Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHarassing, bullying, and disrespectful. We had a very unpleasant buying experience through Pendleton's, who our solicitor said was 'the worst estate agent they have ever dealt with'.
The agents harassed us constantly and frequently made unsubstantiated ultimatums and threats of the sale process being terminated with no justification or reasoning. Even the vendor's solicitor stated that they were 'stirring things up and are not helping' the situation. In addition, the listing for the property contained clear falsities, and at multiple points we were given deliberately misleading information. Throughout, Pendleton's showed zero concern for us and our personal circumstances.
Much of our negative experience was dictated by our direct communication with the owner of the agency, suggesting this unprofessional and unscrupulous culture is set from the top. Avoid if you have any choice.
Mr · 16 December 2023
★★★★★ 1/5
FacebookAvoid like the plague. It's a shame there is no 0 star option.
Property left in an uninhabitable state (lack of heating for 4 days due to several gas leaks). We were told that alternative accommodation wouldn't be arranged or paid for if we arranged it. No compensation given for the 4 days we had to stay at our friends house.
Oh, and one of their 'highly vetted' contractors took my wallet from our property.
Have to chase every email sent. Any type of work takes weeks longer than it should.
Andy · 8 February 2018
Agent replied
Thank you for your review. In response to your comments, I can confirm that you have been offered and accepted a rent refund in January as a goodwill gesture for the inconvenience experienced, this will be processed as part of your rental payment in Fe…See more
★★★★★ 5/5
GoogleCouldn't be happier with the support I've had from the team at James Pendleton. They were respectful (not pushy or 'salesy'), and from offer to completion there were communicative, polite and proactive, even going the extra mile to keep the ball rolling when my conveyancer showed little initiative. A big thank you to Ed Whyte and Lucy Arrowsmith.
Arjan · 1 October 2020
★★★★★ 5/5
GoogleAfter an initial negative start to our tenancy, our property manager James Smith really turned around the experience. Super reliable, easy to contact and ultimately wants the best for tenants as well as the landlord. Thank you James for all your support!
Heather · 30 March 2024
Agent replied · 30 December 2023
Dear Heather,
Thank you for your 5* review of the recent service you received from our James Pendleton Property Management department. We are delighted we were able to change the initial experience for you and are glad to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
FacebookWe recently secured our new place for rental through Byrony Floyd at James Pendleton and I have to say she was extremely helpful. Not the usual “salesy” agent, she was very consultative and guided us throughout the process. She really understood our needs (this would seem basic but generally hard to find) and managed our expectations in every viewing and gave us a full overview of what we needed to know. She seemed to have a great understanding of the market, availability and demand. I would highly recommend!
Vijay · 24 October 2016
Agent replied
Thanks Vijay!
★★★★★ 5/5
GoogleRalph Denn spent an afternoon showing me around 5 or 6 different properties. They all ticked all the boxes of what I was looking for, and even though I ended up buying a flat elsewhere, it was top tier service.
John · 30 March 2024
Agent replied · 30 December 2023
Dear John,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future in your new home; we would be delighted to extend our angel services to you.
★★★★★ 5/5
GoogleMr Oliver Greig and his colleagues have been absolutely brilliant while I was purchasing a flat with them as agents for the seller.
Their professionalism, kindness, patience and politeness have characterised our professional dealings for the 6 months it took for the purchase to be completed.
I would recommend James Pendleton and the Clapham Team any time.
Thank you!
Stefanos · 29 August 2022
Agent replied · 3 November 2023
Dear Alex,
Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Oliver will be thrilled with your feedback. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
★★★★★ 5/5
GoogleHave only good things to say about Ralph who's helped me every step of the way through a relatively lengthy property purchase. Really appreciated Ralphs guidance and availability throughout and would recommend JP as a result.
Josh · 8 May 2024
Agent replied · 3 November 2023
Dear Josh,
Thank you for taking the time to inform us of the positive experience you have recently had with the Wandsworth Common branch of James Pendleton and Ralph in particular. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
GoogleExcellent service throughout the whole process. Ed Whyte was always on hand to offer assistance when needed. Highly recommended.
Michael · 13 May 2020
Agent replied · 3 November 2023
Michael,
Your feedback is very much appreciated, thank you, Ed will be thrilled.
We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and when this is appreciated it makes all of our efforts even more worthwhile. We look forward to working with you in the future.
