Trusted Agent profile · Hertfordshire

Imagine estate agents in Bushey and Watford

4.6

★★★★★ Excellent

589 reviews across 3 offices and 5 platforms

www.imagine-group.co.uk

Imagine has three offices, in Bushey and Watford (two offices) (Hertfordshire). Together they have 589 reviews on five platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

427

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

119

Reviews on Facebook

All 3 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 3 offices

The Trusted Agent logo

2.0 / 5

1

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

41

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Imagine's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Imagine, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 427 reviews on Google only. Show every review

5/5

Google

We had the pleasure of dealing with Ellie, and she couldn’t have made our move easier. Everything was clearly communicated, and any questions or problems that we had along the way were dealt with immediately and with the utmost care. It was a lovely experience!

Adrija · 21 September 2026 · Imagine Bushey

Agent replied · 12 October 2026

Hi Adrija, Thank you for your lovely feedback. We’re so pleased to hear your move was made easier by clear communication and that any questions or issues were dealt with quickly and carefully. Alex, Foxtons Bushey Estate Agents Get it done with London’s number 1!

1/5

Google

This is my life’s 1st house and the seller didn’t give it cleaned. when i tell agent they told me its not our job. But if you got the keys from seller you should check the property been cleaned or not. And The buyer will facing any problems after giving keys or not. But now no response said I’m on holiday and reply ‘cleaning is not our job’. I have to book a professional cleaner for that and charged 200£ for full deep cleaning the house. Also when i have been informed for keys they didn’t give it on house address. just call me and say take it from office. Why bcs its not a big house and big deal for them. They just got their comission and that’s it. Next time Never buy any property from them. Not getting any respond yet. Very very disappointed.

Patel · 21 September 2026 · Imagine Bushey

Agent replied · 12 October 2026

Hi Patel, We’re sorry to hear about your experience and that our service did not meet expectations. If you would like us to look into this, please contact us at Social@foxtons.co.uk with more details. Alex, Foxtons Bushey Estate Agents

2/5

Google

Had two viewings scheduled for today (Thursday) at 17:30 and 18:00 which were booked in on Tuesday. Me and my partner turned up early since we were coming from London and didn’t want to hit any traffic. 17:30 comes along and there’s no sign of any estate agent, I texted his number and called twice with no response. I called the office and they can’t get a hold of him so was told he was likely driving. I then get a call from the office a few minutes later to then be told the estate agent that was due to show us the properties is not in today. Extremely unprofessional behaviour, very frustrating for me and my partner as it has been a waste of our time! Will be avoiding foxtons for the foreseeable future as this is the second time we have had an issue with foxtons (albeit a different branch previously) very disappointing for such a well known company!!

Milica · 12 September 2026 · Imagine Bushey

5/5

Google

Rating only, no written review.

Freshta · 12 September 2026 · Imagine Bushey

Agent replied · 12 October 2026

Hi Freshta, Thank you for the 5-star rating. We really appreciate your feedback and support. Alex, Foxtons Bushey Estate Agents Get it done with London’s number 1!

5/5

Google

Thank you Drew and team ! - A very professional service. The Bushey team kept us updated and supported throughout the transaction. Thoroughly recommended !

David · 12 August 2026 · Imagine Bushey

Agent replied · 12 October 2026

Hi David, Thank you for your feedback. We’re pleased to hear our team provided professional support and kept you updated throughout the process. We appreciate your recommendation. Alex, Foxtons Bushey Estate Agents Get it done with London’s number 1!

5/5

Google

I had the pleasure of working with Josh for my house sale. He was professional throughout the entire process and always on hand whenever I had a question. He is truly a stand-out professional who made the experience seamless

Chris · 15 April 2026 · Imagine Bushey

Agent replied · 12 October 2026

Thanks for the review. We’re glad our team delivered a smooth, professional service and was always on hand to help. Sophie, Foxtons Bushey Estate Agents Get it done with London’s number 1!

5/5

Google

I had a great experience with Luca as my estate agent. He was professional, friendly, and very helpful throughout the whole process. Luca was always quick to respond to my questions and made everything clear and straightforward. I really appreciate his support and would definitely recommend him to anyone looking for a reliable estate agent.

