5/5
GoogleGreat team cheers
Agent replied · 16 June 2024
Cheers Malcolm, nice to work for you for a change.
Trusted Agent profile · Hertfordshire
Imagine estate agents in Bushey and Watford
★★★★★
589 reviews across 3 offices and 5 platforms
Imagine has three offices, in Bushey and Watford (two offices) (Hertfordshire). Together they have 589 reviews on five platforms, rated 4.6 out of 5 overall.
427
Reviews on Google
All 3 offices
119
Reviews on Facebook
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
41
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Imagine's three offices, most reviewed first. Each has its own page.
- Imagine Bushey66-70 High Street, WD23 3HE436 reviews · 276 on Google (4.7)5 in the last 90 days
- Imagine Watford (712 St. Albans Road)712 St. Albans Road, WD25 9NQ195 reviews · 151 on Google (4.8)0 in the last 90 days
- Imagine Watford (Block B Wilmington Close)Block B Wilmington Close, WD18 0AF1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Imagine, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Imagine office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleThe worst estate agents I’ve ever dealt with in 32 years of private renting!!! They use repair companies that don’t turn up or complete the maintenance properly. They favour the landlord & not the tenant (even when tenant has done nothing wrong). They assist in the Landlord retaining 95% of your deposit (when no damage or rent owed). I would never recommend or ever use the imagine group again!!! Companies like is this what has given Estate Agents bad reputations. It your a good tenant, DO NOT RENT WITH IMAGINE. YOU WILL BE RIPPED OFF!!
Agent replied · 27 August 2024
We totally refute those statements and suggest they are completely unwarranted. We would argue we repeatedly tried to explain the process of deposit dispute resolution, highlighted we have no control over it and that the process is totally independent and you simply refused to accept that reality. You’d think we had in some way benefitted from the fact your landlord made a claim for damages of which the Dispute system agreed. We don’t hold your money, we don’t get anything from the situation and we had no say in the outcome. Misguided reviews like this can give estate agents a bad name with no justification.
5/5
TrustpilotWe have had an amazing experience with…
We have had an amazing experience with Imagine Watford. Jamie dealt with the valuation of our property and the process moved very quickly from there. The marketing, photos and listing were all amazing and I am picky! The property was on the market the next day and we had accepted a great offer over asking within 3 working days. To top things off they also helped us find our dream home!! I cannot praise this team enough, thanks so much to Jamie, Jason, Nikki and Glenn (and anyone else I've missed)!
5/5
FacebookKelly and the lettings team have always been superb , helpful , and brilliat in every way thank you kind regards gary van praagh
1/5
TrustpilotI am a Landlord
I am a Landlord, after non recept of June and July's rent, Imagine allowed the tenant to remain for 2.5 months rent free. In the end security deposit was recovered but no rent for July and additional £420 taken from deposit. Am in deficit, and imagine did not pro actively aim to retrieve rents due but allow for the tenant to live free of charge. In the end spent over £3,000 to redecorate and another £420 for repairs and cleaning. Has put me into debt. Imagine simply allowed the tenant to take full advantage of the situation.
5/5
TrustpilotImagine Bushey
I approached 3 agents to sell my house in March 2024 and it came down to a choice between Imagine and Churchills. I'd bought through Churchills and thought I'd sell through them but I was incredibly impressed by Jamie when he came to value the house and his thoughts on selling the house. So much so that I changed my mind and instructed Imagine to sell my house. I haven't regretted that decision one bit. Whether I was dealing with Jamie, Ashley, Amir, Amy or Katie I cannot fault them for their helpfulness and attention to detail. I'd recently witnessed the awful consequences of a conveyancing solicitor recommended by an unrelated estate agent and decided I'd chose my own. I wanted Graham Smith Property Lawyers only to find my buyer had already secured their services. I went with Alan Bultitude of St John's Property Lawyers. Again, I can't recommend these solicitors highly enough. Imagine matched me with a first class buyer which meant a smooth and relatively stress free sale that completed before the end of July 2024. Thanks again for all your help and I have no hesitation in recommending Imagine Estate Agents.
1/5
GoogleI just had a call from pushiest, rudest and most unprofessional agent imaginable. Essentially telling me if I don’t see their mortgage broker I can’t go to the viewing. I just hope this isn’t a reflection of the rest of the team there.
5/5
GoogleAmir is fantastic. We used him when purchasing our property and also to sell our home. He was extremely helpful, knowledgeable, always there to help and guide us through the process.
Agent replied · 27 August 2024
He is a top guy, thanks for recognising.
