Harron Homes estate agents in Carlton, Doncaster and Rossington

★★★★★ 1/5

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This is a House Builder to avoid

This is a House Builder to avoid. They can NOT be trusted. We have been in our House approx 14 months now and most of our snags are still to be resolved. Customer service is just awful. They wont respond to emails or phone calls, even if you have water leaking into your lounge!!! I can say with 100% confidence that this is the worst company we have ever dealt with.As for the 5 * reviews, Enid Blyton must be contarcting at Harron Homes, writing both the literature and the reviews. They are completely untrustworthy and 1 star is 1 too many. Save yourselves literally years of stress by buying from a more reputable builder.

Henry · 6 September 2019 · Harron Homes Carlton

★★★★★ 1/5

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Consider other options

The review below has clearly been written by Harron Homes - what a load of cobblers! If you believe that, you’ll believe anything. The person also hasn’t actually bought a “luxury” Harron Home.View your other options before you buy! We’re on a new estate, and others that have been here from the start have outstanding issues. We paid for a lot of upgrades, most if not all either dont work/ scratched or are of poor quality. The contractors that come in to fix things have no regard for your property. For example, we had some painting work carried out following a repair to the ceiling. Dust sheets were not used and paint dripped all over our table. Harron Homes proceeded to scrub this and damaged our table. We have been locked in a battle to have this and the other many ongoing issues sorted since Oct. 2018. Since moving on to the site there have been 3 different site managers all promising resolutions but to little or no avail. Customer care are despicable and we are looking to take legal action against the company. If you call site personnel/ directors for updates they either dont answer or pass you on to someone else. I can honestly say this is the worst move we ever made!! I would genuinely not bother with this company and only feel sorry for the poor unsuspecting souls that do purchase.... you'd be in for a rough and stressful time.

Lisa · 6 September 2019 · Harron Homes Carlton

★★★★★ 5/5

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I was worried by reading the reviews on…

I was worried by reading the reviews on line about Harron as I had never heard of them. I was waiting for the sales office at Howden to open as im from the area so looked them up. I was quite disappointed from what I read to say the least. However ive since been to the sales office and the lady there was so helpful. She recommended I go and have a look at the show homes near by since they are not built yet at Howden. I did say I didn't like what I read on line but I really loved the show homes and the style of houses plus I wanted a house close to town and the train station. To ease my concerns she suggested I go and look for myself and drive around a nearby site . It seems peoples experiences are very different. The lady in the sales office explained to me about the company and how they are now using the NHBC which I didn't know what that was until it was explained. From what I gather it will make sure standards are improved. The sales lady and the site manager who I also met really made me feel confident about buying a house there so I decided to early bird on a plot. They were both really professional and genuine. I feel like ive been properly informed at the start to make a considered decision. I don't expect the house to be perfect but I do trust that if theres anything that needs sorting that it will get fixed.

Penny · 6 September 2019 · Harron Homes Carlton

★★★★★ 1/5

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Mislead from the start

The sales side was actually fairly reasonable, except when we purchased the property, the sales lady said "make sure you keep pestering Customer services after you moving in date for any defects", which we thought was quite a strange thing to say. Now after 17 months of phoning and emailing the customer service team daily we have both come to the conclusion that she knew we were being sold a defect riddled house which, as it transpires, applied to almost all of the estate.I do feel as though we have been totally mislead and that the customer service team really could not care less. They are a greedy profit driven company were customers come last. This experience has made us think twice about ever buying a new home again, but NEVER NEVER EVER from HARRON HOMES. The best advice I have seen is to talk to people who have already been thru the Harron "experience", knock on the doors and get your info first hand, as I don't believe the higher rated reviews are even possible from a genuine buyer.

Paddy · 3 September 2019 · Harron Homes Carlton

★★★★★ 5/5

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Outstanding service throughout

Well having moved over 6 times in the last 5 years it was time to settle down and buy a property of our own. So to begin, being a Young couple on a reasonable income for our age we began our journey looking at new build properties. All I can say is manny different places didn’t give us the time of day. To the point of being rude. This was not the case with Harron, from the moment we walked in, to this day we have been treated with nothing but politeness and respect. Tracey and her team have been nothing but a delight from the start. We had a few delays in the process through no fault of Harron or ourself but more out side valuation and solicitors. Tracey made the effort to keep us up to date every step of the way reducing the stress tenfold. In the weeks running up to completion Tracey made it her priority to get everything ready. With our home being the former show home everything is finished to a high standard. Although after 5 years a few bumps and bruises are to be expected. The service from Harron has been excellent rectifying what they can with the rest on the list and booked in. Our home may be only a newly occupied but the pre sale and after care service so far has been amazing thank you Harron for our forever home.

