Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional Service
Today was the 3rd time we had the pleasure of having Mike Lewis in our home assisting us today. It was a very simple task this time, took only 30 minutes or so, but Mike came in with the same positive attitude he always shows. Straight away asked about our cats (crazy cat house). Remembering small details like this makes having workmen in your house a little easier. He is always very friendly, professional, and very tidy. You would never know he has been in your house. Cleans up and never leaves any mess. Always a pleasure having such helpful tradesmen. Merry Christmas!
Laura · 20 December 2023
Agent replied · 13 June 2024
Hello Laura,Thank you for your positive review commending Mike for the work he carried out. We will pass on your kind words which he will be happy to hear.We hope you had a Merry Christmas.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotGreat service from Simon Cowdrey
Thank you to Simon Cowdrey! He was prompt, polite and very kind. Tended to the mould problems efficiently and carefully and very nicely left some mould spray for us to use if needed again. Really appreciated that he took his shoes off before coming into our flat and cleaned up after his work. He also selflessly spent time listening to our concerns and giving very honest advice. Couldn’t have been served by a better man. And he also restored my faith in humanity after a very difficult time. Thank you Simon!
RK · 30 October 2023
Agent replied · 13 June 2024
Hello RK,Thank you for your positive review. We really appreciate you taking the time to share your experience. We are glad Simon was able to demonstrate Hills commitment to excellence. We will be sure to pass on your kind words.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotMy house have some wall painting follow…
My house have some wall painting follow up, and there staff - Simon, he’s very helpful， kind and be patient to finish the job. I’m grateful that they are provided good after sales service
Fei · 22 September 2026
Agent replied · 24 September 2026
Dear Fei Felix,
Thank you for taking the time to share your feedback. We’re pleased to hear that Simon was helpful, patient and took the time to complete the follow-up painting work to your satisfaction. It’s great to know that you’ve had such a positive experience with our after-sales service. We’ll make sure your kind feedback is shared with Simon.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotSimon Cowdrey very professional and lovely
Simon Cowdrey assisted me today. He was lovely and very very professional. He perfectly understood the issues in the flat and did a perfect job to fix them in a very effective way, and quickly. He was very friendly at the same time. He was very cautious to make sure he wasn’t disturbing me while I was working. So far he has been the best handyman we have had in the last two years! Thanks Simon, you were amazing!
Laura · 2 October 2023
Agent replied · 13 June 2024
Hello Laura,We pride ourselves on great customer service and we are pleased this was delivered by Simon on his recent visit to your home. We really appreciate your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotMy sincerest thanks
I would like to say a big thank you to Mike Lewis.I encountered noisy pipes in two situations:- running the floor heating and radiators- using the sink in the bathroomIn the two separate inspections of the noisy pipes, many holes were drilled on the ceiling and I was devastated. No one was able to find the cause of the problems except Mike. He was the only one to locate the fault. Mike was a star for saving me to suffer from more unnecessary stress. He also helped me to make good of the ceiling at both times. Mike was skillful and conscientious. Highly recommended .
Donna · 7 September 2023
Agent replied · 13 June 2024
Hello Donna, Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience and Mike was able to find and fix the problem. We appreciate your feedback. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotFriendly, professional care
A huge thank you to Alan Deadman.My patio door had developed a fault and would not lock. I called the support line and Alan arrived just a few hours later.Alan was courteous and considerate. Advised me along the way as to what he was doing to remedy the issue. He searched multiple sources for the part and was able to locate one and fix the fault within no time at all. Alan spoke about how he used to work in the hotel industry and I think it stood out in his character. A great example of customer care.
Jaime · 6 September 2023
Agent replied · 13 June 2024
Hello Jaime,Thank you for taking the time to leave us a review. We are glad to see Alan was able to fix the issue you faced, and we will make sure we pass on the feedback. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended! Needed fix to skirting, fix to close up a crack in the wall, Fix & reseal kitchen worktop, kitchen plinths etc and Hill arranged for Raalf Fallaha to do the job - He explained what he'd do and completed the job. I'm usually very uneasy about strangers coming to fix anything in my home but Raalf was very respectful of my home and his professionalism was very impressive. Hence, my leaving this review.
