Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were searching under a tight deadline, and Teddy Tokatly made the difference. He lined up viewings fast, worked around an awkward schedule on our side, and paid attention to our preferences instead of just sending whatever was available. Every appointment was on time and well organised, and he was straightforward with us about each property. There were a few things to sort out on the check-in report, but the team dealt with it properly and got everything resolved. We ended up in a flat we're really happy with, highly recommend asking for Teddy.
Maxim · 21 August 2026
Agent replied · 25 August 2026
Thank you for your fantastic review, Maxim! We're thrilled to hear that Teddy was able to meet your needs and help you find a flat you love. Your satisfaction is our priority, and we appreciate your recommendation. Enjoy your new home!
★★★★★ 5/5
GoogleWe had a great experience with this real estate agency. There was an issue related to the previous tenant, but the agency handled the situation professionally and efficiently. A special thanks to Benjamin, who took excellent care of everything and kept us well informed throughout the process. His support really made a difference, and we truly appreciate the effort and attention he put into resolving the situation. Highly recommended.
Tolga · 13 February 2026
Agent replied · 13 April 2026
Thank you, Tolga! We're thrilled to hear about your positive experience and how Benjamin made a difference. Our team strives to provide excellent service, and your feedback truly motivates us. We appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
GoogleWe’ve had a great experience with Teddy Tokatly, he’s been super friendly and helpful through the process. He’s made it a smooth and easy course for us with this estate agency. Thanks Teddy !
Madeleine · 13 August 2026
Agent replied · 14 August 2026
Thanks for the fantastic feedback, Madeleine! We're thrilled to hear that Teddy provided such a friendly and helpful experience. Our team is dedicated to making the process smooth for our clients, and it's great to know we succeeded. We appreciate your support!
★★★★★ 5/5
GoogleWe had a great experience with Teddy Tokatly. He was super friendly and helpful. He was very accommodating when we couldn't attend the viewing and offered for us to do it through video. Amazing service, patient and was focused on finding a property that actually matched what we were looking for. Many thanks Teddy
Louis · 13 February 2026
Agent replied · 13 April 2026
Thank you, Louis! We're thrilled to hear about your positive experience with Teddy. Our team always strives to provide exceptional service, and it's great to know that Teddy was able to accommodate your needs and help you find the perfect property. Your feedback means a lot to us!
★★★★★ 5/5
GoogleCouldn’t recommend Toby highly enough, he guided me through the process of surrendering my contract with such professionalism, he was super supportive even when I had a million questions. The whole process was so smooth and made my life so much easier. Can’t thank him enough
Scott · 13 February 2026
Agent replied · 13 April 2026
Thank you for the fantastic review, Scott! We're thrilled to hear that Toby provided you with such exceptional support and made the process seamless for you. Your satisfaction means a lot to us, and we appreciate your recommendation!
★★★★★ 5/5
GoogleI had a stress free experience selling my parent's house, Denise and the team were absolutely brilliant.
They kept me informed with everything I needed to know throughout the process, I …
Graham · 24 March 2026
Agent replied · 24 August 2026
Thank you Graham. It has been a pleasure. We wish you all the best for the future.
★★★★★ 5/5
GoogleRalph assisted my sister and I with our property search in South London. We found him to be a cut above most other agents we had dealt with.
His level of detail was particularly impressive - he came prepared with printed sheets of information for each place we viewed, and had ensured that he wasn't wasting our time by only showing us properties that matched our criteria.
We also appreciated his authenticity, there was nothing "salesy" about his approach. He's very knowledgeable about all aspects of the property market and gave us some great advice.
Would recommend Ralph highly!
Henrik · 29 August 2024
Agent replied · 30 December 2023
Dear Henrik,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ralph will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleMy contact at James Pendleton was Ralph Denn & he was a joy to work with. I had a very intense search period at the start of the year & out of all of the agents I was working with, Ralph was by far the most calm, pragmatic & helpful agent I worked with. I would have no hesitation in referring him to friends/family in the future & wish him the best of the luck in the future!
