Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotRiverdale Park - Plot 137
Having visited multiple sites, developments and new home builders we settled on Harron Homes - Riverdale Park, having seen many developers I liked the aesthetic appearance and finish of Harron Homes. Annette has been amazing from start to finish, she has kept me updated with developments, progress, questions and queries. She always comes back to you when you’ve had a question. Annette is honestly faultless, and a true asset to be the face of Harron Homes, she has made a stressful experience (as buying and moving is always stressful) enjoyable, relaxing and stress free. Thank you!
Grant · 23 October 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Grant and thank you for taking the time to leave a review. It’s great to hear about your experience at Riverdale Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotRe: Riverdale park , Doncaster…
Having visited lots of new house builders, I would like to say this is quite the house I wanted. Especially Julie, Annette and Michelle, who continues to help out when I have a question and coordinate with the procedure going smooth. Everything was explained to me extremely professionally and helpfully. Thanks very much!😊😊
Yvowne · 23 October 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Yvowne and thank you for taking the time to leave a review. It’s great to hear about your experience at Riverdale Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotShipley Lakeside - Charlotte
Last weekend we reserved our dream home and it wouldn't have been possible without Charlotte. After taking her time to understand our situation, she was able to sort out an amazing deal that suited 'us'. She's extremely helpful and continues to go above and beyond to ensure our experience is an exciting one and not a stressful one. Thank you Charlotte !
Oliver · 23 October 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Oliver and thank you for taking the time to leave a review. It’s great to hear about your experience at Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotBrontë and Jackie at Victoria Heights
Brontë and Jackie have been absolutely brilliant going above and beyond to make sure that we are fully informed of all options before making our final decision.. which is still pending but we feel is going to be more than a definite after us flip flopping on different property styles and plots :-) This was all during one visit which started as a viewing quickly due to their very capable support became much more!
A · 22 October 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi and thank you for taking the time to leave a review. It’s great to hear about your experiance at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again
★★★★★ 5/5
TrustpilotShipley Lakeside - Fantastic
What can I say. It all started quite innocently from a drive down and a little look around. Gave our details to the office as we were looking for a 3 bed, none available at the time. Fast forward 3 weeks later and a phone call out of the blue from Charlotte at Shipley Lakeside. Asked me if we would be interested in a 4 bedroom property that had been reduced. Appt made that weekend, came down to view, Charlotte gave us a very extensive and professional viewing of the property, gave us time to take in all the information she was giving us, no pressure at any time. We told her we loved it and would be instructing estate agents on the Monday. House on the market by Thursday, sold by Friday. Rang Charlotte and Sarah and gave them the good news, they were just as excited as us at the speed of the sale. Another appt made to come and see Sarah that weekend to get the property reserved. Sarah took her time and went through all the different plans, site drawings that she needed to, never felt rushed. House reserved that day. Contact from both Charlotte and Sarah didn’t stop once we had reserved. We got weekly photos every Monday showing progress of our house. Regular phone calls from them both to see how things were progressing with solicitors (Ison Harrison). Felt like we were important to them. Every time we came to site to see either of the ladies they always took their time to deal with whatever query we had. Both Charlotte and Sarah are an asset to the company, they are the great mixture of friendly yet professional. Had a full house demo before moving in, met Richard and Jamie (both again very approachable and friendly) went through all items within the house that we needed to know. Listen to Richard when he tells you to put a potato in your oven for an hour, it will take all the oil out of it and no burning smell. It really does work, thankyou Richard. We moved into our lovely Harron home 9 weeks later. Charlotte and Sarah made it feel very special and came down to our house to hand over keys and another photo of us outside our lovely new home. Few days after moving in Jamie popped round to see if all ok, spoke about few little issues. Nothing major, these are currently being worked through. Love our new Harron Home, would definitely recommend Harron Homes. Love it at Shipley Lakeside.
