Trusted Agent profile · Nottingham
Verified
★★★★★
3,078 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,078 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,437
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,599 reviews on Google only. Show every review
5/5
GoogleI had a great experience buying my house, and Donna was a huge part of that. Her communication was excellent from start to finish, always quick to respond, clear with updates, and genuinely friendly. She was incredibly helpful and made the whole process feel easy and stress‑free. I couldn’t have asked for better service.
Thank you for the kind words of feedback - it is really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleReally helpful from start to finish , very professional in everything they did getting our sale over the line, regular updates throughout the process. Donna and Ashley exceeded expectations
Thank you for the kind words of feedback - it is really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleGreat communication throughout the buying process. Very happy with the overall service. Would recommend.
Thank you for the kind words of feedback - it is really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleExcellent service from start to finish
Thank you for the kind words of feedback - it is really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleRating only, no written review.
Thank you for the feedback - it is really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleAshley and his team were fantastic, friendly, professional, with excellent communication throughout the entire process. They worked incredibly hard to sell my houses quickly, and their dedication truly made a difference. Very happy with the experience!
Thank you for the kind words of feedback - it is really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleGreat service and a lovely welcome box too Very happy 😊 …
Thank you for the kind words regards Mat Barnes Director, Hunters Chesterfield
5/5
GoogleRating only, no written review.
Thank you for feedback - it is really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleSo helpful and easy to understand
Thank you for the kind words regards Mat Barnes Director, Hunters Chesterfield
5/5
GoogleLaura, Oscar & team have been amazing from day 1. Always kept me up to date & made the process very simple. Previous tenant was in for two years with zero issues & no doubt my next tenant will be the same. 5* highly recommend Great service, friendly staff. Would highly recommend
Thanks for the ⭐️⭐️⭐️⭐️⭐️ review! We hope you have a really successful let! Mat Barnes Director Hunters Chesterfield
5/5
GoogleRating only, no written review.
Thank you for the feedback - it is really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleRating only, no written review.
Thank you for the kind words of feedback - it is really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleJohn Shepherd, did a great job selling my apartment in Birmingham. Turkay Hasan in particular, went the extra mile to guide the sale along to completion.
Thank you for sharing your review with us. We are delighted to hear that our team went the extra mile to support your sale. Thank you again and if you need any further assistance, please do not hesitate to reach out.
5/5
GoogleFrom start to finish j shepherds team have been amazing. I couldn’t believe how quick they worked on getting my property let out. I would highly recommend j shepherds.
Thank you for your kind words. We are pleased to hear that our team was quick and helpful in getting your property let out. We look forward to continuing to support you.
1/5
GoogleAvoid this letting agency!!! They kept my deposit for more than three months, trying to charge me cleaning fee even though I hired a cleaner to clean the property professionally.
Thank you for sharing your review however we sincerely apologise for the delay with your deposit and any confusion regarding the cleaning fee. If we can address your concerns further, please do feel free to reach out to laura.heaven@johnshepherd.com and we can investigate. Thank you.
5/5
GoogleWe recently completed our house purchase, and although Aidan was the estate agent acting for our onward sellers, he was absolutely brilliant from start to finish. His communication was consistently excellent, he kept us updated at every …
Thank you for the fantastic feedback! We are thrilled to hear that Aidan provided such a high level of service and kept you well-informed throughout your purchase. Proactive communication is something we pride ourselves on, and it’s wonderful to know Aidan’s efforts made a positive impact on your experience. Enjoy your new home!
5/5
GoogleFrom the outset, Matthew and Aiden were very supportive in selling our house. After we had accepted an offer, Ashlea was instrumental in pushing the deal …
Thank you so much for your kind words! We are delighted that Matthew, Aidan and Ashlea could support you through the process. You’ve hit on a very important point, finding a buyer is often just the beginning! Sales progression is where the … More
5/5
GoogleWe sold our house through Brockenhurst in Basingstoke and were very pleased with the service from start to finish. The team were professional, approachable, and kept us well informed throughout the whole process in particular Aidan!! …
Dear Tintu, thank you so much for your kind words! We are thrilled to hear that you had such a positive experience selling your home with us. We pride ourselves on making the process as stress-free as possible, so it’s wonderful to know our … More
5/5
GoogleIf you want 5-star reviews and want to remove negative reviews from Google, contact me via my profile; my contact details are listed there.
Thank you for your feedback Alicia.
5/5
GoogleAs a long term contractor of John Shepherd, working with the company has been nothing short of brilliant. Lois & Joanne are very helpful arranging repairs, ensuring access is available & processing invoices in a timely manner. A truly seamless working relationship I am very grateful for and I am sure their landlords are also very appreciative of also.
5/5
GoogleLois one of the estate agents has been nothing but amazing in helping us with getting repairs done in our property. As a tenant in previous houses I’ve rented in the past getting repairs and work that needs doing has seemed a challenge. Lois couldn’t help us enough, everything we’ve mentioned to her has been done and within a very good time frame. She goes out of her way to check that we are happy with the work. Lois is a credit to the company and anyone who has her work for them will be extremely lucky!
Thank you so much for your kind words. We are pleased to hear that Lois has provided you with such amazing support and reliable service in getting your repairs done promptly. We really appreciate your feedback and we will be sure to share it with her directly.
5/5
GoogleProfessional and approachable - great service
Thank you so much for taking the time to share a 5* review.
1/5
GoogleTerrible company. Spend more time trying to delete bad reviews than actually doing anything professional
We are sorry to hear about your experience with our company and that we have fallen short of your expectations. If you would like to share any further feedback in relation to your experience of us to laura.heaven@johnshepherd.com, we will be happy to investigate further.
5/5
GoogleOutstanding support and communication from Ellie and Natasha at Cannock office. They made the process simple and easy to understand. Would highly recommend them.
Thank you so much for your kind words, we are pleased that Ellie and Natasha provided you with outstanding support and made the process simple and easy to understand. We look forward to serving you again soon.
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John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
