Harron Homes estate agents in Carlton, Doncaster and Rossington

★★★★★ 1/5

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terrible customer service after sale…

terrible customer service after sale house is a massive disappointment, build quality is pathetic we have been waiting for many many defects to be rectified sins 3 weeks before we moved in on the 25th of August when there was no covid restrictions in place anyone thinking of buying on hokley croft please feel free to come and visit our new house and see what I am talking about and by the way there are at least 5 houses on our street that are in the same or worst situation dont be fooled come and speak to residents to get the true situation there may be happy customers on hokley croft but I am yet to meet one

James · 20 November 2020 · Harron Homes Rossington

★★★★★ 5/5

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Just about to move into my new home at…

Just about to move into my new home at the Grange , shireoaks , jo has been amazing from start to finish and gone above and beyond everything for me right from my early bird reservation , to helping me with my choices and keeping me updated on the build, , she’s made the journey so lovely and exciting for me .. Thank you jo . Todd couldn’t have been any more helpful too on my visits and putting my mind at ease on everything... I cannot praise you all enough

Claire · 17 November 2020 · Harron Homes Rossington

★★★★★ 5/5

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We have just reserved our new house!

We have just reserved our new house at Oakland’s Heath Huddersfield - Jacquie and Debbie have been fantastic, communication has been great and the site manager was really helpful showing us what is essentially a bare patch of earth - for now! Hoping all goes smoothly, looking forward to moving into our new home when it’s ready.

Helen · 16 November 2020 · Harron Homes Rossington

★★★★★ 5/5

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Rebecca at Harron Homes Carlton has…

Rebecca at Harron Homes Carlton has been absolutely brilliant from the start and really helpful in us reserving our house.

Luke · 15 November 2020 · Harron Homes Rossington

★★★★★ 5/5

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Harron Homes - The Grange

We're buying a new home on the Grange devlopment and Jo at the site sales office has been excellent. We've made a number of visits to plan our move and she has been patient and helpful throughout. Looking forward to a smooth move!

Richard · 12 November 2020 · Harron Homes Rossington

★★★★★ 5/5

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Highfield Manor

Highfield ManorJust reserved a Warkworth plot with Jane at Highfield Manor - lovely lady and very professional and helpful in answering all our queries during the whole process. Really pleased with the service so far.

Anee · 8 November 2020 · Harron Homes Rossington

★★★★★ 5/5

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York Vale Gardens Part Ex

We have just completed on our new house, and have been so well supported by the York Vale Gardens team (particularly Angie & Caroline) throughout the whole process. The team went over and above to help our part exchange go as smoothly as possible, communicating regularly to keep us informed of progress, taking photos when we couldn't go on site due to COVID-19 and helping to resolve issues we had with solicitors.The part exchange process was very easy and allowed us to stay in our old house right up until completion (which was very lucky when COVID hit). Harron were also very flexible around completion date, as everything was very last minute!Our house is lovely - some (very!) minor snags, which have been worked on very promptly by the site team, so no complaints from us! Great service & great house.

Emma · 4 November 2020 · Harron Homes Rossington

★★★★★ 5/5

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So far our experience is excellent

So far our experience is excellent.We were looking for a new build property for some time and Harron stood well above their competition.Alistair sales executive from Forest reach was very helpful, providing us with all information and documentation.Every questions has been answered promptly and in great detail.The quality of service we have received from him helped us decide which developer we wanted to go with.Thank you

Mr&Mrs · 1 November 2020 · Harron Homes Rossington

★★★★★ 5/5

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Vicky was exceptionally helpful in…

Vicky was exceptionally helpful in negotiating the part exchange of my property for our new build home. She was able to answer all my questions and provided a superb service which enabled us to move in on time. Thank you for your help Vicky! Richard Dewar

Richard · 31 October 2020 · Harron Homes Rossington

★★★★★ 5/5

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Great work from Harron

Harron homes offer excellent customer service through the purchasing process. The Mansfield team have been great and welcoming as well as very responsive. Delighted with the customer service provided by Sales executive Alistair. He kept us up to date with everything and when things were delayed due to COVID he would be on the case straight away. Paul, the site manager has been excellent, very knowledgeable, and very professional, explained things clearly, and patiently answered our questions. We are looking forward to moving in. Thanks so much

