Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotWe’ve been to discuss a possible…Exchange
We’ve been to discuss a possible exchange at York Vale gardens and dealt with Angie- Angie took time to explain things, was very clear and professional.She made our experience very easy and would recommend.Thankyou
Christine · 27 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotThe Grange, Shireoaks.
My wife and I have just been to check on the progress of our new home at The Grange, Shireoaks. We were aware of some negative feedback regarding Harron Homes prior to our reservation but we also have a number of friends that have bought from Harron on other sites and besides the expected minor snags their experiences have been excellent. Thus far our own experience has also been excellent, we elected to part exchange and this has been very straight forward, the offer was a little lower than we would have hoped for but the ease and convenience has definitely been worth it. The sales team at The Grange are superb, (Joanne and Jeanette in particular) the information they provided prior to reservation was very detailed, they really know their houses. After reservation their communication has continued to be great with weekly build and progress updates. It does make me think that Harron are trying to address some of the issues around communications that people have mentioned. As for the house and site, this will be our fifth newly built house so we have some experience and compared to previous houses the standard of finishing is high. Attention to detail is also to be commended, for instance the kitchen units have been fitted but then have been fully wrapped and protected to ensure it is free from any damage during further works, this might seem small but this level of attention is not something we have experienced with other builders. Apparently this is driven by the new site manager (Steven) who is said to be driving a much higher standard of finish and we have no reason to doubt this. This ethos does seem to carry through to the tradespeople. We met the electrician(Ben) who was carrying out some additional work that we have requested and he seems to have a genuine pride in his work. Clearly the house isn’t complete yet and it remains to be seen how well Harron Homes deal with our inevitable snags etc, but so far it’s been superb.
Mark · 27 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotWe attended the part exchange event…
We attended the part exchange event today at York Vale Gardens at Howden, Philippa was very helpful and informative, we will definitely consider this site due to its location, looking forward to seeing the new show home once it’s complete
Awells · 26 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotAttended the part ex event this…
Attended the part ex event this weekend. Excellent service. Very informative and helpful. Would definitely recommend
Michelle · 26 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotAttended the part ex event
Attended the part ex event. Excellent service and very welcoming staff.
Kieran · 26 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotAmberwood Chade
We have recently purchased a Hereford at Amberwood Chase. The service and in particular from Jane has been excellent. We can’t wait to move into our new home. A & G Richardson
Arran · 26 October 2019 · Harron Homes Rossington
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotExcellent Customer Service
We reserved our Harron home in June at The Grange Shireoaks.Having wanted a Harron home for quite a few years now we finally took the plunge & bought one.Our sales rep Jo has been fantastic from start to finish. She’s helped us with many queries & made our experience a lovely one so far.Steve our Site Manager has kept us up to date with build plans & he’s always met the deadline he’s given us. Even being in front of the deadline on occasion.Really happy with our experience so far & cannot wait to move into our beautiful new home.Amy
AmyG · 21 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
Trustpilotzero Attention to details
The house from the outside looks brilliant. However the standard of finish on the inside is appalling no attention to detail whatsoever. The paint on the walls is god awful. Finish on the patio doors, windows and bathrooms is just horrendous. The after sales service is beyond a joke. If we could start over we would avoid harron homes like the plague.
Lewis · 20 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Hi Lewis, thank you for your review. Our teams are keen to assist you further but in order to do this it is recommended by Trust Pilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trust Pilot through which you can provide your full details so we can assist you further. Many thanksHarron Homes
★★★★★ 5/5
TrustpilotRosendale and Wickersley
Rosendale and WickersleyWhat Fantastic show homes .... Absolutely Stunning . The Staff here couldn't do enough for you, Alistair and Jo where so professional and understanding and full of knowledge and had all the answers to any questions I had .... Anyone going to view these homes will be incredibly happy with what they see. Thankyou Alistair and Jo for all you have done to make our house hunting a pleasant experience.
