Trusted Agent profile
★★★★★
1,450 reviews across 3 offices and 2 platforms
Harron Homes has three offices, in Carlton, Doncaster and Rossington. Together they have 1,450 reviews on two platforms, rated 3.9 out of 5 overall.
20
Reviews on Google
All 3 offices
1,430
Reviews on Trustpilot
Business-wide
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Harron Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAlyson at the De Mauley site was super…
Alyson at the De Mauley site was super polite and helpful. She showed us not only the show house, but also other plots that were ready so we could see all the 4 bed models.
Thank you for your review! It’s lovely to hear that Alyson was so helpful and took the time to show you the different 4-bedroom homes. We’ll definitely share your feedback with Alyson, she’ll be delighted!
5/5
TrustpilotAlyson at De Maulay Manor was so…
Alyson at De Maulay Manor was so helpful today. Even though we are looking at another development, she was beyond lovely. She showed us multiple 4 bed plots for us to have a better idea of what we want. Thank you so much!!
Thank you for your review! It’s great to hear that Alyson was so helpful and took the time to show you around the different 4-bedroom plots. We’ll be sure to pass your kind words on to her. We really appreciate you taking the time to share your experience!
5/5
TrustpilotHighly recommend
Highly recommend, very straightforward from initially looking around the showroom to moving into our new home! Natalie at Castle Gardens made the process as low stress as possible for us which really helped. Overall great service from Natalie.
Thank you for your lovely review! We’re delighted to hear you had such a positive experience from visiting the showroom through to moving into your new home. We’ll make sure Natalie sees your kind words. We wish you all the best in your new home!
5/5
TrustpilotReally impressed with our Harron Home
We moved into Castle Gardens at the end of June 2026 and overall, we’ve been really impressed with both the quality of the house and the customer service.
Thank you for taking the time to leave a lovely review. It’s great to hear how happy you are with your new home and that Natalie and Marcin have been there to support you throughout. We’ll be sure to pass your feedback on to them. We hope you’re settling in well at Castle Gardens and enjoying making your new house a home!
5/5
TrustpilotVery happy with our new Harron Home at…
Very happy with our new Harron Home at Castle Gardens. Natalie in sales was great throughout the process and the site team have built an amazing house.
Thank you for the review! We’re really pleased to hear you’re happy with your new home at Castle Gardens. It’s lovely to hear that Natalie looked after you so well, and that you’re pleased with the work of the site team. We hope you’re settling in nicely and enjoying your new home!
5/5
TrustpilotReally impressed with our Harron Home
We moved into Castle Gardens at the end of June 2026 and overall, we’ve been really impressed with both the quality of the house and the customer service. Natalie was fantastic from reservation right through to moving in, keeping us informed and providing regular updates, which made the whole process much less stressful. As you’d expect with any new build, we did have a number of snags to deal with, but over three quarters have already been resolved, largely thanks to Marcin who has been proactive addressing issues. We are confident the remaining few will be sorted soon. Having lived in a couple of new-build homes, we have something to compare with, and genuinely feel that the overall quality and finish of our Harron home is better than some of the other builders we’ve experienced. What has really stood out, though, is the customer service. Communication was excellent throughout and issues are listened to, followed up and actually dealt with. We’re very happy with our new home so far and would definitely recommend Harron Homes based on our experience. A particular thank you to Natalie and Marcin for making the process and aftercare such a positive experience. ⭐⭐⭐⭐⭐
Thank you for taking the time to leave a lovely review. It’s great to hear how happy you are with your new home and that Natalie and Marcin have been there to support you throughout. We’ll be sure to pass your feedback on to them. We hope you’re settling in well at Castle Gardens and enjoying making your new house a home!
5/5
TrustpilotWent there accidentally however the…
Went there accidentally however the Sylvia was very lovely she was very helpful and very passionate about her work. Loved the house. Bolsover Showhouse Hope I got the name right but she was very lovely and thank you for being very kind.
Thank you for taking the time to leave a review! We’re so pleased you enjoyed looking around our Bolsover show home and that Sylvia was able to help you during your visit. If there’s anything further we can help you with, please don’t hesitate to get in touch with our sales team.
5/5
TrustpilotCurrently going through the buying…
Currently going through the buying process with Harron Homes, so far so good. Nicola at York Vale Gardens has been extremely helpful and we cannot wait to get in our home later this year. 🤞🏻🙏🏻.
Thank you for your review! It’s great to hear that everything has been going well so far and that Nicola has been able to help along the way. We’re really looking forward to seeing you move into your new home at York Vale Gardens. Wishing you all the best for the rest of the journey!