Richard · 2 September 2019 · Harron Homes Carlton

★★★★★ 5/5

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We recently moved into our new home on…

We recently moved into our new home on Amberwood Chase in Dewsbury. We had several friends who had already bought and moved into homes on the development and had mixed reviews from them but seemed more positive than negative so we wasn't deterred.The development had recently changed from LABC to NHBC and NHBC seemed to be much more involved in the build process which gave us peace of mind that some of the negative comments we'd heard would not be an issue for us.During our home demo we had our inspector hats on, looking for known defects and to our surprise, we found only than a hand full of cosmetic faults. The finishes looked excellent throughout. After moving in we had discovered more defects, some still only cosmetic but some a little more serious. I kept an open dialog with sales (Jo) and the site manager (Matt) who both responded quickly and took satisfactory steps to resolving the issues in good time. It took just over a month to resolve the issues and we're now settled in enjoying our beautiful new home.Id like to thank Harron Homes for an amazing buying experience and for being so attentive to our needs. Both Matt and Jo visited regularly while were settling in, offering assistance when required and going the extra mile to make sure we had everything we needed.We would / have recommend Harron Homes to friends and family and would definitely buy from them again.

Craig · 2 September 2019 · Harron Homes Carlton

★★★★★ 1/5

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This is now our 6th new house in past…

This is now our 6th new house in past 17 years. I have purchased from Persimmon, Avant Homes, Barratt, Bellway and a Taylor Wimpy. In total with those houses we had approximately 200 defects between them, which I thought was pretty good and reasonable. Getting the defects remedied was fairly quick and customer service responded as expected. Well we have now purchased a house from Harron Homes and what a difference, we had 297 defects. Its a lot more than we ever expected to get and also more than all the others combined!!! We have been dealing with customer services for over 16 1/2 months now and our list has reduced to 201. The company is a shambles. They build the houses as cheaply as possible to maximise profit at the expense of the customer. The staff turnover is continuous, we had 3 site managers. They treat the customers with utter contempt and are really extremely happy to leave you with a defect riddled property. Amy, the customer service manager, told us that she was passionate about ensuring customers are happy and providing a good service, but as its turned out that does not include rectifying the defects. These are the worst house builders I have encountered by far, no others purposely build houses so badly. I would recommend you buy a house from a reputable builder that places the customers first, otherwise you will end up like every other Harron House customer and regret your purchase and have to wait years before its completed (if ever).

Alison · 24 August 2019 · Harron Homes Carlton

★★★★★ 1/5

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As with many other reviewers

As with many other reviewers, even one star is pushing it. Five months after completing (which was six months past my estimated completion date), I'm still not in, and still have pretty much all of the 383 snags reported by independent snagging company, outstanding. Yes, the house designs look lovely. But if you employ rubbish contractors to execute them, then what is the point? There isn't a single aspect of my experience with Harron that had been positive, and I wish to heaven that I'd found the Harron Homes Hassles Facebook page before I reserved at Silsden, as I wouldn't have touched them with a bargepole. Do not buy from these people - they will not deliver the 'superior, luxury' home they promise, and what you will get, months or even years past your estimated completion date, is a sub-standard property riddled with problems that they will have no intention of rectifying. Happy to supply any supporting evidence to back up this review, just in case you want to contest it, Harron.

Sheree · 22 August 2019 · Harron Homes Carlton

★★★★★ 5/5

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Very happy with our new house

Very happy with our new house, builders, site managers and sales staff. We noticed some minor faults and when we moved in and notified the team. Some were easily sorted and others took some organising. Even though we have only been in several weeks, we expected small delays. Generally we are very pleased with the company who went out of there way to make our move in as smooth as possible.

Mark · 21 August 2019 · Harron Homes Carlton

★★★★★ 1/5

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Disgusting uncaring company

Terrible company that just want your money. They are completely uncaring and do not answer calls or emails. They have lied and mislead us on multiple occasions. The property is riddled with faults, and it's not just ours, the whole estate is having issues. Do not believe the reviews with low defects, it's impossible. Other reviews on twitter and facebook. Look before you buy. Would never recommend to anyone. Disgusting service.

