Trusted Agent profile · Nottingham
Verified
★★★★★
3,078 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,078 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,437
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,599 reviews on Google only. Show every review
5/5
GoogleWe have been renting with John Shepherd now for 3+ years, my property manager is Lois Molloy who is great. Lois communicates with us regularly in a timely manner, she is always polite & is generally a delight to deal with. Nothing is too much hassle - Thanks Lois
Thank you so much for taking the time and sharing a lovely review about Lois, this is great to hear - we will share this feedback with her.
5/5
GoogleWe have been renting now for about 6 ys our property manager is Lois who is delightful always there to help always answers any questions we may have & always always sorts out any problems efficiently & quickly, an absolute joy to talk to thank you
Thank you so much for taking the time and sharing a lovely review about Lois, we are so pleased to hear. This feedback will be shared with Lous directly.
1/5
GoogleThis agency doesn’t deserve a star. I accidentally paid rent (£1,450) for a month after my tenancy ended and contacted John Shepherd the same day to request a refund. Instead of resolving it, they delayed for days and then only refunded £868.29, keeping £580.71 with no clear explanation. When I called to ask why, staff avoided my calls and kept promising call-backs that never happened. I still moved out that month. Now, over a year later, they’re emailing me demanding £120 for an end-of-tenancy scheme. Extremely unprofessional, stressful, and lacking transparency. I would not recommend this agency to anyone. Avoid at all cost
5/5
GoogleProfessional and approachable - great service
Thank you so much for taking the time to share a 5* review.
5/5
GoogleRating only, no written review.
Thank you so much for the 5* review!
5/5
GoogleWe sold our house through Brockenhurst in Basingstoke and were very pleased with the service from start to finish. The team were professional, approachable, and kept us well informed throughout the whole process in particular Aidan!! They provided a realistic valuation, handled viewings efficiently, and communicated clearly at every stage, which made the sale far less stressful than we expected. Aidan particularly has dealt with any questions with promptly and we always felt confident that our sale was being managed properly. Overall, a reliable and knowledgeable estate agent who delivered a smooth and successful sale. We would happily recommend Brockenhurst Basingstoke to anyone looking to sell their property.
Dear Tintu, thank you so much for your kind words! We are thrilled to hear that you had such a positive experience selling your home with us. We pride ourselves on making the process as stress-free as possible, so it’s wonderful to know our communication and valuations hit the mark. I will be sure to pass your special thanks along to Aidan - he’ll be delighted to hear he made such a difference in your journey. Congratulations on your sale, and we wish you all the best in your new home!
5/5
GoogleWe recently completed our house purchase, and although Aidan was the estate agent acting for our onward sellers, he was absolutely brilliant from start to finish. His communication was consistently excellent, he kept us updated at every stage, checked in regularly, and made sure we always knew what was happening in the chain. Aidan went out of his way to touch base with us, even though we weren’t his direct clients, which really helped reduce the stress of the process. He was proactive, professional, and genuinely supportive throughout.
Thank you for the fantastic feedback! We are thrilled to hear that Aidan provided such a high level of service and kept you well-informed throughout your purchase. Proactive communication is something we pride ourselves on, and it’s wonderful to know Aidan’s efforts made a positive impact on your experience. Enjoy your new home!
1/5
GoogleEnough said. Do not deal with issues despite reporting 4 times through their portal. They also get contractors to call you and harrass you for fees you should not have to pay. When are my issues going to be resolved seeing as you have the time to unpublished my reviews.
5/5
GoogleThe experience dealing with other professionals while selling the property has been like pulling my finger nails out with a pair of pliers, the pain and anguish caused by so called professionals has been truly eye opening. The only reason I have been able to deal with this whole situation was the kind, honest, straight talking, very hard working and his professionalism but most of all caring character of Ashley. I can't thank Ashley enough he was a star throughout a very difficult process.
Many thanks for your feedback - its really appreciated. Mat Barnes, Director Hunters Chesterfield
5/5
GoogleThis was a relatively easy execution of what could have been a daunting task, having to procure a rental property from a distance of 200 miles. Communication was first rate.
Many thanks for your feedback - its really appreciated. Mat Barnes, Director Hunters Chesterfield
1/5
GoogleWhen are you going to fix my issues. Promised calls backs, doesn't happen. Awaiting repairs for an unidentified leak for 15 months now, disgusting.
5/5
GoogleJohn Shepherd provide a very profession property management service from the Nottingham office, ably lead by Saskia, who is very responsive and genuinely caeres for the properties and landlords that she manages, with further great support from the lettings team to keep the property occupied by quality tenants. Many thanks !
Thank you so much for your lovely review and feedback - we will ensure that this is shared back, especially with Saskia specifically.