5/5
TrustpilotExcellent experience with Harron Homes…
Excellent experience with Harron Homes, Victoria Heights, Fixby We couldn’t be happier with our experience with Harron Homes at Victoria Heights, Fixby. From the very beginning, the whole process has been far better than we expected, and the quality of the finished home has genuinely impressed us. A special mention has to go to Jackie, the Sales Manager, who has been absolutely fantastic throughout. She has gone above and beyond on numerous occasions, always being approachable, helpful and willing to sort things out. Nothing ever seemed like too much trouble, and she consistently exceeded our expectations. It’s very clear that she genuinely cares about the customer experience rather than simply getting the sale completed. We also have to give a huge amount of credit to James, the Site Manager. He has been brilliant from start to finish and has taken real pride in the quality of the homes being delivered. He has been extremely helpful, responsive and professional, and again went well beyond what we expected from a site manager. Any questions or issues we raised were dealt with properly and promptly. The snagging process has also been excellent. Rather than feeling like we were left to discover problems ourselves after moving in, the team were proactive in identifying and addressing things, and James made sure that the snags were followed up and completed properly. That level of attention to detail really makes a difference when you're buying a new-build home. Most importantly, we are genuinely impressed with the quality of the Harron Homes build. The house feels solid, well finished and thoughtfully designed, and the standard of workmanship has been much better than some of the negative stereotypes you often hear about new-build homes. There are always going to be a few minor things with any new property, but what matters is how they are dealt with, and Harron have been excellent in that respect. The development itself at Victoria Heights is also a great place to live, and the overall experience has been extremely positive. Buying a new home is a huge investment and can understandably be a stressful experience, but Jackie and James made the process considerably easier and more enjoyable for us. Their attitude, professionalism and willingness to go the extra mile really stood out. A massive thank you to Jackie, James and the wider Harron Homes team at Victoria Heights. They genuinely went above and beyond and exceeded our expectations. We would have absolutely no hesitation in recommending Harron Homes based on our experience.
Thank you for such a lovely review. It’s great to hear how happy you are with your new home at Victoria Heights and that the experience has been positive. We’re especially pleased to hear your kind words about Jackie and James, they’ll be delighted to know their hard work and support made such a difference. We hope you enjoy many happy years in your new home!
5/5
Trustpilot100% pleased with our purchase from…
100% pleased with our purchase from Harron Homes. The sales manager Jackie and building site manager James went above and beyond to ensure our home was made tailored to our perfection. James came around today helping us to resolve any issues we were having with our house. He listened to us, was easy to communicate with and helped to resolve our issues straight away. We are very happy with our purchase from Harron Homes.
Thank you for your review. We’re delighted to hear how pleased you are with your new home and that Jackie and James were able to make your experience such a positive one. We’ll be sure to pass your kind comments on to them. We wish you many happy years in your new Harron home!
5/5
TrustpilotFantastic experience!
Fantastic experience viewing the lovely show homes at Nevison's Fold with Sue. A brilliant demonstration of the properties with a very friendly and knowledgeable sales advisor.
Thank you for your lovely feedback! We’re delighted to hear you had such a fantastic experience visiting Nevison’s Fold and that Sue was able to make your viewing both enjoyable and informative. We’ll be sure to pass your kind comments on to her. We hope to welcome you back again soon!
5/5
TrustpilotAlthough we don’t feel a new build is…
Although we don’t feel a new build is right for us for our next property, Natalie at castle gardens was more than helpful. We walked in on the off chance of seeing the show homes and she was very knowledgeable and patient. She offered us a coffee and listened to our requirements. A lovely experience and a value to your company.
Thank you for your lovely feedback. We’re delighted to hear that Natalie made your visit to Castle Gardens such a positive experience. We’ll be sure to pass your kind words on to her. We really appreciate you taking the time to share your experience with us.
4/5
TrustpilotReally happy with our experience buying…
Really happy with our experience buying our first home through Harron Homes. Out of everywhere we viewed in the area, Harron offered the biggest and most spacious new-build properties, and by far the best value. Nat, our saleswoman, was fantastic throughout. She made it really clear what was required from us at every stage, which was invaluable as first-time buyers, and kept in great communication the whole way through, it genuinely put us at ease. Rowan, the site manager, went above and beyond, and all the workers on site were friendly, helpful and a pleasure to deal with. The exchange and moving process was easy and completely hassle-free. On moving day, the team made a huge effort with gifts and little touches to make it a special moment for us as a couple buying our first home together. We'd wholeheartedly recommend Harron Homes, thank you to Nat, Rowan and the whole team!
