Harron Homes estate agents in Carlton, Doncaster and Rossington

★★★★★ 1/5

Trustpilot

Work in progress @ Oaklands Heath

Moved into Oaklands Heath a week ago. First impressions are not great.I have created a Facebook Group for the residents of the estate to join. It would be good for residents to share notes.On to the build, I have a substantial snagging list, the house looks nice, however get up close & take a look at the finish & it is poor, beading incorrectly fitted, doors buckled, fire doors rattling in the frame, heating incorrectly installed, water pressure poor & standing water within 1m of the house.Looking forward to see if Harrons team here attempt to tackle the snags.21/12/2019 - Having stated on the 19th it would be difficult at this time of year to get a hold of someone to work he would attempt to get someone; The sales team pulled a snagger off of a house due to complete across the road to look at my glaring issues. He was visibly perturbed by the finish & wanted to speak to Harron to allow him to work an extra shift on the Saturday to resolve some of the issues. Imagine my suprise when speaking to the sales team stating that Jason wouldn't authorise him to. He had the man he believed would be difficult to get ahold of but decided not to allow him to work on our home. Review reduced to 1*02/01/2020 - Made some progress prior to Christmas; managed to get a snagger in on Xmas eve to rid us of some of the most obvious snags. Have a meeting tomorrow to review everything else left on my list. Review lifted to 2*18/01/2020 - Trust is being restored. Snag list is getting shorter & the communication from the team onsite has improved dramatically. I think the lesson of the last month is never move homes in December.03/07/2021 - Having given them leeway during the covid pandemic, it is beyond a joke. Drainage issues in the rear garden, half the doors in the house need rehanging as they don't close, leaks around 4 windows causing damage and not a peep or response from Harron to phone calles (Say they will ring back but never do), 17 emails to everyone in Customer service & on the board of directors for HH Yorkshire and the group have received not a response.I will continue to update this review both up & down as the weeks progress.

Gavin · 3 July 2021 · Harron Homes Rossington

★★★★★ 4/5

Trustpilot

Julie one of the best thing happened to…

Julie one of the best thing happened to Harron Home. Professional, caring and meticulous. Top lady with smile on her face. Best wishes Ahmed

Khawaja · 2 July 2021 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Stay well away!

Absolutely shocking experience. Up until the signing of the contract they were great. As soon as you sign on the dotted line they don't care about you and you are forgotten. I have had a number of issues with their customer service, a main one being I have been in this house for 3 years in December and I still have outstanding snagging. Everytime I email them or call them asking when the outstanding works will be complete I have to send them a list of these outstanding works as they evidently do not keep ANYTHING on file. I also have an email stating senior management have authorised me a pallet of flags (this was to make up for all the issues in the house) I paid £400 to have someone dig up my garden ready for the flags. I have been chasing these flags for 2 years and they have now said they will not be providing them! Absolutely disgusting and shocking behaviour from a home builders that otherwise would have been adequate. When I first moved into the house, my washing machine had not been plumbed in and this took 4 months for them to fit the pipe which meant myself and the 3 other people living with me, had to attend the laundrette which was not cheap! I was given no apology, and as I am yet to receive the flags, nothing in terms of compensation. I had my 7 day handover once I had been in the house for 7 months. All my neighbours have experienced similar service. One neighbour had the complete wrong kitchen fitted, ones house was measuring 10inch smaller than stated and they offered nothing by way of compensation. One neighbour has bricks loose from the day she moved in and they will not fix this unless she pays £3000. One neighbour refused to move in until they had finished her home given the state of the home and the quality, one neighbour had hot glue all over her kitchen floor. (I am still collecting information and examples which I will continue adding to this review) Update: in response to harron homes reply, I have sent them additional information so that they can, in fact, see that I am a "genuine home buyer" also, The companies response to not giving me the flags I am entitled to given I have it in writing and all the issues I have had is "there is a cost to it". What about the cost I have incurred having to go to the laundrette for 4 months, paying someone to dig up my garden, not having a decent garden for 2 years to be able to enjoy the sunshine and spend time with friends and family In. All I want is the flags I was promised, which I have in writing authorising them. Or, paying back the £400 I sent on digging up the garden, or, grass putting back down where I have dug up. Thanks

