Harron Homes estate agents in Carlton, Doncaster and Rossington

★★★★★ 5/5

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Crich, beautiful location and a great home design

My wife and I moved in to our new HH house in Crich on 22nd April during the height of the Covid19 epidemic. The team at HH were absolutely brilliant in doing what they could to make the move as stress free as possible during a very testing time. In fact, the whole sales process from start to finish dealing with Kim, Julie and Nathan was a great experience. The good thing is that even after we moved in Kim is still there if we need her. The site manager Wayne really cares about the development, and although he hasn’t been there long, is making a big difference. The design of the house is stunning, which is a big differentiator for HH from other builders. The location, in beautiful village, is a great place to live, with endless walks from the door and good village facilitates to use such as butchers, bakers, pubs and a village shop. In terms of the quality, other than things I knew about before moving, we have not had any serious issues to date. Based on our initial experience I am happy with the purchase and will post an update again once we have settled in a bit more.

Trevor · 24 June 2020 · Harron Homes Rossington

★★★★★ 5/5

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Recently bought a part exchange…

Recently bought a part exchange property from harron homes. As a first time buyer I was very nervous about the whole process, however Jacquie from sales at oaklands heath was extremely kind and helpful and was able to point me and my partner in the right direction and took a massive weight off our shoulders when we were starting the journey to buying the property. Once we had put an offer in for the property, Vicky Jowett from the part exchange department was extremely helpful with processing the purchase, she was constantly keeping us up to date and we felt in the loop at all times. Unfortunately buying a property during a pandemic is not ideal, however she was able to do everything in her power to get us into our new property as soon as she could and we will be forever grateful for all the hard work and effort that was put in to get us where we are today.

Alisha · 21 June 2020 · Harron Homes Rossington

★★★★★ 1/5

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The company that makes you break the law and treats nurses like dirt!

We have endless issues:Rude sale staffCancelled appointmentsTurningup for appointments and being told they dont have timeFalse promisesTold thatextras available that werentWrong extra orderedThe list goes on.Weve been told this monday we have to be out of our home weve part exchanged , on 29th . We cant get removers due to covid, im a nurse , my husband is also a key worker. Were both working. Harron have told us tough and basically they dont see the issue. They have told us to breakcovid legislation and put our family at risk by getting family to have our son and help us move. They dont understand why we can get leave, a nurse in a pandemic. Weve been in tears,havent sleptand are already finding being keyworkers awful without this. Noone wants to help. They just want their money. Theyre giving 5 grand to nhs workers if they buy, we arent entitled apparantly. All we want us 5days right to reside as promised on numerous occasions and asked for in writing. Our MP and police are aware ,and both will be involved . Dreading the snagging list.Noone on Lavender Fold has a good word to say about them.Theyre rude, heartless,money grabbers. Please please dont buy with them.Were taking the matter further with MP, Police, Legal action and the Press.

Emma · 19 June 2020 · Harron Homes Carlton

★★★★★ 5/5

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We have recently purchased a Harron…

We have recently purchased a Harron Home plot at the Amberwoodchase location. We agreed on a part exchange following a quick desktop valuation and then reserved the ‘Birkwith’ property. As we bought one of the last houses that were being built on this site we did not get a chance to see a show home as they were sold. But Jane arranged it with the site manager for us to see a near completed Birkwith house. I've lost count to the number of times I called Jane with various questions but she was always courteous and took her time answering my queries The service provided by Jane Jubb and her team has been second to none so far and we are looking forward to moving into our new house in the coming months. We highly recommend Harron homes to anybody looking to purchase a new build property.

Zaffer · 18 June 2020 · Harron Homes Rossington

★★★★★ 5/5

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I have recently purchased a Harron Home…

I have recently purchased a Harron Home plot at the Fixby location. I agreed a part exchange following a quick desktop valuation and then reserved the ‘Ingleton’ property. We have not seen a show home yet but due to the virtual tour and finish of other harron homes we have decided to proceed. The service provided by Jane Jubb and her team was second to none and meant the process could move forward quickly and smoothly. I highly recommend harron homes to anybody looking to proceed.

