Trusted Agent profile
★★★★★
1,454 reviews across 3 offices and 2 platforms
Harron Homes has three offices, in Carlton, Doncaster and Rossington. Together they have 1,454 reviews on two platforms, rated 3.9 out of 5 overall.
Harron Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReserved plot 57 today
Reserved plot 57 today , location fantastic, luxury houses, tasteful interiorsSo looking forward to moving in .Excellent professional service from Jackie
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotLiving in a shocking state with no acknowledgement
We are sorry that after repeatedly contacting customer services, various staff members and managers for over a year, I have to leave a review on trust pilot to get some traction. I am plot number 78 at Amberwood chase in Dewsbury. We exchanged on the 17th July 2020.The house that we are living in has around 200 snags. We have sent a whole snagging report to harron homes. The most alarming thing is that harron homes sent someone to complete some jobs but 90 percent of it has been left without being completed and the house looks absolutely terrible. My house has patches, marks, leak etc. Some parts of the house are inhabitable due to a bad smell coming from our cloak room toilet which I have repeatedly complained about. This surely is a health and safety issue.My en-suite has damp. How can a house have damp so much especially in this weather and it being new. Both me and my mom are vulnerable and this is affecting our health. In our study room, the plaster boards are shockingly arranged and it needs replacing.The beams in our loft has the wood coming off. The outside tiles are broken. Windows has cracks.My cooker is a health and safety risk, my kitchen platform is damaged, the plinth lights keep coming off. There are numerous chips coming off. I was advised that my carpets and flooring will be changed. It’s over a year now this has not happened.The biggest issue is the drainage system as mine is the corner house, it keeps getting blocked and causes a bad smell.Also the area under me on the land registry you have removed a part of the fence and it looks like a broken end.The insulation is not right in some areas and hence the damp. I just don’t feel like inviting anyone to my house due to the state of it.Also my drive and the area has been damaged by harron homes work men. When they come to repair other properties and I have sent a photo graphic evidence of this. But again no response or acknowledgment.The staff are absolutely not cooperative and rude.I gave harron a good rating as the sales team were good however now I feel I will be going to the media and already been in touch with the local MP.For all the ill health we can sue you for compensation however I want my house sorted first.Please can this be sorted as it’s a plea.
Hi Bhangeshri and thanks for taking the time to leave a review. Rest assured we take your feedback very seriously and have passed this information on to the relevant team. We understand that our Yorkshire customer care team is liaising with you to find a resolution and we thank you for your patience.
1/5
TrustpilotPoor aftercare and service
Despite numerous emails and phone calls to arrange for our snagging items to be carried out on our new property within the first year of purchase, the lack of communication from Harron Homes has been totally unacceptable. My last three emails have been ignored over a 2 month period despite highlighting blatant fire/Health and safety issues which need addressing before the arrival of our first child. We have had previous snagging appointments booked in and then the contractors have not turned up and we’ve been promised our house was next on the list to be snagged and 2/3 months down the line we are still in the dark. It’s a shame as we love the house but the aftercare and service is shocking.
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our customer care team is liaising with you at present to find a suitable resolution.
5/5
TrustpilotPart-ex Thoresby Vale
We are in the process of moving to Harron Homes Thoresby vale and we are part-exing our current property and the help and support we have received from Michelle Ellis and Clare Betts has been amazing. They are both really lovely and are making the process a lot easier for us. Thank you both so much and we are so excited for our house to be completed😁
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotPlot 6 wyndthrope chase
Sandra has been so helpful from the beginning. We are first time buyers and she has made us feel at ease with the buying process. Always kept up with updates and always been there for advice.. nothing feels like too much. Really cannot thank Sandra enough for helping us with our first home.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotIts not often i complete these things
Its not often i complete these things, but i thought this worthy of a mention. I cannot thank Michelle at Thorseby Vale enough with help and assistance she has provided for the purchase of my new home. I was looking at a property from another close by developer on the same development but popped into Harron Homes really on the off chance and spoke with a lady called Jo. What a wonderful person she was, she only had several minutes before her next appointment, but found time to see myself and sister, it was that and her total focus on customer care which made me choose Harron Homes
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotExcellent so far!
We have only just reserved our plot, but the service received from Rebecca at Bishop’s Glade to date has been excellent. We very much hope this level of service continues throughout the process.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHaving visited Harron Homes at…
Having visited Harron Homes at Killinghall on Tuesday, I can honestly say it was a pleasant experience. Caroline couldn’t be more helpful, she was very knowledgeable, and offered very professional service even though she didn’t have a suitable property for me to buy, she still spent a considerable amount of time pointing me in the right direction. a pleasure to deal with !!