Gallagher · 28 June 2021 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

NHBC resolution meeting

I was supposed to have a resolution meeting today with Harron homes and the NHBC. Guess what Harron homes never showed up. They didn’t even have the decency to contact myself of the NHBC member of staff to inform us they couldn’t make it. Don’t buy from this company. Harron homes, You are well aware of who I am and what issues you me poor company has left my family with.

Dan · 26 June 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Harron Homes at…

Alister and Sylvia Harron Homes at Rosendale Gardens have been fantastic throughout the sale

Oliver · 25 June 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

We're in! (Thanks Ann!)

I've just moved into a new home on the Forresters View estate. Moving house is stressful, but the professionalism, care and kind nature of Ann Lawler, Harron's Sales Executive, made it bearable (and even fun). From the start, Ann looked after us, advised us, gave us guidance and support. She was has lots of experience and was able to use that to steer us through all the highs and lows over the months. Throughout she stayed positive, up beat and reassuring. She is also patient. . .she was happy for us to call, email and visit the site multiple times as needed. She kept us updated and in the loop every week. This is the first time I have bought a Harron Home and because of Ann I would not hesitate to do so again or to recommend Harron. It is rare these days to find people who take pride in their work and genuinely care about customers like Ann does. We also appreciate and want to thank Helen and the Harron managment team for giving me the time I needed to sell my house so I could then secure my dream house.

Jo · 23 June 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Hockley Crescent - Boroughbridge

Hockley Crescent - Boroughbridge.We have been in our house since the end of February and we love it. The house style is fantastic and we are extremely happy. Did we have snags when we first move in, yes, of course - but most of this was sorted almost immediately. In terms of the site itself, a special mention must go to Ivan on site. Ivan is extremely approachable and will answer any queries or questions that I may have. Ivan has sorted out any issues that I have had and is always willing to help! It really gives comfort to me knowing that Ivan can get any issues sorted. Top man. I think all sites could do with a site manager like Ivan!

Matt · 23 June 2021 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Lavender Fold

Moved to Lavender Fold, Mapplewell over e year ago and complain to Site Manager (who is not with them any longer - not surprised) regarding the wall build to close to my garage (inside of the garage is dump) without any drainage etc (unfortunately that was all done via phone and face to face). Due to the COVID-19 wasn’t able to resolve this and finally this year decided to improve my garden so have contacted firstly by phone and fallows this via email North Midlands Customer Service to resolve this issue before the landscape company start their job. Have been speaking with lady in Customer Services Coordinator on the phone (on the first call lady agreed with me that the wall is showing “slightly off the plan”) and via email. Lady from Customer Services responded in few occasions: “this has been escalated to the Contracts Manager for the development. Once an update can be provided we will be in touch with this.” As you can see there isn’t any time frame for Harron Homes to get back to me with an updates and already waiting 10 days from my first email / phone call to get this resolved or get some agreement. I have offer to provide the quotation from the landscape company for moving the wall further to the garden and add drainage to help and speed this up. Couldn’t wait longer and landscape company already started there work which mean now when Harron Homes finally make there decision the garden will be completed and much more work would’ve be require to resolve this issue. Today I called Customer Services and manage to speak to a gentleman who have listen to my complain, read thru the notes on the system and said will contact me back today - as you can imagine no call or email.In few words, when you are looking to purchase the property sales executives are nice and helpful but after moving you don’t get the same service.Update to the response from Harron Homes:Very generic response as to every negative review stating that Harron Homes can’t locate my details, so why you didn’t check with Customer Services as per my original message? It’s showing that Harron Homes don’t care and after sales department is shocking. Btw no private message has been received…..Another update:Harron Homes have a time and ask me to remove the names of people I spoke to in Customer Services, but didn’t have a time to call me and update. As I already said shocking service, they don’t care about customers and just leave the generic message to look like they bother….

