5/5
GoogleI received a great service from Veronika Zidulina who has been helping me with the flat search. Veronika was very proactive in contacting me regarding the new properties, additionally she is very friendly and professional.
Trusted Agent profile · Surrey
Verified
Jackson-Stops and Staff estate agents in Teddington and Dorking
★★★★★
1,205 reviews across 2 offices and 2 platforms
Jackson-Stops and Staff has two offices, in Teddington and Dorking (Surrey). Together they have 1,205 reviews on two platforms, rated 4.9 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
Recently JSS sold my house near Reigate: quite a difficult house to sell as it was quite quirky in character - a one-off! The added difficulty was the general ...Read all 2 from sellers
Landlords1 review
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
Tenants1 review
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
Our offices
Jackson-Stops and Staff's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jackson-Stops and Staff office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleHelpful, punctual and efficient.
5/5
GoogleEven though I ended up finding a property elsewhere, Katie G. was helpful during my search, she followed up throughout the process and she was super friendly!
5/5
GoogleI appointed JS because they gave me confidence that this was a team who would listen well and respond quickly to my needs. They have. As a result our flat has been refurbished and a tenant installed who I know will be in good hands.
5/5
GoogleExtremely fast turaround and accommodating. Great experience.
5/5
GoogleWe have been experiencing a very good level of service with JSS / Richmond Office, since our father first let the flat at Lichfield Court, more than 20 years ago
5/5
GoogleSophie at the Richmond branch is a star, she's really professional and walks the tight rope between representing her clients brilliantly - best agent we've worked with by far! Thanks.
5/5
GoogleFantastic service! They are really quick to respond and are helpful throughout your whole search journey. Thank you Charlie!
5/5
GoogleSophie is a great consultant who always brings a positive attitude to work. Showing a continuous thirst for find a best solution. she turned into a shining star in my house search I would recommend her as a valuable asset in your house search.
5/5
GoogleI'd like to compliment Katie Goodman on the excellent and prompt service as I am in process of renting a flat locally in Richmond and she is assisting me in the process.
5/5
GoogleCharlie handles with professionl manner. He has provided a good letting service.
4/5
GoogleRating only, no written review.
5/5
GoogleI have been using this firm for almost 10 years to rent out properties. Though individuals change over time, there is a consistent positive can-do approach to managing me as their client. I aim to continue to use Jackson-Stops. They also provide advice on the rental market.
5/5
GoogleI have had a great experience with Jackson-Stop Richmond. I've experienced a great service by Charlie Southall. He is always helpful and full of information regarding properties I've been looking for. I highly recommend!
5/5
GoogleWhere do I start? Charlie’s ability to make what is an ordeal into a seamless and enjoyable occasion is incredible. We were trying to find a house, Charlie found us a home.
5/5
GoogleI've recently worked with Katie at Jackson- Stops Richmond to secure a property to Let and she's been really helpful throughout; from the initial viewing through to paperwork, she's been very quick to come back to me on any questions and lovely to deal with generally. A good experience in a busy time for rentals.
5/5
GoogleCharlie was instrumental in securing our offer despite the offer having been decided over a weekend. He was transparent and made sure we were well informed throughout the process and provided help wherever possible to help secure our new home quickly. We were extremely grateful for his help and are now happy with our new home.
5/5
GoogleI've had a couple of show arounds with Jade and Tom - great, efficient service all around.
5/5
GoogleI was relocated with my job a few weeks ago and Jackson-Stops Richmond done a fantastic job in helping me find a property. Being from out of London their knowledge of the area is what really impressed me the most, we managed to view, get an offer accepted and move in all within a week!. Couldn't thank Jade enough.
5/5
GoogleThe team at Jackson Stops have been amazing in helping us find a great property to rent. Tom and Jess were brilliant, very professional and helpful. Thank you very much for such a great service.
4/5
GoogleSophie was wonderful - very warm, personable and helpful. I eventually did lease the flat and it was great for what I wanted at the time. I would definitely recommend Sophie as an agent.
5/5
GoogleNoah and Tom are the best! So helpful and amazing team. This is the best agency! Thank you!
5/5
GoogleWe have been searching for a flat to rent for my family and I during this difficult period with shortage of available rental stock. Katie at Richmond branch has been amazing with her continuous communication and regular updates with us.
5/5
GoogleWe contacted Jackson-Stops about a sought-after property being advertised and Charlie did a great job supporting us from the initial viewing to the final moving in. He was very responsive and professional throughout the process. We would highly recommend Charlie and Jackson-Stops.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jackson-Stops and Staff
Which Jackson-Stops and Staff office has the most reviews?
Teddington has the most, with 874 reviews rated 4.9 out of 5, followed by Dorking with 331.
Where are the Jackson-Stops and Staff offices?
The two Jackson-Stops and Staff offices, by town:
- Dorking: 279 High Street, Dorking, Surrey, RH4 1RL
- Teddington: 36 High Street, Teddington, Surrey, TW11 8EW
Has Jackson-Stops and Staff won any awards?
Yes. In The Trusted Agent 2026 awards, Teddington won Platinum.
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Send Jackson-Stops and Staff a message.