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotVery early on in our process to buy a…
Very early on in our process to buy a Harron home but so far Christie and Clare could not have been more helpful.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotEarly stages
So far so good. Part ex value was reasonable Fair few added extras Ann at Thorpe Meadows is brilliant. Giving us all our options and generally being a lovely lady. :-)
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHarron Homes - The Grange
Harron Homes - The GrangeWe cannot express in words our gratitude and thanks to Jo and Steve for the excellent customer service that we have received. From first visiting the site to nearing moving in date, no query has been too much trouble. We have been professionally guided through the process of purchasing and planning our new home, so the whole process has been a stress free and enjoyable experience. Kind Regards Dr and Mrs Felgate
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotPlot 44 Forest Reach Mansfield
Plot 44 Forest Reach MansfieldFrom day 1 the toilets in the house were not flushing properly. After about a week this got worse and the manholes on the property started overflowing with waste water. When reported to Harron Homes after about 2 weeks they got it unblocked. Then only 3 weeks later the drains were blocked again. We reported it again to Harron Homes and they again got it in unblocked. This time we spoke to the contractor that came to unblock the drains and he informed us that this was happening due to rocks and other debris most likely due to the near by house developments going on. And he said there was some issue with how these drainage have been connected.Then only a week later the drains were blocked again. When reported to Harron homes they said that their external contractor informed them that the blockage was due to wipes and rags. Therefore they said they will not be unblocking it because this was due to Household misuse.I contacted Severn Trent Waters and they said because these drains have not been adopted by them yet they can’t work on them. But it should be the responsibility of the owner to fix any issues.Because nobody was willing to take responsibility and the waste water overflow was getting worse I hired a private contractor to get them unblocked. The contractor found that the blockage wasn’t even on any manhole on the property but the main manhole on the street. He then unblocked it and told me that I should not be having to pay for unblocking this. He also said that new drainages should never have any issues and that this happening for a third time in such a short time means that the issue is something other than just wipes and household misuse.Furthermore, he reported that the handles on the manhole on our driveway are broken and struggled to get it open. Seems like it was broken by whoever attended before. The manhole on the side of the house is missing 2 screws and the one on the front garden is missing 3 screws. Whoever worked on theses drainage previously did a very poor and careless job at putting them back as they were. I can also confirm that on one previous occasion they had completely left the manhole open. We have small children and could have fallen into it. Reported this to Harron Homes.On 08/08/2021, only 2 days after getting the drains unblocked, they are blocked again. I had paid £142.80 to get them unblocked on 06/08/2021. This is something I should not have had to pay for as it is not my responsibility to do so. Also, I didn't even cause this blockage. Cleary if it is getting blocked again so quickly the issue is something other than wipes from households.I will be contacting the local council and Environmental Health Officers to report this issue and find out who should be responsible for fixing these drains. This house is no longer suitable for living conditions and I will be seeking legal advice.
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have passed this information on to the relevant team and if you have any further enquiries, we would urge you to contact our North Midlands customer care team. Thank you.
1/5
TrustpilotRead before you buy!!
Please see article in the castleford and Pontefract express today 3rd August 2021 - won’t let me post the link
1/5
TrustpilotDon't believe us? It's in the papers now...
Just in case anyone believed Harron's cut and paste reply and thinks all of our reviews aren't from real harron homeowners...here's the evidence... Go to the Pontefract and Castleford Express website and look for the article entitled "Harron Homes development in Castleford still not finished three years after builders move on" to see for yourself.
1/5
TrustpilotUnfinished Development
4.5 years after moving in we are still left without roads and functioning drains on our development (Ravenswood Fold, Castleford) the pavents and roads have been left in an unsafe state since Harron left site 3 years ago. Many properties have been left without major snags being rectified. For us personally we have had to have our front garden taken up twice due to the drainage pipes not been connected first time round which was supposed to have beem rectified but continued to have issues ever since, we finally have just had it all dug back up to find when it was supposedly fixed indeed the pipes were damaged causing the many blockages we have experienced. The people of this development have been left high and dry by Harron Homes would couldn't do enough for you up until signing on the dotted line!
1/5
TrustpilotUnfinished pavement and roads 3.5 years on!!
After moving in to the Farriers Croft development in Huddersfield 3.5 years ago still no finished pavement outside our property and the whole estate covered in pot holes, drains that don’t workCustomers services, the MD not interested Kirklees council should also be maderesponsible for giving planning permission and not checking on completed worksIt’s a joke when you spend over 300kUpdate to Harrons reply belowI am Plot 95 I paid you over 300k some (maybe check your accounts )for the house from new, pretending that your clients don’t exists and ignoring the problem just shows what sort of company you are, I have requested the matter be resolved over the last 3.5 years and even contacted you MD directly Looking at other posts on here this is you standard reply to ignore your clients. Well done Harron for yet again ignoring the issue. I will continue to post the truth and make potential customers aware of the issues and how fail to deal with them
Hi Steve, thank you for your review. Our teams are keen to assist you further but in order to do this it is recommended by Trust Pilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trust Pilot through which you can provide your full details so we can assist you further. Many thanksHarron Homes
1/5
TrustpilotDo your research before buying - visit Ravenswood Fold for an idea of how they leave the external, nevermind how they leave individual homes!
