Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Hoss Eddin for making our…
Thank you Hoss Eddin for making our sales experience seamless till date. As first time buyers we had a lot of questions and were overwhelmed with the tasks at hand but your guidance from day 1 we viewed the property, to till date when we are about to exchange the contract has been valuable. We 100% recommend all new buyers to avail Hoss Eddin and Hill's experience in their new build home buying journey
Manpreet · 16 September 2026
Agent replied · 24 September 2026
Dear Manpreet,
Thank you for taking the time to share your feedback. We're delighted to hear that Hoss has provided such valuable guidance and support throughout your home-buying journey. We understand that purchasing your first home can feel overwhelming, so it's fantastic to know that his knowledge and assistance have helped make the process feel seamless. We'll make sure your kind words are shared with Hoss and the team.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy C attended to a couple of small…
Andy C attended to a couple of small items on our property today. Andy went above and beyond to ensure a good standard and made sure to leave the place spotless afterwards.
Saxon · 14 September 2026
Agent replied · 24 September 2026
Dear Saxon Drive,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that Andy went above and beyond to complete the work to a high standard and left your property spotless. We’ll ensure your kind feedback is shared with him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotGreat service
Thank you Alan Deadman for completing the outstanding tasks at my home yesterday. Alan is friendly and professional. He went above and beyond to make sure that I was happy.
Simone · 23 September 2026
Agent replied · 24 September 2026
Dear Simone Joseph,
We really appreciate you taking the time to share your feedback. It’s wonderful to hear that Alan completed the outstanding tasks at your home and went above and beyond to ensure you were happy with the results. We’re pleased that his friendly and professional approach made such a positive impression, and we’ll make sure your kind comments are passed on to Alan.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotA big thank you to Alan Deadman for…
A big thank you to Alan Deadman for fixing my bathroom door and fixing the blown crack in the wall was a pleasure to have you.
Maria · 17 September 2026
Agent replied · 24 September 2026
Dear Maria,
Thank you for taking the time to share your feedback. We're delighted to hear that Alan did a great job fixing your bathroom door and repairing the crack in your wall. It's fantastic to know he was a pleasure to have around. We'll make sure your appreciation is shared with him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy was extremely helpful and thorough…
Andy was extremely helpful and thorough as he sorted out casing around of heat extraction unit. Left the place cleaner than he found it
Jesper · 15 September 2026
Agent replied · 24 September 2026
Dear Jesper Johansen,
Thank you for taking the time to share your feedback. It's fantastic to hear that Andy was so helpful and thorough when addressing the casing around your heat extraction unit. We're pleased that he took care to leave everything clean and tidy, and we'll make sure your appreciation is passed on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotMichael Chapman was really helpful
Michael Chapman was really helpful, friendly, professional. His attention to detail and professionalism has led to high standards of completed work.
W · 16 September 2026
Agent replied · 24 September 2026
Dear W. Ye,
Thank you for your feedback. We're so pleased to hear that Michael was helpful, friendly and professional, and that his attention to detail resulted in such a high standard of work. We'll make sure your appreciation is passed on to Michael.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotRaalf Fallaha has been great
Raalf Fallaha has been great, very efficient with repairs and quality of work in the time taken is also excellent.
Jake · 17 September 2026
Agent replied · 24 September 2026
Dear Jake Morris,
Thank you for your lovely feedback. We're delighted to hear that Raalf has been efficient with your repairs and that you're pleased with the quality of his work. We'll make sure your appreciation is shared with Raalf.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotRepair was done properly
Repair was done properly. Working areas were kept tidy and clean. Swift response and clear communication.
Sam · 17 September 2026
Agent replied · 24 September 2026
Dear Sam Lee,
It's great to hear that you were happy with the repair service. We're pleased that the work was completed to a high standard, the working areas were left clean and tidy, and you experienced a swift response with clear communication. We'll make sure your positive feedback is shared with the team.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThank you to Simon and Bobby for the…
Thank you to Simon and Bobby for the snagging work completed today. Friendly and professional.
SB · 23 September 2026
Agent replied · 24 September 2026
Dear SB,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the snagging work completed today and found the service to be both friendly and professional. We really appreciate your kind comments and will ensure they’re shared with the team.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPerer Miller was very professional and…
Perer Miller was very professional and did a great job fixing our broken bin storage.
Dami · 18 September 2026
Agent replied · 24 September 2026
Dear Dami,
Thank you for taking the time to leave your feedback. We're delighted to hear that Peter was professional and did a great job fixing your broken bin storage. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotAndy was friendly and completed his job…
Andy was friendly and completed his job perfectly on time :)
Federica · 15 September 2026
Agent replied · 24 September 2026
Dear Federica,
Thank you for your review. We're pleased to hear that Andy was friendly, punctual and completed his work to a high standard. It's great to know you're happy with the service, and we'll make sure your positive feedback reaches Andy.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThe whole experience with the Hill…
The whole experience with the Hill group was amazing but the one who made it great was definitely Nasir Uddin. He is the most helpful and patient person ever. He is also a great sales associate he can basically convince you for anything but will also help you with everything along the way. Big thanks to him
Doğa · 22 September 2026
Agent replied · 24 September 2026
Dear Doğa Çulha,
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that you had such a positive experience with Hill and that Nasir played such an important part in making your journey enjoyable. It’s wonderful to know that his helpfulness, patience and dedication made you feel supported throughout the process. We’ll be sure to pass your kind words on to Nasir.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotMy experience with The Hill Group
My experience with the Hill Group was absolutely amazing!
Patrice · 21 September 2026
Agent replied · 24 September 2026
Dear Patrice Charles,
Thank you for your wonderful review. We’re delighted to hear that our team provided a positive and memorable experience while helping you find your new home. It’s great to know our colleague’s knowledge, patience, and guidance helped you make a confident decision. We truly appreciate your recommendation and wish you all the best in your new property.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotFail is very helpful and friendly
Mrs · 15 September 2026
Agent replied · 24 September 2026
Dear Mrs Jegatheeswary,
We appreciate you taking the time to leave a review. It's lovely to hear that Faik was so helpful and friendly. We'll make sure your kind feedback is shared with him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPatient and understanding
I spoke to Sam Coleman and Nasir Uddin, both were very helpful and understanding. They put in a lot of effort to understand what I needed and were very friendly and patient
Malek · 24 September 2026
★★★★★ 5/5
TrustpilotI’d like to say a big thank you to…
I’d like to say a big thank you to Cathren from Customer Services, who has always been helpful, supportive, and professional since I moved into my new-build property. She has been understanding and quick to deal with any issues I’ve had, arranging for contractors/handymen to come and fix things promptly.
Brian · 19 May 2026
★★★★★ 5/5
TrustpilotAlan D.
Alan D. came to do work in our bathroom and kitchen. He took time to assess the root cause of our problems and delivered quality work and left our spaces in a neat state. Besides that he was very polite and clearly explained what had to be done.
Galid · 19 September 2026
Agent replied · 24 September 2026
Dear Galid Lahdahda,
Thank you for your feedback. We’re delighted to hear that Alan took the time to identify the root cause of the issues and provided high-quality work. It’s great to know you were pleased with his professionalism, clear communication, and the condition he left your home in. We appreciate your kind words and will be sure to pass them on to Alan.
Regards,
Hill Customer Service
★★★★★ 1/5
TrustpilotPut your focus on the right place
I received two email from Trust Pilot saying Hill believes that my two reviews included content which goes against Trust Pilot’s guidelines. The two reviews included the name of the Managing Director and the name of the Customer Service Director. Thanks to Trust Pilot requests me to consider removing the name of these two people, I edited my relevant posts and removed their name from my posts. However, I think Hill has wrongly put their focus on my posts. They should have put their focus on the concerns that I raised on my posts. Did the Managing Director really blocked my email address? If so, this move is so very unprofessional. Why the Customer Service Director didn’t give me a response in a timely manner? This is also unethical. There are so many negative reviews on Hill’s customer service team. The director of this team and Hill’s senior management should put their focus on improving or overhauling the customer service team rather than pinpointing the reviewer mentioning their names on the posts.
Richard · 23 August 2025
★★★★★ 5/5
TrustpilotAs a first-time buyer
As a first-time buyer, I was quite nervous and unsure about the whole property-buying process, but my experience with Hill Group was excellent from start to finish. The team was incredibly welcoming, patient, and knowledgeable while discussing the different property options and incentives available for first-time buyers.
Mr · 18 May 2026
★★★★★ 5/5
TrustpilotThank you Andy!
Thank you to Andy Delaforce who helped paint some scratches and marks over my walls and generously gave a noob like me a crash course on how to troubleshoot on my own next time. Also left me some paint and materials to use right away! Great service, my walls look like brand new, and he came in first thing in the morning (hats off!)
Charlotte · 22 December 2025
★★★★★ 1/5
TrustpilotAs a Hill (Hell) homeowner I wish I’d…
As a Hill (Hell) homeowner I wish I’d never bought. It’s month 13 of snagging, our storage battery doesn’t work, the battery manufacturer went bust and we have no warranty. Hill’s customer service is non existent even if you go to Head Office. Currently going to NHBC & the ombudsman as this is the only way to get help. They’re only interested in you before and when you buy, not afterwards. Avoid at all cost!
Anna · 19 September 2026
★★★★★ 5/5
TrustpilotAmazing customer service
Really happy with the customer service I’ve received, especially Nasir Uddin who was very knowledgable and really knew what he was talking about
Henry · 23 September 2026
★★★★★ 5/5
TrustpilotService with a smile
I needed a small job doing by Hills and Simon Cowdrey was the man sent to do it. He is a credit to your company, a genuine, cheerful man who not only repaired my tiling in a flash but when he heard me say that I couldn’t get a mobile signal only by standing near the window lol, he offered to help and fixed my problem by doing something with my mobile settings , now that is above and beyond great Customer service, Thank you Simon , must mention also that although my my tap repair is another company’s responsibility , he also tightened up my cold kitchen tap in an instant . As I say it was true customer service and not needing to take up much extra time out of his busy schedule but leaving one happy Customer.
Karen · 9 January 2024
Agent replied · 13 June 2024
Hello Karen, Thank you for your positive review. It's great that the team have provided you with their expertise and were able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotExcellent work by Michael Chapman
Michael Chapman came to make good some repairs by painting the walls downstairs. He arrived on time, introduced himself and used protective covers before doing the work. The work compared with other painters (Michael is the 6th) was completed to a high standard whereby the walls look clean and bright. Michael pointed out the difference in paint colour that had been used by other painters and made good the walls also. Michael went over and above to provide great customer service and cleaned up and returned furniture when he was finished. I would like to convey my thanks for the professional work done
Jackie · 3 January 2024
Agent replied · 13 June 2024
Hello Jackie,Thank you for your positive review. We really appreciate you taking the time to share your experience. We are glad Michael was able to demonstrate Hills commitment to excellence. We will be sure to pass on your kind words.Many thanks,Hill Customer Service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