5/5
GoogleGreat team that has served us well over the past 8 years can’t fault them we was always managed by Suzanne who is a asset to the team and company she represents no faults no issues flawless service
Thank you so much for your review and feedback!
2/5
GoogleThe most difficult agent I have dealt with in north hants area. Very hard to contact and don’t respond despite leaving messages with colleagues. Emails are poorly written and lack basic grammar.
5/5
GoogleJenna has been absolutely incredible during our move, and we are beyond grateful. She’s been so helpful, supportive and a brilliant communicator who has kept us updated at every stage. She’s sped the process up considerably by being so proactive and always moving the sale along. We couldn’t recommend Jenna more, she’s gone above and beyond for us!
Thanks for sharing this great feedback, Rhiannon. It is brilliant to hear that you have such positive things to say about the service that you received when using our sales services. We're thrilled that you would recommend our services to others and really appreciate you sharing this. Best wishes,
4/5
GoogleEasy to use with amazing support from their team!
Thank you so much for your lovely review and feedback.
3/5
GoogleThey're helpful until they get their money, then it's all solo from there! Too many cooks too, the Goodlord service is pointless! And I can't contact lily.johnson as it just comes back as a failure
Hi Raj, thanks for your review. Can you please share details of your experience with lily.johnson@johnshepherd.com - we need to understand if this is a true review of John Shepherd services or a Goodlord service. Thanks, John Shepherd
5/5
Google5 Star - Ashlea (Rockstar), Kristian, Aidan We found our forever home with Brockenhurst and within 2 weeks we had our house photographed, listed, sold at a good price we were happy with, offer submitted and offer accepted. 2 weeks sounds fast, but the team were so good that we never felt rushed. Kristian led us through all the different considerations and made it so easy. Whenever Kristian was unavailable, Aidan was always around to be just as helpful and professional. During the legal section, Ashlea was amazing. I genuinely don't think the completion would have gone through before Christmas if it wasn't for the organization and tenacity of Ashlea, who always managed to be cheerful and positive, even when dealing with solicitors on the daily. A very special thank you to her. I'd happily recommend Brockenhurst and the team for both selling and purchasing a property. The post-sale care and service was excellent. Now, to unpack the hundreds of boxes!
Thank you so much for this glowing 5-star review! We are absolutely thrilled that we could help you find your forever home and get everything sorted so quickly. It is wonderful to hear that Kristian and Aidan made the sales process feel smooth rather than rushed, that is exactly the balance we strive for. We will be sure to pass on your "Rockstar" comments to Ashlea; she works incredibly hard to keep the legal process moving, especially against a Christmas deadline, so she will be over the moon to hear her tenacity was appreciated. Good luck with the unpacking (take your time!) and we hope you make many happy memories in your new home. Best wishes, The Brockenhurst Team
1/5
GoogleMy daughter is currently renting through this agency, and her experience has been notably disappointing. She works in a demanding profession, and the agency’s lack of clear and timely communication has significantly added to her stress. On multiple occasions, she arranged annual leave for scheduled appointments, only for no one to attend. She then had to follow up herself to discover that the appointments had been cancelled without any notification. Routine matters have required persistent chasing, and escalation to senior staff has not resulted in meaningful improvement. Based on her experience, agencies elsewhere demonstrate far greater reliability, professionalism, and accountability. Regrettably, we cannot recommend this agency.
Thank you for your review, please send property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.
5/5
GoogleI had the pleasure of having Ash as an agent, he was always quick to reply and helped chase solicitors. I would recommend to friends to use this estate agents.
Many thanks for the kind words of feedback. Its really useful for us. regards Mat Barnes Director Hunters Chesterfield
5/5
GoogleMat and his team are the best agents by far in the area. Their professionalism and speed of service is second to none. 4 viewings last Saturday, 2 offers by Monday and the new family moving in on Tuesday says it all. Special mention to Laura who made it all happen in double quick time. Superb.
Thank you for the feedback! Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleRating only, no written review.
Many thanks for the kind words of feedback. Its really useful for us. regards Mat Barnes Director Hunters Chesterfield
5/5
GoogleMatt valued the house and was very professional and knowledgeable. Ashley (senior sales negotiator) couldn't have done any more, he was very organised getting updates from our buyers that our solicitor hadn't got. A seamless experience from the whole team.
Many thanks for the kind words of feedback. Its really useful for us. regards Mat Barnes Director Hunters Chesterfield
1/5
GoogleDon't use this agency. They illegally take referencing fees which are not permitted under the Tenant Fees Act 2019. They also don't provide correct keys, or timely repairs. Highly recommend to avoid this agency.
Thank you for your review. If you are able to share further property details with laura.heaven@johnshepherd.com with full details of the issues raised, we can ensure that we look into this promptly for you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