Bart · 22 June 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Great experience

Great experience! We moved into our new house on Foresters view at the end of May, our journey started in January when we met Ann lawer who is friendly, professional, knowledgable and approachable, which is exactly what you want when your making such a big decision, nothing was too much trouble. Ann works really well with Wayne the site manager who is also easy to contact despite clearly being extremely busy! So far so good, our small list of pretty mini snags are being dealt with, and overall we’re very impressed with Harron Homes and their team at Crich. Jo & Jon

Jo · 21 June 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Moved in finally thanks to Mark, Jacquie, Nick, Phil and Paul at Oaklands Heath…

Jacquie at Oaklands Heath has been really amazing. You read all the negative reviews and you worry about one of the biggest decisions that you have to make. We were introduced to the assistant site manager the day of our reservation and had regular input and quick responses from the site manager through the sales team. This allowed us to to feel we had allot of input into the specification of our new home. The reservation was straight forward and we were given everything we needed including plans of our new home. Since we made our reservation we have had regular updates about our build and a quick response to questions we have had about our new home. Updated 20/6/21. We have had the usual snagging, which harron have been really quick and everyone (I forget names and numbers) that has been sent in to help have been really friendly and accommodating. We had quite a wait to our plot but feel we have had good value for our investment so. Thanks Phil, Mark, Nick and Paul (on site) for sorting most of our snags within a month of moving into our new home!

Daniel · 21 June 2021 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

The Grange - Shireoaks : Warts and all..

Say Blackstone Drive to anyone of Harron’s North Midlands team and they should know all too well how much of a disaster their end of 2020 was.What should have been a dream home move and dream Christmas was marred by a house that was incomplete, rushed and signed off with an absolute disregard for quality and care about the product they were producing.We were rushed through the buying phase because the previous sale had fallen through, so had all of 1 day to choose all of our spec. There was no extras list so we had no idea what was and wasn't available. We weren’t asked about electrics so had to make a point of requesting where we wanted things, only to then not be invited to a pre-plaster inspection and left with light fittings and sockets in places we wouldn’t have chosen.It has taken 6 months to get anywhere with them to finally organise and start arranging works, but through all that, we’ve suffered site managers making promises and then disappearing, process and documentation not followed, and a “Customer Care” team that either make excuses or more often, do not respond at all. You will likely receive no documented list of what has been agreed to, no timeline, and no commitment whatsoever in the written word.It has been, and will be a fight to get anywhere. I could have taken a holiday in the Maldives with my loss of earnings from dealing with this company over the last 6 months..We were left with a Garage that had not been finished and cleaned which was unusable upon moving in and a Red Bull can left in our gutter outside our bedroom window (it took five and a half months to get rectified despite both being identified on the day we moved in on 18th December 2020). Neither of which were impacted at all by Harron’s favourite excuse of how hard things have been with Covid-19. Which is interesting because their build schedule certainly hasn’t slowed, they’re throwing them up at the same rate regardless with multiple contractors in the same property even when the same restrictions were in place that prevented them from coming into our home.Add to that a list of over a 100 things, including a lawn about as level as the Peak District, a block paved drive that doesn’t flow into the drain, which is also co-incidentally blocked by rubble and screws, damaged Velux window frames, scratched glass and some of the shoddiest plaster and paintwork you’ll find.Don’t get me wrong, the layout of the house is great, that’s what sold it, and the construction I’ve had verified by a third party to confirm that it’s well enough built, but the amount of stress and effort it’s taken to get this far, for something you’ve already paid for, is just unbelievable.Would I ever buy another house from Harron Homes. No.One in a number of very un-happy residents.

Andrew · 21 June 2021 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Forest Reach!!

Forest Reach!!First moved in July 2020 First two weeks couldn’t do enough After that 3 different site managers. customer care is absolutely appalling, the amount of snags we are still left with us shocking. Speaking with head office gets you no where. I wanted to take my complaint further I get given loads of excuses and false promises. If I had the chance again I would never buy from harron.

Rachel · 14 June 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

We are buying a new home at Heritage…

We are buying a new home at Heritage Green and have found Jeanett, Nathan and Penny who has recently joined the team to very helpful and always get back to us when we call. Last week we saw inside our new home for the first time and we very pleased with how it progressing. We are looking forward to moving in shortly.

Jill · 5 June 2021 · Harron Homes Rossington

★★★★★ 2/5

Trustpilot

Honest review-

I have been moved into my new build home over a month now when I moved in I had an open man whole on the front and have been chasing this up with the developer due to near misses with people coming to visit me as it is on the road at the side of my drive, after explaining this to the builder countless times and even showing them yesterday they still have not even put a safety barrier or anything around it, yesterday my work colleague had to be towed out the whole creating damage to his care (I wish I could upload pictures it’s appalling) I also have mould that has not been sorted growing under my stairs that is apparently “normal” after speaking to neighbours it seems that stuff just doesn’t get sorted on the site and a lot of people are have the same if not worse issues. It is tiring I love the house but do not feel the customer service is at its best! When I brought the house I was meant to get updates throughout the process however very often it was me chasing these up the only time I got updates was when a nice lady was in the office she actually range me when she was on site but she was only there every now and then. When I moved in I had a Snager which is my right I was told by the developer that they wouldn’t except these reports and I had to do it myself however I feel this is to scare people into not getting one as even though the snager did put some petty things down he pointed out things we would not know like the boiler not being fire safe, cracked tiles on the roof, guttering not secure, outside stop tap compact with dirt etc. If there was nothing wrong with the house then there would be only minor things on the list so why not take the list it points out things that they have done wrong and need to rectify!!! The actual site workers like builders etc are lovely and I can not fault them but I do feel the work man ship for such an expensive house and what is meant to be a 5* developer is shoddy to be frank I understand things are not going to be perfect but some things just look like they have been done by a cowboy. Neil has been very good and did actually tell site to fix the man whole on the front and this had a temp fix but was never secured properly and now the ground has Collapsed around it and is no way secure. Neil also agreed with me on works to be done and was very professional. I do feel I have been deceived a little as when I moved in the fence was not secure on one side I thought this had been rectified when in actual fact they had just put a bit of wood on the other side to keep it up and now I’m back to my fence not being secure after they removed the wood so now Iv got to report this again. They have started to come to do some things but when some workers have come they have not always realised what needs doing and are unable to compete works also I had a gentleman say he was going to fix my guttering and clean it out he went on the back then left? So I don’t think this has been done the whole process has not been easy nor simple as it should be I feel I’m battling with the developer and it is honestly tiring I shouldn’t have to chase these thing someone should be ringing me giving me updates. I was also told that I should be able to have WIFI about 2 weeks after moving in I have had to chase this with open reach and they have been updating me every week and every time it’s the same they are waiting for the developer to complete these works even though these should of been done a month ago so who knows when I’ll be able to actually have WiFi in my new home. It seems whenever they do anything that you would just expect from them they want a review so I will be honestly reviewing the process now every week on here. I understand these issues may not be top on their priory list because they are still building but part of buying a new build is customer service and when you buy one of these homes very often you do it for Convenience so you can just move in not to be stressed and wishing you’d brought with someone else.

Georgina · 20 May 2021 · Harron Homes Rossington

★★★★★ 3/5

Trustpilot

Wanting to purchase

How can we purchase a Harron home. We are cash buyers but will not let us reserve a plot until it’s released. Absolutely diabolical. A sale is a sale.

Hilary · 19 May 2021 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Great layouts, poor aftersales service

Don't get me wrong, HH build houses with great layouts and it was this that attracted us to them in the first place.What they don't do however is deal with post sale snags. We've been in since November '19 and are still waiting for issues to be resolved such as loose finishing details, replacement of floorboards following a leaking toilet, draughty windows and doors, completion of roads on a completed development, a sloping floor in one bedroom among other things.We've tried countless times to get them to resolve these issues but appointments keep getting pushed back, emails aren't answered and it's just generally frustrating and poor customer service.

Dave · 19 May 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Foresters View- Crich:

Foresters View- Crich:Wow, what can we say. We don't know what we love more...our new home or Ann Lawler, our sales executive! We dropped in and spoke to Ann where she let us look around the show homes and took us around the estate a few weeks ago. We loved the builds and knew we wanted to buy. Ann was not pushy at all and listened to our needs. Ann has a wonderful demeanor and a bubble personality in which she is captivating. She certainly knows her stuff, whether that be the different styles of houses and the names of every carpet, tile and kitchen design! Ann knows hers customers well and has an excellent rapport with them, which we gathered by speaking to a number of people on the estate, who could only say positive things about Ann and their experience. Ann is an excellent sales executive and also a credit to Harron Homes. She has gone above and beyond to meet our needs and we have felt extremely supported through the start of our buying process. What an excellent ambassador for Harron Homes! Thank you Ann. You made it happen! Can't wait until you call us to pick up the keys!!! Sarah and Lyndsey xx

Miss · 16 May 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

We are about 6 weeks away from…

We are about 6 weeks away from completing on our first Harron Home. We have used their part exchange scheme and from start to finish the process has been fantastic!We are moving onto the site at Thorsby Vale and Jo and Michelle in the sales office have been brilliant! They have kept us informed the whole way through and sent regular photo updates to keep us in the loop with progress. Any worries and concerns were elevated by them and nothing was too much trouble. They have worked hard to make us feel involved in the whole process and as we don’t live locally it has been great to visit site whenever possible.The site is always tidy and the progress the builders have made has been fantastic. Credit to Niall and co running a safe, tidy and productive operation.We can’t wait to move into our Warkworth next month :)

Connie · 16 May 2021 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Forest Reach :Don’t just take my word for it!!!!

