Trusted Agent profile · Northamptonshire
★★★★★
2,102 reviews across 7 offices and 5 platforms
Howkins and Harrison has seven offices, in Northampton (two offices), Towcester, Rugby, Daventry, Atherstone and Ashby-De-La-Zouch (Northamptonshire). Together they have 2,102 reviews on five platforms, rated 4.8 out of 5 overall.
1,288
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
2
Reviews on Yell
All 7 offices
810
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Howkins and Harrison's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Howkins and Harrison, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Howkins and Harrison and its branches won awards at The British Property Awards in seven years, most recently 2025.
British Property Awards winners in seven years, the group and its branches: 2025, 2024, 2023, 2022, 2021, 2020, 2019.
2025 2 Gold and 1 Bronze across two branches The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent Service
Karen and the other staff where all extremely helpful. Coming out to unlock when we needed them and making sure progress on buying the house was continuing. A very friendly and thorough service- highly recommended.
Thank you so much for your kind words - we've passed your feedback on to Karen and the other staff. Enjoy your new home!
3/5
TrustpilotPurchase of a house:
Purchase of a house:Generally we have low opinions of estate agents, so its very brave of this agent to ask for our review! This is our personal experience for this purchase, so might not reflect everyone else's experience of this agent. We have made 4 purchases and 4 sales so have some relevant experience in this arena.Positives: For the offer process and after our offer was accepted the office team were brilliant, very helpful and prompt in answering enquiries, this continued right through until exchange - in this area we would have provided 4 maybe 5 stars without hesitation except for a big issue. On final our inspection the house was found to have massive hole in the floor, we were not told about this although it was known about. When we tried to renegotiate the agent was rather rude, which let down the scoring here.Negatives: What let everything down was the viewing experience. The person (although pleasant) sent to conduct the viewing had, or offered no information whatsoever about the property. As an potential customer this left us with the thought "if we had paid for this agent to sell OUR house would we be happy?" as there was no "Upselling" or attempt to "sell" the property and obtain the highest possible price. So as a selling agent we think there is room to improve. On the final viewing (when we found the hole in the floor) we were met with a similar negative experience, feeling fobbed off and been a nuisance.Secondly the house was marketed well before is was legally ready to sell, resulting in a long delay in the purchase. The house Title was not correct, the vendor did not have the right authority to sell and there was a charge (mortgage) on the property that was not revealed until the last minute. Therefore as an agent they should have applied proper checks and advised the seller and purchaser of this at an early stage.Summary:If you are a buyer then you will find an average agent so not a problem, and you might get a good deal as there is no "up-selling" going on! But you have to take a big leap of faith all is well and do a lot of homework yourself. Don't expect a car salesman's welcome and charm at the property either! As a seller we would probably ask them for a valuation, but would be really insistent we would be paying for them actually do the salesman's part in the "selling of our house" before using them as a selling agent.As we first said, this was our experience and might be unique, so give them a try but make sure you are clear on what you expect.
Thank you for your review. It’s an interesting one because this was a complicated sale as the vendor was incapacitated and various issues relating to the property and charges arose during the purchase process and this caused unforeseen delays. The issues were unknown to the trustees and us until they were brought to our attention by the solicitor and most of which could not have been pre-empted by the seller or by us.The property was described as needing ‘full modernisation and refurbishment’ as the house was partially derelict. Unfortunately, we were not aware there was a hole in the floor when we carried out the viewings as there was still a fair amount of furniture and personal belongings still to be cleared from the property. This property was very popular with potential buyers and we quickly had a total of 38 viewings over several afternoons and mornings and we then went to a sealed bid process. During the viewings, because of the level of interest, the object of the exercise was to meet and greet and offer a friendly and professional approach to each individual viewer. We are sorry that you feel this fell short of your expectations. Every potential purchaser was greeted with a set of details, a pre-printed information form with guidance on how they should present their offer and the information that we required prior to the sealed bid closing date.We didn't feel there were holes in our process for the sale of this property, so again we apologise that you felt there were. We do really appreciate your open and honest feedback and we’ll take it all onboard to help us in continually improving our service. We hope you are happy in your new home.
5/5
TrustpilotGreat service and friendly helpful…
Great service and friendly helpful team, would recommend
Thank you very much. Best wishes
5/5
TrustpilotGreat experience with this agent
Great experience with this agent, from the first viewing through top completion, would like to highlight Christopher Ollrenshaw who was extremely good at ironing out both vendor and solicitor related issues along the way.
Thank you so much, we're so happy you are pleased with our service!
5/5
TrustpilotWould recommend
Can not fault the team at Towcester and their help and direction with my house sale . Realistic and encouraging, marketing coverage was good as was quality of brochure and photos . If you are looking to sell or buy property I would not hesitate in recommending them
Thank you so much, best wishes
5/5
TrustpilotWhat an amazing estate agents
What an amazing estate agents! So professional from start to end. Fantastic photos of the property taken for marketing, frequent updates with regards to viewings and interest in the property and all staff members were on the ball and knew what was happening with the sale of my property. They took the stress out of selling our home. Would strongly recommend using this estate agents.
Thank you so much for your kind words Hannah. Best wishes.
5/5
TrustpilotGreat experience as purchasers from…
Great experience as purchasers from this agent
Thanks so much for your kind words, best wishes in your new home.
5/5
TrustpilotFabulous buying experience
Fabulous buying experience! We had hitches but all were resolved swiftly and in a kind and friendly manner.