Customer · 21 October 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi and thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron home at Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotWe have our dream home
We were well looked after during the moving process. The staff at the Shipley site couldn’t do more for us, especially Charlotte and Richard, who continue to help out if we have questions. We frequently pop in to the sales office for a chat and feel like we have our dream home thanks to the team
Jen · 20 October 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Jen and thank you for taking the time to leave a review. It’s great to hear about your experiance at Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotJo and Julie were very informative
Jo and Julie were very informative, friendly and professional. We were made to feel at ease and that nothing was too much trouble. Thank you for everything and we look forward to living in our new Harron Home
Mrs · 13 October 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Mrs Bracha and thank you for taking the time to leave a review. It’s great to hear about your experiance with Harron homes. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotThoresby Vale Edwinstowe
Where do we even start ? Michelle at Harron Homes Thoresby Vale Edwinstowe has been amazing, accommodating, professional, friendly, patient ( the list goes on) from day one. As first time buyers we had little information on how the process works and she took her time to explain everything to us so that we could make an informative decision. Thoresby Vale is such a beautiful development and having Michelle as the Sales Executive there is so befitting!!!! Michelle is very knowledgeable about the Edwinstowe area as well,at every stage she makes sure that we have understood and is open to any questions. We would give her a 5 star plus !!!!!! Keep up the good job and we can’t wait to move into our new home 😊😊😊
Tari · 12 October 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Tari and Herbz, thank you for taking the time to leave a review. It’s great to hear about your experiance at Thoresby Vale. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotThoresby Vale Edwinstowe Harron Homes
Where do we even start ? Michelle at Harron Homes Thoresby Vale Edwinstowe has been amazing, accommodating, professional, friendly, patient ( the list goes on) from day one. As first time buyers we had little information on how the process works and she took her time to explain everything to us so that we could make an informative decision. Thoresby Vale is such a beautiful development and having Michelle as the Sales Executive there is so befitting!!!! Michelle is very knowledgeable about the Edwinstowe area as well,at every stage she makes sure that we have understood and is open to any questions. We would give her a 5 star plus !!!!!! Keep up the good job and we can’t wait to move into our new home 😊😊😊
Tari · 10 October 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Tari and Herbz, thank you for taking the time to leave a review. It’s great to hear about your experiance at Thoresby Vale. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotExcellent
Hannah has been exceptional from start to finish, she is a credit to the company. We reserved our home 6 weeks ago and today we have moved in to our lovely new home.
Danielle · 30 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Danielle and thank you for taking the time to leave a review. It’s great to hear about your experiance with Harron Homes. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotVisited Brierley heath several times…
Visited Brierley heath several times and dealt with Julia. What a lovely lady and down to earth.Julia couldn't do enough for us and was very patient whilst we were looking around and discussing several options.She is not pushy and very Knowledgable and is a credit to harron homes.
Amanda · 25 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Amanda and thank you for taking the time to leave a review. It’s great to hear about your experiance at Brierley Heath. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotHighfield Manor- Jane Jubb
Can't thank Jane enough for going above and beyond to help us secure our dream home.From going to just having a look and a chat, she guided us through the various options we had.She arranged to get our house on the market through their help to sell scheme and then when we got an offer from someone who hadn't sold their property yet, she came up with another scheme which involved Harron Homes purchasing their property with a chain breaker deal.She was clearly busy but still found the time to ring us after hours to keep us informed how everything was going. Thank you Jane
Andrew · 25 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Andrew and thank you for taking the time to leave a review. It’s great to hear about your experiance at Highfield Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotJane Jubb in HighField Manor is beyond…
Jane Jubb in HighField Manor is beyond excellent, can’t describe how helpful she was answering questions and explaining things and running around to show me show rooms and plots (even when they are in development stage). She was kind enough for me to guide on the right choices with options..etc one simple word about Jane, Had if it was not Jane my dream house couldn’t have been possible this quickly! Jane you are really really amazing !! I can’t thank-you enough for your recommendations and guidance. A BIG THANK YOU…Regards,Arun& Anusha
Mr · 23 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Mr Kumar and thank you for taking the time to leave a review. It’s great to hear about your experiance at Highfield Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotBeautiful setting - Onsite team fantastic - Head office awful
Moved to Shipley lakeside about 2 months ago. The on-site team are excellent and can't fault them or their service. Charlotte, Sarah, Rich, Ki and Dale are all wonderful and helpful. House only had a few snagging problems and nothing out of the ordinary. However, a word to the wise - Whatever you do, get everything sorted before you transition to head office. Every interaction we've had has been utterly abysmal from before/during purchase to (and especially) aftercare. Slow (if at all) responses, discriminatory language and once... downright negligence. Absolutely awful experience dealing with them. UPDATE: Out of the 5 minor snagging issues we have (yep just 5) NONE have been sorted in over a month.UPDATE2: Still 5 snagging issues - no responses, it's now nearly 3 months.
Johnny · 23 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Johnny and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our North Midlands team is liaising with you at present. If you have any further queries, we would urge you to contact northmidlandscustomerservices@harronhomes.co.uk.
★★★★★ 5/5
TrustpilotHarron Home at Brierley Heath
I bought a Harron Home at Brierley Heath in September 2022. The house is lovely, & the build is great. Couldn’t be happier.It’s the first time I’ve bought a new build property, and although there were a few snagging details that needed seeing too, the site manager Todd Scott has been amazing, nothing is to much trouble & he’s kept me up to date and got jobs sorted quickly. I can’t sing his praises enough. I would definitely recommend buying a Harron home at Brierley Heath.
EVANS · 22 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Evans and thank you for taking the time to leave a review. It’s great to hear about your experiance at Brierley Heath. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotLeaving a 5* review for Jeanett at…
Leaving a 5* review for Jeanett at Thorpe meadows. We reserved a plot , she worked with us and gave us extra time after we lost a buyer. We ended up finding another but in the mean time with extra time to think it over we realised the house or plot wasn’t for us so we have cancelled. Jeanett was amazing through it all and couldn’t have done enough to help us. If we decide to buy at Thorpe meadows in the future on the release next year on a property we prefer , we will be straight back to see her.
Sam · 21 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Sam and thank you for taking the time to leave a review. It’s great to hear about your experiance at Thorpe Meadows. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotWe are currently in the process of…
We are currently in the process of purchasing a property at Bilsthorpe Chase. Hannah has been very helpful so far. Going above and beyond, keeping us updated regularly. Passing on information on our behalf to other the mortgage company. So far very pleased with the service.
Nicola · 18 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Nicola and thank you for taking the time to leave a review. It’s great to hear about your experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotProbably crooks
Harron homes fitted a drive at my property and installed a garage. I raised the following issues with them:- the drainage was not fitted correctly- the garage columns were not completed (also highlighted on a RICS survey of the house)- the drive was not cambered properly to drainOver two years, Harron homes failed to recognise the complaint or deal with itI would never recomend anyone buys their houses, especially on their development in Retford. They are crooks, with more concern for their own wallet than recognising mistakes and fixing themTheir mistakes will likely cost me upwards of £2,000 to fixI’m happy to follow up with Harron Homes and request that they contact me again as they did so with a 3 day deadline whilst I was away
Customer · 15 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi and thank you for your review. Our teams are keen to assist you further but in order to do this it is recommended by Trustpilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trustpilot through which you can provide your full details so we can assist you further. Many thanksHarron Homes
★★★★★ 5/5
TrustpilotNew Harron house
We have recently purchased and moved into a Harron home in Shipley, Derby. We have been thrilled with the level of service we have received, Charlotte and Sarah sent us regular updates throughout our journey with lovely pictures, helping us if we were struggling with solicitors or home choices. Nothing is too much trouble. The house, in our opinion, has been completed to a very high standard. We have minimal snags, Rich, Jamie and the team have been proactive in getting anything resolved and check in too make sure everything is going well. We've only been here a few weeks but so far so good, a fab team here.
