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★★★★★
2,955 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,955 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,414
Reviews on Trustpilot
All 3 offices
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Holbrook & Co's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSnagging
Chris Smith came, really happy with the work - top bloke 👍🏻
Hi Gaz, Thank you for taking the time to leave a review. We are delighted to hear that Chris carried out great work. Best wishes, Miller Homes
5/5
TrustpilotExceptional service from start to…
Exceptional service from start to finish! I received a fantastic service from the very first interaction with Steve. Buying a home can be stressful, but he supported me through the whole process with complete professionalism, clear communication, and a friendly attitude. Nothing was ever too much trouble, and he made sure I was informed and looked after every step of the way. He went above and beyond for us. Highly recommend!
Hi Helen, Thank you for taking the time to leave a review. We are delighted to hear that Steve was so supportive and went above and beyond throughout the buying process. We wish you lots of happy memories in your new Miller home. Kind regards, Miller Homes
4/5
TrustpilotLynne @ Greenacres - exceptional
Lynne @ Greenacres has provided exceptional customer experience in our home buying journey. She is very helpful and always delivers on her promises, doesn't forget things once you leave. And she is very lovely to speak to.
Hi Mr Rushikesh Patel, Thank you for taking the time to leave a review. We are delighted to hear that Lynne was so helpful during the buying process. We hope you enjoy your new Miller home when the time comes. Kind regards, Miller Homes
5/5
TrustpilotCouldn’t ask for better support from Lynne at Greenacres
We’ve visited Greenacres a few times now and Lynne has been absolutely fantastic with us from the very beginning. She has been so patient, understanding and supportive and at no point have we ever felt pressured or pushed into anything. We’ve always had lots of questions, probably more than we realise! But Lynne has always taken the time to answer them fully and reassure us whenever we’ve had any doubts or weren’t sure about something. Whether it’s been questions about different plots, garden sizes, layouts or the little details that you don’t always think about straight away, she’s always found out the information for us and come back with an answer. That has given us so much more confidence each time we visit. She’s taken the time to show us around all the different houses available and rather than just trying to sell us one, she’s genuinely encouraged us to take our time and work out what is right for our family. One of the best tips she gave us was to make notes on each house about what we liked, what we weren’t sure about and anything we wanted to remember. Such a simple idea, but it’s been a brilliant way for us to compare the houses and figure out what matters most to us. Lynne has also been incredibly supportive and understanding of our situation. We’ve never felt like ‘just another sale’, she genuinely wants to make sure we’re happy and that, when the time comes, we end up with the right home for us. Our children have certainly kept us on our toes during our visits, but Lynne has been so lovely with them and has even managed to turn some of the little tasks into fun for them. That might seem like a small thing, but as parents, it really does make such a difference. We honestly can’t wait for the day we can call our new house home and we’re so happy that Lynne will be there to guide and support us along the way. Thank you Lynne, for being so patient, genuine and supportive throughout what can be such a big and daunting decision for a family. We really appreciate everything you’ve done for us so far and we’re looking forward to the next chapter.
Hi Susan, Thank you for taking the time to leave a review. We are delighted to hear that Lynne was so understanding, patient and supportive throughout the buying process. We hope you enjoy your new Miller home when the time comes. Kind regards, Miller Homes
5/5
TrustpilotGreat support
Really impressed with how happy Lynne and the team are at supporting you through the process of buying a new house. Always happy talk you through your options and give you the information you need to make decisions. You never feel rushed and its clear that Lynne wants to make sure that you get what need at each step.
Hi Mark, Thank you for taking the time to leave a review. We are thrilled to hear that Lynne and the team were so supportive and helpful throughout the buying process. We wish you lots of happy memories in your new Miller home. Kind regards, Miller Homes
5/5
TrustpilotThe lady called Lynne was so helpful…
The lady called Lynne was so helpful and patient and very knowledgeable we were showed a few houses which looked fab hopefully we make a decision soon
Hi Katt, Thank you for taking the time to leave a review. We are delighted to hear that Lynne was so helpful, patient and knowledgeable during your visit. We hope to welcome you back soon. Kind regards, Miller Homes
5/5
TrustpilotLynne at Greenacres is just so lovely…
Lynne at Greenacres is just so lovely and incredibly accommodating - nothing is too much trouble. We were in yesterday starting to put together our wish list for our new home. Top notch customer service. Thank you!
