky estate agent fees. Just honesty and transparency when dealing the Ewe move team.
Gtm · 7 November 2025 · John Shepherd Redditch
Agent replied · 7 August 2026
Dear Mohammad, Thank you for your fantastic review! We're thrilled to hear about your positive experience with our team. At EweMove, we pride ourselves on our commitment to honesty, transparency, and professional service. It's heartening to know we've met your expectations! Best wishes, The EweMove Team
★★★★★ 5/5
GoogleRating only, no written review.
Gagan · 3 November 2025 · John Shepherd Derby
Agent replied · 4 November 2025
Thank you for your review!
★★★★★ 5/5
GoogleSpecial appreciation to Ms.Sophia of the great support she had provided which helped to get an outstanding service.. well done
Taleb · 2 November 2025 · John Shepherd Derby
★★★★★ 5/5
GoogleRating only, no written review.
Hamad · 2 November 2025 · John Shepherd Derby
★★★★★ 5/5
GoogleJenna has been absolutely fabulous! Gentle reminders here and there, always replied very quickly all in all excellent service
Alex · 31 October 2025 · John Shepherd Solihull
Agent replied · 31 January 2026
Thanks for this great review, Alex. We're so pleased that you were satisfied with our service and found us pleasant to deal with. Your feedback is very much appreciated. Best wishes,
★★★★★ 5/5
GoogleJenna was absolutely brilliant! Always at the end of phone to keep us posted on timelines and changes with such professionalism. She really helped to pull it all together
Sharon · 31 October 2025 · John Shepherd Solihull
Agent replied · 31 January 2026
Thank you for taking the time to share this wonderful feedback, Sharon. We pride ourselves in being a communicative & approachable branch of estate agents, so it's lovely to see this showcased in your feedback. If you ever need our assistance with anything, then please do not hesitate to get in touch. Best wishes,
★★★★★ 5/5
GoogleElisha and Megan from John Shepherd were really helpful with my move in process. Prompt with communication and support.
It was all a smooth process.
Umair · 31 October 2025 · John Shepherd Birmingham
Agent replied · 31 October 2025
Thank you for your review of the service received Umair, much appreciated! Wishing you well with your new home. 🙂 …
★★★★★ 5/5
GoogleMy parter and I were looking at properties to rent and we contacted Kohn Shepherds for a property that we liked. The viewing was conducted by Sophia who was super sweet and took the time to explain the process. Very happy with the experience:)
Sneha · 31 October 2025 · John Shepherd Birmingham
Agent replied · 2 November 2025
Thank you so much for your review of our services, they are appreciated and we are delighted that the service received was that of the expected standard. 😄 …
★★★★★ 5/5
GoogleJust want to say that I have been working Lois and Jo at Johnshepherds and would highly recommend them to manage your properties. They have been truly amazing.
Thank you so much guys.
Adam · 30 October 2025 · John Shepherd Cannock
Agent replied · 11 October 2025
Thank you for your review Adam, much appreciated. This has been shared with the team!
★★★★★ 5/5
GoogleVery professional and reliable service with Sophia at John Shepherd agency
Nahmorah · 30 October 2025 · John Shepherd Derby
Agent replied · 31 October 2025
Thank you for your review of our services, we are pleased that the service received was of a high standard! 😃 …
★★★★★ 5/5
GoogleTom at John Shepherds was fantastic , we were on verge of moving away as couldn't find a property due to a section 21 , I phoned John Shepherd and viewed house same day and everything was completed in 2 weeks . Over the moon with there service
Henley · 28 October 2025 · John Shepherd Cannock
Agent replied · 30 October 2025
Thank you for your review of our services provided by Tom, this is great to read and we are glad it has been a positive experience. Wishing you well in your new home! 🏠 …
★★★★★ 1/5
GoogleLeft a property 6 weeks ago and we are still waiting for our deposit back or even any communication on what its being withheld - we have called and left multiple messages and asked for email communications and have been told they're too …
Madi · 22 October 2025 · John Shepherd Nottingham
Agent replied · 12 June 2025
We appreciate your honest feedback. If you can email us at nottingham@johnshepherd.com with further details, we can look into this situation immediately. … More
★★★★★ 5/5
GoogleJust would like to say Thankyou to Kelvin at the west bridge Ford agency for being so helpful during my property inspection today. He was very professional and friendly. Inspections can be daunting as a tenant but he was great and made me …
Natalie · 22 October 2025 · John Shepherd Nottingham
Agent replied · 5 June 2025
Natalie Morby, thank you so much for the positive review! We will communicate this with the team.
★★★★★ 1/5
GoogleI don’t ever leave reviews but our experience here was really bad. If you don’t know your landlord to verify what John Shepherd say I would definitely avoid! They repeatedly told our landlord conflicting information to us. The lies and …
Freya · 22 October 2025 · John Shepherd Nottingham
Agent replied · 4 June 2025
Freya Coleman, we regret to hear that you had this experience with us. Please email nottingham@johnshepherd.com with your details and the property address so we can look into this matter.
★★★★★ 5/5
GoogleI have been communicating with Lauren from the John Shepherd rental team and she has been exceptionally helpful and professional. Always on hand to give clear and honest advice on all property matters and very efficient in her working. Her …
Louise · 22 October 2025 · John Shepherd Nottingham
Agent replied · 22 March 2025
Louise, thank you for your kind words and this wonderful review! Your feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
★★★★★ 5/5
GoogleI was very happy with John Shepherds agents throughout the process of me purchasing my first property. Initially I was Dealing with Stefan who showed me round the property and also came last minute aswell. He was very professional and …
Connor · 22 October 2025 · John Shepherd Nottingham
Agent replied · 31 July 2025
Many thanks for your review Connor, the contents of which have been shared with Stefan. All the best in your new home!
★★★★★ 5/5
GoogleKayleigh has been absolutely amazing throughout the whole process. It has been a tricky sale but she has kept me informed throughout. …
Matt · 22 October 2025 · John Shepherd Nottingham
Agent replied · 24 July 2025
Thank you for your review Matt, it is much appreciated! We will ensure that Kayleigh is given the feedback!
★★★★★ 5/5
GoogleMy experience with this agency was really nice. Sophia Tong was the agent present with me for the viewing and she was really nice and accommodating. She explained the whole process to me as this was my first time renting. She also followed …
Elleyonce · 21 October 2025 · John Shepherd Birmingham
★★★★★ 1/5
GoogleHighly unprofessional agency that can make your life miserable. The letting agency rented us an appartment (the postbox) that was infested with rodents. This was a nightmare for our family with a newborn baby. Despite our requests …
Aakriti · 21 October 2025 · John Shepherd Birmingham
Agent replied · 8 October 2025
Thank you for your review Aakriti, sorry to read of your experience. We understand that the issue was being dealt with by the block manager as this didn't just affect you. Can you please share full details to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd
★★★★★ 5/5
GoogleA really friendly and professional service. Fantastic experience from start to finish. They new the area and filled me with confidence when selling my home
Sian · 21 October 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Thank for the kind words & for your business - its really appreciated.
regards
Mat Barnes
Director, Hunters Chesterfield
★★★★★ 5/5
GoogleRating only, no written review.
Jake · 21 October 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Thank for thefeedback.
regards
Mat Barnes
Director, Hunters Chesterfield
★★★★★ 5/5
GoogleAmazing company and amazing staff really easy to talk too, communication is great
Reagan · 21 October 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Thank you for the feedback - very kind
Mat Barnes, Director, Hunters Chesterfield
★★★★★ 1/5
GoogleUnfairly withholding our deposit. These guys have been unprofessional since the start, everything is difficult and you can never get through to anyone. On countless occasions I’ve been put on hold and told that I’d get a call back straight away- never have they ever called me back. I’ve had to go into the office on multiple occasions to get to speak to someone and time and time again I’m met with ‘ it’s been a week from hell- I’ve not worked through my emails yet’ or ‘ sorry I’m really behind on my emails’.
We had a leak in our flat and they sent a plumber- the plumber left a stain from the dye he used to detect the leak and we sent images to ensure we wouldn’t be charged for these and never got a reply. I then went in myself to make sure they had noted this issue and that we wouldn’t have money taken from our deposit. When it came to key handover we got an email a week later charging us £400 for the replacement of the lino floor. I don’t know where they got this number from, but they gave no evidence for this quote and it seems very steep for the area this cheap Lino needed to cover.
Over 3 weeks later we’ve still not had our deposit or any communication other than when I rang multiple times and was told we’d get it last Friday - we didn’t get it and then a week later I rang and got told ‘I can’t actually tell you when it will be as I don’t know’. So they must’ve made it up the first time.
Thankfully we have the details of our landlord to liaise directly with them about the issues we are having. Would not recommend at all. 0 people skills. If we don’t get our money back by the end of the month (which will be a month after handover) I will be getting our solicitor involved. It shouldn’t be this difficult and leaves me feeling incredibly frustrated.
Beth · 19 October 2025 · John Shepherd Nottingham
Agent replied · 8 October 2025
Hi Beth, thanks for your review and we are sorry to read of the experience being received. Please can you share details of the full address and members of staff you are dealing with, with lily.johnson@johnshepherd.com so we can look into this and get a resolution sorted ASAP for you. Many thanks, John Shepherd
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