Generally, the homes are lovely but the customer service and follow up on the finishing off and snagging is shocking.I rang to reserve which I was told was available an hour after visiting the show home but it had apparently already been sold in that time (it wasn't). So I was talked into reserving a plot that was already finished as they couldn't sell it so I wasn't able to make my own choice over carpets, tiles etc. The Saleswoman knew my position (lone buyer) and tapped into my insecurities to off load the property onto me. When it came to snags, I wasn't greedy. I accepted that it wouldn't be perfect and there were plenty of things I should just sort out myself. BUT, I've been told every story in the book by Harron to avoid sorting snagging - if they sorted the turf, I'd have different coloured grass in parts of the garden; if they jet washed the front of the house to get rid of the cement blobs, it would flood my house (still hasn't been sorted); to sort out the damaged cooker hood, they could just rub out all of the little icons (light, fan level 1, 2, 3 etc) so no-one would know what the buttons were for. I also had a leak when I first moved in that no-one from Harron would come to sort out so my dad had to come and rip the bath panel out to sort it. He found loads of rubbish including food packaging, off cuts and trade packaging under the bath. I have pictures if anyone wants to see them.My porch wall has moved about an inch away where it should be. (Again, pictures available)Decorative arches on the porch were never fitted. The outside tap recently came apart and I had to get a plumber out to come and repair it.I've been advised recently that my damp proof course has been installed incorrectly and it will cost c. £600 to replace.We are still waiting for our drains to be sorted and the roads laid - I moved here over 4 years ago.A couple of the big wigs turned up to our estate on Friday - one in a massive 4 by 4 Range Rover and the other in a big Audi. I'm fine with them enjoying their wealth if they gave us the value for money that they promised. But they didn't. Will just reiterate what other people have said, they are absolute cowboys in posh suits doing the equivalent of robbing your granny's handbag, but in disguise.I know Harron are big fans of commenting that they cannot verify who has posted, deleting/hiding comments. Just call round to Ravensfood Fold and knock on our door and we will all be happy to show you Harron's failings. Best wishes with your new home.Note how we have no right to reply when Harron say that they can't find us on their database. We gave them our details and we all paid around a quarter of a million pounds and they still say we don't exist. Funny how our email address and phone number was valid when they were chasing us for payment.
Hi Liz and thank you for your review.Our teams are keen to assist you further but in order to do this it is recommended by Trust Pilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trust Pilot through which you can provide your full details so we can assist you further.Many thanksHarron Homes
1/5
TrustpilotThey don't resolve complaints just delete them
Do I start with the delay after delay on completion and moving date, or the lack of after sales care when then money is handed over or more pressing issue of Harron Homes finishing the site 3 years ago, sorry when I say finishing I mean packing up and moving to the next site. How a builder can sell homes and then move on without finishing the roads and leaving sunken and blocked drains is totally baffling. Clearly have no intention of finishing what has been paid for. I've seen the negative reviews have all been reported to trust pilot as fake so before you give me the standard response you can easily find me. I handed a considerable amount of money over to purchase plot 15 Ravenswood fold im sure you have that on your database. Or do I need to request another DSAR to refresh your memory. Edit: Just seen your response and despite having my name, site and plot number you claim to not be able to verify me. That is some shockingly poor record keeping and just backs up my comments.
Hi Adam and thank you for your review.Our teams are keen to assist you further but in order to do this it is recommended by Trust Pilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trust Pilot through which you can provide your full details so we can assist you further.Many thanksHarron Homes
1/5
TrustpilotRead before signing on the dotted line
You're sold a 'luxury new home' but what you get is an average house on an estate where Harron Homes refuse to finish your road. We're left with pot holes, sunken drains that regularly overflow with raw sewage and uneven tarmac that damages our cars. Our complaints to Harron are ignored and our comments online are deleted or reported as fake. We moved into plot 32 on the Ravenswood Fold estate (Castleford) in April 2017, its now June 2021 and we have no assurances that our road will ever be finished - more than 3 years after the builders moved off the site. In fact, rumours are that we will have to pay ourselves for the road to be completed!POTENTIAL BUYERS - this is just the tip of of iceberg. Don't get me started on snags and building mistakes! Also beware of any 5 star reviews on here or elsewhere, likely to have been added by Harron employees... a tactic we've discovered is regularly deployed by this company to increase their reviews online. Says it all really. Come to our estate and we will tell you the truth!EDIT 26-07-21: I have replied to Harron's private message asking for more information so they can find me on their 'database'. If their records are in such a bad state that they still 'cannot locate my details' based on the information I have provided then that speaks volumes, doesn't it?
