5/5
GoogleGood service for tenants seeking rental properties
Trusted Agent profile · Surrey
Verified
Jackson-Stops and Staff reviews in Teddington and Dorking
★★★★★
1,205 reviews across 2 offices and 2 platforms
Jackson-Stops and Staff has two offices, in Teddington and Dorking (Surrey). Together they have 1,205 reviews on two platforms, rated 4.9 out of 5 overall.
1,200
Reviews on Google
All 2 offices
5
Reviews on The Trusted Agent
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
Recently JSS sold my house near Reigate: quite a difficult house to sell as it was quite quirky in character - a one-off! The added difficulty was the general ...Read all 2 from sellers
Landlords1 review
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
Tenants1 review
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
Our offices
Jackson-Stops and Staff's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jackson-Stops and Staff office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery nice costumer service, always answer to your questions. Thank you Lara and Alex.
5/5
GoogleLara was very helpful throughout the whole process. Highly recommend.
5/5
GoogleWe found Adam at Jackson Stops to be very helpful and pro-active in dealing with our lease.
5/5
GoogleOver many years me & my family have always received an excellent service from Jackson-Stops, Teddington.
5/5
GoogleMy partner and I had a fantastic experience with Francesca, who helped get our place over the line, and we couldn't be happier
5/5
GoogleI have sold and rented property with JS over the years and always found them to be professional and easy to deal with. Mark North in particular.
5/5
GoogleThank you Alexander Basset-Romo for all your help with my property search, really appreciated.It has been a very positive experience. Your advice helped us to make decision. Agnieszka
5/5
GoogleExcellent service. Sold our house quickly and for a price we were happy with. Communication has been great, they have been open and never pressurised us.
4/5
GoogleJackson-Stops have been letting one of our flats for the last 8 years. I have been happy with the service Mark & his team have provided.
5/5
GoogleThe Lettings team including Lara and Alex responded quickly to my enquiry and ensured I stayed up to date with the offer and terms of a rental property.
5/5
GoogleWe rented through JSS for 5 years and the whole team has been brilliant throughout. Effective during the reference phase and any matter that required resolve during our tenancy was dealt with swiftly and effectively. Thanks team JSS!
5/5
GoogleThank you Lara for your support, when helping me and my partner finding the best property! We were impressed with how profession, informative and friendly you were. The process has run smoothly and stress free.
5/5
GoogleExcellent service from beginning to end when handling our house sale. The whole team are extremely professional, polite and friendly. Easy to reach on the phone, quick responses to emails and helpful to a fault. We would definitely recommend.
5/5
GoogleI've used JSS as management agent's for my rental property for the last 8 years. I continued to be impressed with JSS's ability to find good tenants. Mark and the team's commitment in managing the property has given me peace of mind and resulted in my continuing to use JSS. Great service, thank you Mark!
Agent replied · 16 November 2023
Dear Loraine, Thank you for your kind words regarding our Teddington office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleJackson-Stops have been our letting agents for around 10 years now, and when push comes to shove, they always step up to the plate. In January our long term tennants of 7 years moved on, and so it was time to give the house some much needed TLC, and of course, find new Tenants! Mark Birch and his team gave us great advice on how to approach sprucing up the house and finding people to do the work (builders, decorators, plumbers, gardeners, kitchen and furnishing designers, locksmith, etc). I really appreciated the no-nonsense and direct approach of the team - it enabled us to get the job done in good time. They also found us some lovely Tenants who really love the house! In short, if I was going to recommend a letting agent, Jackson-Stops would be at the top of my list every time.
5/5
GoogleGenerally had a bit of negative experience of letting agents since I moved to London about ten years ago. Thankfully these guys, and Adam in particular, have been by the best. Everything was handled super smoothly and efficiently, with any questions or requests responded to almost immediately. Would definitely recommend!
5/5
GoogleJackson Stops were supportive and completely engaged throughout the whole rental process. Lara made everything easy to understand and was always readily available to answer any questions. Thanks for providing such a great and complete service.
5/5
GoogleHaving exchanged on our house in Wandsworth and, not having found a house to buy in the Teddington area but not wanting to lose our purchaser, my wife and I needed a rental home quickly. The house which we wanted to rent was to be let by the JSS team (led by Mark Birch and ably supported by Adam Cunnington). This was to our good fortune because Mark and his team were at all times highly professional in their dealings with us; they were invariably polite and courteous and super responsive, which made dealing with them both productive and pleasant. I would recommend them without hesitation were the situation to recur in the future. Thanks again to Mark and his team for getting us over the line quickly and effortlessly. Regards, Ben (and Celia) Patterson.
5/5
GoogleMark Birch and his Letting team have has been outstanding !!... Mark has always had a very professional yet personal touch to his business..A rare quality in these rapidly changing times. At all times in the Twenty years I have done business with Mark he has always remained personable. extremely helpful and very knowledgeable...at each and every stage... Its a rare quality ! and one that adds value to the business of both parties. - 10 Stars
5/5
GoogleMark and the Team at Teddington have been absolutely fantastic with the rental of my property, They are extremely professional and deliver a very high level of service and are very professional . There has always someone on the end of the phone if needed. Excellent level of communication from the office Would highly recommend
5/5
GoogleSincere compliments are due to Tobias Klomps, of Jackson-Stops Teddington Office. Our company had the sincere honour, and particular privilege of dealing with Tobias, who went above and beyond our general expectations of excellent service delivery. With consistently exemplary and commendable customer service, utmost integrity and professionalism, both on the telephone and in person. Tobias is a sincere credit to this office in particular, and the Property Business in general. Whilst accurately identifying the needs of his clients in a customer interfacing sales environment, going well beyond making sure they provide a top quality service, delivered professionally and successfully, on time, and on budget. The service we have received is continuously pumping credibility into the prestige that your company represents to the business community. Making it appear on the business skyline not simply as established as it is, but infinity nicer to do business with. Thanking you, and very best wishes. Yours sincerely, Ravinder Singh. Concordia International.
5/5
GoogleJackson-Stops Teddington have let two properties in the area for me over a number of years. They have always found excellent tenants, with little or no vacant periods and at good market rent. Mark has always provided me with sound, expert and professional advice. Always goes above and beyond. I wouldn't use anyone else!
5/5
GoogleThis was my only experience of renting a house while I was remote. Mark Birch arranged a video viewing, was clear about the expectations of the landlord, and also accomodated the specific requirements that I had for my rental agreement. Everything from the first viewing to the ultimate signing of the contract was done remotely. The first time I saw the house was when I actually arrived back in England and moved in - and there were no surprises. The whole process was managed very professionally and in a manner that inspired trust. My huge thanks to the team that made it happen.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jackson-Stops and Staff
Which Jackson-Stops and Staff office has the most reviews?
Teddington has the most, with 874 reviews rated 4.9 out of 5, followed by Dorking with 331.
Where are the Jackson-Stops and Staff offices?
The two Jackson-Stops and Staff offices, by town:
- Dorking: 279 High Street, Dorking, Surrey, RH4 1RL
- Teddington: 36 High Street, Teddington, Surrey, TW11 8EW
Has Jackson-Stops and Staff won any awards?
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
