Every review we hold for the Chertsey office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookMatt and the team at Hodders met with us in the summer of 2022 and put up our property in September. after that the housing market went crazy and loads of mortgages were pulled, but Matt and the team were super patient with us and helped to calm us as we made the property available for countless viewings and ultimately got us a good price for our house. Even though we had moved to Canada, they were still able to keep good lines of communication and keep us calm through the whole process. I would highly recommend the team and I would also add that my mother rented a property via Hodders also and had similarly excellent service.
Mark · 25 May 2023
Agent replied · 24 October 2025
Thank you for your lovely feedback Mark! It's very much appreciated.
Best Wishes from everyone at hodders.
★★★★★ 5/5
FacebookCan’t thank Hodders enough for all their help and continued support, they did everything they could to ensure we were happy every step of the way. The staff are so friendly and professional and always happy to help. A special thanks to Karen, nothing is ever too much and she goes out of her way to ensure every question is answered! Would highly recommend!
Lucy · 20 July 2023
Agent replied · 24 October 2025
Thank you so much for your lovely review Lucy. It's been a pleasure working with you and we wish you every happiness in your new home. 🏡💜
★★★★★ 5/5
FacebookMatt and the team were fantastic throughout the whole process from the point of booking in our initial valuation to arranging viewings and giving us our feedback. They were patient with us given our employment set up which is not always flexible with booking in viewings, and kept us fully up to date every step of the way.. They are a great team and we trusted them completely with our property sale and would highly recommend their services to friends and family.
Hollie · 30 March 2020
Agent replied
Thank you Hollie ??
★★★★★ 5/5
FacebookWe brought our first home back in the summer last year and Hodders were brilliant. Myself and my partner made an offer on a flat in a new development but lost out, we explained in detail our criteria to Chris and with a few days he phoned us to say something suitable was re-available. We saw it straight away and made an offer then and there. The flat was perfect for us and it was wonderful that Chris took on board our criteria in such detail. We had a lengthy process to start with with paperwork to which the Hodders team were very patient. During the process we had a few major questions raised regarding forms and the help to buy scheme and I contacted Danielle Perry who dealt with the issues immediately and had it resolved within a few short days. Having worked in Estate Agency myself I know how crucial time management was and she was superb with our requests. On completion Danielle met us at the flat and handed us the keys with a bottle of Hodders Prosecco which was a nice touch. We won't be selling for a long time but when we do, we would certainly go back to Chris and the team.
Cheryl · 12 March 2019
Agent replied
Highly recommended buying from them too.... Claire Delaney was the most helpful, amazing women and i we look forward to selling with them in the future x
★★★★★ 5/5
FacebookAs a tenant I had quite a lot of issues with the way estate agent handled things and I eventually gave in and accepted that this is how estate agents treat tenants in this country. I then had the first phone call and it was wonderful customer service from Hodders. The lettings manager Keith Howard was extremely courteous, helpful and provided exceptional customer service. He swiftly and easily guided me through the change over process and the whole transition was seamless.
It has been so refreshing to have someone so helpful representing a tenant, nothing seems to be too much of a hassle, and Keith even helped me find a cleaner and gardener locally.
Thank you Hodders
Ajay · 30 June 2016
Agent replied
Thank You Ajay
★★★★★ 5/5
FacebookWe completed on a very complex and stressful house sale back in January 2016. Chris Howe managed the whole process for us, and went above and beyond what I would expect of an Estate Agent. He made himself available outside of hours because of the difficulties we were facing and he showed sensitivity and empathy at all times. I can't thank Chris enough.
Judi · 7 July 2016
Agent replied
Thank You Judi.
★★★★★ 5/5
FacebookWe sold out house quite quickly - within weeks during the pandemic to our surprise!
Matt and his team were very friendly and helpful during the process and we felt they knew what they were doing and were always very organised and professional with viewings etc.
Thank you
Samaira · 22 December 2021
Agent replied · 24 October 2025
Thank you for your lovely review Samaira 💜
★★★★★ 5/5
FacebookHodders were very professional from start to finish in the way they handled our house sale. Richard, Nick, Matt and the team were very responsive to our requests, handled viewings without any fuss and provided good feedback. We have no hesitation in recommending them.
Philip · 5 January 2022
Agent replied · 24 October 2025
Thank you Phillip Marlow, Happy New Year! 💜
★★★★★ 5/5
FacebookFantastic service - particularly from Claire Delaney. We've been buying through Hodders but Claire has gone above and beyond to make sure it happens and essentially been doing the job our own agent should've been doing on our sale property! Thank you Claire, you're a star. Hayley and Rob
Hayley · 23 December 2016
Agent replied
Thank you Hayley & Rob, Merry Christmas to you both!
★★★★★ 5/5
FacebookI have been viewing houses for the past couple of months with various agents, and wanted to commend Melissa Thomas as being one of the best sales agents I have the pleasure of dealing with so far. She has gone the extra mile providing useful isights and detail on each of the properties I have viewed with her to date. She is professional, approachable and a credit to Hodders. Thanks Melissa!
