5/5
GoogleReliable, helpful and fantastic estate agents. My partner and I had the privilege of working with Veronika who was nothing but helpful, due diligent and generally made the whole process of renting pleasant. …
Trusted Agent profile · Surrey
Verified
Jackson-Stops and Staff reviews in Teddington and Dorking
★★★★★
1,205 reviews across 2 offices and 2 platforms
Jackson-Stops and Staff has two offices, in Teddington and Dorking (Surrey). Together they have 1,205 reviews on two platforms, rated 4.9 out of 5 overall.
1,200
Reviews on Google
All 2 offices
5
Reviews on The Trusted Agent
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
Recently JSS sold my house near Reigate: quite a difficult house to sell as it was quite quirky in character - a one-off! The added difficulty was the general ...Read all 2 from sellers
Landlords1 review
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
Tenants1 review
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
Our offices
Jackson-Stops and Staff's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jackson-Stops and Staff office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI walked into the Richmond branch looking for a long term property when I was warmly greeted by Veronika. She patently listened to my requirements and promptly shared listings which matched my search criteria. The best part about working …
4/5
GoogleWhen I called Jackson Stops Richmond after second ringing Charlie did pick up the phone and we had a pleasant discussion about what I was looking for and which property I wanted to check. He was extremely professional throughout the …
5/5
GoogleDealt with a number of Real Estate Agencies while looking for a flat in Richmond, and Jackson-Stops was by far the most professional. Not only did they exceed my expectations in terms of the level of service, and …
5/5
GoogleWe have received impeccable service from the team at Jackson-Stops Richmond. At the viewing, Tom was very patient and honest when answering all of our questions, and was very knowledgeable. Cody, who we had been liaising with has also been …
5/5
GoogleI have rented my property out with the Jackson Stops Richmond team for years and always received excellent service, follow up and assistance. The team has been particularly helpful and understanding with my recent rental bearing in mind I'm …
5/5
GoogleWe contacted Jackson-Stops Richmond about an advertised rental property. Charlie phoned us straight away and arranged a viewing. Sadly the property was not what we were looking for but the agency is in continuous contact with us to find our …
5/5
GoogleMy partner and I have had a great experience with Jackson-Stops Richmond! The whole team was really helpful and responsive with all of our questions and requests, and in particular Jade was an amazing agent. She was very clear and helpful …
5/5
GoogleWhilst looking for a flat to rent, I met with Chloe Williams at a particular property in Richmond. I found her to be warm, friendly and professional. I subsequently met her at her office where she kindly helped me with various forms. …
Agent replied · 23 October 2024
Dear Bobby, We really appreciate you taking the time to leave such lovely comments about Chloe. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
GoogleI paid the full year's rent on 22 August - a huge expense for a student, but certainly an asset for the agency. I hoped that the agent's support would reflect my commitment. Unfortunately, when I got the keys to my flat on 31 August （It's …
Agent replied · 23 October 2024
Dear Robert, We really appreciate you having taken the time to post this review. The team will be working with you to ensure that your stay is enjoyable and if we can be of any further assistance, please do get in touch. Kind regards, Asma
5/5
GoogleMy first impression with Jackson-Stops Richmond is good. Charlie Southhall contacted me and arranged viewings just one day after my online enquiry. It's quick and made me feel valued as a potential tenant. Although I don't consider looking for a flat in Richmond anymore, I recommend this friendly agency!
5/5
GoogleChloe has been amazing in my property search, so professional and compassionate.
Agent replied · 26 August 2024
Dear Jonnie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team
5/5
GoogleGreat service to help us find a rental - all smooth and kept in track by Chloe who was beyond helpful at all time
Agent replied · 26 August 2024
Dear Colin, Thank you for your kind comments regarding Chloe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
1/5
GoogleCalled them every 2 days, gave my information and let them know that I am still waiting and after 2 weeks of not returning to my calls, they are letting me know that the house is gone.. That is simply brilliant..
Agent replied · 26 August 2024
Dear Can, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
5/5
GoogleSold my house with William and the service he provided was second to none. What a great guy, was well informed through the whole process. Sensational.
Agent replied · 26 August 2024
Dear Megan, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI recently had the pleasure of working with Chloe in my search for my first solo flat, and I couldn't be happier with the experience. From the very beginning, Chloe was prompt in her responses, always making herself available to answer any questions and address any concerns I had. Her attentiveness to my needs and preferences made the entire process smooth and stress-free.What truly sets Chloe apart is her genuine helpfulness. She went above and beyond to ensure that the process was smooth. I am now happily settled in my new flat, and I have Chloe to thank for that. For anyone looking for an estate agent who is professional, attentive, and truly dedicated to helping you find your perfect home, look no further than Chloe. She is a true gem, and I wholeheartedly would recommend her to anyone. Thank you, Chloe, for making my first solo flat renting experience a fantastic one!
Agent replied · 26 August 2024
Dear Crystal, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chloe. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat company.
5/5
GoogleThank you so much for all your help!!!
5/5
GoogleThanks very much for your help,very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jackson-Stops and Staff
Which Jackson-Stops and Staff office has the most reviews?
Teddington has the most, with 874 reviews rated 4.9 out of 5, followed by Dorking with 331.
Where are the Jackson-Stops and Staff offices?
The two Jackson-Stops and Staff offices, by town:
- Dorking: 279 High Street, Dorking, Surrey, RH4 1RL
- Teddington: 36 High Street, Teddington, Surrey, TW11 8EW
Has Jackson-Stops and Staff won any awards?
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