Hi Kate and thank you for your review.Our teams are keen to assist you further but in order to do this it is recommended by Trust Pilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trust Pilot through which you can provide your full details so we can assist you further.Many thanksHarron Homes
1/5
TrustpilotRavenswood Fold
In addition to my last review.. I am plot 19 at Ravenswood Fold in Glasshoughton. I have been here 4yrs next week. (Just in case they try and make out I'm not a genuine customer... Again). In that time there has been such a massive change in management and directorship that my snags have now just been completely written off and ignored.The gardens are full of rubble which means the grass doesn't grow properly.The managed areas are an absolute mess. The roads are nowhere near finished and cause untold damage to vehicles.I find it absolutely staggering that Harron Homes customer service can be this bad.
1/5
TrustpilotWonder why all the bad reviews are apparently not legitimate. They're lying to you.
Surprise surprise theyre trying to tell you all of our reviews are not real. Come and see for yourself and visit ravenswood fold in glasshoughton. You'll believe the sites you see. People are bright enough harron to figure out that every bad review you simply lie and say you don't think we exist. The residents have now also reported these fraudulent responses you auto send to any bad review to your directors and to trustpilot. I even sent you your requested information of my name, email and plot number and you still think I don't exist. No wonder my snags are still unresolved after almost four years!
5/5
TrustpilotPhase 3 Oakland’s Heath
I have nothing but praise for Jacquie at the Oakland’s Heath site, nothing is too much, always makes time for us and keeps us well updated, the house is looking fantastic and cannot wait to move into our dream home!
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotRAVENSWOOD FOLD
RAVENSWOOD FOLD, I moved onto the estate in December 2017, over 6 months past the due date given had numerous failed dates and even had to re sort my mortgage which ended up a higher rate! Over 5 pages worth of snags, warped door cases, ill fitting doors, warped banisters had to all be renewed, poorly decorated, no insulation in the kids bedroom had thermal imaging cameras and still nearly a 10 degree difference in rooms. Poorly fitted carpets, puddles on block paving. Scratched windows, no led flashing fitted in places on roofline, brickwork still cement stains, poorly pointed brickwork and cracks appearing in joints roof edgings loose, roof tiles cracked. Some snags have been sorted but still waiting on least a page worth. The site managers have been shocking, customer service has been and still is shocking. The roads have been unfinished nearly 4 years later. The drainage on the estate is causing constant issues and the roads are sinking. Various damage to cars and even a young child broke his wrist due to a pot hole. Has this prompted harron to make any effort????......not at all! No continuity with speaking to people there must be a revolving door on the offices! Poor workmanship from start to finish! The Ravenswood fold residents have had enough and we are pushing for action to be taken! Harron are only interested in their targets and financial close dates once you've signed they couldn't be any less interested.
Hi Jamie and thank you for your review.Our teams are keen to assist you further but in order to do this it is recommended by Trust Pilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trust Pilot through which you can provide your full details so we can assist you further.Many thanksHarron Homes
1/5
TrustpilotPoor Service, unsafe roads, no accountability
I bought a Harron Home in May 2017 and ever since have been riddled with issues. First my boundary wall has an major crack in it. I paid for an independent surveyors report which proved design flaws in the build of the wall, the main being the absence of weep holes. I provided this to Harron and they point blank refused to answer any of the challenges the surveyor raised.Once you’ve bought your house their after sale service is atrocious. They must have had over ten changes of customer service managers who more than likely left because the lack of morals Harron Homes stand exhibit.The roads are a disgrace, some work initially started on improving the roads but this just stopped, the local council refuse to take ownership of the roads still after 4 years. Numerous residents myself included have had suffered burst tyres and car suspension issues. The roads are uneven, bumpy, sinking and a disgrace to look at. We have escalated the matter repeatedly but Harron still refuse to communicate or complete the necessary remedial work. To make matters worse my eldest son fell due to a sinking in the road and broke his arm. These roads are unsafe and with many families on the estate we all fear for the safety of our children.Do the right thing Harron and take full accountability, these roads should have been completed years ago. Your customer charter says “We aim to get the quality, value and customer service right first time, every time.”You clearly are not living this because your customer service and quality are well below the expectations of all the residents at Ravenwood Fold Castleford.AVOID AT ALL COSTS
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Carlton has the most, with 1,392 reviews rated 4.0 out of 5, followed by Doncaster with 1,364.
The three Harron Homes offices, by town:
