Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleIt’s been a pleasure interacting with Ralph Denn at JP while looking for a property to buy. He is very friendly, professional and helpful, as well as honest and trustworthy, offering an excellent service from start to finish to those who are buying a property with his help. I couldn’t recommend Ralph highly enough!
Camilla · 8 May 2024 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 25 November 2023
Dear Camilla,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ralph will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we wish you all the best for the future.
★★★★★ 5/5
GoogleI wanted to say thank you to Ralph Denn for the support he has given me in my search so far, it’s been a pleasure dealing with him and his help and advice has been really appreciated.
Robert · 8 May 2024 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Robert,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
GoogleI have recently sold my property through James Pendleton. Ralph Denn, in particular, provided an excellent service, very efficient and professional. I would use them again
Leo · 8 May 2024 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Leo,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
GoogleHave only good things to say about Ralph who's helped me every step of the way through a relatively lengthy property purchase. Really appreciated Ralphs guidance and availability throughout and would recommend JP as a result.
Josh · 8 May 2024 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Josh,
Thank you for taking the time to inform us of the positive experience you have recently had with the Wandsworth Common branch of James Pendleton and Ralph in particular. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
GoogleExcellent service from Ralph and his team. Kept me informed throughout sale process and made everything as seamless as possible. Highly recommend.
Charlie · 4 May 2024 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 26 August 2024
Dear Charlie,
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
GoogleThe entire James Pendleton team and especially Ralph provided a great service selling my property. Would highly recommend!
James · 30 March 2024 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 30 December 2023
Dear James,
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
GoogleAfter an initial negative start to our tenancy, our property manager James Smith really turned around the experience. Super reliable, easy to contact and ultimately wants the best for tenants as well as the landlord. Thank you James for all your support!
Heather · 30 March 2024 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 30 December 2023
Dear Heather,
Thank you for your 5* review of the recent service you received from our James Pendleton Property Management department. We are delighted we were able to change the initial experience for you and are glad to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
GoogleRalph Denn spent an afternoon showing me around 5 or 6 different properties. They all ticked all the boxes of what I was looking for, and even though I ended up buying a flat elsewhere, it was top tier service.
John · 30 March 2024 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 30 December 2023
Dear John,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future in your new home; we would be delighted to extend our angel services to you.
★★★★★ 5/5
GoogleWe would thoroughly recommend James Pendleton as an agent to buy a house from. Ralph Dunn, in particular, was patient, extremely efficient, helpful and a general delight to work with. But others we spoke to if he was unavailable were also extremely helpful. Nothing but praise for the company in general.
Stephanie · 30 March 2024 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 24 March 2024
Dear Stephanie,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. Ralph and the team will be over the moon with your feedback. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
GoogleHarassing, bullying, and disrespectful. We had a very unpleasant buying experience through Pendleton's, who our solicitor said was 'the worst estate agent they have ever dealt with'.
The agents harassed us constantly and frequently made unsubstantiated ultimatums and threats of the sale process being terminated with no justification or reasoning. Even the vendor's solicitor stated that they were 'stirring things up and are not helping' the situation. In addition, the listing for the property contained clear falsities, and at multiple points we were given deliberately misleading information. Throughout, Pendleton's showed zero concern for us and our personal circumstances.
Much of our negative experience was dictated by our direct communication with the owner of the agency, suggesting this unprofessional and unscrupulous culture is set from the top. Avoid if you have any choice.
Mr · 16 December 2023 · James Pendleton Wandsworth Common and Earlsfield
★★★★★ 1/5
GoogleOut of the eight properties I have rented over the years, James Pendleton have hands down been the worst lettings agent I have had the misfortune of dealing with. Buying a house was a breeze compared to dealing with these muppets.
JP were well aware of the urgency with which we needed to find a new place, and pressured us to offer a higher rent and move in earlier than we needed. Then, just after we signed our tenancy agreement and before we moved in, the living room ceiling fell through. Due to the mess and ongoing building works, we were unable to move in, yet JP refused to refund us the full amount of rent covering this period. Once the flat was finally habitable, despite the tenancy agreement stating the flat would be professionally cleaned, the place was disgusting. We spent hours cleaning plaster from the living room and disinfecting the bathroom where the builders had not bothered cleaning up after themselves.
