Trusted Agent profile · Greater London

Hawes & Co estate agents in Surbiton, Raynes Park, Wimbledon and 1 more

4.8

★★★★★ Excellent

2,224 reviews across 5 offices and 2 platforms

www.hawesandco.co.uk

Hawes & Co has five offices, in Surbiton (two offices), Raynes Park, Wimbledon and Wimbledon Village (Greater London). Together they have 2,224 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,626

Reviews on Google

All 5 offices

Trustpilot logo

598

Reviews on Trustpilot

All 5 offices

Reviews may appear on more than one platform.

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Our offices

Hawes & Co's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Hawes & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Hawes & Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Great work from Sarah - helped us a lot during the purchase process . definitely recommend

Ksenia · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Kzenia, thank you for your lovely review

5/5

Google

Incredibly knowledgeable of the area. It was a delight to work with Michael, he took his time to help us understand each stage of the process. Would highly recommend!

Roxanne · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Roxanne, thank you for your lovely review, we know real testimonials is what matter so we appreciate you telling people about the great service you have received.

5/5

Google

Joe responsible for managing the let process was a star. Always there yo help. As a first time renter I had no idea about the whole process. 10/10 would recommend.

Grzegorz · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

We found Hawes & Co to be helpful and pleasant to deal with. They were very diligent in pushing things on when needed.

Dan · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Dan, many thanks for your lovely review we are so pleased that we could offer such a positive service to you

5/5

Google

We bought our house from Hawes and Co and they were brilliant, we unfortunately had very poor service from the estate agent we were selling with however Sam and the rest of the team at Hawes and Co worked really hard to ensure the sale went through and have provided superb service during and after the sale going above and beyond what we expected.

Jen · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

Could not have been nicer or more accommodating. Michael re-prioritised his afternoon at short notice to fit in with my limited availability and gave some excellent advice which will be most useful. Would highly recommend.

G · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

When I had an electricity outage in my flat, Hawes & Co at Surbiton immediately understood that this was an emergency to me as I live independently and am visually impaired The Hawes staff member (Mahmoud Okba) promptly got an electrician to come round and fix the problem effectively. That not only put my mind at rest, it restored my practical support systems (for eg. a charged phone, in case of an emergency).

Bonny · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

I cannot fault Greg at Hawes & Co in Surbiton for his professionalism and care. I have no hesitation in recommending Hawes & Co in general and Greg in particular. Alan

Alan · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

We recently bought a lovely house through Hawes & Co. Michael and Greg in the office were really on top of things ensuring the purchase went through smoothly.

Siobhan · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Siobhan, many thanks for your review we are very pleased to hear you have had such a good experience with Hawes & Co, we will pass on your kind words to the team.

5/5

Google

thank you Michael Gibson and the team at Hawes and Co for assisting with the sale of our property in Surbiton. we were very happy with the outcome and professional manner in which the process was handled.

Danuta · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Danuta, thank you very much for your review and we are so pleased you have had such a good experience with Hawes & Co.

1/5

Google

Terrible experience. Very discriminating, both the company and the appalling credit referencing company they used. We had 6 weeks to move out of our current property, and because we had been through hawes and co-before, and rented flawlessly we decided to go through them again. We found a property that we really liked and we went to look at it and put in an offer. We did everything we were asked to do and because Hawes and co use a terrible credit referencing company called ‘legal for landlords’ we were eventually turned down for absolutely no reason whatsoever. I was completely discriminated against because I’m self-employed and have a number of regular jobs as a self-employed person. In the last year I earned £46,000 and my fiance and £19 1/2 thousand pounds, but they would only take six months of bank statements and assumed what I earned over the course of the year instead of looking at a years bank statements. They told me I have only had 22,000 but refused to look at it any further. If they had looked at the other six months to see exactly what I had earned they would have seen the exact amount. They found a CCJ on my fiance‘s credit file that we knew nothing about, and we called the court to find out what it was. The court confirmed this should not have been on his credit file and it is being removed and a letter was sent to prove this, but they refused to look at it and rejected us anyway. This company is rude, Unwilling to listen and unwilling to be objective in any way, even though self employed people’s cases can be different. This whole process took them nearly 3 weeks leaving hardly any time to find a new property and almost left us homeless. It took them two weeks to tell me they needed a second lot of bank statements from me. Two weeks! when we could have been sorting things out but they didn’t bother to tell us. Considering I am in a wheelchair right now and have had an accident and pending a brain procedure, I could’ve done without this level of stress which left both myself and my fiancé nervous wrecks. Also told me my guarantor did not qualify. Despite having over £100,000, some in money, some in stocks and shares she did not qualify because she did not have £17,000 just sat in a current account for 30 days. What a ridiculous load of rubbish. Who keeps £17,000 In the current account! I don’t understand why hawes and co use this horrible, discriminating, unprofessional referencing company, who discriminate good to people for no reason. I could go on and on about the problems I had with hawes and co but you would be reading for a long time. We did not feel respected by them, we feel that a lot of things were not told to us about what was going on and we were misinformed. I have sent an email to them complaining about the situation, but I have been competely ignored. I am appalled by the way we were treated there. I suggest a good professional company in Surbiton you go through chancellors. Smooth, polite and caring and we feel like valued customers.

Mj · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Mimi, we are very sorry that you feel so let down by Hawes & Co and in particular the credit reference company we use. We always aim to give the best customer service and work with our clients, no matter what their circumstances might be. We would very much appreciate your time to discuss in full your experience if not to help you find a new property but to help us to improve our services going forward. Please can I ask you contact us directly at your earliest convenience on 020 8390 6565. We look forward to talking to you.