Claire · 20 August 2019 · Harron Homes Carlton

★★★★★ 4/5

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Dewsbury Site (Amberwood Chase) - Good overall experience

We bought our Harron Home just over 3 months ago. We had a few ups and downs during the sale process but got there in the end and are now very happy in our new home. The overall quality of the house so far as we can tell is very good, the biggest issue on quality was the painting which was a bit slap dash (but I have heard they have changed contractors for this now). We had around 20 snags (including sorting out the painting) and the last one was taken care of last week, nothing major on the list in any event but 3 months to turn everything round seems reasonable - and the site manager Matt is very helpful and easy to deal with. I would be happy to recommend a home on this particular Harron estate.

Alexandra · 19 August 2019 · Harron Homes Carlton

★★★★★ 1/5

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Badly let down

We feel so let down. For the last two years we have been dealing with that inept customer care team, telling us (even promising) that our issues will get sorted just to be continually let down. We are now at a stage were we need to move out of the area and can't, as the house is not even finished. They should be banned from selling houses. Harron should hang their head in shame. As a House builder I would not even slightly recommend them.

Joey · 16 August 2019 · Harron Homes Carlton

★★★★★ 1/5

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Buying a Harron Home has been the worst…

Buying a Harron Home has been the worst mistake of our lives. They are an arrogant company that are profit driven and totally ignorant to the customers. We have sent hundreds of emails and made calls almost daily to try and resolve our issues and after just over 3 years, still not complete.We have taken over 23 days of Leave to meet CSO's, out of which they turned up just 14 times. Customer services simply do not care. This has been the single biggest mistake we have ever made. The houses are built by cheap, low skilled workers resulting in very bad workmanship and severe issues further down the line. Do yourself a massive favour DO NOT BUY A HARRON HOME, if you have put down a deposit WALK AWAY. You will regret buying one. One star is one too many.

Christine · 15 August 2019 · Harron Homes Carlton

★★★★★ 5/5

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Amberwood Chase, Dewsbury

We moved into our new house three weeks ago and have been happy with the service we have received from the Harron Homes staff at the Dewsbury site. The customer service we received at the beginning of the process was excellent, with quick responses to any of our concerns. We had our house demo and due to our circumstances had to move in quickly so the snagging list had to be done on our second day in, but the site agent was very obliging and he got started on the jobs within a day! There was nothing major, and out of the list of twelve concerns only four items need resolving and these are programmed in for next week. Overall, we are very happy with our brilliant new home and the service provided from Harron Homes (Dewsbury site), with special thanks to Jo & Matt. Therefore I have no doubts in recommending buying a new home from Harron Homes at the Dewsbury site.

Mark · 7 August 2019 · Harron Homes Carlton

★★★★★ 5/5

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Haven't bought an Harron home yet as I…

Haven't bought an Harron home yet as I am awaiting some deposit money and finances allowing but I am considering doing so simply by the customer service each time I go to the Silsden site.The sales guy is always polite and not at all pushy with us, nothing is too much trouble and we have been three times so far! The houses we have been shown around (unsold homes) have always been of a good standardWill deffinatley be reserving our dream home soon at Silsden

Adam · 30 July 2019 · Harron Homes Carlton

★★★★★ 2/5

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If you buy a Harron home you need…patience

If you buy a Harron home you need patience. Lots of patience as you will be calling customer support for two years getting snag list done. Their customer support often don’t turn up. So also expect to waste days waiting ( for which no compensation ) will be offered. I had 18 days off work getting things fixed. But two years and 18 days the items did get fixed. But need to pursue them - chase them up. Sometimes best going straight to subcontractors.

Ian · 27 July 2019 · Harron Homes Carlton

★★★★★ 1/5

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100% regret buying a Harron Home

We have been in our "meticulously built luxury home" for just over 2 years now and have regretted every single moment of it. We feel like we have been conned by the house builders, they have lied to us right from the start. Promising that they will repair or the snags, even the site manager mislead us saying everything would be completed by the time we moved in. Yet absolutely none of the snags had been touched. Every time we clean the house it feels like we are trying to polish a tu*d. They are not to be trusted AT ALL. NOT RECOMMENDED EVEN SLIGHTLY. Also, I am not sure which part of our house is either luxury or meticulously built. I am pretty sure Harron would not be able to tell me either. CON ARTISTS.

Baldy · 27 July 2019 · Harron Homes Carlton

★★★★★ 1/5

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Terrible service

Almost 2 1/2 years after moving in we still have snagging issues remaining. They have no concept of customer service, they just ignorant. We have 15 left out of 232. All they want is your money. DO NOT GIVE THEM YOUR MONEY. You will be disappointed. 1 star is to high. PM me if you want to have a look yourself.

Jay · 18 July 2019 · Harron Homes Carlton

★★★★★ 5/5

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Fantastic Service

In February we reserved our home with Julie & Karen in sales, we have just moved in 27th June 2019. Julie & Karen have been absolutely lovely through the whole process. Reassuring, helping and friendly. We absolutely LOVE our home, we have had a few little snags, nothing major, but all of these are being ticked off extremely quickly and the service we have received has been excellent. I have had the assistant site manager at my door most days asking if everything is ok, letting me know who’s calling and when and they’ve even done me a few jobs as a good will gesture! Thank you Harron for a wonderful service and Thank you Julie & Karen for helping us get our beautiful new home 😊

Stacey · 13 July 2019 · Harron Homes Carlton

★★★★★ 5/5

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EXCELLENT

We have recently bought a house through Harron Homes, from start to finish the service was excellent. We only had 9 snags and these were completed within two weeks of moving in. My experience has been excellent.

Mrs · 13 July 2019 · Harron Homes Carlton

★★★★★ 5/5

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Harron Homes, Dewsbury, Amberwood Chase

My experience has been nothing but a pleasure!We moved into our first home in April 2019 with the help from Jo in sales it was a swift and stress free process.Matt the site manager came round to welcome us in that week. Once in we were not pressured in to complete a final snagging list, they allowed us time to settle in and get things sorted in our new home. The snags were never anything major but were all carried out within a timely manner and we even added to the list weeks/months after been in the house. Matt the site manager looked after sorting out the snags and was very helpful, he always kept in contact and called me after something was completed and kept me updated on when things were getting done. really professional. Thanks Guys!

Mr · 12 July 2019 · Harron Homes Carlton

★★★★★ 5/5

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Harron Homes Dewsbury

We moved in to our house around 6 weeks ago & have been very happy with the service we received from Harron Homes. The customer service we received at the beginning of the process was excellent, with quick responses if we ever had any issues. We had our house demo a week before moving in where we pointed out any problems we had & these were sorted before we moved in. Since moving in we have found a few more issues, nothing major, but these have since been rectified within three weeks. Overall, we are very happy with our home & the service provided from Harron Homes (Dewsbury site), with special thanks to Jo & Matt.

Lauren · 12 July 2019 · Harron Homes Carlton

★★★★★ 1/5

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Crofton Site

We purchased a home from the Crofton site in December 2017. Since then we have had non stop issues in getting our defects remedied. We have lost count of how many emails and telephone calls we have made to Harron Homes. Even the defects taken on the pink moving in sheet have not yet been completed. Dealing with them is just really time consuming and frustrating. We still have over 50 faults left. We truly believe that Harron feel that they have paid for the work doing once, when the property was built, so why should they pay again. The attention to detail is non existent. They must just hire the cheapest contractors regardless of competence. To make things worse the site managers just don't care. Almost every house on the estate has had issues dealing with them. We are coming to the stage were we will need to take Harron to court to get some kind of redress. Reading the reviews I am not at all surprised that the vast Majority are so negative, they really are that bad. Save yourself years of hassle and spend your money with a house builder with better reviews (believe me they do exist) and one that won't leave you high and dry with defects.

Gillian · 7 July 2019 · Harron Homes Carlton

★★★★★ 1/5

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I am really struggling to write…

I am really struggling to write anything positive about this company. The whole house purchase experience from Harron Homes has been a disaster. We now have over 200 defects despite having lived at the property for over two years. The customer service department is completely ineffective. We have been mislead on multiple occasions into thinking that our proper issues would be rectified, for it too never materialise. They simply don't care. The workmanship is amateurish at best, shoddy attention to detail. I can, hand on heart say that this has been the most stressful period of our lives, and it's all been caused by Harron thinking that sub standard housing is acceptable. For instance loose mortar. Everytime in rains more mortar is washed out between the brickwork. No insulation above an internal garage, the list goes on and on.If you value your health and sanity do not buy a Harron Home, you will regret it.

Barry · 5 July 2019 · Harron Homes Carlton