Adrian · 28 October 2020 · Harron Homes Rossington

★★★★★ 5/5

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Forest reach harron homes

We booked our dream house with Harron Homes recently. Mr Alistair was very welcoming and thorough in explaining every bits of the process. He was always available to respond to the queries. We look forward for your continuous support and our dream house. Thank you very much. Mr and Mrs T Mathai

Mr · 28 October 2020 · Harron Homes Rossington

★★★★★ 5/5

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We booked our first home with Harron…In Mansfield

We booked our first home with Harron homes in Mansfield. Sales executive Alistair was very welcoming and was helpful to sort our doubts and gave a clear picture of how it’s going to be like. He guided us through out our buying process and we believe Harron homes will keep up their words towards the property. Eagerly awaiting for our dream home.

Annie · 26 October 2020 · Harron Homes Rossington

★★★★★ 5/5

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Our first home at Highfield Manor

Reserved our first home at Highfield Manor. My husband and I visited the site many times before actually reserving. Jane was so helpful, caring and welcoming. She answered all our questions and put us at ease without the pressure of having to reserve a plot. We are made to feel like no question is a silly question. Thank you Jane for being so wonderful and always putting us at ease. Can’t wait until our home is built! Harron Homes have made reserving our first home an experience we won’t forget.

Mr · 25 October 2020 · Harron Homes Rossington

★★★★★ 5/5

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Highfield Manor

We have just been to reserve a plot at Highfield Manor and are extremely happy with the service we have just received. Jane was fantastic in talking us through and helping us understand the process and listening to our views and wishes, making this an enjoyable and lovely experience. We look forward to continuing to work with Jane and her team and can’t wait for our new home.

Kirsty · 25 October 2020 · Harron Homes Rossington

★★★★★ 5/5

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2 months on...

We have been in our Harron Home for 2 months now and feel so settled and happy! We had brilliant service from start to finish in the sales office (Alistair), he was extremely helpful and patient with our awkward sale and chain throughout covid and was always an email or phone call away when we needed his advice. We have also received excellent customer care throughout our snagging/moving in process from Chris the deputy site manager. He has been quick to organise and resolve any snags or issues for us which has made us feel reassured and looked after even after we’d moved in. We can’t recommend the Forest Reach estate enough, the team are brilliant!

Kirsty · 25 October 2020 · Harron Homes Rossington

★★★★★ 5/5

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FOREST REACH …

FOREST REACH From the start Alister was so helpful to us guiding us through the buying process and all the moving in procedures . although it was a bit stressful due to covid this was no fault of Harron homes. We are so pleased with our new home and settling in great

Heather · 23 October 2020 · Harron Homes Rossington

★★★★★ 3/5

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Amberwood chase,

Amberwood chase,Purchased my new house and same, pushed n pushed by them to complete the purchasing and they forgot to order my flooring and I'm end up in a house with no flooring done n need to rent a accommodation myself for 10 days n Harrons didn't pay anything for it. Family bath room didn't come with shower but no one telling me before purchasing or I will get it fitted before. What's a joke with a new 4bedrooms house and family bathroom with no shower!!! These 3stars is definitely not for Harrons but is for their site assistant manager, Ivan, he is an extra credit to Harrons, helping everyone here to sort out their problems and very responsible and he is only the one to make sure job done properly at the site. Think Harrons need to know, they have a very good staff here to save their bad reputation.

Jessica · 19 October 2020 · Harron Homes Rossington

★★★★★ 4/5

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hi I love my Harron home and I am…

hi I love my Harron home and I am really pleased with the way they have dealt with all my snagging issues so far. How ever they are now building opposite me on Airfield Way and the mud on the road is dreadful. They are making very little effort to clear it up during the day and it's very difficult trying to keep it out the house. Crossing the road is very hard with children and they bring so much mud in on their feet etc. Not happy with the builders and the continued mess. Please clean up the mess.

Paula · 16 October 2020 · Harron Homes Rossington

★★★★★ 1/5

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Worst company every!

Worst company every!What a joke of a company. Been here just over a year and would never buy a Harron home again. If you want a shabby home then waste your money on these clowns. Customer service is a joke and never reply!

Aimee · 15 October 2020 · Harron Homes Rossington

★★★★★ 5/5

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Oakland’s Heath

I am very satisfied with the warm, polite and friendly service I have received from Mark & Jason. They are very approachable, always on hand & responsive to all my concerns/queries. Very happy with the service so far with Mark & Jason going out their way a couple of times which has been really helpful for me. Highly appreciate their work. Thank you guys, keep up the hard work.

Raja · 14 October 2020 · Harron Homes Rossington

★★★★★ 1/5

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Unfinished home

Thanks for taking the time to write a response Harron Homes and acknowledging our issues. Could you advise when customer services will contact us to arrange for our snags to be completed. Your response is poor as we are still awaiting to be contacted and emails are being ignored. We’ve been waiting 8 months now and we would appreciate some action from you to complete our home!!Possibly the worst company I’ve ever had to deal with. We thought we were purchasing a luxury family home unfortunately that isn’t what we received. We waited months for the house to be ready for us to move into. Completion dates kept getting pushed back for no real reason except bad site management. This meant we had to apply for three different mortgages as the offers only last for 6 months until they have to be renewed. Harron refused to let us visit site and look at the house. We never had any accurate step by step build updates and the Site Manager refused to meet with us until 3 weeks before we moved in. At this meeting we realised that the build quality wasn’t what we expected and miles away from the show homes we had viewed. Some of our optional extras hadn’t been fitted and they really did have a lot of work to get the home finished ready for our completion date. Unfortunately they didn’t manage to get the house completed fully but we were ordered by Harron and told that we were under contract with them and had to move in. The real reason for this was that we were at our long stop date which meant any further delay would mean they would need to pay us compensation or we could walk away from the purchase and they would need to pay us compensation for being in breach of contract. They of course didn’t want to do that! We did part exchange on our old property and they left the buyers for our old home who had children with no fixed abode for 8 months. They were unable to rent anywhere as Harron would not communicate a realistic date for completion of our new home so they knew what they could take on from a rent perspective. Harron just kept delaying 3-4 weeks at a time. These buyer were unable to get any communication from Harron and on several occasions I had to ask someone at Harron to give them a call. It was a horrendous situation. Many months later and we still don’t have our snags or home completed. We have had no communication as to when we should expect these to be addressed. We’ve only had around 5 snags completed and have nearly 100 outstanding. We’ve had to address some issues ourselves as with young children some of the snags were just unsafe to leave. We’ve spent around £2000 on remedial work that was unexpected when purchasing a brand new home. Customer Services don’t call you back or answer emails and the Site Manager just directs you to Customer Services as we are no longer his problem. I’m now in a situation where I’m not sure what we should do as Harron are making no effort to complete our home. I think they hope we give up and sort out the issues ourselves. I’ve heard of other customers putting things on social media, camping out near the show homes or putting banners up outside their homes warning potential customers off. Maybe we need to take legal action as if we continue to get no communication, I don’t know what other option we have. If Harron read this review please contact us to arrange for the work to be completed on our home and our extras to be fitted correctly. Thanks!

CSM · 12 October 2020 · Harron Homes Rossington

★★★★★ 5/5

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York Vale - Howden

We purchased in November 2019 with completion estimated for March 2020. We completed without any major hold ups in April which, given the current pandemic we were impressed with.Communication throughout the process was good, we did have to chase etc a few times but always received the answers we needed from a member of the team.Since moving in, we have had a few snagging issues. Understandably, there have been delays due to current restrictions however, we have been very happy so far. Things that were able to be sorted whilst restrictions were in place have been, and things are picking up a lot in recent weeks. The issues that we have had are nothing major that would lead us to not recommend Harron Homes, with new houses these things are to be expected.We love our new home and are looking forward to seeing the development grow.