5/5

Google

Really good lettings agency with professional staff always happy to help. As soon as we moved to our new house Charlie helped us getting every little thing that needed to be fixed sorted. Always available to reply to all our queries and find solutions to any problem.

Monica · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Monica, we are so pleased to hear you have and such a positive experience and we are continuing to be on hand with anything you need.

5/5

Google

Hawes and Co made the purchase of our home in Thames Ditton as easy as possible and were great to deal with throughout the process. Lovely team and would definitely consider using them if we were to sell in the area.

Vince · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Vince, many thanks for your review we are very pleased to hear you have had such a good experience with Hawes & Co, we will pass on your kind words to the team.

5/5

Google

I recently sold my property with Hawes and Co and found them to be an excellent estate agent to deal with. Sarah and the team were very professional and pleasant and I would recommend them to anyone.

Neil · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

I have recently moved to a property managed by Hawes and couldn't ask for a better service. Joe, the Lettings agent who showed me the property and arranged all paperwork was extremely helpful and professional. Moving in made stress-free and straight forward. Recently, I spotted a leak in my bathroom, and while I was getting ready to spend the night at a hotel ( couldn't make any use of bathroom appliances ), I reported the issue to Property Management, led by the remarkable Mahmoud. Turns out, the issue was sorted on the same day. Just like that. I can't thank you enough Mahmoud. This team is really something special, keep it up.

J · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

I can not praise Hawes & co enough, especially mr Michael Gibson who took my property on, initially a simply straight forward sale, no chains etc.. but he went the extra mile on every occasion with each and every unexpected turn of events, anyone of which would have each been capable of terminating the process. I was overcome with the stresses they presented but he kept me focused n assurances that nothing was impossible. He was right. His help was invaluable under the hurdles presented to us one what proved insurmountable to many. Me especially included, as I had spent years in the same business, both locally n in the West end of London. Never, throughout my whole career have I met such a property consultant so willing and able to make it happen contributing many out of hours time n energy on my behalf.

Nigel · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

Hawes Estate Agents & Letting Management Services provide an exceptional service and their professionalism dwarfs the competition. Charlie handles my landlord matters with a prompt efficiency not experienced elsewhere and I simply would not work with any other company as the confidence Charlie provides me with covers each and every aspect of being a remote landlord

Rebecca · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Rebecca, many thanks for your review we are very pleased to hear you have had such a good experience with Hawes & Co, we will pass on your kind words to the team.

5/5

Google

It´s my second year in a property managed by Hawes&Co and I have no complain. It´s an old property with the normal tear and wear issues. Every time I have needed to report any of them, I have found a kind and helpful Hawes&Co team member, especially mention to Mahmoud Okba, an outstanding lad that not only gets his work well and quickly done, but always with a smile and good vibes.

Íñigo · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

Absolutely outstanding service from Hawes & Co, Surbiton, in particular Michael Gibson who dealt with my property. He was efficient and courteous at all times. Very highly recommend this agency to anyone looking to buy/sell in Surbiton.

Tibah · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Tibah, many thanks for your review we are very pleased to hear you have had such a good experience with Hawes & Co, we will pass on your kind words to the team.

5/5

Google

We bought a flat in Brighton road Surbiton in March 2018 through Hawes and Co Surbiton. We had been looking for just under a year when we saw the flat online and so the last thing we wanted was to deal with another comission thirsty agent trying anything to sell us a property. We dealt with Samuel and Greg who were absolutely fantastic!! They showed us around the flat on 2 or 3 seperate occasions while we were trying to make our minds up and each time they had lots of patience and told us we must take our time and do what we feels right. Was really nice to have an agent deal with you on a personal level for a change. Even once the offer had been accepted and we went through the various purchase stages, they were a breeze to deal with. Highly recommend them to anyone and we will be sure to consider them again In future if we ever sell or rent out.

Blake · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

Just exchanged today and have been pleasantly surprised at how efficient and professional this agency has been. Michael has been our key contact and has helped our buying process become seamless. His quick response time and honesty has restored some of our faith in estate agents again after being messed around by many out there.

Zaynab · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

5/5

Google

We have recently had a very positive experience selling our property with Hawes & Co Surbiton. Sarah Walker and the team gave us loads of assistance with the practicalities of selling, always responded quickly to questions and requests, and were able to obtain an offer on the property within a couple of weeks of marketing it.

Theo · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Theo, many thanks for your review we are very pleased to hear you have had such a good experience with Hawes & Co, we will pass on your kind words to the team.

5/5

Google

Joe at Hawes & Co was a pleasure to work with when we were searching for our new home. He always returned our calls quickly and answered all our questions. The whole team went above and beyond to make sure we had everything we needed. I would highly recommend them if you are in the market for a new home!

Meghan · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

Agent replied · 16 June 2024

Dear Meghan, thank you for your review we are very pleased you had such a positive experience with Hawes & Co.

5/5

Google

Just completed on a sale that went through smoothly thanks to Michael Gibson who was great in moving the matter forward minimising delays and keeping the chain going. We have worked with Hawes and Co for several years both on sales and purchases and have found them to be professional and prompt in their service. All the Best to Michael and Team!! Rachel Philip Solicitor

Rachel · 18 June 2019 · Hawes & Co Surbiton (67 Victoria Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Hawes & Co

Which Hawes & Co office has the most reviews?

Surbiton (67 Victoria Road) has the most, with 939 reviews rated 4.8 out of 5, followed by Raynes Park with 561.

Where are the Hawes & Co offices?

The five Hawes & Co offices, by town:

Has Hawes & Co won any awards?

Yes. In The Trusted Agent 2026 awards: Hawes & Co, Surbiton won Gold; Hawes & Co, Surbiton won Trusted Agent; Hawes & Co, Raynes Park won Trusted Agent.

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