5/5
Professional team with excellent communication and support.
Agent replied · 22 June 2026
Thank you for your kind words! We pride ourselves on our communication and support. We're here whenever you need us!
Trusted Agent profile
Verified
★★★★★
271 reviews across 4 offices and 2 platforms
Hodders has 271 reviews across four offices (Addlestone, Chertsey, Egham and Ottershaw) and two platforms, rated 4.4 out of 5 overall. Hodders has the most, 259. Checked 9 October 2026.
198
Reviews on Google
All 4 offices
73
Reviews on Facebook
Business-wide
Hodders's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Professional team with excellent communication and support.
Thank you for your kind words! We pride ourselves on our communication and support. We're here whenever you need us!
5/5
Rating only, no written review.
Thank you for the 5-star review! We're thrilled to hear that you had a great experience with us. We appreciate your feedback and hope to see you again soon!
5/5
Bailey was very good man.
Thank you for your kind words! We're glad to hear that Bailey provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future.
5/5
I can’t recommend Lloyd highly enough! Having known him for years, I trusted him completely to handle the sale of my dad’s house, and he exceeded every expectation. From start to finish, he was professional, proactive, and always available, responding to calls and messages almost instantly. He kept me informed at every stage, making what could have been a stressful process feel effortless. When the first buyer fell through, Lloyd didn’t miss a beat, he found a new buyer within weeks, and the sale went through smoothly. He also went above and beyond by connecting me with the right people to help clear the house, making the entire process so much easier. His dedication, efficiency, and expertise truly set him apart. If you're looking for an estate agent who genuinely cares and delivers outstanding results, Lloyd is the one!
Thank you so much for your glowing review! It was a pleasure to assist you with the sale of your dad's house. I'm thrilled to hear that you found my services professional and efficient. Your feedback means a lot, and I'm always here to help with any future real estate needs. Thank you for choosing me as your estate agent!
5/5
I had the absolute pleasure of working with Laquarn as my lettings agent, and I couldn’t have asked for a better experience. From the very start, he was incredibly professional, friendly, and attentive. His communication was top-notch, he kept me updated at every step, ensuring I was never left in the dark about any changes or developments.
Thank you for your kind words! We strive to provide top-notch service and are thrilled to hear about your positive experience with Laquarn. We value clear communication and will continue to keep you informed every step of the way. We look forward to working with you again in the future!
5/5
Rating only, no written review.
Thank you for the 5-star review! We're delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon. If you have any suggestions for improvement, please feel free to share. Your feedback is greatly appreciated!
4/5
The process of moving made easy and fast. 100 % would recommend.
Thank you for recommending us! We strive to make the moving process easy and fast for all our customers. If you ever need assistance in the future, feel free to reach out. We appreciate your feedback!
1/5
I had a very disappointing experience with this agency. They confirmed my property viewing, and I even took a day off to attend. However, when I arrived at the location, I was informed by L.Bailey that the viewing had been canceled, without any prior notice. It was highly unprofessional and a complete waste of my time. A simple notification would have been appreciated. I would not recommend dealing with such unreliable service.
Thank you for your feedback, we are investigating why this happened and can only apologise to you for this miscommunication. We want to uphold the very highest standards with customer service and communication, this isolated situation will now be investigated internally and ensure that all future communications are ahead of schedule. We apologise that on this occasion this wasn’t the experience that we would have expected you to had.
5/5
Worked with Lloyd on a purchase and it was a very straight forward process. Looking forward to our next purchase
Thank you for the kind words! We're so glad to hear that your experience with Lloyd was smooth and straightforward. We look forward to assisting you with your next purchase!
1/5
I had a very disappointing experience with this letting agency. Despite always paying rent on time, they unfairly deducted £250 from my deposit for two light bulbs and refused to consider any reasonable resolution. Communication was poor and stressful, with inconsistent and unjustified claims. I reported issues with the boiler and extremely high utility bills, but they dismissed my concerns after a very basic inspection. Unfortunately, the agency offers little support to tenants and shows no openness to feedback. I do not recommend renting through them.
We sincerely apologise for your experience and understand your frustration. Your concerns regarding the repairs and the impact on your family's health are very serious to us. Please reach out to our management team directly at 020 8958 1118 so we can address this issue promptly and ensure your needs are met. Thank you for bringing this to our attention.
5/5
⭐⭐⭐⭐⭐ I had a truly positive experience working with Laquarn Bailey throughout the process of renting out my flat. He was incredibly patient, professional, and attentive every step of the way. Everything went smoothly, and his calm and supportive approach made the whole procedure feel effortless. I’m very grateful for his help and just wanted to say a big thank you. Much appreciated,Laquarn!
Thank you, Star White, for your wonderful review! We're thrilled to hear about your positive experience with Laquarn Bailey. His dedication and professionalism are truly valued, and we're glad he made the process smooth for you. Your appreciation means a lot to us. Thank you for choosing Benjamin Stevens Estate Agents Edgware!
1/5
stop cold calling me
5/5
Rating only, no written review.
Thank you Ros for taking the time to rate us. Feedback is important to us, and we appreciate you sharing your experience.
1/5
Using sly tactics to lock you in. Bad practice.