Elliot · 29 August 2024
Agent replied · 24 March 2024
Dear Elliot,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ralph will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleBenjamin Barber was possibly the most professional and honest agent I’ve ever met. If you are looking for a knowledgable individual who doesn’t waste time - ask for him.
Scarlet · 13 February 2026
Agent replied · 13 April 2026
Thank you, Scarlet! We're thrilled to hear about your positive experience with Benjamin. Our team strives for professionalism and efficiency, and it’s great to know that it resonated with you. Your feedback means a lot to us!
★★★★★ 5/5
GoogleJessica was amazing at helping us find a property to rent. Answered all our questions and advised us brilliantly to make the process feel stress free and straightforward. Would really recommend, thanks Jessica!
Hannah · 13 August 2025
Agent replied · 13 April 2026
Thank you, Hannah, for your fantastic feedback! We’re thrilled to hear that Jessica made your property search stress-free and straightforward. Your recommendation means a lot to us. If you need assistance in the future, we're here to help!
★★★★★ 5/5
GoogleTeddy was very helpful, friendly and responsive
Guyon · 13 March 2026
Agent replied · 13 April 2026
Thank you for your fantastic feedback, Guyon! We're thrilled to hear that Teddy provided you with such great service. Our team is dedicated to helping our clients, and your kind words motivate us to keep up the good work!
★★★★★ 5/5
GoogleJessica was very helpful in my rental property search. She answered all my questions promptly and was always contactable, alleviating a lot of the stress! - Would definitely recommend!
Ollie · 31 July 2025
Agent replied · 13 April 2026
Thank you, Ollie! We're thrilled to hear that Jessica made your rental property search smoother and stress-free. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleTeddy has gone above and beyond to help me with my flat renting process. Honestly so grateful to him for all his support, help and professional efficiency. Thanks again.
Belinda · 13 August 2026
Agent replied · 14 August 2026
Thank you, Belinda! We're thrilled to hear about your positive experience with Teddy. Our team strives to provide exceptional support, and it’s great to see that reflected in your journey. We appreciate your kind words and wish you all the best in your new flat!
★★★★★ 5/5
GoogleAs the buyer of the property that Shahram sold, I completely agree. Oliver went to immense trouble to help me, going way beyond what I would expect from an agent. This property was bought for my extremely busy son with my role being to get the job done while he goes to work. However, as my home is in Thailand I was in a position of needing to bring multiple builders round long before completion. Oliver was enormously generous with his time, and very understanding. I found him to be exceedingly professional and on a human level, kind and thoughtful and very genuine.
Julian · 29 August 2022
Agent replied · 3 November 2023
Dear Julian,
Your feedback is very much appreciated, thank you, Oliver will be thrilled.
We know that organising a move can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope your son is very happy in his new home and we look forward to working with you in the future.
★★★★★ 5/5
GoogleIt’s been a pleasure interacting with Ralph Denn at JP while looking for a property to buy. He is very friendly, professional and helpful, as well as honest and trustworthy, offering an excellent service from start to finish to those who are buying a property with his help. I couldn’t recommend Ralph highly enough!
Camilla · 8 May 2024
Agent replied · 25 November 2023
Dear Camilla,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ralph will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we wish you all the best for the future.
★★★★★ 5/5
GoogleJames Pendleton dealt with the sale of our flat in Clapham, which all happened amidst the outbreak of Covid-19. Many thanks to Ewen Bunting for stepping in during uncertain times.
Ed Whyte has provided a first class service selling our flat, introducing fantastic buyers to the property and ensuring the sale reached completion. We can not recommend a more professional agent who is always available to answer a call. A top service and would highly recommend James Pendleton.
