Trusted Agent profile · Nottingham
Verified
★★★★★
3,077 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,077 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,436
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,599 reviews on Google only. Show every review
5/5
GoogleAbsolutely perfect from start to finish.
Thank you for sharing your experience with us Alex and Linda. We are thrilled to hear everything was perfect from start to finish. Our team strives to provide professional and reliable guidance, and your feedback truly motivates us. We look forward to supporting you again in the future.
5/5
GoogleThomas Francis made it a pleasant experience in moving out and into a new apartment within a short amount of time
Thank you for sharing your experience. We are delighted to hear that Thomas made your move enjoyable and efficient. We look forward to supporting you again in the future..
5/5
GoogleFantastic service for the sale of our home in Darras Hall. Elby went out of her way to help us even when it was above the call of duty. Thank you. Lesley & Paul
2/5
GoogleNot Recommended. Spent 2 years living in a rented property through them but they were never able to fix any issues I reported or even the surveyor reported during 2 years. After I left the house they even deducted my security for the same things I reported to fix. Hightly unprofessional.
Thank you for sharing your experience. We sincerely apologise for the issues you faced during your time with us. We would love to ensure that we rectify any issues and ensure that your experience moving forward is positive. Please do reach out to us directly so that we can discuss further with you. Thank you.
5/5
GoogleWent for a house viewing with my family and met with Nia. She was very welcoming and professional throughout. She showed us around the property with genuine interest in our story and background, and helped us consider how the house would suit our needs. The whole experience was straightforward and easy. I highly recommend them to anyone looking to rent, find properties, or manage them!
Thank you for taking the time to write this excellent review, Hassaan. We're thrilled that you found the manner of our team to be welcoming & professional. We pride ourselves in delivering a personable & considerate service to all of our clients, so it's lovely to see this reflected in your feedback. Your kind comments are very much appreciated. Best wishes,
4/5
GoogleThe first thing I would like to thank Alex who had shown me around one of the properties and he was smooth with everything. The way information was relayed and was able to answer every question without the need to feel irritated since it’s my first time renting. He explained the process from start to end and was able to support me throughout the whole thing. The process in general was alright to be honest. Did need to contact the company that does the referencing couple times which made it irritating due to incorrectly doing their checks on me Other than that I’m happy with the service
Thank you for sharing your experience with us. We are pleased to hear that Alex provided helpful and professional support throughout your rental process. We apologise for the issues you faced with the referencing checks and understand how frustrating that can be. Thank you again for taking the time to share your review and we look forward to assisting you again in the future.
1/5
GoogleRating only, no written review.
Thank you for review however we are disappointed to see that it was only 1*. We would love to understand more about your reasoning and how we can improve moving forward. Please do reach out to us so that we can review. Thank you.
5/5
GoogleDonna and Ash were excellent in selling my property, they kept me up to date on everything and kept positive when things didn’t go to plan. I would and have recommended them to others!
Thanks so much for the kind words Mat Barnes Director Hunters Chesterfield
5/5
GoogleCharlotte initially getting the house up for sale and then Ashley for continuously chasing all parties in what proved to be a very difficult sale. Top marks to both.
Thank you for the feedback! Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleRating only, no written review.
Thank you for the feedback! Its really appreciated Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleI can't praise the team enough with the sale of my property. Always friendly and professional, chasing up information on my behalf, and keeping me in the loop. They made the sale process a low stress undertaking. Highly recommended!!!
Thanks Steve for the kind words - its really appreciated - will let the team know! Mat Barnes Director Hunters Chesterfield
5/5
GoogleAs a buyer, very pleasant to deal with . Kept well informed. Received a nice card and welcome box.
So glad you were happy with everything :) Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleI cannot praise Donna enough, every email she was straight on it. We didn’t have a smooth sale due to issues but Donna was fantastic with how to deal with them and her communication, cannot thank her enough x
So glad you were happy with everything :) Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleVery professional and friendly service
Thank you for your kind words about our professional and friendly service, Glenn. Mat Barnes Director
5/5
GoogleEllie is such an amazing person. Made the whole process easy, transparent and smooth.
Thank you for your kind words, Ruth. We're thrilled to hear that Ellie made the process so straightforward and transparent for you. If you need anything else, please don't hesitate to reach out to us.
4/5
GoogleIt’s a good experience
Thank you for sharing your experience, Neha. We are glad to hear you had a good experience with us. If there's anything we can improve, please feel free to reach out to us, we are always open to feedback.
5/5
GoogleGood service by Ellie, recommend this agency for tenancy
Thank you, Aravind for your review and kind words about our service. We are pleased to hear that you found our team helpful and professional. Thank you again and if you need anything further, please don't hesitate to reach out to us.
5/5
GoogleExcellent Property Management! We have been working with Beth in her role as Property Manager for some time now and I must say she is exemplary in her abilities. Her communication and reasoning skills are outstanding with her primary focus always being the welfare of her clients and tenants. She is relentless in ensuring that her contractors work to the highest standards in a timely fashion.
Thank you for your kind words, Adam. We are thrilled to hear that you find Beth and our property management professional and communicative. We appreciate your trust in us and look forward to continuing our partnership.
5/5
GoogleBrooke our estate agent has been lovely and easy to work with. She kept us up to date with everything going on with the housing process and even went out her way to arrange a second house viewing for us. Would highly recommend Brooke if you ever think about going with John Shepherd
Thank you, Kian, for your kind words about Brooke. We are delighted to hear that she provided helpful and professional support throughout your housing process. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleJust wanted to say thank you to Sophia. She was very helpful and patient in helping us sort out our new agreement for a property. Well deserved 5 stars!
Thank you for your review. We are thrilled to hear that Sophia provided you with helpful and patient support while sorting out your new agreement. Wishing you all the best in your new home and if you need anything further, please don't hesitate to reach out to us.
1/5
GoogleRating only, no written review.
We’re sorry to see that you’ve given us a 1‑star rating. Please do kindly get in touch with us directly so we can support you in resolving any issues you may have. Thank you
5/5
GoogleI recently worked with Katie W while letting out my property, and I couldn’t be happier with the service. From the start, she was professional, responsive, and clearly knew the market inside out. She kept me updated throughout the whole …
Thank you for sharing your experience, Connor. We are thrilled to hear that Katie provided you with professional and reliable guidance throughout the letting process. We appreciate your recommendation and look forward to assisting you again in the future.
1/5
GoogleAfter weeks of trying to arrange a viewing on a property and it being cancelled and rearranged by the estate agent. I finally got a viewing. I requested a second viewing as there was a few other things I wished to see on the property. I was …
Thank you for sharing your experience Karl. We sincerely apologise for the poor communication and the frustration you faced while trying to arrange viewings. We strive to provide reliable guidance and helpful support, and it's clear we fell … More
1/5
Googleif i could rate 0 stars i would. communication is non existent until you have to go into the branch and speak to somebody in person. they have no problem reaching out when they want money though. staff are passive aggressive, condescending, …
Hi Kira, thank you for your review. Can we please request that full details are sent to lily.johnson@johnshepherd.com to investigate the extent of the issues raised as soon as possible. Thanks, John Shepherd
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,837 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
