Trusted Agent profile
★★★★★
1,454 reviews across 3 offices and 2 platforms
Harron Homes has three offices, in Carlton, Doncaster and Rossington. Together they have 1,454 reviews on two platforms, rated 3.9 out of 5 overall.
Harron Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPenny Rand the sales Executive at…
Penny Rand the sales Executive at Wynthorpechase at Harrohomes was really helpful, and carefully explained each stage when we were reserving our property.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHappy welcoming staff at Brierley
We came to the Brierley showroom and had a great chat with Hannah & Julie. Hannah explained all the properties currently available and answered all of our queries well. Unfortunately the plots that were available did not suit exactly what we were looking for at this time. However a plot was on the market already, so we have managed to have an offer accepted to move into one of the houses that were sold by Harron. The Julie and her team have been so helpful answering all the questions we have about this property and it’s history, and really welcoming us as new residents to the estate. I’m really looking forward to moving there and feel as though the staff are so approachable and helpful that I’ll be popping in as often as I need to if I have any questions about our property or the site itself.The staff really have a passion about the homes they are selling and cares about the people who live there.
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1/5
TrustpilotAbsolutely shocking company.. lie after lie
Absolutely shocking company , after putting a deposit down on a house and being told it would be ready in august the dates changed to Oct then Dec . We where then told not this year . We pulled out with a promise of a refunded deposit as it was not our fault . They never answer e mails or calls and the deposit is still not returned . After seeing the shoddy workmanship though I am glad we didn’t purchase. Join victims of harron homes on Facebook before you comment UPDATE .. only partial refund received.. so yet more lies . Call from a poor member of staff who was completely out of her depth . Get your act sorted Harron and stop telling endless lies . You promised a full refund of the deposit and we got less than half . We only pulled out as house was promised to be ready by August ( it’s still it ready , absolutely crazy )
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our Yorkshire customer care team has made us aware that you have received your refund. We thank you for your patience.
5/5
TrustpilotOakland’s Heath
We have just recently bought our first home at Oakland’s Heath. Jacquie has been amazing! As a first time buyer she has been so helpful and informative. We are so happy with the service we have received and can’t wait to move in!
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotWorst experience I have ever had
Worst experience I have ever had. Do not be fooled by the sales staff that will make you feel like anything can be done and they’re here to help. They’re not. The second your contract is signed you might as we’ll talk to yourself. Then again if you do talk to yourself at least you won’t be lied to. Communication was horrendous. Most emails were ignored and had to be chased repeatedly.Our buyers requested a Long Stop date so we went to Harron and asked what they could do. We were told ‘your estimated competition is way before the Long Stop so you will be moved in before then.’ The long stop date was indeed months after estimated completion and yet we completed 2 months later than the later. The conversation that was denied repeatedly after the fact. We got weekly updates on email of build progress and estimated completion. Despite making no progress at second lift for 6 weeks the estimated completion advised didn’t change. To such an extent that we’re at second lift just a week before our estimated completion date. Moving within the town meant we could check build progress on the property. While advised we were at 80% plaster completed I checked the property, that was insecure, I found that property was barely first fix and not even plasterboarded. When I questioned Harron I was told the build progress email isn’t actually build progress but where they intend to be in the upcoming week. A completed contradiction to how it was worded and described at reservation. Due to Harron’s delays, that were never advised or apologised for, my wife, 1 year old daughter and two large dogs were homeless indefinitely. We had to find temporary accommodation at our cost for 2 months. The last week was in a local Glamping pod that was only just big enough for 2 single beds for the 3 of us plus the dogs. Harron were advised of this and didn’t care at all. In fact on the day we moved in the sales advisor asked if we enjoyed glamping in the smuggest tone I have ever heard. Like she took pleasure in the discomfort of my family. If I was told a rough timeline for completion early enough I could have sorted better accommodation but it was always just pushed on a month every month with false promises. When we finally found out that we could complete we were told on a Wednesday that it COULD be this weekend and that was only because I got fed up of the email patter and went in in person after the weekly email pushed us on another month. We were told May/June at reservation and during the delays ended up being May/August. Then the email came through newly stating September so I went in to question why now. To be fair the house was not too bad. I’m not a tradesman nor have I had the house professionally inspected, yet, but given the issues so far we were pleasantly surprised. The site manager was polite and helpful but he was only here a couple of weeks after we moved in before he left. From what I understand from others on the estate the 8th to leave so far and we are within the first 20 plots to move in.The snag list hasn’t been touched or advised on in away in 3 months despite me emailing to chase.If you can tolerate the issues we’ve had then buy from Harron. Don’t be fooled by the upmarket patter they sell you. The houses are basic unless you spec them at a ridiculous mark up. I would just advise that you get everything in writing even follow up conversations in person with an email. Do not use their advised solicitor. Every time I went to them with a concern there was ‘nothing they could do’ which I have since been advised is not the case.
Hi Mr Cawood and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously and have passed your information to our Yorkshire customer care team. Thank you.