Evans · 16 March 2026 · Imagine Bushey

Agent replied · 16 April 2026

We’re happy to hear the process felt clear and supportive from start to finish. Thank you for leaving such a positive review. Sophie, Foxtons Bushey Estate Agents Get it done with London’s number 1!

5/5

Google

fantastic customer service 👏🏻 …

Sam · 16 January 2026 · Imagine Bushey

5/5

Google

I’m more than happy with the customer service offered by Foxton’s in particular the warm spirited Josh Cassidy who from the beginning of my enquiry into a property listed has been professional and personable helping me to feel positive during the process. He was knowledgeable, transparent and a step by step guide to success, very grateful.

Amanda · 16 January 2026 · Imagine Bushey

1/5

Google

Never answer any calls

Jazz · 27 October 2025 · Imagine Bushey

5/5

Google

I first met Amir when he came to give me a free valuation for my own home in July 2024 which was a pleasant and straightforward experience. After that, I was in the unfortunate position where I had to sell my mother's home after her passing. I then worked with Jamie who gave me an excellent fixed price to sell the property. I then worked with Rory to secure a sale several weeks later with a pre-verified first time buyer. Katie, from sales progression then worked with me and my solicitor right through to exchange and completion. She was terrific and kept in touch throughout the process, despite a very challenging buyer's solicitor. I trust the company and the employees and felt they had my best interests at heart throughout.

Stephnie · 14 March 2025 · Imagine Bushey

1/5

Google

Absolutely unacceptable experience with Estate Agent’s Paul.They misrepresented the property my daughter purchased, advertising it as semi-detached when records confirm it is a terraced house. There is a clear evidence, they refuse to acknowledge their mistake. This misrepresentation has caused significant financial loss, as she would have made a different purchasing decision had she been given the correct information.Avoid this agency if you value honesty and professionalism.

N · 5 March 2025 · Imagine Bushey

5/5

Google

Can't recommend Rory enough! He sold my property in less than a month, securing over 40 viewings. His advice was spot-on, and communication was excellent throughout the process. I highly recommend for anyone looking to sell quickly and efficiently!

Sneha · 24 February 2025 · Imagine Bushey

1/5

Google

PLEASE DO NOT USE THIS ESTATE AGENT! Imagine bushey were the estate agents I had to use to purchase my property. From the very beginning, things did not go to plan. I found Kelly (head of new homes at imagine Bushey) to be extremely difficult to work with. Recommending a horrible law firm (which I felt fourced to use, as when I explained that I would like to shop around, she became hostile, and did not want to work with anyone else, exclaiming to me that "in this industry you get what you pay for"). Unfortunately, I found her genuinely unhelpful, and I ended up speaking to Jamie at Imagine for all of my enquiries. Who unfortunately was as unprofessional as her, making numerous spelling mistakes forgetting to respond and again being generally unhelpful. I eventually did meet both of these people when I (eventually after over 6 months) exchanged on my property. They had very little to say, and they wanted me to just sign the documents. When I pointed out the issues with the property, most importantly, that it hadn't even been cleaned (there was thick dust and paint on all of the surfaces and piles of dirt in all of the corners). Again, they had nothing to say, other then please sign here, and we had "the girls" clean the apartment before you arrived. After my purchase, there has been no after care, no contact at all. I would highly recommend against using imagine Bushey!

Troy · 28 October 2024 · Imagine Bushey

5/5

Google

The letting teams, Prudence, Jemma and Tamara were really professional and dealt with everything efficiently! Thanks to the team for all your hard work. Jean

Jean · 12 October 2024 · Imagine Bushey

Agent replied · 21 June 2024

Thanks Jean, the team enjoyed working with you.

5/5

Google

Impeccable experience with the Imagine Property Group as first time buyers. Paul Markey and Kelly have been great. Many thanks

Somer · 12 October 2024 · Imagine Bushey

Agent replied · 21 June 2024

Good to hear that, thanks for the review.

5/5

Google

Have had a very positive experience selling my property with Imagine (Watford branch.) Jason was amazing throughout the process. His excellent communication, advice and professionalism made the journey so much easier. Have rented my property with the Lettings Team for several years and would highly recommend both the sales and lettings team at Imagine, Watford.

Sarah · 12 October 2024 · Imagine Bushey

Agent replied · 21 June 2024

Thank you Sarah, we really try to deliver quality on all sides of the business and this review gives confidence we are succeeding.

5/5

Google

Great service received from Sophie Allum, letting consultant at Imagine, Bushey office. Sophie was phenomenal right from the beginning. From arranging a short notice viewing, to dealing with some unforeseen issues; Sophie has worked tirelessly to ensure all parties were happy. Refreshing to find an agent who can work in harmony with both tenant and landlord. This included out of hours emails to keep us posted. The information she shared was always professional, well detailed and transparent. We are delighted to have used Imagine to rent this property, and that is thanks to Sophie. She has an exemplary work ethic, is a real people person and an absolute asset to the company. Thank you, wholeheartedly for helping our family come together. Just in time from Christmas as well. Sophie, you are a star.

Alisha · 12 October 2024 · Imagine Bushey

Agent replied · 21 June 2024

Thanks Alisha, lovely review and Thanks for valuing her so highly - as we do.made a Sophie’s day.

5/5

Google

Had a great experience with Sophie Allum at Imagine Bushey. She was really helpful with my moving process and trying to find me a new home, constantly communicating and making sure I was kept informed with all the progress of my move. Really made me feel at ease with the whole process!

Zoë · 12 October 2024 · Imagine Bushey

Agent replied · 21 June 2024

Thanks Zoe, lovely feedback that made Sophie very happy.

5/5

Google

Imagine have been absolutely fantastic, super accommodating, helpful and transparent throughout our buying process so far. Big thanks to Paul and Katie for great service.

Sophie · 12 October 2024 · Imagine Bushey

Agent replied · 12 October 2026

Pleasure to help you Sophie, thanks for the review.

1/5

Google

The worst estate agents I’ve ever dealt with in 32 years of private renting!!! They use repair companies that don’t turn up or complete the maintenance properly. They favour the landlord & not the tenant (even when tenant has done nothing wrong). They assist in the Landlord retaining 95% of your deposit (when no damage or rent owed). I would never recommend or ever use the imagine group again!!! Companies like is this what has given Estate Agents bad reputations. It your a good tenant, DO NOT RENT WITH IMAGINE. YOU WILL BE RIPPED OFF!!

Leila · 12 October 2024 · Imagine Bushey

5/5

Google

Amir has been an absolute star in helping up sell our retirement property. We previous listed with a different agent but decided to make the switch to Amir and his team who secured a lot more viewings and an offer really quickly. He provided us with a wealth of information and guidance through the process, helping us navigate a swift sale. It was refreshing to work with someone who didn’t think the only way to sell is to reduce the price. The support progressing through to completion was also excellent, Katie did a lot of the driving to ensure we completed within our desired timeline. We can’t thank Imagine enough for all their help, we would thoroughly recommend Amir and his team.

Terri · 12 October 2024 · Imagine Bushey

Agent replied · 27 August 2024

That’s a lovely review, thank you Terri and best of luck for the future 🙂 …

5/5

Google

Great service. Would recommend. Amir was so helpful start to finish.

Alex · 12 October 2024 · Imagine Bushey

Agent replied · 21 June 2024

Thank you 😊 …

5/5

Google

One of the best agency I have dealt with. They are friendly, nice and helpful! Thank you so much for finding a nice place for us Imagine! My Best, Lilla & Balazs

Pataki · 12 October 2024 · Imagine Bushey

Agent replied · 21 June 2024

That’s great to hear, thank you for your custom.

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Questions about Imagine

Which Imagine office has the most reviews?

Bushey has the most, with 436 reviews rated 4.5 out of 5, followed by Watford (712 St. Albans Road) with 195.

Where are the Imagine offices?

The three Imagine offices, by town:

Has Imagine won any awards?

Yes. In The Trusted Agent 2026 awards: Imagine, Bushey won Gold; Imagine, Watford won Trusted Agent.

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