Thank you for your lovely feedback and for choosing Harron Homes for your first home. We’re delighted to hear that Nat, Rowan and the wider team made your experience so positive and helped make moving day extra special. We’ll be sure to pass on your kind words to the team. Wishing you both many happy years in your new home!
5/5
TrustpilotWe have just bought our new house from…
We have just bought our new house from Harron Homes , from start to finish everything thing has been great , Me and my wife would like to say a massive thank you to Mark stones from the sales team who has looked after us from the start until we finally got over the line , he was fantastic in keeping us updated and sorting out any issues we had over our moving experience, he made us feel more at ease with the whole process and was always on the other end of the phone whenever we needed him . Thanks to Harron Homes for everything so far and yet again to Mark we appreciate all your time and effort to make our move less stressful. Thanks James n Donna
Thank you so much, James and Donna, for taking the time to leave such a fantastic review. We’re absolutely delighted to hear that you’ve had such a positive experience with Harron Homes and that Mark was there to support you throughout your journey. We’ll be sure to pass your lovely comments on to Mark, it’s great to hear how much of a difference his support, communication and dedication made during your move. Congratulations again on your new home! We wish you both many happy years there.
1/5
TrustpilotThe Brambles - Retford
Absolutely appalling after-sales service from Harron Homes (The Brambles). I contacted them with a straightforward and reasonable request for some temporary tarmac to bridge the significant height difference between my driveway and the raised kerb. Accessing my own property has become increasingly difficult, and the underside of one of our cars has occasionally scraped as a result. Despite clearly explaining the risk of damage to our vehicles, I have spent more than six weeks repeatedly chasing Harron Homes. I received a succession of vague responses saying the matter had been forwarded, the site team was looking into it, they were waiting for the groundworkers, no tarmac was available, materials needed to be ordered and approval was required. Nobody provided a meaningful timescale or proactively updated me. Most tellingly, as soon as I said I was considering sharing my experience on social media and Trustpilot, I was told that the Contract Manager had arranged a temporary solution and that the groundworkers would attend later that same day. Nobody attended, the promised work was not completed and the problem remains entirely unresolved. It is disgraceful that a customer should have to threaten public criticism simply to get a response, only for Harron Homes then to make a promise that they fail to keep. Meanwhile, we must continue risking damage to our vehicles every time we enter or leave our own property. This experience has left me with absolutely no confidence in Harron Homes’ customer service or aftercare. Once they have sold you the property, getting them to take ownership of even a basic but potentially damaging issue appears to require endless chasing, and even then, their assurances cannot be relied upon.
Hi Damian. We’re sorry to learn about your recent experience and we really appreciate you taking the time to share your feedback with us. We understand you have now spoken with a member of our team, who has looked into this for you and provided a temporary solution ahead of the road tarmacking works due to take place. We hope this provides some reassurance in the meantime and helps make things a little easier while the planned works are completed. We’d like to thank you for your patience and understanding while this has been looked into. We hope the forthcoming tarmacking works will provide a positive outcome and allow this matter to move forward.
1/5
Trustpilot2 year Brierley Heath - It Gets Worse
Our experience with Harron Homes has been extremely disappointing from start to finish. * Our kitchen work surface is delaminating around the front edge, yet we have been told this is the final decision on the matter and nothing further will be done. * We were told by the site manager (and have the email to prove it) that the drains on our development would be cleaned once the site was completed. Harron Homes have now gone back on that commitment and are refusing to carry out the work. * The tarmac on the private road where we live has been breaking up since we had been in the property for less than a year. Despite reporting it early, we are now being told it is simply “wear and tear” after two years and they will not take any responsibility. To make matters worse, communication has been consistently poor. Almost every email informs us that our previous contact has left and our case has been passed to someone new, forcing us to repeatedly explain the same issues and causing unnecessary delays. Genuine concerns are dismissed, promises are not honoured, and once contracts are exchanged and they have your money, customer service appears to become an afterthought. Based on our experience, I would not recommend Harron Homes. If you’re investing hundreds of thousands of pounds in a new home, you should expect far better build quality, aftercare, and customer service than we have received.
Hi George, We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it must be to feel that these matters have not been resolved to your satisfaction. We’d really like the opportunity to discuss this with you directly and review the matters you’ve raised. Please contact our Customer Care team at northmidlandscustomerservices@harronhomes.co.uk, quoting your plot address and development, and we’ll be happy to look into this further.
5/5
TrustpilotThank you Harron Homes!
