Trusted Agent profile
★★★★★
1,454 reviews across 3 offices and 2 platforms
Harron Homes has three offices, in Carlton, Doncaster and Rossington. Together they have 1,454 reviews on two platforms, rated 3.9 out of 5 overall.
Harron Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJane at Harron homes was exceptional…
Jane at Harron homes was exceptional helping us every step of the way during our purchase of our forever home. Nothing was too much trouble and I’m very particular! I can’t recommend Jane enough
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5/5
TrustpilotHad such an amazing experience with…
Had such an amazing experience with Harron Homes. Jane has been nothing sort of exceptional. She is unbelievably knowledgable and so thorough! Absolutely unreal customer service throughout and we can’t move into our new dream home! 😍
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5/5
TrustpilotDelighted with our forever home
We are over the moon with our new forever home, Harron have been excellent throughout the entire process. We moved in on time as promised, had regular build updates and site visits.Sales have been great, very helpful at every step, and I have been very demanding. The site manager has been very accommodating to my very picky husband (a builder). Our snag list is very minimal, our move day was very smooth I cannot recommend Harron Homes enough, every part of the team have gone above and beyond throughout our move.If you are thinking of buying a Harron Home, do it you will not be disappointed.
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotEllie is a star!
Ellie at the Hockley Croft Boroughbridge site has been an absolute star.Her knowledge and understanding of the Harron Home house types is second to none.We were impressed with her passion and enthusiasm for the work she does.She has a broad knowledge of other Harron Home developments which really helped us to make an informed decision.We’d really like to thank her for her time and the fact that she didn’t rush us. She was patient and empathetic knowing that it’s a massive decision to be making. We are looking forward to purchasing a new Harron Home in the very near future.Many thanks, becky and toby
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotMy new Harron home
Buying my Harron home, has been a really good experience.it has been an exciting experience. Jackie has been so helpful. She is helping us every step of the way.Thank you Jackie for everything.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotOaklands Heath
I am buying a house at the Oaklands Heath development and I am so grateful for Jacquie’s help- especially being a first time buyer! Jacquie has been fantastic throughout our reservation and buying journey, she is really helpful and informative and is always happy to discuss any questions with us. Thank you very much!
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotOaklands Heath
**UPDATE: Harron's response to my review provides false assurance - the Yorkshire customer care are not liaising with me to find a resolution as indicated below. He truth is that Harron have not responded to me for months. Nothing has been resolved. We still have a kitchen floor that was pulled up by their contractors due to their fault and then abandoned pre-covid and a bog garden for which we were promised drainage, among other issues** Two and a half years in and we still have numerous issues, all of which were identified well within the two year builders warranty period, including our kitchen floor being taken up over a year ago because it is not level. Harron have completely ignored us since the flooring company fed back that Harron's request that they correct around the door cosmetically with self-levelling compound would not meet their standards as it would disguise rather than address the underlying issue. We were also promised drainage to our garden as water pours through the sleepers from the plots since built above, but despite a sizable hi-vis entourage eventually attending to assess many months ago in response to video evidence of the flooding, Harron simply do not follow through on their promises. Harron initially asserted that they do not accept professional snagging lists because "they know every little thing to look for". After much ado they did concede they can't actually ignore legitimate snags on the basis they were identified by a professional, yet much of our long list remains unaddressed.The sparse communication we have received is typically rude and abrupt, almost always telling us the person who was dealing with us has left, that X problem is the fault of Y subcontractor; certainly never apologetic, accountable or constructive. It is hopeless!
Hi Sarah and thanks for taking the time to leave a review. Rest assured we take your feedback very seriously and have passed this information on to the relevant team. We understand that our Yorkshire customer care team is liaising with you to find a resolution and we thank you for your patience.
1/5
TrustpilotAbsolute set of crooks
Absolute set of crooks, no interest in after sales care. Happy to sell you a house and promise the world but never deliver. We have been in over 2 years now with some issues that haven't even been looked at yet. No doubt they will blame covid (like all their other reviews). I don't know how they get away with it. Their marketing department is completely diesengaged with the poor operational running of the business. They are stating to get coverage in the press now and even in parliament. Hopefully they've got what's coming to them.
Hi Jamie and thanks for taking the time to leave a review. Rest assured we take your feedback very seriously and have passed this information on to the relevant team. We understand that our Yorkshire customer care team will be liaising with you to find a resolution and we thank you for your patience.
5/5
TrustpilotJane was so helpful and informative…
Jane was so helpful and informative during my first visit to Highfield Manor. She made things really easy to understand, was happy to discuss our situation in detail, and took her time to ensure we got the most out of our visit. She was a great ambassador for Harron homes, and they certainly seem to be a cut above the rest locally.
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotMoved in about 5 months ago and had a…
Moved in about 5 months ago and had a great experience with Harron homes. Great sales team and site manager who help out however they can.
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThe Hawthornes Carlton.
The Hawthornes Carlton.We want to express our gratitude for all the hard work in getting our fabulous home ready, we moved in on 5th October and everything and everyone on the Hawthornes development were smashing and very professional. Nothing has been too much trouble, we want to give a big thanks to the sales team Sandra, Sharon and Kelly and a special thanks to Zak Green and his team who made all our dreams come true.Thank you to Harron Homes from the Olivers plot 122.
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotWorst builders and even worse customer…
Worst builders and even worse customer service. Harron home’s customer service go through more staff than you have had hot dinners. Nobody replies to emails or telephone calls. Building work that the NHBC warrant say should have been completed by the 6th of August has not even been started. Harron home’s have not even contacted me to organise anything. I’m guessing Harron home’s will pretend they do not know who I am again in the reply to this comment!
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our customer care team is liaising with you at present to find a suitable resolution.
5/5
TrustpilotI moved on Friday and it was excellent
I moved on Friday and it was excellent. The support I received from Jane was very good and we settled nicely in the new house. The building quality is exceptional and I will recommend it to any one interested in quality homes
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotFantasticoooo....
Fantasticoooo..... great service, excellent customer focus too, extremely helpful especially in these unprecedented times.. I can’t thank Harron Homes enough, it is greatly appreciated the little things..... that make a huge difference. Highly recommend Harron Homes, paul stead. 😎🥃👍
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotHorrendous experience all round
Horrendous experience all round. Despite emailing over a list of snagging issues since December 2020 I’ve had nothing done on the house. In this time, I’ve sent nearly 100 emails and have never had any clear communication to suggest when these works will be done. All the residents on the High banks development are constantly being fobbed off to the point where we have gone to the local news and our councillors I have Repeatedly told Harron homes that our new born child is due in the coming weeks and that all H&S / fire safety items that have not been completed need doing and these concerns have fallen on deaf ears. It’s so upsetting and mentally exhausting trying to get anything done with Harron homes and friends/family who have purchased through other housing developers do not seem to have this experience. Our road has not been re surfaced despite works starting on the site nearly five years ago so it still looks like a building site. This is our first home and what should be an enjoyable and exciting experience has been extremely stressful and frustrating.
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our customer care team is liaising with you at present to find a suitable resolution.
5/5
TrustpilotHarron Homes Hockley Croft
Can't praise the Site Manager Ivan enough. He has been helpful and any issues have been dealt with swiftly and in a professional manner.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotVisited Hockley Croft at Bourghbridge…
Visited Hockley Croft at Bourghbridge office last weekend to view the development with my wife. Fiona, the sales negotiator looked after us and has so much patience, making sure all our questions were answered.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHarron Homes Crich
All staff, especially Ann have been amazing from choosing the plot to moving in. She has been informative, supportive and friendly.Since moving in the building team have been great putting any little snags right, all very friendly and understanding.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotPeople Who Understand You
We visited the Harrogate Killinghall site today. Fiona was so helpful and patient. she listened carefully and understood what we wanted and helped us to make a decision about the property. she organised for us to visit the actual plot on site and to assess it's benefits. She has even offered to baby sit if we come again with the baby. What more can one say? Well done Fiona.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHarron Homes Huddersfield
Viewed the homes in Huddersfield. Received a warm welcome from the staff and they were very friendly and helpful when it came to answering any questions we had. Great service
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotMoved in two months ago at our new…
Moved in two months ago at our new Harron homes Warkworth at Highfield Manor. Great experience, the house is finished to a high standard. Jane and Matt have been amazing throughout the whole experience of buying the property and moving in. Aneequa
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotQueensbury Gardens
Queensbury Gardens, After buying our new home in 2017 we are still in desperate need of dangerous work to be completed. The customer service team go through employees like there is no tomorrow, so when you eventually get a call back they don't know what you are talking about or the company is that ignorant that they hope you will just go away. If anyone is thinking of buying a house from Harron Homes I would only do so as a last resort and get a professional company in to do the snagging. How this company hasn't been on Watch Dog or Rogue Traders I do not know.
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our Yorkshire customers care team is liaising with you at present to find a suitable resolution. We thank you for your patience.
5/5
TrustpilotChris Brian Plot 61 Oakland’s Heath
Couldn’t be more happy with the service I’ve received from the first day I walked through the door. Just done my choices and can’t wait for it to complete. I would recommend them to anybody.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThe hawthornes, Carlton. Praise where praise is due.
The hawthornes, Carlton. We would like to say a big thank you to Caroline Dennis who has provided us with excellent and reassuring customer service. Also a big thank you to Sandra Simms who looked after us at the start.We have been in our new home for 1 week now and couldn't be happier. I finally have my dream home, a home to be very proud of. Thank you Harron homes. X
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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Carlton has the most, with 1,391 reviews rated 4.0 out of 5, followed by Doncaster with 1,364.
The three Harron Homes offices, by town:
