John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 1/5

Google

Worst letting agents and management ever. Don’t communicate with you and tell you the truth. Don’t believe anything they say in regards to letting a property in whinchat drive. That house is full of damp and they take ages to even do anything about it. We had to move out. And I am now told they still have building work going on. Scalding has been up for months and months.

Mandy · 3 April 2026 · John Shepherd Cannock

★★★★★ 5/5

Google

I had a fantastic experience with John Shepherd Estate & Letting Agents, Birmingham and would highly recommend them. From the very beginning, the team was professional, friendly, and extremely helpful throughout the entire process. They communicated clearly and consistently, making sure I was always informed and comfortable with each step. Any questions I had were answered quickly, and their knowledge and expertise really stood out. The whole experience was smooth and stress-free thanks to their efficiency and attention to detail. It’s clear they genuinely care about their clients and go above and beyond to provide excellent service. A well-deserved 5-star rating!

Mahfuz · 3 April 2026 · John Shepherd Birmingham

★★★★★ 1/5

Google

AVOID AVOID AVOID!!! This is the worst property management company ever, lying to their customers especially Claire!! I have been trying to book a viewing and from the minute she booked it, she tried everything to avoid it and finally when we showed up for the viewing nobody shows up and then she starts lying about the fact that I called her and then when asked for the call records, she needed IT assistance. This management company provides wrong information about contracts and mislead their tenants , trying to trap them. Avoid at all costs.

Ann · 1 April 2026 · John Shepherd Birmingham

★★★★★ 5/5

Google

efficient staff who are friendly and helpful

Hannah · 31 March 2026 · John Shepherd Cannock

★★★★★ 5/5

Google

I can’t recommend Michelle highly enough. She managed to sell my house in just one day and also found me a new home - which was perfect for me - on the very same day, which was incredible. From start to finish, Michelle held my hand through the entire process and made what could have been a very stressful experience feel completely manageable. Her communication was second to none, she kept me informed at every stage and was always quick to update me or answer any questions. We were working towards a very time-sensitive completion and Michelle was fantastic at keeping everything moving and making sure it all got over the line. Her professionalism, dedication, and support throughout the whole journey really made a huge difference. I’m extremely grateful for everything she did and wouldn’t hesitate to recommend her to anyone looking to buy or sell their home.

Emily · 28 March 2026 · John Shepherd Nottingham

★★★★★ 5/5

Google

We had an outstanding experience working with Michelle and couldn’t recommend her more highly. Before working with Michelle, we had our house on the market with other high street agents and it hadn’t sold. Michelle took a completely different approach and the results spoke for themselves. Our house was sold on the very first viewing and achieved a higher price than we had previously been offered. What really sets Michelle apart is the level of service she provides. Her communication was excellent throughout, always keeping us informed and making the whole process feel calm and well managed. She genuinely goes above and beyond and you can tell she truly cares about getting the best outcome for her clients. Having sold several houses over the years, we can honestly say this was by far the best experience we’ve had with an estate agent. The personal service from an independent agent makes such a difference compared to the typical high street experience. If you’re looking for an estate agent who is proactive, knowledgeable and truly invested in selling your home, we wouldn’t hesitate to recommend Michelle. After this experience, we wouldn’t use anyone else.

Kelsey · 28 March 2026 · John Shepherd Nottingham

★★★★★ 4/5

Google

the first thing i would say is i have found the staff kind and very helpfull and the back up from Tili was a great help. The slight down fall was getting through on the phone and when i left a message there was no return call, overall pleased with the way i was treated.

LESLIE · 28 March 2026 · John Shepherd Cannock

★★★★★ 5/5

Google

very good letting agency. The process is very smoothly. They assist every thing step by step .

Jitusingh · 28 March 2026 · John Shepherd Cannock

★★★★★ 5/5

Google

The team at John Shepherd have been a pleasure to deal with friendly, responsive, and easy to communicate with throughout. They made the whole moving process feel smooth and stress-free, and were incredibly flexible around my circumstances. I really appreciate all their help. A special thanks to Dan, Jayne, and Jodie for their outstanding support!

Jordana · 26 March 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)

★★★★★ 1/5

Google

This office is a total shambles. Unfortunately, we inherited John Shepherd when purchasing a block of apartments that they had 'mis-managed' for a number of years. They promised the earth to retain us as clients, but delivered nothing. Lots of unhappy tenants came out the woodwork, various complaints and abysmal communication. Every aspect of their management was woeful and we could not wait to terminate their appointment at the first opportunity. Even today, their accounting to us has not been reconciled correctly yet the manager Julie Sergeant is avoiding / ignoring all contact. Some of her staff are very pleasant but are seemingly helpless and appear embarrassed at all their mistakes. John Shepherd are a stain on the property industry. Avoid this company at all costs!

Andrew · 26 March 2026 · John Shepherd Royal Sutton Coldfield (Sutton Coldfield)

★★★★★ 1/5

Google

This office is a total shambles. Unfortunately, we inherited John Shepherd when purchasing a block of apartments that they had 'mis-managed' for a number of years. They promised the earth to retain us as clients, but delivered nothing. Lots of unhappy tenants came out the woodwork, various complaints and abysmal communication. Every aspect of their management was woeful and we could not wait to terminate their appointment at the first opportunity. Even today, their accounting to us has not been reconciled correctly yet the manager Julie Sergeant is avoiding / ignoring all contact. Some of her staff are very pleasant but are seemingly helpless and appear embarrassed at all their mistakes. John Shepherd are a stain on the property industry. Avoid this company at all costs!

Andrew · 23 March 2026 · John Shepherd Sutton Coldfield

★★★★★ 5/5

Google

The team at John Shepherd have been a pleasure to deal with friendly, responsive, and easy to communicate with throughout. They made the whole moving process feel smooth and stress-free, and were incredibly flexible around my circumstances. I really appreciate all their help. A special thanks to Dan, Jayne, and Jodie for their outstanding support!

Jordana · 23 March 2026 · John Shepherd Sutton Coldfield

★★★★★ 1/5

Google

My experience with John Shepherd Lettings has been appalling. They completely oversold their ability to manage the property and dramatically overestimated the achievable rent. In reality the property ended up letting for around 50% less than what they originally quoted, after I was pressurised into accepting a last-minute tenancy at a grossly deflated rate. Their management has been extremely poor. They do not reply to emails or complaints, and communication is essentially non-existent. Since deciding to remove them, the tenants informed me they had made multiple repair requests during the tenancy which were simply ignored, and eventually stopped contacting the agency because they knew they would not receive a response. The property was left filthy and badly damaged at checkout, showing a clear lack of oversight. They have also added charges without my consent, including rental protection insurance which was added without approval and they have refused to refund, despite me emailing multiple members of staff. Before appointing them I was managing the property myself while working full-time, and it was far less stressful than having John Shepherd involved. The whole experience has been financially damaging and incredibly frustrating. If even one person reads this review and decides not to use them, I’ll feel like I’ve saved someone from the same experience.

Thomas · 22 March 2026 · John Shepherd Birmingham

★★★★★ 1/5

Google

Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs. UPDATE (March 4th): In response to the agency's comment below: I have already escalated this directly to your CEO and Property Management Director. As your agency has admitted professional negligence and performed unauthorized deductions from my client account, I have set a final deadline of 12:00 PM tomorrow for a written settlement. If this is not met, I will be proceeding with formal filings to The Property Ombudsman and Propertymark. I am awaiting a professional resolution, not a generic redirect.

Dominika · 22 March 2026 · John Shepherd Birmingham

★★★★★ 5/5

Google

I’ve had a very positive experience with John Shepherd Lettings, Birmingham City Centre office. After not moving for several years, I was quite nervous about starting a tenancy again, especially as I haven’t had good experiences with other estate agents in the past. However, from the very beginning, their coordination and communication made the move-in process smooth and stress-free. What really stands out is their maintenance team. They respond quickly to any issues and keep tenants regularly updated until the matter is resolved. Even after moving in, they don’t leave tenants on their own, the support continues. I can also clearly see that they manage properties professionally for landlords as well. The way they handle maintenance and communication shows they care about protecting the landlord’s property while also supporting tenants fairly. That balance is not easy to find. The entire team in the Birmingham City Centre office has been professional, supportive, and proactive. Highly recommended.

Vikas · 22 March 2026 · John Shepherd Birmingham

★★★★★ 1/5

Google

AVOID AVOID AVOID!!! This is the worst property management company ever, lying to their customers especially Claire!! …

Aastha · 21 March 2026 · John Shepherd Birmingham

★★★★★ 5/5

Google

Rating only, no written review.

Charles · 21 March 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Laura and Oscar were friendly and professional in their approach to their work. They are clearly experienced and knowledgeable about tenancy agreements and gave me good guidance about my options and about the terms and conditions of a tenancy agreement. Laura was always very prompt in replying to my emails. Laura was supportive with help and assistance as I navigated my way through the 3rd party Homelet application process which initially was quite daunting when I hadn't done it before but Laura gave me the confidence to complete the application. The Homelet help line were very reassuring and helpful too in understanding the process of referencing and affordability checks.

David · 21 March 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Rating only, no written review.

Katrina · 21 March 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

First class experience, staff went out their way to progress our purchase.

Anthony · 21 March 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Rating only, no written review.

Lindsey · 21 March 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

It's always a pleasure working with Olga and the team at John Shepherd.

Darin · 19 March 2026 · John Shepherd Redditch (The Old Church)

★★★★★ 5/5

Google

It's always a pleasure working with Olga and the team at John Shepherd.

Darin · 17 March 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

We thoroughly endorse Brockenhurst - they excelled at every point. We hadn’t moved for 33 yrs so we relied on their expertise. Aiden, Harry and Christian were lively, well-informed, and great fun. Each call to them was answered promptly and …

Paul · 16 March 2026 · John Shepherd Birmingham