John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Google

Rating only, no written review.

Aminath · 8 May 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Katie Walters provided excellent service throughout the process,Excellent agency with very professional staff. They were helpful, responsive, and made the whole process smooth. Highly recommended, thank you Katie😊 …

Gopi · 7 May 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Worked with Beth on quite a few occasions now, from small project to full refurbs. Her communication has been excellent, and her outlook of doing the right thing makes life much easier for Landlords and Contractors alike. Thank you

Simon · 6 May 2026 · John Shepherd Nottingham

★★★★★ 1/5

Google

Rating only, no written review.

Ewn · 6 May 2026 · John Shepherd Sutton Coldfield

★★★★★ 5/5

Google

Katie helped us get the new house we stay at. She was very patient and helpful throughout the process. Very happy with the support and services that were provided.

Vikshitha · 3 May 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Wonderful service thank you Katie Walters

FAI · 30 April 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Callum is fantastic ⭐️

Harry · 30 April 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Rating only, no written review.

Callum · 30 April 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Rating only, no written review.

Esther · 30 April 2026 · John Shepherd Derby

★★★★★ 5/5

Google

It was smooth and hustle free experience with John shepherd lettings, especially katie who delivered great customer experience. I personally feel John shepherd lettings is a good option for renting property.

VIGNESHRAJ · 30 April 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Michelle was really helpful throughout the whole process of buying our house. She kept us updated, responded quickly, and was easy to get hold of whenever we had questions. Buying a house can be stressful, but she made things run as smoothly as possible and chased things when needed, which we really appreciated. Overall, a positive experience and we’d definitely recommend her.

Elizabeth · 28 April 2026 · John Shepherd Nottingham

★★★★★ 5/5

Google

It has been a hassle free process all together. Starting from the viewing and then the move-in. Katie has been very helpful and responsive in the process throughout.

Sankalp · 27 April 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Kate was really helpful and professional throughout the process. She took the time to explain everything clearly and made the viewing smooth and comfortable. I appreciated how responsive and approachable she was, and she genuinely tried to help find a place that suited my situation. Overall, a great experience dealing with her.

Thilak · 27 April 2026 · John Shepherd Derby

★★★★★ 5/5

Google

Katie was very helpful during my tenancy swap and made sure everything goes smoothly

Omar · 27 April 2026 · John Shepherd Derby

★★★★★ 1/5

Google

The worst experience of my life with a rental company. With all evidence.

Ismail · 22 April 2026 · John Shepherd Nottingham

★★★★★ 1/5

Google

Avoiding this agency as I value my safety. I’ve been living with an unresolved structural leak for almost 2 months days water leaks coming through light fittings, electrical hazards, and no proper fix. Their only action was removing bulbs, leaving areas dark and unsafe, which led to me slipping and getting injured. Instead of resolving the issue, I was told it’s my responsibility to clean up the flooding. Poor communication, no urgency, and zero regard for tenant safety.

Sahil · 22 April 2026 · John Shepherd Birmingham

★★★★★ 1/5

Google

!!!NEGLIGENCE REDEFINED: TENANT SAFETY IGNORED!!! I am currently on Day 50 of living in a property managed by John Shepherd (Birmingham) that is unfit for human habitation. Since 9th February, I have been dealing with a severe structural leak that remains active and unresolved today. The agency’s handling of this emergency is a disgrace. I am currently forced to live with: Active Electrical Hazards: Water is leaking through internal light sockets. I have witnessed sparks on the electrical board twice, yet the source of the water has not been stopped. Visibility Issues & Safety: The contractor’s only action was to remove the light bulbs. This has left one side of my living area without light, making it difficult to see the constant flooding on the floor. Physical Injury: Because of the poor visibility and the wet floor, I have already suffered a physical slip injury, a direct result of the agency's failure to provide a safe environment. Outrageous Management Demands: Property Manager Melissa Cannon has told me it is my 'contractual duty' to keep cleaning up this structural floodwater. I am being treated as an unpaid maintenance worker for a building defect I did not cause. For over two weeks, Melissa Cannon has hidden behind a scripted 'business formal' response, stating she is 'in talks' with the landlord regarding a rent rebate. It takes five minutes to call a landlord, but this agency has stalled for 14 days while I continue to pay full rent for a hazardous, partially uninhabitable home. They are clearly prioritizing the landlord's future interests over my current physical safety. If you value your safety and expect an agent who actually picks up the phone, avoid John Shepherd at all costs.

Saish · 22 April 2026 · John Shepherd Birmingham

★★★★★ 5/5

Google

Absolutely fantastic from the first phone call with Laura, to the viewing,step by step communication, to the signing of the tenancy nothing was too much trouble, amazing customer service & support

Ang · 21 April 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Great and friendly staff full of professionalism. Made a house purchase process very smooth . Highly recomended

Emilia · 21 April 2026 · John Shepherd Redditch

★★★★★ 5/5

Google

Completed on my place yesterday and honestly had a really great experience with the estate agents. Everyone was super helpful (big thank you to Matthew and Dawn), easy to get hold of, and kept things moving along without any hassle. …

Gabriela · 16 April 2026 · John Shepherd Birmingham

★★★★★ 1/5

Google

Worst rental experience I’ve had, poor condition, cost-cutting and excessive claims This has been the worst experience I’ve had renting a property. There were countless issues from the very beginning. On moving in, it quickly became clear that the property was not in a proper condition. Parts of the carpet were missing, leaving exposed flooring, and the carpets that were present were already stained. The kitchen worktop was stained and discoloured, and the paintwork throughout the house was of a very poor standard. There were also issues such as a broken curtain rail upstairs and damaged blinds in the kitchen. While the property may have appeared clean at first glance, the actual condition was very poor once properly inspected. There were also basic issues with workmanship around the property. For example, the fence in the back garden was not properly installed and had to be temporarily supported, frequently coming loose and being affected by wind. This is just one example of the general standard of upkeep. During the tenancy, maintenance was handled poorly. A faulty fridge freezer was reported and took over two months to be replaced, including during the height of summer. This made it very difficult to safely store food for a prolonged period. When it was eventually replaced, the new unit was around 30% smaller than the original, which felt like a cost-cutting decision rather than a proper like-for-like replacement. There were also serious concerns regarding access to the property. On one occasion, I was contacted requesting access on the same day. This did not respect my right to proper notice or quiet enjoyment. At my own expense, I installed an electric vehicle charger at the property (costing around £800), which added value to the home. Despite this, there was no willingness to show any goodwill at the end of the tenancy. At check-out, the report listed a large number of issues, many of which appear to fall under normal wear and tear. Given the condition of the property at the start of the tenancy, these claims feel excessive and unreasonable. I would also advise future tenants to carefully consider how their deposit is held. In my opinion, using a traditional protected deposit offers more protection, whereas the alternative deposit scheme where you pay monthly can leave tenants exposed to higher claims than what your standard deposit would have been. Overall, the experience gave the impression of a company that cuts costs wherever possible, does the bare minimum when it comes to property condition and maintenance, and then attempts to recover costs from tenants at the end for issues that were present prior to moving in. I would strongly advise anyone renting through them to thoroughly document everything at move-in and be prepared to challenge any claims. Also to use an actual deposit because they can attempt to claim thousands whereas standard deposit is just that. I see why they have poor reviews/ratings . It's just a shame we live in a world where housing is hard to find and we are forced to use companies like this.

David · 16 April 2026 · John Shepherd Nottingham

★★★★★ 5/5

Google

I had a great experience with John Shepherd Estate & Letting Agents in Birmingham. The team was professional, efficient, and very helpful throughout the entire process. They kept me well-informed and made everything feel straightforward and stress-free. Communication was always clear, and any questions I had were answered quickly. I would definitely recommend them to others.

Md · 10 April 2026 · John Shepherd Birmingham

★★★★★ 5/5

Google

I had an exceptional experience working with John Shepherd Estate & Letting Agents. Their team is professional, knowledgeable, and genuinely dedicated to helping clients buy, sell, or rent properties. They were attentive, responsive, and guided me through every step of the process with care and expertise. Their personalized approach and attention to detail made the entire experience smooth and stress-free. I highly recommend John Shepherd Estate & Letting Agents in Birmingham to anyone looking for a reliable and client-focused real estate team. A truly outstanding experience from start to finish!

Juhi · 9 April 2026 · John Shepherd Birmingham

★★★★★ 1/5

Google

First time buyer of an apartment and having had the displeasure of dealing with John Shepherds as the estate agent for the property. The agent assigned to liase with the apartment was not helpful and barely knew anything about the property. …

Martin · 8 April 2026 · John Shepherd Derby