Buying with Harron Homes has been an amazing experience from start to finish! We first visited the Low Riddings development in January just to have a look around. At the time, both my partner and I still had homes to sell, but we instantly fell in love with the area and one particular house style. Sylvia Weijers has been an absolute superstar throughout the entire process. She has been incredibly helpful, professional, and supportive from day one. Her customer service is second to none. She kept in regular contact while my property was being part exchanged and my partner’s home was being sold, always keeping us updated and going above and beyond, even on moving day. We couldn’t be happier with our forever home, and the service we’ve received from Sylvia, the site managers, and everyone at Harron Homes has been outstanding. A huge thank you to Sylvia for making what could have been a stressful process such an enjoyable and positive experience. We wouldn’t hesitate to recommend Harron Homes to anyone looking for a new home!
Thank you for your lovely review. We're so pleased to hear you've had such a positive experience with us and that you've found your forever home at Low Riddings. It's great to hear how much support Sylvia provided throughout your journey. We'll make sure your kind words are shared with her, along with the site team. We're sure they'll really appreciate your feedback. Buying a home can be a stressful time, so it's fantastic to know we were able to make the process as smooth and enjoyable as possible. Thank you again for choosing Harron Homes and for recommending us. We wish you both many happy years in your new home!
2/5
TrustpilotIts like a Nightclub …
I have been living on the Hawthornes estate for a couple of years now. While it's still very much an active building site, I have to say the roads have improved significantly over the last 12 months, and overall the house is great. My biggest issue, however, is the excessive noise from the builders and scaffolders. They regularly play music at such a high volume that it's impossible to concentrate, and I often have to move rooms just to be able to hear myself think. If you're planning to work from home, this is something to seriously consider, as the noise can make it very difficult. I raised the issue with Harron Homes, but unfortunately nothing was done to address it. I appreciate that construction work is part of living on a new-build estate, but there is no need for music to be played at a volume that disturbs residents throughout the day.
Thank you for taking the time to leave your feedback. We're pleased to hear you're happy with your home and that you've noticed the improvements made to the roads over the last 12 months. We're sorry to hear that the music being played on site has been causing disruption, particularly when working from home. Whilst construction activity is an expected part of living on an active development, we appreciate that music at an excessive volume is unnecessary, and we're sorry that your previous concerns left you feeling that no action had been taken. Following your feedback, we've spoken with the site team and reminded all contractors to ensure any music played on site is kept to an appropriate volume to minimise disruption to residents. If you're happy to do so, please contact our Customer Care team with your address and contact details so we can discuss your experience further at Yorkshirecustomerservices@harronhomes.co.uk. We'd welcome the opportunity to speak with you directly and thank you again for bringing this to our attention.
5/5
TrustpilotHollie & Brad
From our initial appointment to look at the show homes back in May we knew we were in good hands with Charlotte at Shipley lakeside, her knowledge of the development and the house styles was impressive and her customer service was even better. From the moment we stepped into the show homes for the first time, we could see ourselves living there. We had seen a few plots available online in the Settle house type and was very interested in reserving as we had always wanted to live in the area. Charlotte took the time to walk us around the development and show us existing Settle plots as well as putting us in touch with the closest development with that house type as their show home so we could go and see our potential future home in real life. We went to view the Settle show home later the same day and immediately fell in love. A week later, after getting our decision in principle through their recommended mortgage advisors which was so easy and quick, we reserved our plot. We had opted to part exchange our current house, as the option to stay in our old house until our new house was ready to move in to was a major benefit for us. Fast forward to this weekend and we have now exchanged contracts and finalised our colour choices and options ahead of our expected completion date of the end of November. The whole process so far has been seamless and we are beyond excited to move in to our new house, the weekly updates we receive from Charlotte are a lovely personalised touch that we really appreciate. We have been impressed with the selection of colour choices and options available. We were initially dubious about using their recommended solicitors (which was a requirement of the part exchange) as we had negative reviews from others in similar situations but Fidler and pepper have been so easy to work with and being able to view and sign the majority of the forms via their app has made it so much easier for us. We cannot thank Charlotte enough for taking the stress out of the situation and making the experience so far so enjoyable.
Thank you for your lovely review. It’s great to hear how positive your experience has been from your very first visit to Shipley Lakeside. Charlotte will be so pleased to know that her support, knowledge and regular updates have helped make the whole journey as smooth and enjoyable as possible. We really appreciate you choosing Harron Homes and can't wait to welcome you into your new home later this year. We'll be sure to pass your kind words on to Charlotte. Wishing you all the best as you count down to moving day!