Hi Fiona, Thank you for taking the time to leave a review. We are thrilled to hear that Lynne was so helpful and accommodating throughout the process. Best wishes, Miller Homes
5/5
TrustpilotWe are extremely happy and satisfied. 100% recommend
We are extremely happy and satisfied with the service we have received from day one of looking around. Very well communicated, mannered and an honour to deal with. Couldn't thank these ladies enough for all there help and support with us finding our new forever home. We will recommend these ladies to anyone. Thanks again Claire and Emily from miller's homes
Hi Tanya, Thank you for taking the time to leave a review. We are delighted to hear that Claire and Emily were so helpful throughout the process. Best wishes, Miller Homes
4/5
TrustpilotGood workmanship but tried to get out of doing anything they could
Mark C & Colin D.F were out recently doing some decorating snagging work. The work they carried out was to a good standard only issue was when asking them to do the things we had discussed with supervisor the answer was always “no it’s not on our sheet” which a couple of things weren’t but even some that were that they had missed when doing that area they weren’t happy about doing and tried to get out of doing it. Told us they would have time yet finished before 3 everyday when meant to be here til 4, doesn’t quite add up.
Hi Stuart, Thank you for taking the time to leave a review. Please get in touch at contact@miller.co.uk, with your address and the name of the development you live on so we can look into this matter further for you. Kind regards, Miller Homes
5/5
TrustpilotVery helpful staff and on site management
Had a good experience when visiting my sisters new home, I couldn't find find the proper location of my sisters new house at the new Hedgerows in Cambuslang. I popped into the showroom and Emma really helped me out very nice lady who not only pointed me in the right direction but also confirmed to me the number of house I was looking fir as I had actually got mixed up with the plot number and would have ended up at the wrong house otherwise. Thank you Emma very helpful, great customer service and I would recommend her for any further advice when on site.
Hi Shaz, Thank you for taking the time to leave a review. We are delighted to hear that Emma was so helpful and provided great customer service. Kind regards, Miller Homes
5/5
TrustpilotNothing is too much trouble
We recently looked at new housing options at The Hedgerows in Cambuslang, and we had a great experience dealing with our personal sales advisor, Emma Sneedom. I felt that she was extremely professional, open, and gave us plenty of time to make an informed choice about the different house options. We were apprehensive going into this huge decision, and were nervous at first, but we both were completely comfortable speaking with her throughout the entire process. She made us (first time buyers!) feel really at ease. She was always in contact if we had any questions and that nothing felt too much trouble for her to answer. Thank You Emma.
Hi John, Thank you for taking the time to leave a review. We are delighted to hear that Emma was so professional, informative and helpful throughout the buying process. We wish you lots of happy memories in your new Miller home. Kind regards, Miller Homes
5/5
TrustpilotClear and helpful information
Great introduction to site and available properties by Carmela and Jenna. Options explained and time taken to explain the process to purchase. Thank you
Hi Rachel, Thank you for taking the time to leave a review. We are delighted to hear that Carmela and Jenna were so helpful. Kind regards, Miller Homes
5/5
Trustpilotvisited miller today
visited miller today, hedge rows in glasgow, we spoke to emma about plots we saw online. the homes for viewing were well finished we were very impressed with the hifh quality finishes. emma looked very smart and was proffessional and friendly with us, it was a good experience.
Hi Mr Mel Taylor, Thank you for taking the time to leave a review. We are delighted to hear that Emma was so professional and friendly during your visit to The Hedgerows. We hope to welcome you back soon. Kind regards, Miller Homes
5/5
TrustpilotWe went to view the show homes at The…
We went to view the show homes at The Hedgerows and we loved the design, they were really well decorated and I think it was Emma, who was so helpful at answering our questions about the availability on site, thanks so much for a helpful service.
