5/5
GoogleVery friendly staff going above and beyond to ensure the process ran as efficiently as possible
Trusted Agent profile · Nottingham
Verified
John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,077 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,077 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,436
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,837 reviews · 433 on Google (3.9)201 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,677 reviews · 294 on Google (4.2)164 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,638 reviews · 238 on Google (4.1)266 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,597 reviews · 198 on Google (4.6)168 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,544 reviews · 160 on Google (4.0)178 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,501 reviews · 124 on Google (3.8)196 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,446 reviews · 55 on Google (3.4)185 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA980 reviews · 76 on Google (4.2)155 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY954 reviews · 43 on Google (3.0)164 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ875 reviews · 0 on Google155 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD862 reviews · 0 on Google156 in the last 90 days
Reviews on Google
Showing 1,599 reviews on Google only. Show every review
Google5/5
GoogleSam was fantastic to work with from start to finish. She has great banter, which made the whole process enjoyable, and she was incredibly easy to deal with. After just a few brief conversations, she understood exactly what we were looking …
Agent replied · 6 August 2026
Dear Nelson, Thank you for the kind words, and 5-star google review, it means a lot and we … More
1/5
GoogleThey’re as good as scam! Worst experience ever. Viewing arranged for 3 flats. We turned up from london and Leeds. No one turned up. No calls answered. Went to the office which said open till 4 pm but was closed and no calls answered. What a waste of time for NHS workers. Shameful. PLEASE NEVER USE SUCH PEOPLE TO FIND YOUR ACCOMODATION.
Agent replied · 6 July 2026
Thank you for sharing your experience, Ashish. We are truly sorry to hear about the lack of communication and the inconvenience you faced. This is not the reliable service we strive to provide. We would appreciate the chance to discuss this further and restore your trust in us. Please contact us directly so we can assist you promptly.
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2026
Thank you for your 5* review!
5/5
GoogleFantastic service throughout, Donna has been incredibly efficient and supportive from start to finish, nothing was too much trouble and it’s made the whole process a lot less stressful. As a first time buyer, I could not be more thankful for the level of communication, patience and reassurance she has offered.
Agent replied · 21 July 2026
We are grateful for your kind words. Donna's efficiency and support as you navigated your first purchase is exactly what we strive for. Welcome to your new home, Courtney. Mat Barnes Director, Hunters Chesterfield
1/5
GoogleCompany bought out the majority of the competition in Student Housing in Notts, and they actually a disaster. Rahim Iqbal is by far the most incompetent Letting Manager i’ve ever dealt with.
Agent replied · 20 February 2026
Thank you for sharing a review. If we can address your concerns further, please feel free to reach out to laura.heaven@johnshepherd.com and we will be happy to support.
1/5
GoogleNo idea how these guys are still in business. Its impossible to get anyone to answer the phone and your lucky if you get a response to an email within a week.
Agent replied · 25 June 2026
Thank you for sharing your review Micael. We are sorry to hear of your experience and the difficulties you have faced in reaching us. Please feel free to contact us directly so we can address your concerns and rebuild your trust moving forward.
5/5
GoogleGood communication and professional. Ellie was particularly great whilst showing me around the property!
Agent replied · 25 June 2026
Thank you for your kind words Manas and your review for Ellie. We are delighted to hear that you found our communication professional and helpful. We appreciate your feedback and look forward to assisting you again in the future.
5/5
GoogleBig thankyou to Holly for saving the day! We had some difficultly with our landlord and was put into an unfortunate situation, however Holly did her absolute best to help and managed to ease things for us! ❤️
Agent replied · 2 September 2025
Thank you for sharing your experience, Jessica. We are delighted to hear that Holly provided such helpful support during a challenging time. We thank you for your time in sharing your review and look forward to supporting you again in the future.
1/5
GoogleAlmost 2 years with this letting agency- my property manager is not very attentive. Their maintenance team can be unprofessional. (Once attended, and left lights on the property all day) Would not recommend to anyone - there are far better letting agents in Birmingham (my experience in the past). My intercom has never worked, fridge issues/delivery is now taking more than 2 weeks to be replaced, lift in my bldg always breaks down. I’m now liaising directly with the Landlord, doing things that should’ve been their job to liaise. Considering how much I’m paying for the property, it’s badly managed. I’ve changed property manager now - which she’s more prompt in response. Wish I never entered a contract with them. Planning to relocate in the next few months out of UK, otherwise I would’ve moved out long time ago.
Agent replied · 16 June 2026
Thank you for sharing your experience with us. We sincerely apologise for the lack of attentiveness and professionalism you encountered. We understand how frustrating it is to deal with maintenance issues and communication gaps. Please reach out to us directly so we can address your concerns and provide the reliable guidance you deserve.
1/5
GoogleWorst estate agent we have ever dealt with. Extremely unprofessional and lacking any duty of care towards tenants. Communication has been consistently poor, with delays in responding to emails and requests. Due to these issues, we decided to move out. However, the agency has since provided what we believe to be inaccurate and misleading information to the referencing company. Our bedroom has suffered from mould since the day we moved in over 18 months ago. Despite reporting the issue on numerous occasions, it was never resolved. Instead, we were repeatedly told that the matter was being chased with the property manager, but no effective action was ever taken. During the bank holiday, we were locked out of our bedroom and made every reasonable effort to contact the agency before instructing an independent contractor to assist. Despite our tenancy agreement stating that such costs would be reimbursed in these circumstances, the agency is now refusing to refund us. We have requested copies of correspondence sent to the landlord regarding these issues, but these have not been provided. Based on our experience, we would not recommend this agency to anyone.
