Trusted Agent profile
★★★★★
1,723 reviews across 5 offices and 2 platforms
Hill Residential Limited has five offices, in Hardwick, Stevenage, Rickmansworth, Cambridge and Hounslow. Together they have 1,723 reviews on two platforms, rated 4.9 out of 5 overall.
Hill Residential Limited's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent Operatives Mike Perry, Mike Chapman and Mike Lewis
Mike Perry, Mike Chapman and Mike Lewis were the Hill operatives who attended my property to make good some bits and fix some snags. I have high standards and they more than met them; they made my house look supreme and handled everything with grace and good humour!! They are a credit to the company and it was a joy to have them visit and carry out the works. Thank you guys
5/5
TrustpilotBarry was thorough, quick and pleasant
I was very impressed with Barry, his work was thorough and he was happy to explain the steps he took. The quality of the work was visibly very good and I feel confident it was done to a high standard.He was also a pleasure to chat to.
5/5
TrustpilotGreat support
We had Faik come over to repair an minor issue in our flat. He was very friendly and professional and completed the repair to a high standard.
5/5
TrustpilotRaalf fallaha so helpful
Raalf fallaha so helpful, explained everything and hopefully resolved our issue after months. Wish he had visited sooner.
5/5
TrustpilotVery fast and excellent work!
Faik came today to do the coating and applying paint over the cracks and he did a spectacular job! It was like it was never there! He was very quick and meticulous finishing much sooner than I expected. Definitely the best experience so far!
5/5
TrustpilotHelpful and responsive
Phil is always really helpful and gets the job done quickly and efficiently. He even went above and beyond to help with a small issue that wasn’t on his list of jobs.
1/5
TrustpilotVery disappointed with after Sales Service
I bought 2 bed house in Lampton Parkside Development in Hounslow. I’m very disappointed with the kind of service I am getting for the defects I reported during warranty with first 6 weeks. It was all very nice and prompt for minor ones. When I reported that there is a crack in basin of one of my bathroom. They promised to replace it. After some chasing, one guy came and replaced the basin but didn’t apply the glue filling around it. He said call customer care and they will send someone else. Again after some chasing customer care said someone will come in one or two weeks until then I cannot use this bathroom as water may run down the basin. Finally the guy came and did the glue filling but did very bad job and left a crack on my basin counter top. When I escalated the quality of work, they again promised to fix it and again the chasing starts. This time I have been chasing for 2 months since December 2023, only answer I hear from customer care is we are waiting for the quote from our vendor. Which vendor takes 2 months just for the quote of this small job. Even if it’s true, doesn’t Hill has the responsibility to take some action against the Vendor ?
Dear Jitendra, Thank you for your feedback, which is important to us. We are very sorry for the delays you have experienced and acknowledge our support has fallen short of what you should expect. We have experienced delays with our material suppliers and are awaiting confirmation of a date for the replacement of your worktop to be completed. Please be assured that we continue to put pressure on our supplier, and we shall keep you updated with our progress. Thank you for your patience.Kind regards, Hill Customer Services
5/5
TrustpilotAndy attended to the problem quickly…
Andy attended to the problem quickly and efficiently and soon identified the problem.
5/5
TrustpilotThanks much for the professional help…
Thanks much for the professional help from RaalF!
5/5
TrustpilotGreat job by Faik
Rating only, no written review.
4/5
TrustpilotBen Aken is vey professional and a nice…
Ben Aken is vey professional and a nice man.He performed this job efficiently and we are very happy about it.
5/5
TrustpilotFaik has bean very helpful and done…
Faik has bean very helpful and done very god job thank you
5/5
TrustpilotGreat jobs, well executed!
Mike was thorough, careful and tidy as always. Friendly and considerate around the house and left the works in perfect condition.
5/5
TrustpilotI recently had Phil repair my door…
I recently had Phil repair my door handle, and I couldn't be happier with the service. Not only was he extremely friendly and nice, but he also approached the job with utmost professionalism. He arrived on time and completed the repair efficiently. I highly recommend Phil for any handyman needs!
5/5
TrustpilotThank you Georgia 🙏🙏
We met Georgia around completion. And she was our dedicated customer service contact to report any issues or otherwise. From bottom of hearts, thank you so much Georgia for helping us settle in, being there to not only listen to our issues but getting them actioned in a timely manner. And for going beyond in getting us help in some of own chores (fittings, decor, poles etc.) You have made the buying experience with Hill 10x better!! 🙏🙏🙏
5/5
TrustpilotHad Mike Lewis and Michael Perry came…
Had Mike Lewis and Michael Perry came to my house very happy with there work thank you
5/5
TrustpilotFriendly and respectful
Michael Chapman and Bradley Sullivan were so friendly and respectful as they worked on fixing damp damage on several walls in the house. They spent three days working on it, and were always mindful of my work meetings when they worked. Thank you!
5/5
TrustpilotAfter sales genuine care
Amazing the attention and after sales care. I appreciate Lynsey’s second visit, genuinely caring and immediately acting on the points raised. She referred Simon Cowdrey to do some touches of pain and covering up picture hanging holes. Simon did an exceptional work - he was meticulous in his work, has attention to details, left no dust behind. What sets him apart, beyond the technical proficiency, is the extra mile he went with a smile. Simon did additional work - drill and hang pictures in locations I wanted. Thank you for this outstanding work.
5/5
TrustpilotFriendly efficient service.
Rating only, no written review.
5/5
TrustpilotThe man that came was very lovely and…
The man that came was very lovely and kind to me and my 2 year old. He caused no issues and was very polite.
5/5
TrustpilotVery good work done by Michael Chapman
Very good work done by Michael Chapman, fast and reliable.
5/5
TrustpilotFriendly and knowledgeable!
Great experience. Andy Delaforce assisted us today. He was super friendly and knowledgeable. He helped fix a few things in our apartment!
5/5
TrustpilotFaik came to fit a kitchen door for me
Faik came to fit a kitchen door for me, very efficient and friendly.
5/5
TrustpilotBarry did a great job and completed…
Barry did a great job and completed everything to a high standard.
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Hardwick has the most, with 1,516 reviews rated 4.9 out of 5, followed by Stevenage with 1,509.
The five Hill Residential Limited offices, by town:
