★★★★★ 5/5
GoogleA big Thank you to all the staff at John Shepherds.
We have been tenants for 14 years and have just bought the flat we were renting.
The team at John Shepherds ensured this all went smoothly.
Special thanks to Ashley Bignall for your support and communication
And a special thank you to Debbie Jackson who has helped us with any issues we have had and always a pleasure to talk to.
Keep up the good work
Caroline Downing
Caroline · 19 December 2025 · John Shepherd Nottingham
Agent replied · 21 November 2025
Thank you for your review of the services received. Much appreciated! The feedback has been shared with the team and will enable us to continue to provide the best service possible.
★★★★★ 5/5
Google5 Star - Ashlea (Rockstar), Kristian, Aidan
We found our forever home with Brockenhurst and within 2 weeks we had our house …
Daniel · 16 December 2025 · John Shepherd Birmingham
Agent replied · 16 July 2026
Thank you so much for this glowing 5-star review! We are absolutely thrilled that we could help you find your forever home and get everything sorted so quickly. … More
★★★★★ 5/5
GoogleAll the staff were Really helpful. Thanks
Azzha · 16 December 2025 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)
Agent replied · 16 April 2026
Thank you for your review of the service received, much appreciated!
★★★★★ 1/5
GoogleIf you're considering renting a flat with them, I strongly advise against it. My experience with John Shepherd was frustrating. They consistently neglected maintenance requests and often failed to respond to my emails. I reached out …
Vikas · 8 December 2025 · John Shepherd Derby
Agent replied · 3 December 2025
Thank you for your review of the services received, please can you share property details with kate.o'driscoll@johnshepherd.com along with full details of the issues raised so we can ensure this is looked into promptly for you.
★★★★★ 1/5
GoogleMy experience with John Shepherd has been extremely stressful and disappointing. Their conduct throughout my tenancy and after moving out was consistently unprofessional and at times dismissive of my rights and concerns and I would honestly …
Frances · 8 December 2025 · John Shepherd Derby
Agent replied · 17 November 2025
Thank you for your review of our services Frances, we have briefly looked into the points made as I understand this is being dealt with internally by our team as per the process listed on our website for complaints. We acquired this tenancy … More
★★★★★ 5/5
GoogleSophia was our agent and she was really responsive, polite and helpful.
We found John Shepherd to be responsive and helped us with a quick turn around …
Sam · 8 December 2025 · John Shepherd Derby
Agent replied · 17 November 2025
Thank you for your review of our services Sam, they are very much appreciated and have been shared with the team. Wishing you well in your new home! 😀 …
★★★★★ 5/5
GoogleMuhammad Gader, part of the Lettings team provided excellent customer service. He conducted a viewing which turned into an offer and kept me well informed. Professional and efficient service!
SS · 5 December 2025 · John Shepherd Birmingham
Agent replied · 5 December 2025
Thank you for your review and the kind feedback, we will pass this on to Muhammad
★★★★★ 5/5
GoogleKatie has been an absolute star with helping me and my partner , made it all feel so easy, couldn’t thank her enough for her help. Highly recommend going and using John shepherd! :)
Nadine · 3 December 2025 · John Shepherd Derby
Agent replied · 3 December 2025
Thank you for your review and the lovely feedback, this has been passed onto Katie
★★★★★ 5/5
GoogleJenna was consistently amazing in the support she gave us for the purchase of our house, throughout the whole process, from the first viewing to being there on move day with the keys. Was always available and proactive, with clear, honest and timely comms, and really helped push things along when needed. I cannot recommend Jenna enough. The best Estate Agent I have ever dealt with, by a country mile. Thank you :)
Tamsin · 30 November 2025 · John Shepherd Solihull
Agent replied · 31 January 2026
Thank you ever so much for taking the time to share this fantastic feedback, Tasmin. Being there to guide you through the entire process was our pleasure, and we're thrilled that you hold us in such high regard. If you ever need our help in the future, then please let us know. Best wishes,
★★★★★ 1/5
GoogleIn the process of finding a flat. Application filled in and suddenly I’ve been ghosted. I have sent countless emails but no replies
Mustafa · 30 November 2025 · John Shepherd Birmingham
Agent replied · 3 December 2025
Thank you for your review, please can you share property details with kate.o'driscoll@johnshepherd.com so we can ensure this is looked into promptly for you.
★★★★★ 5/5
GoogleExcellent service from start to finish. Sophia was fast, professional, and very helpful in completing all the process with ease. I strongly recommend her to anyone looking for a place to rent.
Rami · 30 November 2025 · John Shepherd Derby
Agent replied · 3 December 2025
Thank you for your review, we are pleased to hear that the service received is one that you would recommend
★★★★★ 5/5
GoogleTom was attentive and reliable. A real asset to John Shepherd. Huge thanks.
Ramandeep · 28 November 2025 · John Shepherd Cannock
Agent replied · 29 November 2025
Thank you for your review of the service received 🙂 …
★★★★★ 5/5
GoogleAll the staff were Really helpful. Thanks
Azzha · 25 November 2025 · John Shepherd Sutton Coldfield
Agent replied · 26 November 2025
Thank you for your review of the service received, much appreciated!
★★★★★ 1/5
GoogleWhile I was in the process of seeking clarification regarding the additional charges, the property agent, who has consistently been rude and unprofessional, issued a notice to me. Despite my attempts to escalate the matter to senior management, the internal escalation process appears ineffective, and as a result, I received the notice yesterday. I genuinely intended to resolve the issue amicably, but unfortunately, all my efforts have been in vain
Varita · 22 November 2025 · John Shepherd Birmingham
Agent replied · 22 November 2025
Thank you for your review of the services received Varita, please can you share property details with lily.johnson@johnshepherd.com along with full details of the issues raised so we can ensure this is looked into promptly for you. Thanks, John Shepherd
★★★★★ 5/5
GoogleRating only, no written review.
Nigel · 21 November 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Thank you for the feedback - very kind
Mat Barnes, Director, Hunters Chesterfield
★★★★★ 5/5
GoogleRating only, no written review.
Dane · 21 November 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Thank you for the feedback - very kind
Mat Barnes, Director, Hunters Chesterfield
★★★★★ 5/5
GoogleRating only, no written review.
Sarah · 21 November 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Thank you
Mat Barnes, Director, Hunters Chesterfield
★★★★★ 5/5
GoogleI was struggling since months to find a house near my workplace, and Laura along with her colleagues went above and beyond to help me. Their support made a stressful situation much easier, and I’m truly grateful for their dedication and kindness.
Yasirumer · 21 November 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Thank you for the kind words - regards
Mat Barnes, Director, Hunters Chesterfield
★★★★★ 5/5
GoogleI cannot recommend hunters chesterfield enough, truly I have had an amazing experience, I have mostly dealt with Laura Nash, she has been incredibly friendly, professional and kind, nothing has ever been too much trouble for her and its been seamless from start to finish. I honestly cannot thank her enough. The whole team have been outstanding and I cannot fault them at all. You're all doing an amazing job. Thank you for looking after me throughout my stay at the property.
Nadine · 21 November 2025 · John Shepherd Redditch
Agent replied · 21 July 2026
Thank you for the kind words.
Mat Barnes, Director, Hunters Chesterfield
★★★★★ 1/5
GoogleNo contact from Chris Marla for the last 3 weeks although we had a follow up call regarding the damp issue in our house aswell as bins. We’ve been given no council bins since moving in (3 months) meaning we’ve had to store bins in the garden. We were told bins were arranged back in September, and they were ordered. However, they haven’t arrived as our property manager ‘contacted someone she knew in the council to buy the bins’ instead of purchasing the bins through the councils appropriate avenue. (This ensures that bins arrive in 10 days at most.) They’ve also refused to give landlord details although the council requested that we contact the landlord following the issues. We were told contractors were arranged to visit to fix the damp in the house, but there’s been no fix in again, in 3 months. They’re an extremely ignorant company when it comes to actually addressing and fixing any issues raised with the house. We waited 1 week after the call with Chris ensuring the issues would be resolved promptly, until we emailed asking what’s going on. Since then we’ve sent multiple emails over the course of weeks but, we’re still being ignored. These issues are also only the major issues regarding the house and don’t even include the dirty oven upon moving in etc.
Geraldina · 19 November 2025 · John Shepherd Nottingham
Agent replied · 17 November 2025
Thank you for your review, please can you email lily.johnson@johnshepherd.com with details including property address so we can look into this further. Our complaints procedure would sit within the property management team and move upward accordingly, so we need to ensure this process has been followed correctly. Thanks, John Shepherd.
★★★★★ 5/5
Google“Great real estate service, professional, reliable, and very supportive throughout the entire process. Highly recommended!”
“Excellent experience! The team was helpful, honest, and made everything smooth and stress-free. I truly appreciate their service.”
Suzanne · 19 November 2025 · John Shepherd Cannock
Agent replied · 19 November 2025
Thank you for your review of our services, they are much appreciated. We pride ourselves on ensuring that the standards are met and reach the expectations we set.
★★★★★ 5/5
GoogleI would like to thank Jamie, Gemma & Tom for the easy, quick and smooth transition in to the property and they were happy to answer my all queries very swiftly… Cheers!!
Rohit · 14 November 2025 · John Shepherd Cannock
Agent replied · 19 November 2025
Thank you for your review of our services received Rohit, we are delighted that the service received was of the expected standard!
★★★★★ 1/5
Google*DO NOT DO BUSINESS WITH UNDER ANY CIRCUMSTANCE*
I lived in Nottingham for 5 years, between 2020 and 2025, due to university and …
Kieran · 8 November 2025 · John Shepherd Derby
Agent replied · 9 November 2025
Hi Kieran, thanks for your review of our services. We are sorry to read that the nature of the review has the contents it does. We do want to ensure that all clients receive the best possible service and are sorry that this wasn't at the … More
★★★★★ 5/5
GoogleKatie was amazing to work with throughout the whole process!!
She made everything really straightforward and took the time to explain things clearly, which I really appreciated. …
Renad · 8 November 2025 · John Shepherd Derby
Agent replied · 5 November 2025
Hi Renad, this is a lovely review to read and we are delighted that this was the service you received. Katie and the wider team have been made aware and we hope that the move in process went smoothly and you are settled into your new home! 😊 …
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