5/5
TrustpilotI mainly dealt with Katie once we had…
I mainly dealt with Katie once we had accepted an offer on our property. She was honestly amazing. Responded to my emails quickly, picked up the phone when needed and kept me updated. Things were a little touch & go with the buyer at times, Katie was amazing at keeping me calm! We managed to exchange and complete within 3 months, which I think is amazing in the current climate! Thank you so much! x
5/5
GoogleThank you and well done to the WD25 Branch. Your professional approach has ensured a smooth path to our Exchange and Completion stages. Thank you in particular to Paul Markey who was always prepared to go the extra mile to help us.
Agent replied · 16 June 2024
Pleasure to have helped
2/5
TrustpilotNot a happy customer
When we first started using this company to rent our property, they were quite good. But six years on and the quality of work declined dramatically. We had a difficult time communicating with them at time. They hardly ever call you back if leave a message and request a call back. Some agents are rude. I was happy with the account department and over the years they were helpful and prompt. The letting team are impatient and a big let down. Just in a hurry to rent it to the first person comes along. They used to show the place to people individually but now a days they arrange a viewing day and bring a few people. To me this doesn’t give the agent enough time with each viewer to explain or know them a little. Basically the landlord doesn’t matter anymore. Apart from one person, the rest of the sale team were not polite and quite patronising at times. I don’t recommend this branch at all. Our special thanks to Drew. He was amazing.
1/5
TrustpilotFind someone else
Don’t even bother with this useless agent, recent experience has shown very poor communication and co operation within a property chain. AVOID AVOID AVOID
5/5
GoogleThis is to say thank you to Tamara, she’s been very professional and helpful, I'm now happy that I’ve singed the agreement and ready to move in 🤩 …
Agent replied · 16 April 2026
We hope you are as happy in your new home Nass.
1/5
GoogleIf you are tenant renting trough this agency, be sure after signing contract, you will be completely ignored no matter your problem is with the apartment.They just don't care and show you closed door immediately. …
5/5
GoogleGood 👍 service and excellent 👌 …
Agent replied · 16 June 2024
Thank you 🙏🏼 …
5/5
GoogleGreat team of professionals with excellent customer service! Special thanks to Dawid and Katie for their support and help.
Agent replied · 16 June 2024
Thanks Edyta, we will pass on your positive comments to the team.
5/5
GoogleFantastic from beginning to end in helping me move, many thanks and highly recommended! Big shout to Ellie as well for being a star throughout the process!
Agent replied · 16 June 2024
Thanks Thomas, pleasure to work with you.
5/5
GoogleDan was fantastic, always keeping us up to date. Would highly recommend him and the company
Agent replied · 16 June 2024
Thanks Richard, good working with you.
5/5
GoogleNo words can describe how amazing Ashley & his team are! Friendly, courteous but above all professional. Efficient & quick to get the job done. Cannot thank them enough
Agent replied · 16 June 2024
Great to hear, thank you.
5/5
GoogleI can’t thank Sophie enough for her dedication in helping us find our new home 😊 she was great from our search till we were settled and warm at home. We had a fantastic experience! Second time renting our place with Imagine. …
Agent replied · 16 June 2024
Thanks Cindy, happy to hear Sophie was on top form as usual.
5/5
GoogleSophie Allum provided exceptional service, demonstrating professionalism and expertise throughout the entire process.
Agent replied · 21 June 2024
Thank you, we hope you will be happy.
5/5
GoogleBoth Paul and Katie made the whole experience a positive one. Always available, to the point and managed my purchase very professionally.
Agent replied · 21 June 2024
Thanks Jacky, enjoy your new home.
5/5
GoogleHuge thank you to Dan Conroy! He got to know us and what our requirements were and found us the perfect property! We really couldn’t have done it without him and I would recommend anyone looking for a property to get in touch with him!!
Agent replied · 16 June 2024
Thanks Molly, here’s hoping you have a pain free transaction and are soon enjoying your new home.
5/5
GoogleI've used Imagine twice now, and to be honest, going back to them for the second time was a no brainer! Ashley has been nothing short of fantastic, getting me a great price for my home, and maintaining great and transparent communication throughout the process. I value this as I like details! I would not hesitate to recommend Ashley should you need someone safe and reliable to sell your home! Thanks Ashley! :-)
Agent replied · 16 June 2024
Great strap name, great analysis, great review. Thanks. ☺️
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Imagine
Which Imagine office has the most reviews?
Bushey has the most, with 436 reviews rated 4.5 out of 5, followed by Watford (712 St. Albans Road) with 195.
Where are the Imagine offices?
The three Imagine offices, by town:
- Bushey: 66-70 High Street, Bushey, WD23 3HE
- Watford (712 St. Albans Road): 712 St. Albans Road, Watford, WD25 9NQ
- Watford (Block B Wilmington Close): Block B Wilmington Close, Watford, Hertfordshire, WD18 0AF
Has Imagine won any awards?
Yes. In The Trusted Agent 2026 awards: Imagine, Bushey won Gold; Imagine, Watford won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