5/5
TrustpilotJane at the Highfield Manor development…
Jane at the Highfield Manor development at Huddersfield has been most helpful. We have bombarded her with questions and frequent visits but nothing was too much trouble to her. We've always been greeted with a friendly smile, honesty, superb customer service and professionalism. Thank you very much. Martin and Natalie
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotPlease DO NOT buy from these people
HAVING TO REPOST AS HARRON GOT MY OTHER ONE REMOVED I could write an essay on the experience we've had with Harron and how upsetting its been but the most important thing to me now, is that you read this and understand that the bad reviews you read below are all true. I read the reviews and decided to ignore them, that was my mistake. One that has cost me thousands of pounds. Please don't ignore them and the advise to stay clear of Harron homes. Find yourself another new build company. The positive reviews you read that have been added recently are from people that have only just put down a deposit. That have been incentivised to write a review, so Harron can bring their rating up and hide the bad reviews. These are not a reflection on the experience you will actually have with this company. Please walk away!
Hi Francesca, thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have passed your information onto the relevant team.
5/5
TrustpilotWe finally have our Dream Home.
Myself & My husband spent many many months viewing other Developers locally but we knew very early on in our buying process Harron Homes was the one for us. The quality of build in comparison is excellent, the standard of fittings beats any other builders and the professional sales team are an added benefit to Purchase through Harron Homes. With regular build updates and tours of your home, this gives you the chance to enjoy the build process of your home. As we lived in a Harron Home (rented) for 18 months before buying our own home, i suppose you could say 'Try before you buy'... The Site Manager Paul and his team are very professional and efficient. Kim and Julie have been a great support and we can't thank them enough for their time, effort and support throughout our buying Journey. We cannot recommend Harron Homes enough. We finally have our dream home!
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotNiki Clarke has been brilliant during…
Niki Clarke has been brilliant during the part exchange process. Niki has always been on hand to answer any questions or queries and also went above and beyond to get the sale completed in the best possible timeframe.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotLife in the Derbyshire countryside
Life in the Derbyshire countrysideHaving lived in our previous house for 23 years we decided it was time for a change now it was just the two of us. With only work defining our preferred area (children all grown up) we searched far and wide and found the Foresters View development at Crich. We met Ann Lawler, the sales rep, on a Saturday afternoon and she was so lovely. Explained everything to us, sent us off into the show home armed with the details of the house we were interested in so we could compare (there was no showhouse for our house). As there was only one available of the house we wanted and we were keen to pay the deposit there and then, but Ann refused to take it, she wanted us to go away and be sure, plus there was paperwork to go through the system as we were interested in doing a part exchange. When we went to choose tiles, kitchens, carpets etc. Ann was there to guide us through and was able to recommend what went well together. The only stumbling block came towards the end of the process, Ann was moved to another site so around the time of contract exchange and arranging to view the house we were dealing with other people. But, on the day of the viewing Ann re-appeared like a fairy godmother and has been at the end of the phone ever since. Due to some scaffolding for the house behind us, the builders weren’t able to finish the back garden fence. As a way of an apology Harron Homes (requested by Ann) agreed to turf the back garden free of charge.All the houses at Foresters View are built from Derbyshire Stone, which makes them a little different from the everyday new build and fits with the area. The quality of the kitchens and bathrooms in the house is faultless. We are looking forward to the next 23 years in our new house surrounded by the gorgeous Derbyshire countryside.
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThorpe Meadows Customer Experience
After having a terrible experience with Countryside Properties complete lack of care and customer service, we met Ann at the Thorpe Meadows development who completely changed our experience of buying a new home. Her warm and friendly attitude along with her knowledge of the houses, development and relationship with her team shone through. Nothing was too much trouble, even the little things like offering us a drink and a biscuit, in ensuring we got the right house and package for us. Our experience of Harron so far thanks to Ann is of a company that go the extra mile (we have already been sent kitchen ideas to help us when we make that choice). Looking forward to our continued journey with Ann and Harron homes.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotBuying a new build home
Organised a visit to the show homes at Brierley Heath at Stanton Hill. First conversation with Hannah , then a second visit with Julie. Both were extremely helpful and I could not fault their advice and abilities, they could not have been more helpful. Decided to go with their part-exchange scheme. Three visits were arranged to value our existing property - all were completed very promptly with no fuss and resulted in a valuation that we were very happy to accept. We then had a third meeting to accept their valuation and agree to the sale This process went very well, all the conditions of this type of sale were extremely well explained by Nathan and Hannah. I found all three members of Harron Homes staff to be extremely helpful throughout, with an appropriate mix of humour and straight-forward talking. I would recommend Harron Homes to anyone thinking of having a new-build home.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHarron Homes - Thoresby Vale
What an amazing experience we have had when reserving our first home! We went to have a look at the Harron Homes houses up at Thoresby Vale a few weeks back, since the very beginning we have had nothing but the best experience. Michelle is such a kind, caring and friendly person, we couldn’t have asked for anyone better. Michelle has kept us up to date throughout the process and literally couldn’t do enough for us. Michelle has even gone to the effort of capturing this special moment by taking pictures of me and my family at each stage. We are so excited to move into our new home in the new year!! Thank you so much Michelle.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotMarvellous!!
What a wonderful experience all round. My partner & me had been to a few developments but were totally blown away by the friendliness & professionalism of Michelle at Thorseby-Vale. So much so, that we signed on the dotted line and reserved our new home together earlier today.Michelle was so warm and welcoming and fantastic with our little girl… involving her in everything. Thank you so much Michelle, we are so excited at the thought of moving into our new home.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotWould like to say a massive thank you…
Would like to say a massive thank you to Michelle at Harron Homes Thoresby-Vale. Such a lovely friendly warm welcome when viewing the show home last week. Really was Michelle's expertise and knowledge of all Harron homes on site that talked me and my partner through everything really couldn't do enough for us. So I'm pleased to say today we have now reserved our property with Michelle and it really has been an absolute pleasure. Made us both so happy and reassuring no pressure sales what so ever and couldn't do enough for us. Thank you so much Michelle you truly are a star. Can't wait to move in to our new home in the new year and it's all thanks to you Michelle. Once again thank you.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotOur great experience with Harron so far :-)
We’ve recently reserved a property on the Harron Thoresby Vale estate in Edwinstowe and we are so excited! The service we have received so far has been fantastic! Michelle the sales manager there really knows her site and is always so friendly and helpful. Mary the other sales person there is really helpful and friendly too. Today we had a ‘meet the manager’ meeting where we had the opportunity to get high vis and hard hats on and go down to the plot to meet Nial and Simon the site manager and deputy. What a wonderful experience! Again both the guys were so friendly and welcoming. Our experience with Harron so far has been second to none and we can’t wait for the next stages.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotWent to visit show home today with my…
Went to visit show home today with my partner at Brierley Heath. Was met by a lady called Hannah who was very informative and friendly put our minds at ease straight away and couldn't do enough to help us. A real asset to your company thank you so much for all your help and guidance today really appreciated.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
4/5
TrustpilotHockley Croft
Moved into Hockley Croft estate in Boroughbridge in Jan 2021. The buying process was painful and stressful as Harron were desperate to get us in before Christmas despite our chain not being ready. It felt like we were being bullied into moving at times. When we moved in we could tell it had been a rush job on Harron’s side as the finish was very poor with lots of snags. Lots of changes of site manager led to a very slow initial response until Ivan Velchev arrived. Ivan has been brilliant. He has worked hard to sort out our snagging list as fast as possible, plumbers, joiners, tilers etc. permitting. He is friendly approachable, such a nice guy and prompt at responding to queries. We can’t rate Ivan highly enough. Please keep him at Hockley Croft!!Despite the challenges we love the house and location.
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotJacquie has been amazing whilst…
Jacquie has been amazing whilst reserving my new home, outstanding service Oaklands Heath
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1/5
TrustpilotHarron Homes- Hockley Croft
DO NOT BUY FROM THEM!We decided to purchase our dream home with Harron; because the estates and houses felt different to any other new housing development. We loved all the different house shapes and layouts. We really loved the location too. When we reserved our home, we were already told it was delayed, so we had no expectations of it being ready earlier. We did find communication an issue for a period in the middle, but once the new team of Jessica, Michelle, and Dave took over, we had lots of information, regular updates (which is so important), and felt they had everything in hand. They corrected issues that had been dealt with incorrectly, and kept us in the loop at all stages, they've been brilliant. The team of builders on site have always been very friendly and helpful too. They work very hard and long hours. That was the good part. When we got the keys the house wasn't finished and the painter was still in there. We have and are having numerous construction issues, nevermind the 4 pages of snagging. They don't respond to emails, and if they do, they don't fix anything. We've had to pay out hundreds for Structural Engineer Reports, and they still don't care. We're living in a house that breaches building regulations, and couldn't sell it if we tried. It wouldn't pass a survey! There needs to be more protection for people buying from these cowboys. So disappointingDO NOT BUY FROM THEM!
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThe Hawthornes
I moved into my new home on The Hawthornes Development in August.The quality of the build and fixtures have more than exceeded my expectations.I had some very minor snagging issues which were addressed and resolved quickly thanks to Zak Green the Site Manager and his team : )
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotAmazing Customer Service
Hi, We have been in contact with sales agent Jane and we felt she has had so much time for us and compassion and is really helping us out a lot. Lovely lady! Thank you! ☺️
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotGreat service Oakland’s Heath
Currently in the process of purchasing a home at Oakland’s Heath! Would like to say how amazing the service has been from Jacquie especially as a first time buyer. Thank you so much I am grateful for all your help and support so far.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotPenny is the best!
Early on in to the sale but reserved our home today with the lovely Penny who has gone above and beyond to make this a great deal and smooth running for our first family home! Excellent customer service and I know it will be a gorgeous home!
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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Carlton has the most, with 1,391 reviews rated 4.0 out of 5, followed by Doncaster with 1,364.
The three Harron Homes offices, by town:
