Trusted Agent profile
★★★★★
1,449 reviews across 3 offices and 2 platforms
Harron Homes has three offices, in Carlton, Doncaster and Rossington. Together they have 1,449 reviews on two platforms, rated 3.9 out of 5 overall.
20
Reviews on Google
All 3 offices
1,429
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Harron Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExceptional service Ann
We have just reserved our second home built by harron homes, the houses are great quality and the development at sandlands park is fantastic, Ann the sales advisor on site is such a friendly welcoming lady and has been really helpful, her customer service is exceptional and she really does go that extra mile and is a great asset to harron homes!
5/5
TrustpilotI had such a lovely experience with… Charlotte
I had such a lovely experience with Charlotte at Harron Homes as a first-time buyer. She was so friendly, helpful and approachable throughout the starting process of our journey, making everything feel much less daunting. She was always happy to answer any questions and made me feel at ease. Thank you, Charlotte.
5/5
TrustpilotCharlotte is Fantastic!
We’ve had a great experience with Charlotte at Harron Homes. As first time buyers, my partner and I have been looking for professional advice and guidance as we navigate the housing market, and Charlotte has been fantastic. She’s incredibly knowledgeable, honest and approachable, which makes such a difference when you’re considering purchasing your first home. Having someone who takes the time to explain things clearly and provide genuine, honest advice is really reassuring and helps make what can be an overwhelming process feel much more manageable. We really appreciate her support and wouldn’t hesitate to recommend Charlotte to anyone looking to buy a home. Thank you for all your help so far!
1/5
TrustpilotI've seen better build quality in a lego set
Buying a harron home is hands down the single worst financial and emotional decision. Do not be fooled by almost perfect show homes or the slick sale pitches. The reality is a living nightmare built on shoddy craftsmanship, cheap material and a total lack of human deceny. It feels like they just handed a bunch of tools to people and said "here you go" The customer service team are a black hole of neglect. Once they have your money you cease to exist. Emails disappear as if they work for MI5, broken promises and lies - on the odd occasion someone comes to fix a snag, they either turn up late, not at all or do a bodged patch up job. They have zero accountability and will blame you before they even take responsibility for their own subpar work. They are damaging to people's quality of life and mental health and will end up sending someone to an early grave. An absolute joke.
5/5
TrustpilotWe would like to take the opportunity… to thank the Harron Homes team
We would like to take the opportunity to say how happy we are with our new Harron home. From the initial purchase through to moving in and settling into our new home, we have been extremely pleased with the overall experience. The quality and finish of the property have been excellent, and it is clear that a great deal of care has gone into the construction and finishing of the house. We particularly appreciate the thought that has gone into the layout and design of the home. It is practical, modern and has given our family everything we were looking for in a new home. The house feels well built, comfortable and has quickly become a place that we are very proud to call home. The Harron Homes team have also been friendly, approachable and helpful throughout the process. Any questions we have had have been dealt with professionally, and we have always felt that our concerns were listened to. Overall, we are extremely happy with our Harron home and would have no hesitation in recommending Harron Homes to anyone considering buying a new property. We are very pleased with the quality of our home and, most importantly, we are enjoying living in it
5/5
TrustpilotJust ask for Nicola!
We spoke to Nicola on the Friday and AIP was done by Sunday that’s because 1 - we were ready to buy asap but 2 - NICOLA She was genuinely brilliant, like a serious asset to Harron Homes, needs a pay rise, a few weeks off and decent bonus. I’d take her at my work if I could. As first time buyers she guided us through everything, any question we asked (and we asked plenty of them), any idea we had she was honest with what she would do and what was best for whatever it was. The house we’re buying isn’t fully built yet but it was so easy with her that honestly all we’ve had to do is choose our interiors and do the paperwork because she genuinely made us feel like she was looking after her own. So, cheers Nicola! See you on site! :)
Thank you for your lovely review! We’re delighted to hear that Nicola has made your first home buying experience so positive. We’ll be sure to pass on your feedback. Congratulations on your new home, and we look forward to seeing you on site soon!
1/5
TrustpilotDo not buy a property from Harron, trust me
Do not buy a property from these con artists. Issue after issue and all they do is lie and misdirect you continuously in hope that you drop it. They can’t do their job properly to start with but the repairs are even worse (when the contractors actually turn up that is). They tell you that something is ‘within regulation’ and stick to that story until you can prove them wrong. Had people lie to my face about issues saying they are fine and then later in the same day they admitted it needed fixing. I know all new builds can have issues but the lack of care and professionalism is honestly ridiculous. All their good reviews come from people visiting the show home or who have only just moved in. If you buy with harron homes then just ensure that you are resilient enough to deal with constant stress, lies and deception for the full 2 year builder warranty period and long after.
We’re sorry to hear that you’ve had a disappointing experience. We take all customer feedback seriously and would appreciate the opportunity to look into this further for you. Our Customer Service team will contact you directly to gain more information and work towards resolving this.
1/5
TrustpilotBe prepared to fight at every stage
A horrendous experience from start to finish. They will say anything to get you on side but only follow through with 50% of the job. Sales experience back in 2022 was shoddy with constant promises for incentives to then be removed, our house price being increased on the back of their error and being asked to sign a ‘reduction’. Snags were plentiful and only half ever completed, despite plenty of exchanges. Those were also a fight and half-fixed. Even almost 4 years after moving in we are having to raise formal complaints based on misinformation by their teams, sloppy building work including end caps missing to the roof that have allowed birds to nest and create a huge mess that they claim they aren’t responsible for cleaning, yet it was their incompetence and lack of care causing the issue in the first place. Everything is a fight or requires constant chasing which is incredibly draining and demoralising. Avoid the company and don’t purchase if you want a smooth experience post signing. They do anything to get you through the door then stop caring when you are. They truly only care about your money.
We’re sorry to hear that you’ve had a disappointing experience. We take all customer feedback seriously and would appreciate the opportunity to look into this further for you. Our Customer Service team will contact you directly to gain more information and work towards resolving this.
5/5
TrustpilotThe whole experience from buying to…
The whole experience from buying to actually moving in to my new home was professionally handled by your sales team at castle gardens, especially Nat, who guided us through the whole process.The build team are helpful and professional in their work ethics. We would like to say thank you Harron Homes Castle Gardens team.
Thank you for your lovely review! We’re pleased to hear you had such a positive experience from buying through to moving into your new home. We’ll be sure to pass your kind words on to Nat and the Castle Gardens team!
5/5
TrustpilotI visited York Vale Gardens recently…
I visited York Vale Gardens recently just walked in to have a look around and get an idea of what’s available, as I’m not quite ready to make a decision yet. I have to say, Nicola was outstanding. She was incredibly knowledgeable, friendly and genuinely lovely to deal with. She took the time to explain everything without putting any pressure on me, and I came away feeling really impressed by both her knowledge and the whole experience. Even though I’m only at the looking stage, Nicola made such a positive impression. She is a real credit to Harron Homes and I wouldn’t hesitate to recommend her. Thank you, Nicola! I’ll pass the word on to anyone looking to move house! xx
Thank you for your review! It’s wonderful to hear that Nicola made your visit so enjoyable and was able to answer all your questions. We’ll definitely share your comments with her. We hope to welcome you back to York Vale Gardens soon!
5/5
TrustpilotNicola has been so helpful and friendly…
Nicola has been so helpful and friendly when my friend bought a property from her
Thank you for your review! We’re pleased to hear Nicola was so helpful and friendly throughout the process. We’ll be sure to pass on your feedback!
5/5
TrustpilotAmazing lady at York Vale Gardens
Went over to York vale gardens at the weekend, I was greeted by a lovely lady named Nicola, she was friendly and really knew her stuff, even the silly questions she made everything really clear. Very early stages for us but will be back.
Thank you for your review! We’re really pleased to hear Nicola was so welcoming and helpful. We look forward to hopefully seeing you again at York Vale Gardens! If there is anything further we can help with, please let us know and we will be happy to assist you.
5/5
TrustpilotHowden Development
We part exchanged with Harron Homes, and the process was very seamless and 0 hassle. We couldn't recommend Harron enough, we love our new home and had next to no snags. Nicola has been brilliant with us from start to finish, and Russ on site has been great.
Thank you for your review! We’re so pleased to hear you love your new Harron home. We’ll be sure to pass your kind words on to Nicola and Russ!
5/5
TrustpilotSnagging
Ross and Mick came out yesterday to sort out a few snagging issues for us, and we couldn’t be happier with the way they dealt with everything. They were both so friendly, helpful and professional, and really took the time to make sure everything was put right, we really appreciate all their hard work. Thank you both!
Thank you for your lovely feedback! We’re delighted Ross and Mick were able to help and will be sure to pass on your kind words.
5/5
TrustpilotTraining day
Delivery of training today..was looked after well and the room was comfortable..also all delegates were very interesting
Thank you for your 5* review!
5/5
TrustpilotAn amazing site team and lovely house
The Sales Manager Kesiah was welcoming and very helpful when we were looking at the plots, always in contact with us and always has a smile on her face When we moved in, all the workmen on the site were helpful and the Site Manager always went that extra step with any issues. When we did have an issue and needed to contact customer services, Lynn got everything sorted and regular contact to make sure our issue had been resolved Overall, myself and my family couldn’t have had such a great experience moving in and 10 weeks later, we are still so happy. Yes, we have had a few small issues but it’s a new build so everyone expects this. But there were so minor, when we reported a problem, it was dealt with quickly and efficiently. Can’t thank the site team and Lynn from customer services enough
Thank you for your review! We’re delighted to hear how happy you and your family are in your new home. It’s fantastic to hear that Kesiah, Lynn and the wider site team were able to make your journey a positive one and resolve any issues quickly. We’ll be sure to pass on your kind feedback to the team. Wishing you many happy years in your new home!
5/5
TrustpilotI had a really positive experience with…
I had a really positive experience with Penny, the mortgage sales advisor I met today regarding buying my first home. She was very professional, friendly and patient throughout the appointment. She took the time to listen to my circumstances, explain everything clearly and answer all my questions without making me feel rushed or pressured. I really appreciated the helpful advice and guidance you provided and I would definitely recommend your service to anyone looking for professional and supportive mortgage advice.