Ben · 12 October 2020 · Harron Homes Rossington

★★★★★ 1/5

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12 Months on at Lavender Fold (Part 1)

This is my 12 month review which is in sharp contrast to the positive review we gave Harron Homes 12 months ago. At the time of completion we were so happy with our home & few snags we gave a glowing review. How things can change so much in 12 months We still love our home, the issue we have had since completion relates to our boundary & location of our flue outlet. At the time of reserving plot 108 in July 2019 we thought we would be buying the section of land down the side between us & our neighbours plot 109. The site plan in the sale office showed this land would belong to our plot & also the lavender fold website mirrored the same layout. Approximately 1 week after reservation we made the extras payment in order to secure the kitchen upgrades which needed to be ordered asap. 2 weeks after that we received the red line boundary plan documentation from our solicitors showing the land was ours and the rear boundary fence was on our neighbours wall. After a visit to site a month later we noticed both plots were being built different to what we had received from our solicitors. It wasn’t a shared garden anymore it was now a path at the front which had been fenced off between the two properties. We questioned this with our solicitors & a week later we were told we had been issued with the wrong plans. The section of land was now going to our neighbour & was different to the original approved plans. At this point we had already spent £500.00 on reserving the plot, £8560.00 on the extras & incurred 6 weeks of solicitors fees. Harron changed the plans for 108 & 109 in November 2018 but by July 2019 they had failed to update all their multi media advertising. ( I have photos taken of the site plan whilst in the sales office at that time) We didn’t know what to do & felt we were in an impossible situation as we were already financially & now emotionally attached to the property. My partner was already concerned about maintaining the gap between the path & our property & now we were being told we would have zero chance of maintaining it. We moved ahead with the purchase as we didn’t want to lose the money we had already invested. We were both also in the middle of selling our property’s (mine being part exchanged & Luke was selling his house so we were stressed & didn’t push back & challenge what was happening and neither did our solicitor who had been recommended to us by Harron Homes. As the build progressed my dad visited site one afternoon around the time 109 had already completed in august 2019 and noticed the rear fence has been erected as per the original plans to the wall of 109. He spoke to the site manager who was adamant it was correct & in the right place. Our local building control inspector carried out the CML check on 2nd or 3rd October & then we completed on Friday 4th (building control have confirmed they were not made aware the fence was to be moved at the time of the inspection) The owners of 109 also made harron aware the fence was in the wrong position yet it remained there until after our completion. On Monday 7th October the site manager told us he had been working to the wrong plans & the fence was to be moved. This happened 3 weeks later. As our property is lower down than next doors house our boiler flue outlet now discharges directly onto 109 land at head height as a result of the fence move. Prior to this & as per the old plans the boiler would have discharged into our own boundary & with this area being fenced off no-one would actually be walking there only for maintenance purposes. 109 informed us 3 months after we completed that our flue outlet was on their snag list & they wanted it moving. I contacted harron displaying our frustration on 25th January this year that due to them changing the position of the fence after building control had signed the property in October. I also contacted LABC & NHBC who said it was a boundary dispute as the flue outlet was building compliant at the time of completion. I received a reply from HH customer services team on 30th January advising me they could only accept defects from customers who own the property & with regards to the boiler flue they had spoken to the contracts manager who said it had been passed off by local building control & a certificate would need to have been issued to harron for them to sell the property to us. Now 9 months & a site meeting later we are no further. Due to these mistakes we have informed Harron we want compensation before the flue outlet is moved. Harron are still to acknowledge the mistakes they have made or apologise to us. The land registry documents are also incorrect. Harron have included the strip of land in the transfers to both properties...yet another error on their part. I will write a follow up review in a months time advising if we have made any further progress.

Sarah · 11 October 2020 · Harron Homes Rossington

★★★★★ 5/5

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Our "Forever" Home

We have been in our new Harron Home for almost a week and we only have praise for the fantastic build, the marvelous company and the brilliant staff who have guided us through the process and built our dream home. We reserved our new home back in February, when it was just a slab of concrete, and Debbie and Jacquie from the Oakland's Heath development sales office were brilliant. They communicated with us throughout the build process, listened to any concerns we had, put our minds at rest, and offered loads of advice and support.As the build progressed, the site team, Mark and Jason, have been looking after all the details to make sure our home was built to the highest possible standard. They noticed a few snags and got them sorted before moving day. We have since spotted a couple of very minor things that you wouldn't notice if you didn't live in, and I have every confidence they will be sorted out very quickly. Managers Amanda and David from head office also deserve a mention. We didn't have much direct contact with them, but they were brilliant and reassuring when we did. Finally, the team of tradespeople working on site are lovely & courteous. Always happy to see you, very professional, and good at what they do.We are living in our dream "forever" home, and I couldn't be more grateful for everything the Harron team have done for us.

Mrs · 11 October 2020 · Harron Homes Rossington