Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookWe recently secured our new place for rental through Byrony Floyd at James Pendleton and I have to say she was extremely helpful. Not the usual “salesy” agent, she was very consultative and guided us throughout the process. She really understood our needs (this would seem basic but generally hard to find) and managed our expectations in every viewing and gave us a full overview of what we needed to know. She seemed to have a great understanding of the market, availability and demand. I would highly recommend!
Vijay · 24 October 2016
Agent replied
Thanks Vijay!
★★★★★ 5/5
FacebookAs a property developer, search agent and landlady, I have dealt with James Pendleton a lot over the last few years. On the development side, they are always on hand to give friendly advice on 'what the market wants'; on the search side, they listen to what my clients requirements are (they don't bombard me with unsuitable properties); and on the property management side, they excel in taking the stress out of any day to day issues. I wouldn't hesitate to recommend them to anyone.
Hannah · 3 October 2016
★★★★★ 1/5
FacebookWhether you're renting or a landlord, stay well clear of James Pendleton Estate agents.
We were tenants. We used the 6month break clause to get out at the earliest possible stage.
That flat was managed by Pendleton. The management left us without heating for a month whilst temperature dropped to -5.
We were told it wasn't in our rights to have heating...
We had issue after issue with other faulty fixtures and fittings.
Staff were inexperienced and ill-informed of their obligations as managers of the property, and also of the landlords duties under the Landlord and Tenant Act.
When it came to the flat going back on the market James Pendleton continuously breached the contract with regards to viewing times and notice given, then tried to blackmail us into allowing the viewings as and when they wished by telling us that our deposit would be in jeopardy if we refused viewings.
It's now been 2 months since we've moved out and we just got back the deposit - but not all of it! We lost out to additional cleaning charges even though we received the flat in a poor state, only having a domestic clean.
We arrange ANOTHER professional clean and were then told that the new tenants would have a say in the cleanliness of the flat and the release of the deposit, ignoring the check out inventory!!!
What a joke. They take your money and treat people like crap. The landlord lost out on a full tenancy due to their incompetencies as well, it not just the tenant that they take advantage of.
I've emailed their MD asking for phone call to discuss the issues. That was over 2 weeks ago now, no call.
Beware of James Pendleton!!
Chris · 17 May 2016
★★★★★ 5/5
FacebookI used James Pendleton for the sale of my flat and couldn't have been happier with the service I received from Tom Harvey and Emily Jolliffe. Both were incredibly helpful and attentive throughout the entire process. Emily was a massive support and made the whole ordeal as stress free as possible. I would highly recommend James Pendleton as an property managing agent & would certainly use them again in the future. 10 out of 10 client servicing!
Chloe · 14 November 2016
★★★★★ 5/5
FacebookLooking for a house in London is never easy because there's so much competition and it's all so expensive. Luckily we were given Big Dave Cruise to help us out. The guy was so patient with us, taking us to loads of properties and dealing with our fussy demands. And he was mainly professional when one of the girls turned up with a lemon and herb Nando's flag stuck to her ass.
Rachael · 26 October 2016
★★★★★ 5/5
FacebookHaving recently rented my property through James Pendleton. I can't recommend them highly enough. They walked me through the process and found me some amazing Tenants. From the first contact they where professional and informative. Thank you Jacob you where amazing. Thank you also to the angel department, after realising I needed safety certificates, Zara sorted everything out for me and made sure I had everything in order.
Giles · 3 October 2016
★★★★★ 1/5
FacebookAvoid like the plague. It's a shame there is no 0 star option.
Property left in an uninhabitable state (lack of heating for 4 days due to several gas leaks). We were told that alternative accommodation wouldn't be arranged or paid for if we arranged it. No compensation given for the 4 days we had to stay at our friends house.
Oh, and one of their 'highly vetted' contractors took my wallet from our property.
Have to chase every email sent. Any type of work takes weeks longer than it should.
Andy · 8 February 2018
Agent replied
Thank you for your review. In response to your comments, I can confirm that you have been offered and accepted a rent refund in January as a goodwill gesture for the inconvenience experienced, this will be processed as part of your rental payment in Fe…See more
★★★★★ 1/5
FacebookI have had a terrible experience with James Pendleton agents as they gave poor service all along our tenancy. Beware
Rachida · 27 September 2018
Agent replied
Dear Ms Laouteouet,
In response to your comment. …See more
★★★★★ 5/5
FacebookRecently rented from Bryony Floyd at James Pendleton Clapham Common and must say how quick and easy the rental was. It was all very simple from the get go and the communication was very efficient. Very pleased with the new place and would recommend to anyone looking in the area!
Greg · 5 October 2016
★★★★★ 1/5
Facebookthe branch that manage wandsworth properties sadly have not lived up to expectation. They may find a tenant but i presume thats their job after that its down fill. They charge a high % of rental income and frankly need to be chased regarding every little detail. Have handled a change in tenant with them hoping to give then another chance it has been managed with sheer incompetence, leaving the landlord paying outstanding bills of a previous tennant, with no assistance from the agents who returned the deposit without doing the correct due diligence.
AVOID
Fez · 4 November 2018
★★★★★ 5/5
FacebookGreat estate agent. We bought our house in Clapham from them 15 years ago and will sell trough them when the time will come. They are right now organising the sale of a one bedroom flat we also have purchased from them in 2008. Friendly staff and very professional.
Georges · 14 June 2018
★★★★★ 1/5
FacebookPoor poor poor! Worst experience I have ever had with an estate agent in London. Do not use!!!
Natalie · 3 March 2017
Agent replied
We are very sorry to hear about that. Our Property Management has been in touch with and is investigating this matter.
★★★★★ 1/5
FacebookI never write negative reviews, but they are appalling for landlords. Worst service ever.
Natasha · 21 December 2016
Agent replied
Hi Natasha, I'm sorry to hear you had bad experience. Please send us a private message of your contact details so we can get in touch to discuss this further. Thank you.
★★★★★ 5/5
FacebookLondon handyman services - domestic & commercial, boiler repairs & installation. electicians, plumbers, paint & decorators. So turn to us when you need help with your home improvement to-do list. We’re always happy to help!
Free no obligation quote
Tel: 07402212420
Kathy · 18 March 2018
★★★★★ 5/5
Facebookquick efficient friendly service I cannot recommend them enough, David Cruise from the rental team was very helpful,always available and got back to me ....just what you need and the property was rented very quickly at the price they advised
Gary · 16 May 2017
★★★★★ 5/5
FacebookRating only, no written review.
John · 12 April 2018
★★★★★ 5/5
FacebookRating only, no written review.
Aaron · 25 October 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
