Trusted Agent profile · Surrey
Verified
★★★★★
1,205 reviews across 2 offices and 2 platforms
Jackson-Stops and Staff has two offices, in Teddington and Dorking (Surrey). Together they have 1,205 reviews on two platforms, rated 4.9 out of 5 overall.
1,200
Reviews on Google
All 2 offices
5
Reviews on The Trusted Agent
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Recently JSS sold my house near Reigate: quite a difficult house to sell as it was quite quirky in character - a one-off! The added difficulty was the general ...Read all 2 from sellers
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
Jackson-Stops and Staff's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLucy and the team are absolutely excellent. We bought a property through them. They kept us informed on what houses were coming on stream, and got us in at the earliest possible opportunity to see a house in the area we were most interested …
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleForgot to write a review when we used this agency about a year ago, but they were brilliant, and now that we are forced to use other letting agencies I really wanted to take the time to write how good this one is in comparison! Friendly, helpful, quick, professional and no BS!
5/5
GoogleDespite not ultimately purchasing the property, Pippa Newton-John was helpful and very attentive throughout the whole process. I would recommend her services to anyone looking to purchase a property in the area.
Hi Sam - thank you so much for your review.
5/5
GoogleI have to say everyone at lawton and dawe are really helpful, friendly and professional. They made renting my new flat in Brighton a breeze. Thanks guys, from the viewing to moving in, this was a quick and simple job, not the same as I have experienced before.
Thank you so much for your feedback Jamie. Always lovely to work with you.
5/5
GoogleI have been a landlord with them for over 7 years. Very efficient and responsive service. Really helpful when it comes to organising repairs renovations of my let property, as well as getting good tennants. Thanks to Lucy, Pippa, Laura and the rest of the team.
Thank you so much Adam - we have thoroughly enjoyed looking after your home for so many years.
5/5
GoogleVery friendly and knowledgeable staff, helped find a great apartment on short notice. Would recommend to anyone looking to rent in the future.
5/5
GoogleI’ve used Jackson-Stops for renting a flat, Tom Ridgeway and the staff are very professional and helpful, i was very impressed by how quick they were in checking the references and taking a decision, all that plus signing the documents where done online,you could even check the progress of every reference application. In my opinion Jackson-stop are way ahead of other estate agents, with them I didn’t feel the stress that I’ve been through with other estate agents. I highly recommend them to anyone who would prefer a smooth stress free move.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service from Tom Ridgeway at Jackson-Stops. Gentle, profesional and efficient.
5/5
GoogleReally helpful guy called Tom made the whole process smooth and seamless ..thank you Tom!
5/5
GoogleGreat service. Friendly and communicative and all went v smoothly. Francesca was lovely. Thank you
5/5
GoogleI would definitely recommend Francesca and Jackson Stops, fantastic support and service, even with the added complexity of my wife and I relocating from Dubai the team at JS went the extra mile to support and make it all happen smoothly
Dear Mark, Having read your review, we would like thank you for your feedback about our Teddington Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Sam Farnan Customer Relations Team
5/5
GoogleTom & everyone at Jackson-Stops really went the extra mile to make sure I got to rent the perfect flat for me, excellent service, would definitely recommend.
5/5
GoogleHighly recommend Jackson-Stops - Teddington, Tom in particular was a pleasure to work with. Super friendly, knowledgeable & professional. 5 stars for Tom ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Dear Zara, We are really pleased to read your positive review regarding the service from our Teddington Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Sam Farnan Customer Relations Team
5/5
GoogleExcellent service from Tom Ridgeway, answered all of our questions (first time we have rented a property) very quickly and professionally. Would definitely recommend Tom to anyone looking to rent a property.
5/5
GoogleJackson-stops is an agency which has provided us a great service and would recommend to who is looking to either buy or rent. Thank you Tom for the great communication.
5/5
GoogleFrom our first viewing to moving in, we can't speak highly enough of Francesca Bradbury. Thoroughly professional, extremely helpful and made the transition into our new rented property as smooth as possible.
1/5
GoogleFrom an initial good experience with the viewings staff, JS serviced spiralled down to an unethical and profoundly bad experience. Having accepted our offer and deposit and waiting for a lease their management continued to offer the property and accepted a higher offer, only informing us at the 11th hour. Even the worst estate agents we have experienced had ever attempted to lower themselves to this unethical behaviour. Summary -Not to be trusted and management perhaps need to rethink how they do business..... Not possible to give no star or a minus unfortunately.....
2/5
GoogleIt took me a while to write down this review as I wanted to be more objective and let the steam cool off. But the situation still leaves bitter taste and I would like to share a warning about this company. The people who work in the Teddington office are nice and helpful and never had any problem with them. The situation with their Property management people is quite different and I will not mix both as they are not related. When we left the last property we rented through the company, the Property management was very unhelpful, I can even say quite manipulative and we were not aware of a lot of important details and their actual intentions were unclear till the last moment (when it was too late to do anything). The Property management was clearly defending the owner's interest, which is ok, but not when it is obviously one-sided and unfair. For example we paid good sum for compost in the flower beds (???), marks left from blue tack on the walls, etc. If you are interested in more detail I can give more information and details on how they processed our case. Just want to warn you about possible outcome of your rent ending.
5/5
GoogleWe recently rented a new home in Teddington. Tom Ridgeway from Jackson-Stops’ Teddington branch was a pleasure to work with. He patiently and competently handled all our questions about the place. Neither after the viewing, nor in the following days was there any pushy communication from Tom. Unlike a previous experience with a competitor, once an agreement was reached, there were no negative surprises: Tom guided the process to its successful conclusion. I would not hesitate to recommend Tom Ridgeway.
5/5
GoogleI am currently in the process of selling my flat and buying a new house. None of this is being done through Jackson Stops however they (Joe in particular) have been a massive help in advising me throughout the process (they have previously done business with family and friends). Joe has let me call and discuss any questions that i may have around mortgages and the process in general and i would recommend the company to anyone if they employ people like that!
5/5
GoogleI can't recommend enough this Agency, with outstanding, highly professional services. What a pleasure to work with Tom Ridgeway, without any pressure, problems or stress, without pushing and rushing you into decisions, with a great respect to the clients. It's really surprised me,that Agencies like Jackson-Stops are still exist in London. Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Teddington has the most, with 874 reviews rated 4.9 out of 5, followed by Dorking with 331.
The two Jackson-Stops and Staff offices, by town:
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