Will · 1 October 2020
Agent replied · 3 November 2023
Will,
Thank you for taking the time to inform us of the positive experience you have recently had with James Pendleton. Both Ewen and Ed will be so pleased with your kind words. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
★★★★★ 5/5
GoogleJames Pendleton (and Bella in particular) have been fab through the sale of our property - would have no hesitations using them again.
Photos and floor plans were quick, we had plenty of viewings within a short time of it going live and had a confirmed offer within less than two weeks on the market with them.
Bella managed the whole process in a very professional and friendly way, talking us through some hiccups we came across along the way and resolving them quickly. She kept on top of every step of the process to ensure we exchange and complete in a timely manner. I would absolutely use Bella and James Pendleton again and will be recommending them to friends and family! Thank you Bella and team!
Keera · 1 October 2019
Agent replied · 3 November 2023
Dear Keera,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Bella will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
Googlehad a property letting in chestertons - toby and Benjamin are super helpful throughout the whole time. they focus on details considering all the future possibilities so I can have a peace of mind:) thanks again!
Yan · 13 February 2026
Agent replied · 13 April 2026
Thank you for your wonderful feedback, Yan Renee! We're thrilled to hear that Toby and Benjamin provided you with such great support. Our team always aims to ensure a smooth experience and peace of mind for our clients. We appreciate your kind words!
★★★★★ 5/5
GoogleBought a house through RALPH DENN. He is amazing. My partner and I were first time buyers and to be frank absolutely clueless. At no point did Ralph belittle us, always extremely kind and informative and helped us at every step of the way and kept giving neutral advice when we needed it. I know to an extent he as a vested interest in the process but it never felt like that and we went from bid being accepted to complete in a matter of 8 weeks. It’s fair to say I wasn’t the biggest fan of our solicitors but because of Ralph staying on top of them and constantly being the go between us and the vendor, it was his qualities that allowed my partner and I to start our housing journey so quickly. I will recommend him to anyone and everyone!
Danny · 29 August 2024
Agent replied · 3 November 2023
Dear Danny,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ralph will be over the moon with your feedback.
We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
GoogleI have recommended the team to numerous friends since working with them last summer. From start to finish the services provided were helpful, clear and very responsive. We dealt with Edward Woolford from start to finish and he made the experience a breeze. Even following our dealings with the firm he has been ready to help with any enquiries we have had. A deeply professional yet enjoyable agent to have dealt with.
James · 1 October 2020
Agent replied · 3 November 2023
James,
Thank you for leaving us such a wonderful review and for recommending us to your friends and family. We are thrilled to read that you loved your experience with James Pendleton. Edward will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleI wanted to say thank you to Ralph Denn for the support he has given me in my search so far, it’s been a pleasure dealing with him and his help and advice has been really appreciated.
Robert · 8 May 2024
Agent replied · 3 November 2023
Dear Robert,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
GoogleWorked with Ralph Denn to find a property around SW London. Amazingly helpful and really personable. Always kept me updated on properties he felt I would be interested in and really listened to my search criteria.
GERARD · 8 May 2024
Agent replied · 25 November 2023
Dear Gerard,
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future
★★★★★ 5/5
GoogleTeddy helped us on our search for a flat and showed great knowledge and an awesome attitude that made the whole experience less stressful
Alex · 13 March 2026
Agent replied · 13 April 2026
We’re thrilled to hear about your positive experience, Alex! Teddy is truly dedicated to making the search process enjoyable and stress-free. Thank you for your kind words, and we hope you love your new flat!
★★★★★ 5/5
GoogleOllie Greig sold our Battersea flat for us.
From day one Ollie was extremely professional, prompt, proactive, diligent and really helped move things forward. He carried out many viewings and after helped with various thing to push the sale through.
We're extremely happy with the service that Ollie and the James Pendleton provided. Thank you!!
Shahram · 29 August 2022
Agent replied · 3 November 2023
Dear Shahram,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ollie will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
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