Thank you for your review. We’re pleased to hear you had a positive experience with Penny and found her professional, friendly and helpful. We’ll be sure to pass your feedback on to her.
5/5
TrustpilotWhat an Eldorado and also pleasing…
What an Eldorado and also pleasing customer care! Thank you.
Thank you for your review! We’re delighted to hear that you’ve had such a positive experience and that our customer care has been supportive.
3/5
TrustpilotI have lived in my Harrow Homes…
I have lived in my Harrow Homes property at Low Ridding for just over a year. Overall, it was a great experience initially, particularly with the help and support from Julie and the experienced sales team, who were very helpful throughout the buying process. Most of the snags have now been completed, although there are still some outstanding issues that have yet to be rectified. Unfortunately, once you have completed and they have received your money, it can feel like you are on your own and that the level of interest and support significantly drops. I have been waiting over 3 months to have my loose fence post fixed, this has still to this day not been scheduled for repair. One of my biggest disappointments has been an incident involving contractors carrying out work in my rear garden. They did not knock or notify me that the work was taking place, otherwise I would have moved my vehicle. Following the work, my car was scratched while it was parked on my drive. I reported this to the customer service team immediately and provided photographs and details of the damage, but my claim was disregarded on the basis that I had insufficient evidence. I subsequently asked customer services to provide the relevant risk assessments and method statements so that I could properly understand the work carried out and build my case, but they did not even respond to this request. The lack of communication and transparency has left me seriously concerned about safe systems of work were being followed by the contractors. Ultimately, this situation resulted in damage to my vehicle’s paintwork, which I am now left having to pay to repair myself. Overall, I am very disappointed with how this matter has been handled. While the initial experience was positive and most snagging issues have been resolved, the lack of communication, accountability and support once problems arise has been extremely frustrating.
We’re sorry to hear that you’ve had a disappointing experience. We take all customer feedback seriously and would appreciate the opportunity to look into this further for you. Our Customer Service team will contact you directly to gain more information and work towards resolving this.
5/5
TrustpilotReserved our first home today at…
Reserved our first home today at Simpson Park and what a great journey it has been so far, all thanks to Michelle the sales executive at Simpson Park you are always so kind and caring thank you for all your support!
Thank you for your review! Congratulations on reserving your very first home at Simpson Park, what an exciting milestone! It’s wonderful to hear that Michelle has made your journey so positive and has been there to support you every step of the way. We’ll be sure to pass your kind words on to Michelle and wishing you all the best as you continue your journey towards getting the keys to your new home!
3/5
TrustpilotSad to leave this but I have had enough…
Sad to leave this I have updated this to 3 as they are being pro active in fixing issues so hopefully 🤞 this will be sorted out
We’re pleased to hear that issues are progressing and we welcome your updated more positive review. We will reach out directly to check in.
5/5
TrustpilotWe’ve just moved into our new home at…
We’ve just moved into our new home at Mastin Moor, and throughout the entire process we’ve had the pleasure of dealing with Sylvia. She has been absolutely amazing from start to finish. We genuinely couldn’t have wished for a better person to help guide and support us through the buying process. Nothing was ever too much trouble, and she made what can be a stressful experience feel so much easier. Silvia truly is one in a million, and we can’t thank her enough for all her help and support. We would highly recommend her to anyone going through the home-buying process! ❤️ I also have to mention the fantastic onsite team, who have been incredibly supportive throughout the process. They were on hand to help us on the day we got the keys and made the handover feel so much easier and more reassuring. It’s comforting to know that if we ever need them, they’ll be there to support us and help keep our home a home.
Thank you for your review and for taking the time to share your experience! It’s fantastic to hear how supported and reassured you felt throughout your home buying journey at Mastin Moor. Sylvia will be absolutely delighted to hear your kind words. We’re also so pleased that our onsite team could be there to support you on the day you collected your keys and help make the handover feel straightforward and reassuring. Congratulations again on your new home!
5/5
TrustpilotGreat insight to the direction that…
Great insight to the direction that Harron Homes are positioning themselves, and what it requires from its subcontractor partnership model. Great opportunity to meet the people behind the projects.
Thank you for taking the time to share this. We’re really pleased you found the session useful and enjoyed meeting the people behind the projects. Building strong relationships with our subcontractor partners is really important to us, so it’s great to hear you enjoyed the opportunity to connect with the team.
5/5
TrustpilotAlyson at the De Mauley site was super…
Alyson at the De Mauley site was super polite and helpful. She showed us not only the show house, but also other plots that were ready so we could see all the 4 bed models.
Thank you for your review! It’s lovely to hear that Alyson was so helpful and took the time to show you the different 4-bedroom homes. We’ll definitely share your feedback with Alyson, she’ll be delighted!
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Carlton has the most, with 1,387 reviews rated 4.0 out of 5, followed by Doncaster with 1,361.
The three Harron Homes offices, by town:
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