★★★★★ 5/5
GoogleWe used James Pendleton at Clapham Common who were patient, caring and above all, professional and David Standeven was exemplary in all the dealings we had, in what turned out to be a very complicated sale. I would highly recommend James Pendleton for their professionalism, helpfulness and achieving the objectives.
Jonanthea · 13 May 2019
★★★★★ 5/5
GoogleI have recently sold my property through James Pendleton. Ralph Denn, in particular, provided an excellent service, very efficient and professional. I would use them again
Leo · 8 May 2024
Agent replied · 3 November 2023
Dear Leo,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
GoogleI've worked with Emily for a while now, as our firm is on their panel of preferred law firms. It's always nice working with Emily, because of her calm and friendly manner and approach to things. Looking forward to working with her more in the future!
Daniel · 4 November 2019
★★★★★ 5/5
GoogleI worked with Emily for a while to find my property. It took a little time because I changed my search parameters but Emily was always patient and ready to help me. She was absolutely committed to finding me exactly what I wanted, which …
Denise · 4 October 2018
★★★★★ 5/5
GoogleWe dealt with Ed Whyte in the purchase of our new home who went above and beyond in order to help us get the purchase over the line in what has been extremely difficult circumstances due to the pandemic. Highly recommend James Pandleton, but especially Ed who was outstanding! Rosie and Ben Harrison
Ben · 8 May 2021
Agent replied · 3 November 2023
Dear Rosie & Ben,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Ed will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you as you settle in to your new home.
★★★★★ 5/5
GoogleIf everyone in the house moving business was as great as Emily, it would be a happier world. She is a delight to work with: proactive, responsive, calm, and helpful. On various occasions, I found myself saying “thank God for Emily” because …
Emma · 4 October 2018
★★★★★ 5/5
GoogleThe team in Wandsworth Common, Bella, Emily, Katherine and Tom were fantastic. It was an unexpectedly long and arduous process at times and it made all the difference to know it was in the safe hands of smart, efficient, transparent and …
Anna · 4 October 2018
★★★★★ 5/5
GoogleThe team at James Pendleton were very professional and worked hard from the initial meeting and valuation to completion. Once we accepted an offer, Bella and Katherine were always on hand to make sure that the process went as smooth and as …
Krista · 4 October 2017
★★★★★ 5/5
GoogleAll have been very personable, efficient and have gone beyond the call of duty in my opinion. I shall be recommending the team to all friends & clients in the area. Sophie in particular has managed to close the deal, which became …
Mark · 4 October 2015
★★★★★ 5/5
GoogleJames Pendleton Angel Department were superb when I purchased my property. They stepped in, took all the stress away and thought of things I hadn't even thought of myself. I was very grateful for their support, particularly to Zara who …
Geeta · 4 October 2017
★★★★★ 5/5
GoogleI would like to thank Tom Harvey and his Sales team especially Emily on the successful sale of my flat in CR4. From start to finish it was seemless from excellent marketing online, first class communication and constant feedback throughout …
Rachelle · 4 October 2017
★★★★★ 5/5
GoogleHad a great experience with Ralph Denn from James Pendleton when I was searching for a house in the Clapham area. Extremely useful interactions and professional/friendly service all-round. Would recommend!
T · 8 May 2023
Agent replied · 3 November 2023
Dear T Oz,
Thank you for taking the time to inform us of the positive experience you have recently had with our sales team. Ralph will be delighted with your feedback. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
GoogleBella was brilliant. She worked really hard to always keep us updated and did everything possible to make this as smooth as a house move can be. I would 100% recommend Bella and James Pendleton!
Brad · 13 May 2019
★★★★★ 1/5
Facebookthe branch that manage wandsworth properties sadly have not lived up to expectation. They may find a tenant but i presume thats their job after that its down fill. They charge a high % of rental income and frankly need to be chased regarding every little detail. Have handled a change in tenant with them hoping to give then another chance it has been managed with sheer incompetence, leaving the landlord paying outstanding bills of a previous tennant, with no assistance from the agents who returned the deposit without doing the correct due diligence.
AVOID
Fez · 4 November 2018
★★★★★ 5/5
FacebookAs a property developer, search agent and landlady, I have dealt with James Pendleton a lot over the last few years. On the development side, they are always on hand to give friendly advice on 'what the market wants'; on the search side, they listen to what my clients requirements are (they don't bombard me with unsuitable properties); and on the property management side, they excel in taking the stress out of any day to day issues. I wouldn't hesitate to recommend them to anyone.
Hannah · 3 October 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