Luke · 18 June 2020 · Harron Homes Rossington

★★★★★ 5/5

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Highfield Manor - Fixby

We are in the early stages of buying our house, which we have now reserved. We must say that Jane has been absolutely fantastic to deal with. Her customer service skills and constant communication have been exemplary. Jane is always there to answer any queries, and gets back to us straight away if she is dealing with other customers. We are very happy with the service we have received so far from Harron homes, and are looking forward to moving in to our new home.

Ian · 11 June 2020 · Harron Homes Rossington

★★★★★ 1/5

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Poorly built houses

Really bad experience buying and living in a home built by Harron, the workmanship is terrible and the customer service team never respond to issues, I wrote a review over a year ago and even though they say they will be in touch they haven’t been near. Reading reviews it seems very apparent it depends what site you are in and probably how good the site manager and his team are so we are on Thornberries and it’s poor I think we are on the 9th site manager which speaks volumes and the latest site manager told me he isn’t interested in houses which were built before he came so there you go. My advice would be not to buy a house on this site and probably many others but be very careful and constantly watch the house build and if possible get a proper builder to check things.

Mr · 9 June 2020 · Harron Homes Rossington

★★★★★ 4/5

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Bishops Glade

We have recently moved into our Harron home at Bishops Glade, Ripon. The experience has been very positive and in particular we would like to thank Heidi, the sales executive, who has gone out of her way to help and support us through the process. We would also like to say thank you to Brian the site manager and Andy, deputy manager who have made it clear they are here to help us and make sure we have the home we wanted.As with any new build home there are always snags to sort out. As we moved in just before lockdown our snags are being noted and we have been assured they will be sorted as soon as it’s safe for us and the team on the site. Having got to know Brian, Andy and the lovely Heidi we have no reason not to have faith in this.

Patricia · 3 June 2020 · Harron Homes Rossington

★★★★★ 2/5

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I previously rated my home 4 stars…

I previously rated my home 4 stars however since living here there have been many thing that I have uncovered and now I am unhappy with the property. Poor workmanship throughout. Harron use quality materials but the tradesman employed are poor. Erecting our fences over 2 manholes who does that?? We were told during handover that our wardrobe that wasn't fitted would be as soon as possible and our soil would be rotivated. That was almost 2 months ago and we haven't even been told when this might happen. Then there is the fact we have raised our issues 12 days ago and still awaiting a personal response. I feel like we were rushed into our house at the start of lockdown so Harron could get their money and we have been ignored since. We paid almost 300 grand this is not satisfactory.

Colourmechel · 23 May 2020 · Harron Homes Rossington

★★★★★ 1/5

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Save yourself the hassle buy elsewhere

Posted a review the other day about all the issues we’ve had. My reply from harron “contact customer service” I’ve done that loads, but if you’re buying on the lavender fold site, be prepared customer service are always “too busy” to answer the calls and never phone back. I’ve lost count of how many calls I’ve made to them in the past 18 months. Save yourself the hassle don’t buy a harron homes. I’ve discovered tonight my windows aren’t fitted correctly either.

Emily · 10 May 2020 · Harron Homes Rossington

★★★★★ 5/5

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New-build property in a time of coronavirus

Our experience in buying a house from Harron Homes has to date, been excellent. This is not because everything has gone absolutely smoothly; we are in the middle of the virus outbreak and there have been delays and numerous difficulties for Harron themselves to deal with. We were concerned about completing at one point, because we had not had the opportunity to inspect the house. Harron's response was that Bob, their Construction Director, came to meet us (suitably distanced) and provided access. What we found was generally highly satisfactory and those points that were not, or which we queried, were dealt with in time for what turned out to be completion ahead of schedule. There are still a few snagging items as you would expect in a brand new house, but they are minor.Our experience of the several sales staff with whom we have dealt has been consistently professional and courteous, and generally they were truly clear about the options available and where those options ended. We were offered some incentives at the point we made our reservation and those have been provided or over-provided (carpets being a case in point, where they have delivered a higher-specification product because the one chosen wasn't available).The health crisis has closed the site for the present and that means there is on-going building work around our property, which is not what we expected. The arrangements have been explained in some detail to us by Bob and so far, have developed exactly as he said. We will monitor further developments but are happy to report that we have every confidence in the builder.

NPW · 7 May 2020 · Harron Homes Rossington

★★★★★ 2/5

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Top quality home? Yeah right

We purchased our Alderton in May 2018, moved in September 2018 on the lavender fold estate. We were so excited, harron couldn’t do enough for us during the reservation process. When we moved in we loved our house, when we moved in, it seemed shiny and new, we were over the moon with it. 2 days later we realised just how many snags we had. Although we seemed better off, the people next door had that many snags they couldn’t move in until 3 months after us. I’ve phoned head office, emailed site managers, phoned site managers, threatened legal action countless times, non of our snags get resolved. They sent someone once to fill some cracks, put some clips on our kickboards and that was that. Our shower base is still cracked, our guttering isn’t on properly, windows aren’t fit properly, external doors cracked, carpet has been laid over a floor that wasn’t swept so you stand on rocks and all kinds of crap when walking over it. The banisters aren’t fixed properly. It’s a mess. Not to mention the hole we have in our kitchen floor that things always seem to crawl through. The materials are so cheap, cheap as possible and terrible workmanship. The biggest issue Though. Our roof. We went on holiday in February, came back to find it hanging off. Site manager ignored my calls, texts, head office never rang me back and were always to busy to take my calls, then the harron home’s Instagram had the nerve to message me saying I would not be covered for roof damage and they will not fix it. Fast forward to now, my roof is still hanging off. Still can’t get hold of site, still can’t sort it out. That once good above and beyond service definitely does not exist when you hand over your money. I’m at the end of my tether with them, I’m so close to rallying neighbours and going to papers and the house builders association with all of our stories and issues. The houses are lovely, a good layout, externally nice. But the workmanship and aftercare is shocking. Don’t waste your money.

Emily · 5 May 2020 · Harron Homes Rossington

★★★★★ 5/5

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Brilliant and friendly staff that work…

Brilliant and friendly staff that work there. Had a few problems with the house but the Harron Homes team did everything they could possibly do to cater to our needs and we couldnt be happier with our purchase.

Kieran · 2 May 2020 · Harron Homes Rossington

★★★★★ 5/5

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Moving during the pandemic

Moved into our new home 2 weeks ago right in the middle of the corona virus pandemic and to say the stress the world is under right now our move has been a breeze, from putting the deposit down on the plot over a year ago to moving in nothing seemed to big or little to the staff at Harron homes, like all new builds there’s the odd few snagging jobs and any jobs that could be safely carried out ie grass/fitting garden gate during this difficult time they have tried there hardest to sort even though we was more than happy to weight. We was very sceptical about buying our first new build as there are so many horror stories but we can honestly say we have enjoy the experience so far. Thank you everyone at Harron homes!!

Gen · 2 May 2020 · Harron Homes Rossington

★★★★★ 5/5

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Amazing customer service!

Harron Homes Royal Wells Park Crofton have been fantastic; even under the current challenging circumstances. We moved into our new home on 16th April; with the exception of the expected snags we are very pleased with our new home and the team. Sharon, Anne and Amanda have been brilliant, keeping me informed every step of the way; delivering above and beyond my expectations. Thank you!

I · 1 May 2020 · Harron Homes Rossington

★★★★★ 1/5

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Poor builder and horrific customer…

Poor builder and horrific customer service and after care.Incredible amount of issues with our new home, complaint submitted and handled horrendously. Time scales don’t matter to them once they have your money and customer service is non existent. Please take my advise and don’t buy from the absolute cowboys

Helen · 29 April 2020 · Harron Homes Rossington

★★★★★ 1/5

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Clearly a law unto themselves

Do Harron Homes think they are above the government advice and law? Looking out of my windows today I see tradesmen working together to clean houses. Photographic evidence taken.Surely that is not essential?Can’t even complete houses that people are in! No paid for items and still only 3/4 of turf it’s an absolute joke.Manor Farm Snaith!