Jo · 14 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Jo and thank you for taking the time to leave a review. It’s great to hear about your experience at Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotAm buying a property at the Brambles…
Am buying a property at the Brambles Retford, using the Part Exchange service. From my first enquiry, Penny has patiently answered all the questions, explained how it works, and generally kept me up to date through the process, always with a smile. Looking forward to moving in 2 weeks. Thanks to all at the Brambles.
Dave · 13 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Dave and thank you for taking the time to leave a review. It’s great to hear about experiance about The Bramles. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
Trustpilot? Illegal builders ?
We reserved a home on Simpson Park months ago but have still not exchanged contracts because our Solicitors tell us the paperwork is not legal. Harron Homes don’t seem to be dealing with this at all other than to leave us aggressive voicemails telling us to “ignore the solicitors”. (Happy to share these.) Well, we can’t ignore the solicitors, unfortunately, as the mortgage isn’t valid on properties without correct legal documentation. We’ve completed on our sale and are stuck in an air b&b with two kids… our Solicitors are “no sale no fee” so just as keen to get us in but… no luck. I would be really cautious here - the houses look lovely but you might get to the final hurdle and find you’ve been missold and messed around :( notice there are lots of reviews on here who’ve reserved, not many completed happy customers? See Victims of Harron Homes group on Fbook and buyer beware :(
H · 12 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi H Jones and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our team Sales Management team is currently looking into your review.
★★★★★ 5/5
TrustpilotI have had a really positve experience…
I have had a really positve experience with harron homes Charlotte and Sarah have been brilliant they always updated me o. Wots up super friendly and helpful. Richard the site manager has been amazing nothing too much trouble , house lovely , couple of teething g problems but all sorted
Vicky · 11 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Vicky and thank you for taking the time to leave a review. It’s great to hear about your experience with Harron Homes. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotNO CUSTOMER CARE AT HIGH GABLES
There have been many things along the purchasing journey that have gone a miss, and usually these can be taken as "bumps in the road", as we all know house buying is the most stressful thing you can do.As a property developer, who specialise in building and selling new build properties, you would think that Harron Homes would have mastered their ability to provide customer care and build properties to the very highest standard... DO NOT BE FOOLED!!We have been in our new home now for three weeks and have not received any form of customer care, as described in the Customer Care Charter, which states - At Harron Homes we are committed to providing the very best product and service to all of our customers. We make a number of commitments and promises as part of our customer charter.The promises made are consistently over-promises with no timeframe whatsoever on providing any trustworthy response.We are still waiting for a refund for removal fees which was promised, and we only paid for one "extra" (a doormat) and they still have not fitted this!!! The site has no snagger - therefore, don't expect any snags to be done!!I have emailed Harron Homes this morning to ask that I be given any form of communication in response to my ongoing concerns and I did not expect to receive a response, but was surprised to receive an automated response at 9:20hrs.Sadly this falls in line with all previous communication, as it states - Thank you for contacting Harron Homes customer service team. Unfortunately, our customer service lines are closed today and will reopen on Monday at 08:30 am.I am confused... It is Monday and passed 8:30am!!! Does anyone work at the Customer Care Team and will they contact me back with a suitable conclusion... I will keep you posted.
Kate · 11 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Kate and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our team is currently looking into your review.
★★★★★ 5/5
TrustpilotGreat customer service and beautiful showhomes
My husband and I visited the sales office at Shipley Lakeside on Saturday morning. We were warmly greeted by Charlotte who was extremely friendly, professional and helpful. We viewed the show homes which were beautiful and, having seen quite a few recently by other developers, these are by far the nicest we have seen. Having spoken about potential builds, Charlotte took us to look at the site and suggested that we visit a showhome on a different site, giving us all the relevant details to allow us to arrange things. We are extremely impressed.
TO · 10 September 2023 · Harron Homes Rossington
Agent replied · 10 June 2024
Hi Mrs Brown and thank you for taking the time to leave a review. It’s great to hear about your experience at Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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