1/5
Disgusting treatment of a mother and child.... Now left homeless!!!!!
Trusted Agent profile · Hertfordshire
★★★★★
589 reviews across 3 offices and 5 platforms
Imagine has three offices, in Bushey and Watford (two offices) (Hertfordshire). Together they have 589 reviews on five platforms, rated 4.6 out of 5 overall.
427
Reviews on Google
All 3 offices
119
Reviews on Facebook
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
41
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Imagine's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Imagine, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Disgusting treatment of a mother and child.... Now left homeless!!!!!
5/5
fanatastic team, claire ,angie,scott ,kelly and mark very good. they are efficient and prompt but warm and friendly too. highly recommend them
5/5
Rating only, no written review.
4/5
Nice agency and nice staff, very helpfull and kind! We rent an house, and it's very nice!
5/5
I visited the Imagine Bushey branch to inquire about renting a property. The staff were really professional and knowledgable, and went out of their way to find properties that would exactly match my requirements. I would definitely recommend them.
5/5
Simply outstanding! We started with another local agent that was very friendly but wasn't getting any traction. We switched to Jason Baker and his team - yes TEAM (as opposed to a bunch of individuals) and they totally delivered everything they said they would, plus more. We felt that we had the entire branch working for us, not just an individual. Communication & updates were excellent and they dealt very well with our inept solicitors firm. Very professional team. I would recommend. Thank you!
5/5
We have had a pleasant experience buying a home through Imagine. The entire process was quite well managed with polished professionalism clearly reflecting at every stage. What makes us particularly happy is the clarity and transparency with which every step was handled - right from the first viewing up to the exchange of contracts. We are first time buyers and therefore were not too sure of the intricacies involved but friendly advice and guidance from Imagine was quite forthcoming and that went a long way towards instilling the necessary confidence. Our heart-felt gratitude to Imagine for helping us buy our first home. We would definitely recommend Imagine to all home buyers.
5/5
I have no qualms in pointing out when things are; incorrect, over-priced or where service is sub standard. So it is fair to do the same when things are the opposite. Josh on the lettings side is "extremely" good and an a real asset to Imagine and the WD25 office. He is patient, has a "nothing is too much trouble" attitude, is knowledgeable and always maintains a high level of professionalism...he follows through on absolutely everything. Something that sadly cannot be said of the other branches all the time. It is no understatement to say that whilst Imagine are by far from being truly competitive on all areas, it is Josh (and indeed Aaron and Tej) at the WD25 office that have kept me with them. My existing agent who is cheaper in all respects and in some cases does not charge at all for services and with whom I have dealt with in other areas of London for many years has now branched out services in to the Watford area BUT I will, certainly for the moment, be sticking with Josh at Imagine. Lastly I have to add that continuity is key and I always know where I am with Josh on lettings and on the sales side both Aaron and Tej. Well done and "thank you very much to all at WD25".
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
The customer service at Imagine and from Jason was really first class, I always knew where we were with things and no matter what came up on our side Jason and Imagine helped us get through it. Throughly recommended! Thanks Jason, Thanks Imagine
2/5
Single worst experience of an estate agent ever. Unqualified, rude, inexperienced and lacking in all customer service. Perfect example that anyone can open an estate agency with little or no knowledge. Jason Baker had little experience as an estate agent and has only been an estate agent for a couple of years and the organistion carries no real accreditations. I encourage anyone thinking of using them to look elsewhere to at least an accredited agent with some experience. They seem great at blowing their own trumpet but have little if anything to back up their claims
Clearly the ranitings of an embittered rival (we know who you are) and such a shame the Google system allows this kind of competitor damning to happen. You have immediately given yourself away describing Jason as rude, which of all the utter drivel here is the most ridiculous comment you came up with. Genuine clients please ask to see our accreditations any time, any where
5/5
We chose Imagine to market our house after speaking to Jason. He came across as pro-active,and passionate about the company. Once on the market Jason and his team, Matt & Aaron lived up to our expectations and we had an influx of viewings initially, followed by a steady flow until we were under offer. Always polite and professional I wouldn't hesitate to recommend Imagine.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bushey has the most, with 436 reviews rated 4.5 out of 5, followed by Watford (712 St. Albans Road) with 195.
The three Imagine offices, by town:
Yes. In The Trusted Agent 2026 awards: Imagine, Bushey won Gold; Imagine, Watford won Trusted Agent.
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