Hi Angela, Thank you for taking the time to leave a review. We are delighted to hear that Emma was so helpful during your visit to The Hedgerows. We hope to welcome you back soon. Kind regards, Miller Homes
5/5
TrustpilotAmazing !
Amazing service turned up in time and fif a great job taking his time to make sure it was to a. High standard. He spotted few more things and even sorted them couldn’t ask for more
Hi Laurie, Thank you for taking the time to leave a review. We are delighted to hear that our team carried out work to a high standard. Best wishes, Miller Homes
5/5
TrustpilotTara showed me round the lovely new…
Tara showed me round the lovely new builds in Langley/mackworth and she was so knowledgeable and answered any questions I had. Definitely looking to buy a house through miller homes. Thank you
Hi Rebekah, Thank you for taking the time to leave a review. We are delighted to hear that Tara was so helpful and knowledgeable during your visit. We wish you all the best with your search for a new home. Kind regards, Miller Homes
5/5
TrustpilotMy wife and I reserved a plot online
My wife and I reserved a plot online, from that night, we enjoyed a fantastic experience buying our new home, the staff were brilliant along the way, and still are, the service doesn't stop once you move in - we are so pleased we went with Miller, after looking at other builders, its proved to have been the only choice we didn't second guess. Exceptional
5/5
TrustpilotHarry and Mark have been so brilliant…
Harry and Mark have been so brilliant and have gone above and beyond in sorting out the things that were needed. I can’t recommend them enough and they were a pleasure to have in the house.
Hi Anne, Thank you for taking the time to leave a review. We are thrilled to hear that Harry and Mark went above and beyond to complete work to a great standard. Best wishes, Miller Homes
5/5
TrustpilotChris Smith
Chris Smith, changed the door handle. Did an amazing job
Hi Saju, Thank you for taking the time to leave a review. We are delighted to hear that Chris carried out an amazing job. All the best, Miller Homes
5/5
TrustpilotChris Smith came round today and sorted…
Chris Smith came round today and sorted a job out for me. Friendly and quality service.
Hi Natalie, Thank you for taking the time to leave a review. We are delighted to hear that Chris was so friendly and carried out a great service. Best wishes, Miller Homes
5/5
TrustpilotReturn visit to carry out more jobs.
Craig came out for a return visit to sort some issues out in my new build. Like before, he was immensely punctual and timely and his standard of work is awesome. Great job Craig, thank you.
Hi Simon, Thank you for taking the time to leave a review. We are thrilled to hear that Craig carried out work to a high standard. Best wishes, Miller Homes
5/5
TrustpilotReally helpful and cheerful member of…
Really helpful and cheerful member of the technicians team who came to sort out a snagging issue in our kitchen. Mark Taylor was on time and very efficient and made sure we were happy with his work before he left. Great service. (Holmebank Gardens, Honley)
Hi Mr Bradshaw, Thank you for taking the time to leave a review. We are delighted to hear that Mark was so efficient and carried out great work. All the best, Miller Homes
5/5
TrustpilotHarry came to look at my door as it…
Harry came to look at my door as it wasnt closing. Very friendly sorted quickly.
Hi Anne-Marie, Thank you for taking the time to leave a review. We are thrilled to hear that Harry was so friendly and helpful. Best wishes, Miller Homes
5/5
TrustpilotDebbie was very helpful and informative…
Debbie was very helpful and informative during our visit to Blakeney Green, we were more so browsing but there was no overwhelming pressure from Debbie. She also had a very personal touch, speaking and involving the children and directly releating to experiences with other families.
Hi, Thank you for taking the time to leave a review. We are delighted to hear that Debbie was so helpful and informative during your visit to Blakeney Green. We wish you all the best with your search for a new home. Kind regards, Miller Homes
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Seaham has the most, with 2,587 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
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