This review is a balanced honest review based on our journey from start to finish with Harron homes. We went to the show home last March 2020 and viewed the show home and available plots. We decided on a plot to be finished on time with the help to buy changes. Were told our first plot wouldn’t be ready but our second choice would be. However Harron would never contact even though we paid a £250 deposit to secure our second plot choice. Heard nothing for 3 months and then was told they had sold our plot we had secured with a paid deposit ????? That’s just the start of the incompetence and horrendous journey. We secured another plot and the buying experience was rushed. We had 1 day to choose our choices felt rushed and was no personal customer service. Made our rushed choices and the property was being built. NoInvite to visit the property we ended up having to go in early a week before to see what the finished result was. Well ....... the back fence was smashed in and all over the garden completely damaged. The grass was poorly put down flooded and no flood protection was put in place. Imagine going to see your dream home and the fence is smashed all over your new garden. This was the best one Harron ( proven with photographs) lied and said a contractor had accidentally hit the fence with a digger. Couldn’t make it up. Entered the property the contractor had fitted in the living room windows sills and did further wood work on a fresh new laid carpet with no cover and left the wood shavings and mess on a brand newCarpet. Photographs to prove this. Why lay a new carpet and do work on that carpet without a cover unbelievable. The paint work shocking looked like a three year old has painted it and that’s a insult to a three year old horrendous. Harron agreed and got another painter in to apparently re paint the house. A 4 bedroom house re painted and glossed within 8 hours and one person on the job. Guess what looked worse than it did before shock horror on that one. We moved in with no choice and have had over 30 snags still not completed. Apparently it’s company policy that trades can’t enter due to COVID restrictions? Can you explain under what law or guidance under the Coronavirus Act prevents you from completing this ?? You won’t because it doesn’t exist. It’s a last minute made up policy to cover the fact they can’t be bothered to complete the work. As per another review our garden was flooded poorly laid no drainage and up to £1800 on re landscaping the garden with another £600 to pay to sort the mess Harron left. We all can’t be wrong the list of issues I could go on and on. Below is a flavour of what to expect from the award winning home makers.1. Front door still broken lock doesn’t work door doesn’t shut and hasn’t been fitted correctly 2. Poor paint work ( to suggest that we had a full repaint before we entered the property) all you did is attempt to rectify a problem that shouldn’t have been there so how is this a bonus as Chris is suggesting that we had a re paint. The re paint is of a poor standard and hardly better than before. The doorframes are peeling the living room door is peeling the glossing is of a poor standard the back door is a mess. If that’s your standard for painting then I suppose that’s your standard ? 3. Bath doesn’t retain water and broke 4. Kitchen cupboards damaged 5. The shower in the en suite is blocked ( and yes we took the picture with the plug out ) so Chris suggesting it’s a minor block it isn’t 6. Painting where the leak was hasn’t been re paintedWhen I challenged this with the assistant site manager Harron Promised he wouldn’t Email us again then he decided to email us against the wishes of his boss and sent a rude email saying he was glad he never had to contact us again. No apologies from Harron but to have an employee of Harron email you and say in a childish tone “ glad i have to never contact you again “ This is a customer who has spent over £250,000 not 10 quid on a jumper from Tesco My advice buy a older property use the government 95% scheme if you need to and avoid Harron Homes. Just read the reviews the 4 1 star review this year on trust pilot we all can’t be wrong. Just waiting for the cut and paste replyHi Stuart and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously.Please contact the site team or North Midlands customer services in the first instance to discuss any issues you may be experiencing directly. Waiting for the cut and paste reply as above guess what already contacted your north midlands customer service team who took 3 weeks to reply apologised and sorted nothing

Stuart · 15 May 2021 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

One star is too many

One star is too many for this absolutely horrible company. Once you hand your money over the good service ends. Please don’t buy a house from this company read the reviews online and don’t make the same mistake I have done. Maybe Harron homes will reply to this review unlike my many emails

Dan · 11 May 2021 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

New build hucknall

We moved in to sand lands park hucknall in dec 20 we have lots of problems with our property and find very difficult to get any response and don't really which to start paying for all the work req .any way we are looking to sell as project So if you buy any new build have it checked by a professional asap get a report keep details of times and dates on any correspondents good luck

Keith · 7 May 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Just moved into our beautiful new home…

Just moved into our beautiful new home in Edwinstowe, Nottm. Customer service and communication has been excellent all the way through from first viewing. Michelle and Jo in the Sales office are fantastic, they have gone above and beyond to help us. Niall site manager great too. We have a snagging list which is just minor details to be expected. Love our new home!

Gjffzch · 5 May 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

We visited the office at The Brambles…

We visited the office at The Brambles in Retford looking to buy a property unfortunately we are unable to buy at the moment but we will be back in the future for sure! We where seen by Christie, she was amazing answered all of our questions and was very professional she really knows her stuff and nothing was too much h she made us feel very welcome. we defiantly would want her to deal with us in the future

Ella · 1 May 2021 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Heritage Green Chesterfield

So far so good; no complaints. We have been pleased with the progress of our new home thanks to the support and communication of Nathan and Jeanett at Harron Homes. They have been outstanding in guiding us through the entire process, proving all the necessary information and resolving any issues quickly. Whenever they can help you out, they will. We are looking forward to a completion date and a tour of our new home soon. Thank you.

Alex · 27 April 2021 · Harron Homes Rossington