Agent replied · 2 June 2026
Thank you for sharing your review with us. We sincerely apologise for the experience that you faced and we understand that we have fallen short on multiple occasions. We invite you to contact us directly so we can address your concerns and work towards a resolution together. Thank you.
5/5
GoogleThere were some issues (not at all the agents fault) with the purchase which almost resulted in the sale falling through but Ashley worked tirelessly to resolve these and bring the sale to fruition. A professional, friendly service from all staff members
Agent replied · 21 July 2026
Thanks very much for the feedback - its really apprecited Mat Barnes - Director Hunters Chesterfield
5/5
GoogleGreat company, used them multiple times since 2021, x2 sales and x1 purchase. Great members of staff, friendly, informative and responsive. 5 starts all round.
Agent replied · 21 July 2026
We are pleased to hear about your positive experiences with our sales and purchase services since 2021. Thank you for recognising our team's dedication. Mat Barnes Director - Hunters Chesterfield
5/5
GoogleRating only, no written review.
Agent replied · 21 July 2026
Thank you for the 5-star rating, Ian. We are glad your experience with Hunters Chesterfield met your expectations. Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleTeam is highly professional and excellent to work with. They manage several of my properties and have also sold properties. Would highly recommend.
Agent replied · 21 July 2026
Many thanks for the kind words - its really appreciated. regards Mat Barnes, Director
5/5
GoogleAshley was super help when ever I had a questions I had any any further visits I wanted. Would highly recommend them
Agent replied · 21 July 2026
We greatly appreciate your kind words, Georgia. We're pleased Ashley provided such helpful support throughout. Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleAlways a pleasure to deal with Holly Sizmur, she is prompt in replying to questions and queries.
Agent replied · 16 June 2026
Thank you for sharing your review. We are delighted to hear that Holly has been so helpful and communicative and always helpful in responding to your queries. Please reach out anytime if you need further assistance and we look forward to supporting you in the future.
1/5
GoogleSo bad. So so bad. I’m a landlord. They manage my property. I can’t express the rage I feel towards this company. Avoid them. Communication is terrible. They bury additional charges in emails and ignore my instructions. All they are interested in is increasing the money they take without a consideration to the tenant.
Agent replied · 12 October 2026
Thank you for sharing your experience, Rebecca. We sincerely apologise for the frustration you have faced with our communication and the additional charges. We do apologise that your experience hasn't been positive and we would be happy to discuss this in further detail should you wish so we can address your concerns and work towards a resolution.
5/5
GoogleI wanted to recognise Holly as I've worked with her over the last few months on a few projects and she's been amazing
Agent replied · 16 June 2026
Thank you, Simon, for recognising Holly's amazing contributions. We are thrilled to hear about your positive experience working with her on various projects. It's wonderful to know that Holly has been both professional and helpful. We appreciate your feedback and look forward to continuing our relationship in the future.
5/5
GoogleWe recently rented a fantastic 2-bedroom penthouse in Nottingham through John Shepherd, and we cannot recommend them highly enough, especially Emily, who looked after us from start to finish. …
Agent replied · 30 May 2026
Thank you for sharing your wonderful experience with us, Abhimanyu. We are pleased to hear that our team provided you with professional and helpful support throughout the process. Thank you again for taking the time to share your review and if you need anything further, please don't hesitate to reach out to us.
5/5
GoogleHolly is always really helpful with any questions or queries that I have, really good to deal with and is a great attribute to the business
Agent replied · 16 June 2026
Thank you for your kind words Tom. We are delighted to hear that Holly has been so helpful and professional in addressing your queries. If you need anything further, please don't hesitate to reach out to us.
1/5
GoogleSo bad. So so bad. I’m a landlord. They manage my property. I can’t express the rage I feel towards this company. Avoid them. Communication is terrible. They bury additional charges in emails and ignore my instructions. All they are interested in is increasing the money they take without a consideration to the tenant.
Agent replied · 16 June 2026
Thank you for sharing your experience, Rebecca. We sincerely apologise for the frustration you have faced with our communication and the additional charges. We do apologise that your experience hasn't been positive and we would be happy to discuss this in further detail should you wish so we can address your concerns and work towards a resolution.
5/5
GoogleGreat company to deal with always get excellent service when dealing with Holly Sizmur.
Agent replied · 16 June 2026
Thank you for your kind words David, we are pleased to hear you consistently receive excellent service from Holly. If there's anything more we can do for you, please don't hesitate to reach out, we are always happy to help!
5/5
GoogleFriendly staff, found me a property to rent quickly. Was all quiet straight forward. Thanks to all the letting team.
Agent replied · 16 June 2026
Thank you for your kind words, Frederick. We are pleased to hear that our helpful team found you a property quickly and made the process straightforward. We pride ourselves on our professional and communicative approach, ensuring reliable guidance for our clients. If you need anything further, please don't hesitate to reach out to us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
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Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,837 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