Harron · 14 April 2020 · Harron Homes Rossington

★★★★★ 4/5

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Lavender fold

Lavender fold! We purchased our house on Friday we haven’t yet moved in. There are a few thing I noticed for the snag list. One of our fitted wardrobe is missing, our back garden need sorting the soil hasn’t been rotivated and our front hasn’t been turfed and our drive seems to be thinner than all neighbouring plots. Our move was originally mid February delayed to end of March which wasn’t great as that when I returned from maternity leave. Update weren’t always given as promised. We however still love the house it is beautiful and we have had pretty good service. A shout out to Andy the site manager he is fab, super helpful and friendly.

Colourmechel · 31 March 2020 · Harron Homes Rossington

★★★★★ 1/5

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Contact is so poor!

In response to you....Yes the concerns have been raised with customer care. Yes I got an acknowledgement email of this and was told it was being passed to the sales team.No, you haven’t bothered to reply. No you haven’t refunded my £500 reservation fee. Before replying on here to say I’ve raised concerns with them, I suggest someone responds to my complaint. If not I will have no choice but to file county court action.

Rebecca · 31 March 2020 · Harron Homes Rossington

★★★★★ 5/5

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Harron home at Brierley heath have been…

Harron home at Brierley heath have been wonderful. Both Julie and Karen have been absolutely amazing and supportive. Julie is an absolute diamond. We have been looked after every step of the way. If i could give 10 stars I would.

Cindy · 31 March 2020 · Harron Homes Rossington

★★★★★ 5/5

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Really pleased we moved to Heritage Green!

Our experience of purchasing our house on Heritage Green and part exchanging with Harron Homes has been quick, simple and stress free. Nathan and Jeanett were straight forward as a Sales Team. Very easy to deal with. Properties are freehold (not like a previous review suggested). They aren't built on top of each other like a lot of other new build sites. The estate is really well presented. We have been in our new house for a few days now and our snag list is surprisingly very low!! Overall, we're really happy with the experience we've had and we're very pleased we decided to move here!

Vic · 31 March 2020 · Harron Homes Rossington

★★★★★ 1/5

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The Harron Home Experience has been the…

The Harron Home Experience has been the worst experience of my life and I beg you to buy elsewhere.The customer charter is not worth the paper it is written on. I moved into my property on 13th December 2019, the previous week we did the home demo and noticed paid for items outstanding. We were told these would be in for move in day...Fast forward to 24th March 2020, 16 weeks into this. All I can say is if I had a receipt I would give the house back. I am still waiting for my paid for items to be installed. I have had 2 snaggers round who have pasted my walls throughout my house with polyfiller and left it like that, stating it is not their job to sand down and paint. I should have white walls throughout but these are brown/yellow colour, as a result of being painted when the plaster was wet. I have a staircase falling to bits. Drains smelling. Doors I cannot shut, scratched windows, missing cement, damaged bricks and cement all over walls...I could continue...The level of incompetence up the management chain is unbelievable. I don’t buy for one second that sites are run by mercenaries! They must have someone to report to at head office. They are passing house off that are in a terrible state.Communication is non-existent and you never know who is dealing with you or what is going on. You are constantly chasing move in dates, if it is on track, work being carried out and whether workmen are turning up. I have lost count how many annual leave days I have wasted staying in for workmen to arrive that don’t!I strongly recommend visiting my house prior to buying a home with Harron and I can guarantee the ‘luxury’ and ‘quality’ they pride themselves on will soon be wiped! Especially seeing the cowboy workmanship and bodge jobs.When in your property you will see many workmen on site and parking outside your property, not a problem. However, the problems arise when they walk past your house and work on unoccupied houses knowing fair well that your house is not in an acceptable state. Site and head office allow this to happen and it is a kick in the teeth. Which goes to show when they have your money they are absolutely not bothered about the aftercare.The process of complaining in is unclear and when you ask for the policy you are ignored. I strongly advise anyone to not buy a Harron Home, if you value your sanity and health. As once they have your money they completely ignore you, your issues and problems.I am considering legal action over this experience.In reply to Harron Homes,I am sick to death of asking questions and chasing Nicholas to get answers. I think there needs to be a lot of internal questions as to why my house is in such a state. I appreciate what you are saying that customer care know about my case, yet nothing has been done.It is approaching 4 months now and internally and externally the house is of poor quality. The quality and luxury is non-existent in this property. Gaps externally in the brickwork, gaps around the facias and windows. Ultimately the workmanship is atrocious. I have paid for items which are still not in my property, which is a breach of contract, and I am told these are not being disputed so maybe someone could explain why workmen, who were on site all last week could not install these? I have no outside tap to water my turf due to the incompetence of someone at Harron, I now have to traipse a hose pipe through my house, leaving doors unlocked and open. This was a suggestion by a manager which I would argue is irresponsible and unsafe! But the said manager has said Harron will not cover the turf if it was to die!Honestly please think twice before buying a Harron Homes!

Harron · 28 March 2020 · Harron Homes Carlton

★★★★★ 1/5

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They are bullies, change their minds and lie through their teeth about everything

We initially reserved plot 71 at Lavender fold back in November. The day after reservation I contacted the office to be honest and tell them we had seen another house with another builder we liked too so was going to decide that week what we wanted to do. The sales woman called me (she stayed late) and shouted at me on the phone for over an hour telling me we were playing a dirty game, and that we were lucky she was selling the house to us. Fast forward a few weeks, the sales manager had got involved and we got an apology. She then couldn’t do enough to help us. 7 weeks later our buyer pulled out of purchasing ours, and Christmas week it needed to go back for sale. Harron told us we could have time to find a new buyer, there was no rush and were generally really good with us. We found a new buyer after 4 weeks and proceeded with the purchase again.During this time I raised the fact I didn’t like any kitchens they offered, and had seen a grey kitchen on another one of their sites and could we have that. We were asked to send a picture of it, the sales woman told us the name of the colour and style, it was in a show home for our house type and that it should be fine. Over the coming weeks we were told that she had asked the sales and site manager about it and that it’s fine. WRONG. They swap sales advisers, the new one says a straight no, it’s not happening. She’s not interested in anything other than saying no. We explained everything and she told us she had a similar grey, they found the sample on the site and could we come have a look ASAP. We both left work early and decided we loved it. A week later, we get a phone call to say she shouldn’t have offered us it as it’s discontinued, so tough luck. We get to day before exchanging contracts; this is when the big issue starts. In January I raised with them my mortgage offer expires beginning of June. Sales manager tells me it’s fine, our house will be ready end of May latest. (We expected March to May). Throughout we had been told beginning of April - Easter time. Their solicitors say end of May. Until, the day before exchange when they decide end of June. My solicitor then tells me she can’t exchange. I called Harron and spoke to a different sales manager, after hearing how upset I was she went to speak to a director and called me back. Because of how far my house was and the delay, they would give us 3 weeks to exchange and do options. This was brilliant as we needed to reapply for our mortgage. 4 days later a different manager called - they’ve changed their minds. We have 5 days to exchange contacts and 4 days to do options or they will relist the house. The house at this time is only just having first floor joists put in and nothing had progressed for 3 weeks. Like they haven’t even laid a single brick but had made out to me the roof is imminently going on. Both me and my solicitor explained that we need to exchange before doing options as they won’t allow them to be paid for later or be refunded if we don’t exchange. Plus, even if we were happy to we were self isolating due to returning from outside the UK a few days prior. They were also told my mortgage offer wouldn’t come back before their deadline. They told us if we wanted the house to do our options before exchange and to exchange without an offer to meet their new unreasonable deadline.Today, the day that they put the deadline on to exchange, I called the site office to see if they had put the options in as we had a new mortgage offer issued this morning. I explained we could proceed that afternoon/the day after if they hadn’t done the choices already. The woman rudely told me that they have been instructed not to speak to me, that we have a deadline to exchange today before the sale is cancelled. The fact I managed to get a mortgage offer within 6 days and was within the initial agreed timescales wasn’t enough. My solicitor then gets an email to say “Matter now cancelled”. What a joke!

Rebecca · 26 March 2020 · Harron Homes Carlton

★★★★★ 1/5

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In reply to your response to me

In reply to your response to me. No harron homes have not contacted me to advise me of any situation, I wish they would!

Kally · 23 March 2020 · Harron Homes Rossington