Tanya · 12 September 2014
★★★★★ 5/5
FacebookWe are so grateful to the amazing Chertsey team. Richard and Matt were approachable, friendly and knowledgeable. They guided us through the entire process from start to finish knowing we were first time buyers. They kept us constantly updated and pushed everything through for us in time for Christmas. I couldn’t recommend the Hodders Chertsey team enough - Thankyou for everything!
Rosie · 12 December 2020
★★★★★ 5/5
FacebookI dealt with Sian Taylor and received excellent support from her even when we hit a roadblock. She helped finding answers to difficult questions and helped us move in time. Entire team including Abby & Kate from admin team are extremely approachable and helped me settle down smoothly. Thank a lot to Hodders for having such an incredible team!!
Ameya · 7 December 2016
★★★★★ 5/5
FacebookDealt with Matt Nokes & Claire Delaney based at the Chertsey branch who were both extremely helpful and professional throughout the entire process!
Luke · 4 December 2016
Agent replied
Thank You Luke, wishing you a lovely Christmas!
★★★★★ 5/5
FacebookI can not recommend the team at Hodders enough . They have looked after us so well during the sale of our house . Claire has been absolutely fantastic and so helpful . Thank you so much to you all . What a smooth experience !
Kayleigh · 24 June 2020
★★★★★ 5/5
FacebookWe would highly recommend Hodders. Nick and the team were incredibly helpful, they kept us informed all the way through selling our home. Very efficient and very professional and caring serviec!! Thanks guys - you've been great!!!
Wendy · 24 September 2020
★★★★★ 5/5
FacebookI used Hodders Chertsey to sell my property and wouldn't hesitate to recommend Dave and his team. I was kept fully informed regarding each viewing and throughout the process of the sale. A refreshing experience! Thank you so much.
Jane · 15 August 2016
★★★★★ 5/5
FacebookMatt Cefai is the best Letting Manager @ Hodders I have ever dealt with...Extremely thoughtful, calm and highly professional. I would have no hesitation in recommending Hodders to anyone looking to rent a property in Surrey, UK.
Sehrish · 13 June 2017
★★★★★ 5/5
FacebookWe had a lengthy and complicated selling/buying process and Hodders Chertsey were superb throughout. I most definitely recommend them. They were efficient, helpful and polite and went out of their way to help us.
Cassie · 1 March 2019
★★★★★ 5/5
FacebookI would highly recommend selling through Hodders. Claire.D was especially helpful and went out of her way to get us through to exchange and completion. All staff were very pleasant and helpful on the phone and were always very happy to give me updates on our sale ????
Jo · 3 June 2019
Agent replied
Thank you Jo! We're glad we could help!?
★★★★★ 5/5
FacebookAmber and Alanna have been really supportive in assisting with my letting removing all the stress. They have both been really approachable and answered all my questions without any pressure!
Becky · 3 November 2022
Agent replied · 24 October 2025
Thank you so much for your wonderful review!
★★★★★ 1/5
FacebookI have had numerous issues since I moved into my property. Nothing has been resolved and now it's been 4 months. The customer service has been appalling, with no valid action points or responses, and been missold the property. After speaking to numerous members - Matt, josh, Kate, and now the lettings director Andrew I still have no hot water or heating. Absolutely shocking and disgusted in Hodders. It is disgusting behaviour, I feel once I have signed the contract and paid the money they don't give a damn crap about their customers. I do not recommend them at all. Awful.
Sim · 9 May 2017
★★★★★ 5/5
FacebookI never thought I'd be saying nice things about an Estate Agent, but I have been very impressed with Harry and Claire at Hodders. With other quotes from two of the biggest agents in Staines, I chose to go with Hodders as I felt they had a more personal approach. From start to finish they managed the sale of my property and the nervous first time buyer. Always kept me up to date, professional, friendly, nothing was too much trouble. Excellent service highly recommend.
Catherine · 24 April 2017
★★★★★ 5/5
FacebookThroughout the entire process from reservation to completion of the new build property, in the middle of the Covid-19 Pandemic and beyond, the service and attention received by the personnel at Hodders, Chertsey, was second to none, and most certainly 'above the call of duty' on occasions. Special thanks and appreciation must go to Nicole - She has the patience of a saint. Thank you againx
Carole · 24 February 2022
★★★★★ 1/5
FacebookAs a tenant I have made calls over issues since January, empty promises of return calls which never happen. Lies are plentiful, excuses free flowing, responsibility varies from lip service at best to non existent. Promises of change but it's never going to happen. Arrogant to the extreme
Nicolas · 29 March 2016
Agent replied
Dear Mr Rees, I can assure this is not the case. Until your comment on facebook today I was not aware of any issues, since receiving your review I addressed the situation direct with Paul Rodgers (Director) and he understood that you and Chris Page had…See more
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