We then discovered that the boiler was broken. This took several months to get fixed. On New Year’s Day, the boiler broke alltogether. We rang the ‘emergency’ helpline, and Suzan Salih suggested we go without hot water over the new year period, when the weather was freezing cold. It took a lot of arguing for them to finally agree to send an engineer over. I managed to get in contact with the previous tenants and found out that the boiler had also been broken during their tenancy! JP refused to get this fixed during their stay and then lied to us and pretended the flat was fine so that they could take our money. In total it took SIX MONTHS for them to fix the boiler!
Before we moved in, we asked for a new bed. The one provided was only big enough for a small child, not two adults. Furthermore, the mattress was in fact a lump of foam, with no legally required fire safety label. James Smith set his precedent of spending his time giving excuses rather than doing any actual work. After a lot of arguing, they finally removed the bed. We decided to buy our own bed, and James Smith had the audacity to ask if we could leave it for the landlord for free at the end of the tenancy; there was not even the offer of any money, despite us paying sky-high rent. At the end of the tenancy, they clearly realised they had caused themselves issues as there would be no bed for the new tenants. We watched in disbelief as they lied to prospective tenants that OUR bed would be provided, and were happy to take the new tenants’ deposit before asking us who actually owned the bed.
These are just a few examples of the inability of JP to effectively manage a property; the list goes on. We did not have one conversation with JP which proved that they were anything other than money-grabbing, lazy and incompetent.
Despite all of these incidents, JP then had the cheek to increase our rent during a cost-of-living crisis! We were trying to find a place of our own and they took advantage of this, knowing it would be impossible for us to find a short-term rental. We paid more rent but saw no return, with no maintenance ever carried out on the flat.
At the end of our tenancy, the icing on the cake was having to raise a dispute with DPS to get our deposit back.
Please avoid these cowboys. They do not care about tenants and only exist to steal your money.
Fran · 6 June 2023 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Fran,
We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these.
Should you wish to discuss these matters further please contact Zara directly on 020 7501 1045 in order we can address each point individually.
★★★★★ 5/5
GoogleWould thoroughly recommend - in particular Ralph, who was incredibly helpful throughout the process. Far better service then I had from some of the other agencies.
George · 8 May 2023 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear George,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
GoogleHad a great experience with Ralph Denn from James Pendleton when I was searching for a house in the Clapham area. Extremely useful interactions and professional/friendly service all-round. Would recommend!
T · 8 May 2023 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear T Oz,
Thank you for taking the time to inform us of the positive experience you have recently had with our sales team. Ralph will be delighted with your feedback. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
GoogleMr Oliver Greig and his colleagues have been absolutely brilliant while I was purchasing a flat with them as agents for the seller.
Their professionalism, kindness, patience and politeness have characterised our professional dealings for the 6 months it took for the purchase to be completed.
I would recommend James Pendleton and the Clapham Team any time.
Thank you!
Stefanos · 29 August 2022 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Alex,
Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Oliver will be thrilled with your feedback. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
★★★★★ 5/5
GoogleOllie Greig sold our Battersea flat for us.
From day one Ollie was extremely professional, prompt, proactive, diligent and really helped move things forward. He carried out many viewings and after helped with various thing to push the sale through.
We're extremely happy with the service that Ollie and the James Pendleton provided. Thank you!!
Shahram · 29 August 2022 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Shahram,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ollie will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleAs the buyer of the property that Shahram sold, I completely agree. Oliver went to immense trouble to help me, going way beyond what I would expect from an agent. This property was bought for my extremely busy son with my role being to get the job done while he goes to work. However, as my home is in Thailand I was in a position of needing to bring multiple builders round long before completion. Oliver was enormously generous with his time, and very understanding. I found him to be exceedingly professional and on a human level, kind and thoughtful and very genuine.
Julian · 29 August 2022 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Julian,
Your feedback is very much appreciated, thank you, Oliver will be thrilled.
We know that organising a move can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope your son is very happy in his new home and we look forward to working with you in the future.
★★★★★ 5/5
GoogleI was buying a house through James Pendleton. We had great service from Oliver Greig who was at our side all the way through. We were pipped to the post at offer stage but when the initial offer fell through he was able to get us into the house very quickly to meet the owner so that we could re-establish our original offer. Throughout the process we felt well supported and even though he was acting on behalf of the vendor it was clear that he wanted the deal to go through and managed to smooth some of the issues that came up between the lawyers. Even after the exchange he was willing to spend time in the house with us as we measured up. Then on completion we decided to take up the JP offer of holding keys on our behalf.
We dealt with a lot of agents during our long and stressful property search in Clapham and Wandsworth. But we certainly felt we could trust James Pendleton, that they were responsive, supportive and available. When we eventually come to sell we would certainly consider them.
Simon · 29 August 2022 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Simon,
Your feedback is very much appreciated, thank you, Oliver will be thrilled.
We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and finding the Angel key holding service useful and we look forward to working with you in the future.
★★★★★ 5/5
GoogleAfter selling my house following divorce, I wanted to find a flat of similar quality. I viewed over 30 properties but I didn't like any of them. Then James Pendeleton found me a wonderful flat overlooking Wandsworth Common. Their agent Josie worked so hard to get the deal over the line - including by resolving a massive problem on completion day. I am so happy in my new home and eternally grateful to James Pendleton
Ross · 14 August 2022 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Ross,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We hope you are very happy in your new home.
★★★★★ 5/5
GoogleJames Pendleton in general and Christian Macey in particular were excellent during the handover of my new property- constantly checking in on both myself and the property throughout the duration of the lockdown and not being able to come up to London to do so myself!
Cannot thank him and the company enough for all their help and making it such a smooth transition considering the current pandemic situation. I would recommend them to anyone!
Christina · 14 August 2021 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Christina,
Thank you for taking the time to inform us of the positive experience you have recently had with the Angel Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
GoogleWe retained Ed Whyte at James Pendleton to sell our house near Wandsworth Common.
Moving house during a global pandemic was never going to be easy but Ed made the process as smooth as it possibly could be. We were of course delighted by the great price he secured for our house sale but much more than this his calm organised approach with all parties at every level of the chain especially when things were going wrong or were delayed undoubtedly kept the transaction on track.
We are absolutely delighted with the result through difficult times for everyone and we will certainly recommend Ed and James Pendleton to friends.
We wish everyone at James Pendleton all the best for 2021. Thanks again.
Sam · 14 August 2021 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Mr Graham,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We understand that moving home can be a stressful time and especially during these times. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. Ed will be delighted with your comments. Thank you so much for your well wishes, the team at James Pendleton wish you all the best for the future.
★★★★★ 5/5
GoogleEd Whyte acted for our vendors recently. He was extremely knowledgeable, responsive, professional and generous with his time. He went above and beyond to ensure our chain exchanged, despite various wrinkles along the way, and it is fair to say that it would not have happened without him. We will certainly be using Ed if we decide to sell in the future, though we can't imagine wanting to do that anytime soon - Game of Homes isn't a whole lot of fun, especially during a pandemic - but we are now very excited for a completion soon! Thanks Ed and the James Pendleton team behind him!
Ashley · 21 June 2021 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Ashley,
Your feedback is very much appreciated, thank you, Ed will be absolutely thrilled.
We know that moving can be stressful at times and especially during this pandemic and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
GoogleRating only, no written review.
Olly · 13 May 2021 · James Pendleton Wandsworth Common and Earlsfield
★★★★★ 5/5
GoogleEd Whyte has provided a very professional and helpful service, whilst I've been purchasing from him.
William · 13 May 2021 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
William,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future in your new home.
★★★★★ 5/5
GoogleMy husband and I were buying for the first time via James Pendleton, and dealt with Ed Whyte throughout the process. Ed went out of his way to accommodate and help us, including ensuring all parties were kept up-to-date with the various Covid-related delays and difficulties. Ed was professional and delightful to speak to, always available, and gave us a number of tips and recommendations (including for surveyors) which helped to smooth our buying process. I would thoroughly recommend Ed and his team.
Harriet · 13 May 2021 · James Pendleton Wandsworth Common and Earlsfield
Agent replied · 3 November 2023
Dear Harriet,
Your feedback is very much appreciated, thank you, Ed will be thrilled.
We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
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