Dear Mr Orr. I am very disappointed to read this. Please can you email me direct so I can address your complaint. I look forward to hearing from you. E: tbaldwin@hodders.net
1/5
Board thrown into my garden. Unacceptable
Dear T M. I am sorry to read this. Please can you email me direct so I can address your complaint, and the board in your garden. E: tbaldwin@hodders.net
5/5
Dealt with Jan Simmons throughout my tenancy, throughout the ups and downs of being in the flat she was fabulous the entire time. Had an issue with my boiler and Hodders/Jan had someone out within 20 minutes which was very impressive. Was with Martin Flashman before, who ended up being a nightmare at the end of our tenancy - Hodders made it very easy and didn't try to sting us for ridiculous charges for no reason. It's not often someone goes out of their way to write a good review, so I believe this should count for a lot.
Thank you for your review...and feedback. We really love the job, making sure our buyers, sellers, landlords and tenants get what they want and need from our services, it gives us pride to be part of your experience. We have the motto "we listen and understand your needs, so you can trust us". Knowing you put your trust in us and have seen the benefit of more than 65 years' experience with our hands-on commitment from our dedicated team is great. Jan really is one in a million... so I've shared your comments with her and the wider team too. Thank you.
5/5
I sold my house after 12 years of living there so I was not familiar with the sale process at all. Rob impressed from our first meeting: prepared, professional, had data to substantiate his claims and with the focus on social media and digital won me over. The sale was fast, it took almost 4 months to complete, the process was smooth and the regular communication and information I received from Rob put me at ease and made the whole thing transparent and clear. Thank you Rob and team, it was a pleasure working with you and I would recommend Hodders unreservedly.
Thank you for your review...and feedback. We really love the job, making sure our buyers, sellers, landlords and tenants get what they want and need from our services, it gives us pride to be part of your experience. We have the motto "we listen and understand your needs, so you can trust us". Knowing you put your trust in us and have seen the benefit of more than 65 years' experience with our hands-on commitment from our dedicated team is great. Rob's personal touch certainly underlines our focus to ensure you experience the best marketing - across all our platforms - for maximum reach and impact. Thank you for choosing hodders.
5/5
Nicola has been absolutely amazing!! Her level of communication and always going above and beyond to help has been so appreciated 💖 …
Thank you Olivia for your feedback. It's always good to hear from clients about their experience with us. We strive to meet our client's expectations with the services we provide, so it's good to hear that Nicola and the wider sales team exceeded them. Wishing you every happiness in your new home.
1/5
This agent will do anything to gain a property let. Their staff lie to perspective tenants and Landlords alike. The tenant will be promised anything to sign an agreement without this being agreed by the Landlord. I unfortunately chose them to manage my property and it has been a complete nightmare. Now trying to cancel the agreement and being threatened with legal action. Whether you are a Tenant or Landlord stay well away !!!
Dear Brian. I'm very sorry to hear this and I wonder if you could email me details about what happened so that I can investigate for you? We strive to provide a truly excellent customer experience and so it is vital we find out what's happened here and try to resolve any issues. Kind regards, Tracey Baldwin Marketing and Operations Director
5/5
The team at Hodders managed a tricky sale for me perfectly. 6 months of leasehold legal gymnastics and they held the sale together in a very slow market. Well done Shelley and Karen! Best estate agents in the area.
Dear Joe The pleasure was all ours. Thank you for taking the time to share your experience. Our team pride themselves on listening, understanding and tailoring our service to your needs. I've shared your feedback with the team. Kind regards.
5/5
Matt, Shelley and the team have been very professional and courteous dealing with the sale of the property. And prompt with replying to queries.
Thanks for your feedback, Jane - we're pleased to help from beginning to end. Our philosophy is to ensure our clients are dealt with on a personal level, so it's great to receive your review. The team work hard to ensure client goals and expectations are met - understanding exactly what they need throughout the buying and selling process. That's what sets us apart in the area. Wishing you every success and happiness in your new home. And don't forget we're here for whenever you need us!
5/5
We have purchased our first home through Hodders Addlestone and have felt incredibly supported throughout the whole journey. Particular thanks to Stuart, Matt and Shelley.
Thank you for sharing your experience. We deal with people, not property, so as a first time buyer it's paramount we help you to get what you want. It’s people who buy, sell, let and rent homes and it’s people we work with. From owners and tenants to developers and conveyancers, it’s the relationships we build that set us apart - so we're really happy our experience was on point. Your comments have been shared with the team too. Wishing you every happiness in your new home. Stay in touch!
1/5
Snobs, and unless you have millions to spend, they will treat you like dirt.
Dear Lou. Thank you for your feedback. However I would like to understand the circumstances around your comments. Please email me on tbaldwin@hodders.net so I can ascertain why our client service wasn't up to expectation. I look forward to hearing from you. Kind regards.
5/5
Thank you to the team who successfully sold our flat and found us a house to buy very quickly! Seamless experience - would recommend to anyone who is thinking about selling or buying. 10/10!
Great to hear from you Tina and thanks for your comments. Our team ensure nothing is too big or small for the client, with the expertise you experienced across all areas. We offer a wide range of tailored services and we want to ensure we take the hassle out of selling for you, and the team have certainly succeeded. Thank you for your views. They have been shared and are very much appreciated. Wishing you well in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hodders has 271 reviews across its four offices, rated 4.4 out of 5 overall: 198 on Google, 73 on Facebook. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Hodders has the most, with 259 reviews rated 4.4 out of 5, followed by Hodders with 57.
Hodders, 126 Station Road KT15 2BQ; Hodders, 15 Windsor St KT16 8AY; Hodders, 86 High St TW20 9HF; Hodders, 4 Brox Rd KT16 0HL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.