5/5
TrustpilotAnn at The Oaks is excellent
From the moment I heard her voice on the telephone to now beginning to choose our extras for our new home, I knew we would purchase our forever home with Ann. Ann has provided exceptional customer service throughout. Working hard to get us the perfect home, in the perfect plot, within our timelines, working quickly and going out of her way for us. We have used the part exchange scheme with Harron which is going very smoothly and quickly so far and Ann’s recommended mortgage advisor and solicitors have also been excellent. We have already visited the plot and met the site builder Dan, we get weekly updates, photos, support and advice. Looking forward to continuing on this journey with Harron, Ann and Dan creating our dream home.
Thank you for your wonderful review. We're delighted to hear that Ann has made such a positive impression from your very first conversation and has supported you throughout your home buying journey. It's fantastic to know your part exchange is progressing smoothly and that the mortgage advisor, solicitors and Dan on site have all helped make the experience a positive one. We're so pleased you're enjoying the weekly updates as your new home comes to life. Thank you for choosing Harron Homes. We'll be sure to pass your lovely comments on to Ann and Dan, and we look forward to supporting you through to moving into your dream home.
1/5
TrustpilotAvoid buying with Harron Homes
We initially gave Harron Homes the benefit of the doubt because we were genuinely happy when we first moved into our home. The location at Shipley Lakeside is beautiful, and we were excited to start this new chapter. Unfortunately, five months on, it's become clear that the standard of workmanship is extremely poor. The biggest issue is our private road. It started crumbling within just 10 weeks of being laid and, four months later, it has deteriorated even further. The surface is breaking up, becoming loose and stony, which is completely unacceptable for a brand-new development. Harron Homes have advised residents that this is simply "wear and tear" and that, because the road is private, it will be down to the residents to pay for repairs. If this is the standard they build roads to, it raises serious concerns about what we can expect from the houses themselves in the years to come. We're also still waiting for snags to be resolved five months after moving in, despite repeatedly chasing them. Our LVP flooring has already required several repairs and is now lifting again, suggesting the underlying issue has never been properly addressed. It's incredibly disappointing. We loved the location and had high hopes when we moved in, but the ongoing quality issues and lack of accountability have completely changed our opinion. Based on our experience, the build quality and aftercare have fallen well below the standard we expected from a new-build home.
Thank you for taking the time to share your review. We agree that Shipley Lakeside is a beautiful location, though we are sorry to hear that your experience since moving into your new home has not been what you had hoped for. We understand your concerns regarding the shared driveway, and our Contracts Manager is due to visit the development on 6th August to review this and confirm any next steps. We hope the visit provides some reassurance and is a positive step towards resolving your concerns. Our Customer Services Management team are also looking into the snags you have raised and will be in touch with you shortly to review these. However, should you require anything further in the meantime, please do let us know by emailing northmidlandscustomerservices@harronhomes.co.uk and we will be happy to help.
5/5
TrustpilotOutstanding Customer Service and a First-Class Resolution
When we discovered significant cracking around our patio doors and the bedroom wall above, which had gradually worsened over the years, we naturally became concerned that there might be a serious structural issue.
Thank you for taking the time to share your experience. We're delighted to hear that you were happy with the repairs and the service you received throughout the process. It's especially pleasing to hear that Lauren Best kept you informed every step of the way and helped make the experience as smooth as possible. We'll be sure to pass on your kind words to Lauren, the building team and everyone involved in delivering the repairs. It's wonderful to know we were able to turn what was a worrying situation into such a positive outcome and your feedback is greatly appreciated. Thank you again for your patience and for placing your trust in Harron Homes. We wish you many more happy years in your home.
5/5
TrustpilotFamily home
We recently purchased our first family home at Castle Gardens Pontefract, The communication and helpfulness from both Natalie and Rowan from the first stage to the last stage was 5 stars
Thank you for taking the time to leave such a lovely review, and congratulations on purchasing your first family home! We're delighted to hear that Natalie and Rowan provided such excellent communication and support throughout your journey at Castle Gardens. They'll be so pleased to know their efforts made your experience a positive one. We wish you and your family many happy years and wonderful memories in your new home. Thank you again for choosing Harron Homes!
5/5
TrustpilotThank you to the lady at The Brambles…
Thank you to the lady at The Brambles (Kasia) I think was her name. Very knowledgeable and so helpful, also to Paul the Sales Manager, who went out of his way to help us. Brilliant service and beautiful homes
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience at The Brambles. Kesiha and Paul will be thrilled to know that their knowledge, support, and dedication made such a positive impression. Providing excellent customer service is something we take great pride in, so it's fantastic to hear your kind feedback. Thank you again for taking the time to share your experience. We hope to welcome you back to The Brambles again soon!
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Carlton has the most, with 1,388 reviews rated 4.0 out of 5, followed by Doncaster with 1,361.
The three Harron Homes offices, by town:
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