Mayen · 5 December 2023
Agent replied · 13 June 2024
Hello Mayen,We pride ourselves on great customer service and we are pleased this was delivered by Raalf on his recent visit to your home. We really appreciate your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotThe coordination of all the services to attend has been superb
I have been dealing with Sarah Key who has been coordinating the many services that had to return to the new apt to complete final snagging. It has been a large cast to logistically organise, but Sarah has been on the ball with making promises, setting deadlines and keeping them and informing me throughout the process. She is always pleasant and positive in our phone conversations and I trust her to get things done promptly - which is worth its weight in gold in this industry. Excellent work!
T · 20 June 2023
Agent replied · 13 June 2024
Hello T, We will pass on your review to the Sales Team. We pride our-self on the quality of our homes, so are delighted to hear how happy you are with your new home. Thank you for taking the time to leave us your review. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotGreat Job from Hill’s technician and customer service coordinator
The technician Raalf Fallaha came to my house today for following up the defects. He is a very helpful and patient technician and he did his work perfectly. Moreover, for every work he is going to handle, he will fully explain the situation and how he is going to do. I am very happy to have Raalf Fallaha to help me to fix all the defects and I should also thanks Faye Cogman, the customer service coordinator from Hill, who help me to arrange all problems to solve in a short time.
Customer · 15 June 2023
Agent replied · 13 June 2024
Hello customer, Thank you for taking the time to leave a review, we appreciate your feedback. We will be sure to pass your kind message onto Raalf and Faye. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotDelighted with the outcome
So far, Hill has surely done well in the provision of services in the settling in period of the property, into which we moved nearly a year ago.We were lucky to have Michael Chapman who arrived at the earliest time expected, and he seemed to be an all-round and very knowlegeable expert at fixing everything he needed to do and did more than we expected.We were very happy with his work and pleased that we could just leave him to it. Everything was kept clean and tidy. Many thanks and hope he appears again if ever needed in the future.
Paul · 6 June 2023
Agent replied · 13 June 2024
Hello Paul,Thank you for taking the time to leave us a review. We are so glad you are happy in your Hill home. We will pass on your gratitude to the team.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotI had Alan Deadman to repair my shower…
I had Alan Deadman to repair my shower head holder, he was friendly calm and patient throughout the process. Handled everything gently. The issue was resolved effectively with efficiency. Strongly recommended!
Wen · 16 September 2026
Agent replied · 24 September 2026
Dear Wen Qi Li,
Thank you for sharing your feedback. It's great to hear that Alan was friendly, calm and patient throughout his visit, and that he resolved the issue with your shower head holder efficiently. We're pleased that you were so happy with his service, and we'll make sure your kind words are passed on to Alan.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotHighly recommend! 3 bed in Timberworks
We recently bought a 3 bed new build in the Timberworks development in Cambridge. Having never bought a new build before, I was a little apprehensive but theteam from Hill have been exceptional throughout. Chloe and Antonia were so helpful and communicative throughout the buying process and even since, have checked in multiple times to keep abreast of how we’re settling in. Lynsey from after sales support has also been amazing - making sure any little niggle (there weren’t many!) was very quickly resolved. The house itself is beautiful, very well built and we can’t wait to start our family in a Hill home!!
GK · 29 May 2023
Agent replied · 13 June 2024
Hello GK, Thank you for taking the time to leave a review! It's wonderful to hear that our team met and exceeded your expectations. Thank you for choosing us and sharing your positive feedback, we wish you all the best in your new Hill home. Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotAndy came and sorted our issue out with…
Andy came and sorted our issue out with shower and skirting. He is very knowledgeable and friendly. And did take full responsibility to get it fixed on priority. Thank you Andy !
Devi · 20 May 2026
★★★★★ 5/5
TrustpilotSimon - friendly and professional decorator
Simon was a very professional and friendly decorator. He arrived promptly on the day of the works, and worked quickly to get my flat back to normal after a leak.
Sophie · 1 June 2026
★★★★★ 5/5
TrustpilotMichael Chapman was great
Michael Chapman was great, he came ran through all the jobs with me, explained what he was going to do and efficiently fixed all the issues. friendly, very professional! Thank you!
Yulia · 21 May 2026
★★★★★ 5/5
TrustpilotSuperb job by Simon and Barry
We’ve been having trouble with the floor flooding and pooling water in our shed. Simon and Barry did a superb job today installing a floor. Both Simon and Barry were exceptionally professional, polite, and friendly. They were very efficient in getting the work done and fixed some other snags too. Simon also gave me great advice about some other DIY projects I need to do. Thank you very much guys!
Sam · 5 January 2024
Agent replied · 13 June 2024
Hello Sam,Thank you for your kind words about Simon and Barry's professionalism at their recent visit to you, they will be pleased to hear.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotRichard came to my property to fix my…
Richard came to my property to fix my balcony door. Very polite and professional, nothing was too much trouble for him. I am very happy with the service
Emma · 21 September 2026
Agent replied · 24 September 2026
Dear Emma,
We're so happy to hear Richard provided such a positive and professional experience. Your kind words mean a lot to us! We will pass these on to Richard.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotPaul Coppen brilliant guy gone beyond…
Paul Coppen brilliant guy gone beyond and above and done a great job. Very pleased with the work and very friendly person. Keep up the good work mate!.
Unknown · 18 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback. We're delighted to hear that Paul went above and beyond, delivering a great service while being friendly and helpful. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotLovely and very efficient
Andrew was lovely and very efficient, paid great attention to detail.
Rita · 24 September 2026
★★★★★ 5/5
TrustpilotMichael Perry came and checked the…
Michael Perry came and checked the issue to explain and resolve. He came twice on the day as I was late getting home on the first instance.
RKS · 23 September 2026
Agent replied · 24 September 2026
Dear RKS,
Thank you for taking the time to leave us a review. We’re pleased to hear that Michael took the time to investigate the issue, explain the situation and work towards a resolution. It’s also great to know that he was accommodating and returned later that day to ensure he could assist you. We’ll make sure your positive feedback is shared with Michael.
Regards,
Hill Customer Service
★★★★★ 4/5
TrustpilotPaul C and Michael Chapman came today…
Paul C and Michael Chapman came today to address an issue on our roof, they were very efficient, found and fixed the issues and answered all my questions.
Anne · 16 September 2026
Agent replied · 24 September 2026
Dear Anne,
It's great to hear that Paul and Michael were able to resolve your roofing issue so efficiently. We're pleased that they took the time to answer your questions and ensure the necessary repairs were completed. We'll be happy to share your recognition with them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThere was an issue with our wall living…
There was an issue with our wall living room wall peter miller came and fixed it …we are so happy with his service …. A good gentleman must recommended
Sherin · 21 May 2026
★★★★★ 5/5
TrustpilotGreat Customer Service and Professional Staff
Thanks Paul C and Nicole Spanou for their great help! Much appreciated.Found a potential water leakage issue and emailed Nicole for help. As it's so close to Christmas, I didn't expect Nicole to response so prompt! She arranged Paul to come the next day for an inspection. So impressed!Paul is highly professional and friendly. He did a thorough inspection and found the root cause. And immediate report to the office and recommended the follow up. All his work is professional and efficient! I am more that grateful for his help!
D · 13 December 2024
★★★★★ 5/5
TrustpilotGreat work
Great work. Michael Perry, who came to my house to complete a job in my bathroom, and I couldn’t be more impressed! From the moment he arrived, Michael was professional, courteous, and focused on delivering top-notch service. He took the time to explain the work that needed to be done and made sure I was comfortable with the plan before starting.Not only did he complete the job efficiently, but the quality of his work exceeded my expectations. The bathroom looks amazing. Michael was also respectful of my space, keeping things tidy and cleaning up thoroughly once the job was finished.I highly recommend Michael Perry for any home improvement projects, his expertise, attention to detail, and friendly demeanour makes him a standout professional!
Azadullah · 12 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