Samantha · 18 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotRosendale Wickersley
Called in at Rosendale gardens to find out some information about the properties there. I was amazed at their quality and the professionalism of their sales person Alistair. Their was no pressure and the friendliness was a credit to Harron. I would certainly recommend you view these properties.
Rosie · 18 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your experience with Harron Homes. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 4/5
TrustpilotWe moved into our new home on The Edenbrookvale at Pontefract love it!
We moved into our new home on the Edenbrookvale site 10 weeks ago, We love the house however from the start we were aware of some of the poor on line reviews.Although we had a bad start with sales we eventually saw and dealt with Suzanne Middleton.She assisted us by getting many of the snags done either before or just after the move.Suzanne has a warm and friendly personality and she was just what we required to help us move into the new build.We have recently had most of our problems sorted by Mark, deputy site manager who is also approachable, helpful and a problem solver.We have a few hiccups but we are happy so far. Thanks to both Suzanne , Mark and to the tradesmen who rectify the problems.Thanks Steve and Angie.
Steve · 16 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotOaklands Heath Site
Oaklands Heath site. The quality of the build was very good. There has been no issues with the electrical and plumbing works and there has been minimal plastering / paint work snags that needed to be completed. Any snags that were identified are going through the snagging process and are getting rectified accordingly. Quality of the workmanship across the board is very good.
Ben · 12 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotMiss the sales advisor Jordan at…
Miss the sales advisor Jordan at Silsden he was a smashing chap that didn’t just lie through his teeth like others I found He gave you an honest reassuring answer to your questions regarding build completion etc. I only bought into this because of himJust hoping this new advisor can match him but I doubt it I’ll update accordingly
LSA-2006 · 11 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotAmberwood Chase
We have been in our house at Amberwood Chase now for 10 months. We did have quite a few issues at first from day 1 but we had such excellent service from Maddie, Steph and Matt throughout who managed to get most of our niggles sorted. They are a credit to Harron Homes. The houses are well laid out and beautiful and airy. The final workmanship leaves a lot to be desired but we can decorate and rectify this in our own time. We are still waiting for the odd snag to be completed but we love living here and glad we made the move.
Mrs · 8 October 2019 · Harron Homes Carlton
★★★★★ 2/5
TrustpilotVery poor finishing, not like the show house!
Been in a year now. The house is beautiful but the level if finish very poor.In 12 months the snagging list has come down from 400-odd items to 120.Still not finished.Whistling soffit, scratched glass, lousy brickwork, poor plastering plus many more - all outstanding for over a year now.Getting ignored by the Directors now, we are going to have to go legal to sort this out.
Andrew · 8 October 2019 · Harron Homes Carlton
★★★★★ 5/5
TrustpilotRoyal Wells Park Crofton
Royal Wells Park CroftonWe have recently moved into our new home in Crofton; we did not expect everything to be perfect, but any problems we have had have been actioned and rectified in a timely and efficient manner; we can only put his down to the helpful and efficient staff on this particular site, Ellie and Matt have both been brilliant.
Linda · 7 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotHouse hunting
We visited Oaklands Heath today and viewed a beautiful four bedroom House.We will be returning for a second view after the sales Lady explained about their part exchange scheme.I would recommend that anybody looking for a new house in this area should visit their show houses.
Paul · 5 October 2019 · Harron Homes Carlton
★★★★★ 1/5
TrustpilotHeritage Green Chesterfield
Don’t be fooled by the amazing show homes that draw you in. The whole harron experience is awful if only I had read these before. It starts when your greeted with the rude and abrupt saleswomen then continues through the whole journey. Even when you pick the keys up to your dream house and are given some towels because there is a bit of a leak they say which turns out to be a flooding of the downstairs toilet. The latest fault is to have a water leak coming through the ceiling. We have loads standing water on the flat roof the grass is laid on rumble so will not grow. Our snagging company found 211 faults which leaves us with no faith in the house or harron homes feels more like e renovation project rather than a new build. All the lies and false promises to try and keep you quiet will wear you down. Snagging seems to be hit and miss to a low standard not the luxury they promise.
Andy · 4 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We understand you are in ongoing contact with our customer care and construction teams with the issues that have been raised.
★★★★★ 5/5
TrustpilotAmberwood Chase
We have just completed on our new home and couldn't be happier with the service. Our home has been completed to a high specification and the Harron staff have been very keen to make sure that we check everything carefully prior to completion. The whole process has been easy and stress free. Thank you.
Joanne · 1 October 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotOaklands Heath Huddersfield
We were concerned with some of the negative reviews on Harron Homes that we came across before we purchased our new home. Our experience has been totally different. The on site team, particularly Jacquie and Debbie are excellent and nothing was too much trouble. The Sales process was straight forward and we moved in on time. We love the design and build quality of the house.As with all new builds there were some snagging issues, but again all dealt with efficiently by the Site Management team. We have only needed to contact Customer Services a few times, but they proved to be helpful and keen to resolve our issue.If we still have any complaints it would be the ongoing site development causing roads that can be like a mud bath at times! Looking forward to the site being completed.
Mr · 30 September 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotManor Farm - Rebecca
We have just reserved a house at Manor Farm, Snaith. Rebecca has been amazing, talking us through the process and answering our endless questions!Reading some of the other reviews, we were a little worried but Rebecca has put any worries to rest and we can’t wait to move in!
Claire · 29 September 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
Trustpilothappy days
We bought new home in oaklands heath.We are fully satisfied with our home, and we are happy that any complaints we had were dealt with promptly. Kids love their new house. Great customer service, special thanks to jackie who helped us greatly throughout our experience with Harron Homes.
Salman · 24 September 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotAvoid at all costs!
I could write war and peace referencing all the 2 faced lies and outrageous bodge jobs I'm currently dealing with but the bottom line is this. They do not give a flying crap once you have paid your deposit, and then it gets progressively worse until you cant actually believe a company this bad can physically exist.I'm now 18 months into my journey with Harron Homes and so far I've been physically intimidated by a site manager for simply asking questions, I've been told lies that range from 'no that's your view we're not building there... to the inspection is booked i promise...to I'm sorry we'll sort it, which consists of waiting 6 months before blowing your top and some dimwit comes and bodges it leaving you wishing you just arranged for a professional to do it properly. One of my particular favourites however were the 2 data protection breaches which were dealt with by laughing it off. Then you come to the actual quality of the property, DO NOT take the show home as an example of what your getting, the difference between the workmanship on the show home and that on my actual property couldn't be any further apart if my house had been built by cave men with mud pies, in fact it probably has been!I wouldnt wish Harron Homes on my worst enemy. The business model boils down to bodge it as cheap as possible and ignored the customer until they give up......
Simon · 24 September 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. We would like to take this opportunity to reassure you that we take customer feedback very seriously. We have checked our records and understand that the process to resolve the points raised is ongoing and our customer care team are liaising with you directly. Many thanks.
★★★★★ 5/5
TrustpilotOur purchase so far..
I absolutely can’t fault the service we’ve received (so far) from Joanne O’Neill @ Rosendale Gardens, Wickersley South Yorks. From initial reservation we’ve been kept fully in the loop and very well informed throughout the process. The only downside to our process so far has been Harron’s choice of Solicitor, Freeths, which I strongly believe should be reviewed by Harron internally - Harron pride themselves on a great service and Freeths haven’t replicated this at all - That being said, everything Harron could have done to rectify this they have done. I can’t speak highly enough of Joanne and she’s a complete asset to Harron and deserves recognition for her passion, service and care for her role and seems to share the same values and ethics that Harron pride themselves on. Alistair has been great since joining the Wickersley sales team and Rachel Sheard has been very supportive and a big help throughout any issues with Freeths.Definitely recommend Harron Homes so far and will review again once we have our keys! :)
S · 24 September 2019 · Harron Homes Carlton
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your experience with Harron. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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