Thanks for your kind words - we're so happy that you're pleased with our service!
5/5
TrustpilotGreat service when I sold my house
I sold my house through Howkins & Harrison in May 2018 and can recommend the firm without hesitation. Everyone I spoke to was friendly and helpful. David Clarke, who dealt with my sale, was exceptional. He was reliable and trustworthy and always followed up points promptly. He had a great sense of perspective and helped keep me calm when things got a bit tough-I really appreciated this! I couldn't have asked for more.
Thanks Leigh - we're so pleased that you are happy with the service we provided for you!
5/5
TrustpilotTo sell or let go to Howkins & Harrison
Having let my property with Howkins & Harrison for 5 yrs and enjoyed a healthy relationship with them I obviously wanted them to sell it and could not have had better service. David Clarke was efficient, professional and totally trustworthy, his help was invaluable. I would strongly recommend anyone to engage with this company
Thanks so much for this review, we're really pleased you're happy with our service. Kind Regards, Howkins & Harrison
5/5
TrustpilotChris was a very good mediator when in…
Chris was a very good mediator when in the final stages of our move everything became a little fraught .. He balanced his role looking after the seller and the purchaser.
We really appreciate your feedback - thanks so much for taking the time to leave us this review. Your kind words have been passed on to Chris!
5/5
TrustpilotAlways helpful and friendly staff…
Always helpful and friendly staff nothing too much trouble. Would recommend them first every time.
Thanks so much for your feedback! H&H Team
5/5
TrustpilotI have just sold my house with Howkins…
I have just sold my house with Howkins & Harrison and I have no doubts in highly recommending them to anyone who needs to sell their property. Trust me, they are not like the "usual" estate agents. The continued care and attention that I was given throughout the process of buying and selling was second to none. Not only do you get support from them individually, all the team are happy to help. Messages are received and responded to immediately. The attitude of the staff is impeccable. If you have a problem, a need or just reassurance, there is always somebody at hand to give that. Their knowledge and professionalism is first class, but, I believe, more importantly, they really do care. They are always on hand to speak to solicitors and other agents in the chain. Buying and selling houses is very high on the list of stresses of life but having Howkins & Harrison there for guidance and support is vital! I have to mention Michael Cruickshank who introduced me to Howkins & Harrison and took fabulous photographs of my property. Thank you so much Michael. Christopher Ollerenshaw was my main contact and he is the sweetest, kindest and the most professional man to have look after you when selling your property. Julie Tavinor was brilliant and always reassuring and, of course Ann who made my brochure look amazing. I'm sorry if I have forgotten to mentioned anyone else, and thank you again to the whole team. You've made the process of my move so much smoother, and I cannot thank you all enough. Finally, anyone thinking about selling their property, it is an absolute must that you contact Howkins & Harrison first.
Thank you so very much for your kind words Ley! It is our pleasure to be of service and we were so pleased to be able to help you with your move. We really appreciate you taking the time to leave us such a great review. Kind Regards, H&H Team
5/5
TrustpilotExceptionally professional & personal…
Exceptionally professional & personal service from start of enquiry up to finalisation of the purchase process.
Thanks so much for taking the time to leave this lovely review Giacoumi, we really appreciate it.
5/5
TrustpilotGreat service
Great service. Kept me updated all the way with my purchase. Even sorted out the solicitors when the solicitors didn’t seem to know what was going on.
Dear Mr and Mrs Crawford, thanks very much for this great review - we really appreciate it! Kind Regards, H&H Team
5/5
GoogleWhat an amazing service & professional team. They sold my home in just 10 days! It was all very easy & the team couldn't be more helpful. I would recommend them to everyone.
5/5
GoogleMartin at Howkins and Harrison is fantastic. He ended up project managing the whole chain in our traumatic moving experience even though he was our vendor's agent. Our agents were useless and disappeared when it got difficult. Martin took responsibility for making contact with all parties to ensure the transactions ultimately went through successfully. We were calling him St Martin by the end! He really does care about his clients and goes the extra mile. In our view he sets the standards that other agents should aspire to.
5/5
GoogleI was very impressed by the service from Karen at this branch. I had been getting fed up and disheartened with being sent irrelevant houses from other estate agencies but Karen really listened to what I liked and didn't like and on the third house I viewed she totally hit the nail on the head! I would thoroughly recommend this agency - and Karen!, for being so personable and professional!
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful dealing with our tenant and prompt handling of our sale.
Thank you so much for your kind words Jane, best wishes.
5/5
Googlehonest, polite, fair and efficient. Have all my properties with Howkin's and have a very good working relationship.
5/5
GoogleExcellent Firm: Martin was helpful and most straightforward and we bought a great house at a very fair price.
5/5
GoogleSuch a fantastic service from Howkins & Harrison and can't praise Christopher Ollernshaw enough so professional and always on hand to help right to the end. A well deserved 5 stars would defiantly recommend and use again.
5/5
GoogleWe were the buyers but felt H&H did everything they could for us as well as the vendors to secure a sale in what became a complicated transaction. Highly recommend our main point of contact at H&H, Julie Tavinor who was diligent and professional throughout.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Northampton (14 Bridge Street) has the most, with 1,107 reviews rated 4.9 out of 5, followed by Towcester with 1,015.
The seven Howkins and Harrison offices, by town:
Yes. In The Trusted Agent 2026 awards, Towcester won Gold, Rugby won Trusted Agent and Atherstone won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold and 1 Bronze award. The group and its branches have also won 6 other industry awards since 2019.
